Public Storage Self-Storage Units at 13360 W Willow Ave, Surprise, AZ
13360 W Willow Ave Surprise, AZ 85379
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 50/moSmall 5'x5'
$ 50/mo $63Best Price Label
- Climate Controlled
5'x5'Online only price$ 52/moSmall 5'x5'
$ 52/mo $65Best Price Label
- Climate Controlled
5'x5'Online only price$ 57/moSmall 5'x5'
$ 57/mo $72Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x5'Online only price$ 66/moSmall 10'x5'
$ 66/mo $85Best Price Label1 unit left!
- Climate Controlled
10'x5'Online only price$ 77/moSmall 10'x5'
$ 77/mo $98Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 111/moMedium 10'x10'
$ 111/mo $ 111Best Price Label
- Climate Controlled
10'x15'Online only price$ 131/moLarge 10'x15'
$ 131/mo $156Best Price Label
- Climate Controlled
10'x12.5'Online only price$ 158/moMedium 10'x12.5'
$ 158/mo $ 158Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
16860 N El Mirage Road
Surprise AZ 85378
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13246 N 113th Ave
Youngtown AZ 85363
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8969 W Grand Ave
Peoria AZ 85345
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4830 N El Mirage Rd
Litchfield Park AZ 85340
Self-Storage Near Surprise
Resources from the Help Center
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Surprise Self Storage Units Near The 60, 303 Freeways
This Surprise Public Storage, located just off of Waddell Road between Litchfield Road and Dysart Road, in the heart of town, offers indoor climate controlled storage units to the residents and businesses in the rapidly growing West Valley.
Easily accessible from Loop 303, U.S. 60 or Northern Parkway, it's a convenient location offering a variety of self storage options for those in Surprise, Sun City, Sun City West, El Mirage, Bumstead, Waddell, Youngtown and surrounding communities.
Just a few minutes east of Surprise Stadium - the Spring Training home of Major League Baseball's Kansas City Royals and Texas Rangers - this location's 5x5 and 5x10 storage units are a great place to store Spring Training essentials year-round.
With business on the rise in the West Valley, local companies can opt for a 10x15 or 10x20 unit to store boxes, paperwork or extra office equipment to free up much-needed space.
For friends and families who have downsized to a new home in Sun City or Sun City West, or are enjoying life in the nearby Happy Trails RV Resort, a 10x30 storage unit is the perfect storage solution for a new, smaller space.
Surprise has a rich history in Arizona, dating back to the 1930s, with new chapters being written everyday as more families and businesses continue to head west. Public Storage is proud to offer exceptional self storage service to this historic and expanding community.
- Friendly, knowledgeable staff on-site 7 days a week
- Keypad code to enter the units areas
- Minutes from the Aquatic Center, Regional Library and other Surprise landmarks
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 406)
Eric went above and beyond to help me with my unit in a time of stress
Staff is super friendly , supper clean spaces , love the carts they have to help us move stuff , never had to worry about my stuff
Noemi is absolutely amazing, best customer service ever! I highly recommend this facility because of her graceful knowledge and understanding!
the lady who works there, her name is Naomi, she is just fantastic. she is professional, who can make complicated things easy, and easy things even easier. thank you Naomi, and thank you Public Storage for hiring such people.
Noemi made renting so quick and easy. Five stars
Noemi is a very informed representative of the company. She made everything extremely easy to understand. Very knowledgeable and sweet.
Noemi helped me out and was very friendly and resourceful. Thank you for being very helpful!
Great service here. Noemi was such a pleasure to meet. So nice and sweet.
I had a few questions for public storage today and Gino provided the best customer service I have ever had at public storage. It was amazing watching his professionalism and caring with a child in the lobby.
Walk in this place today and was meet with Naomi and she was just great she answered all my questions and got everything work out for me with great prices she just did a really good job and was so nice I will be using this location a lot
They have raised my rate by 32% with only a short notice !! I have been a renter there for 14 years and they refuse to work with me on the rate increase. I spoke with the District Manager who didn't seem to care. Please shop around, there are many storage options available. Avoid Public Storage .
Been a great storage facility. Easy to use and never have to worry about my stuff. Lock was put on improperly one time and they called and emailed us to let us know.
I would like to think public storage employee Naomi for all of her hard work and time …her customer service we the best
I love it. Very clean. Valerie is my favorite employee. Very kind and helpful. I would recommend to anyone and everyone.
Damien is great at this location! Thank you so much for walking me through and completing my online reservation!
Moved our belongings in today and it was not as smooth as we would have liked but Valerie made it so much better and was a tremendous help! Thanks Valerie’s for trying to get my codes to work!
Nice location with good security procedures and a very friendly staff. Used the eRent feature for the cheaper rental, but still stopped in to look at unit sizes. Valery was extremely helpful and made us feel very welcome. Climate control is a big plus. With any electronic equipment, the temperature is always in a concern and the idea of my stuff sweltering in a metal tin sitting in 120 degree heat just didn't sit well. Thankfully, Public Storage is controlled and my stuff is as safe as if it was in my living room. That is a major plus for me.
Great place. The inside was well kept and clean. Valerie was super nice and provided awesome customer service. Very glad we rented a unit here.
I am happy to be a customer at this storage the service is great and the employees very professional and kind ,clean ,easy access to your units
I went to see about getting a storage unit in the close future and Kaila was very friendly and knowledgeable. The property cleanliness is outstanding. I will definitely be coming back to this property for storage.
One of my more favorable experiences with storage. I got a bit turned around the manager, Kaila, helped get me straight. Super nice. Recommend if you want a place that's affordable and good service.
Came by to consider a 10x10 rental for a move and Kaila was very knowledgeable and patient with all my questions and concerns. Will definitely be returning and recommending to others.
Kaila was awesome with customer service. Thank you
The prices keep going up and up and up and up and up how could I say anything good about bad it's not even my stuff in there it's my mom through his dead
I am always very pleased with the excellent helpful and friendly customer service.Absolutely wonderful..Always going the extra mile... :)
Been a renter here for approximately one year. Recently my needs for a 5x5 have increased to a 10x10. I went in this weekend to see about upgrading my unit. Brianna was working in the office and took excellent care of my needs. She helped up find the closest 10x10 available to the unit we currently rented to help us make our move as quick as possible. One unit was a litte dirty and she promply offered to clean it immediately. She answered all of our questions and streamlined the process. I also observed her cleaning the facility, sweeping the hallways and picking up trash. It's refreshing to see someone who takes pride in the facility they work in! Thanks to Brianna & Public Storage for awesome customer service. P.S. I also love the Public Storage App. It makes paying my bill fast and painless!
Very excellent customer service.
Always a pleasure to meet people like Jeff at the reception. He is always been polite and helpful.
The facility is great. It is kept clean and Jeff was very helpful when we needed assistance.
No live people
Awesome storage place easy and simple Jeff in the front office was amazing and very understanding and very helpful 5 starrs for Jeff thank you.
The place is very clean all public storage that I have visited which we have a nation wide account I visit six to ten public storage a week but every manager and there employees are the best
Jeff was very helpful and knowledgeable got me a storage unit fast and easy.
Jeff was very friendly and helpful!
Jeff was amazing. Process was smooth and he was extremely helpful. Would recommend public storage.
Jeff was so helpful in answering questions and setting up or storage.
He did a great job and lead you through all the steps
Jeff was excellent. Very helpful and informative.
Big thanks to Jeff. He was very professional and informative. Made transferring unit a breeze.
Paisley one of the managers there was so kind and made sure I understood everything, walked me thru everything it was a great experience. Also very clean place I like it!! Thanks Paisley for your help
This place looks fresh, it looks like they got a new coat of paint and it looks clean everywhere I looked. Jeremy was also super nice and friendly.
Jeremy was a great manager for us. Professional, quick and a problem solver. Made our time here fast and easy. A people person much appreciated. Thanks Jeremy.
John did a fantastic job assisting me!
Jon was phenomenal! Kind and comfortable to work with! We had used Public Storage in the past but his customer service has exceeded our expectations! The facility is secure and well kept! Definitely comfortable with choosing them!
Rosie is awesome! She helped with renting my unit. She is helpful, knowledgeable, excellent customer service. I appreciate the great attitude because I am exhausted from my move. Thank you Rosie, keep up the great attitude!
Jon is the man, cheaper than I thought, good available spaces
John at public storage in surprise was so accommodating and helpful he explained everything very thoroughly and professionally he went out of his way to help us get situated so we could get us in and out quickly I would recommend this location to anybody and ask for John
The property was clean and the manager was nice.
Too expensive, new manager is nice.
John's level of customer service was above and beyond helpful. I needed a lock cut (I lost my keys) then cleaned out a unit I've had for over a year. I downsized to a smaller unit and he found me one on the same floor and had all the info ready and waiting while I was moving. The process was smooth and painless. John had a great attitude and had very helpful tips along the way that saved me money. Thanks John!
Jessica was great to work with. My first time using a storage facility. She made the process very easy. If you need storage-go see her!!
Clean, nice climate control, super friendly and helpful staff.
Does public storage still do the 1 dollar first month?
The customer service here has been great, and the prices are very good.
Will never use them again
Eric and Jessica have been OUTSTANDING and so very helpful. Would recommend to anyone in the area. Thank-you so very much for making our move as painless as possible.
Eric was amazing giving the $1 move in special....will recommend him to my friends and family...
My wife spoken to Eric about completing our rental online. The system is not a user friendly but Eric was very patient and we think he should be recognized for it.
Very professional guy name eric! Great customer service! He's the reason I got my storage. Great clean place
Very clean storage facility and nice staff.
Place was awesome manager Jessica was really nice if a bit too much into spiders and scorpions but very friendly
I spoke with Jessica and she talked me through the process of up grading my unit to a 10x25. And then I inquired about possibly needing some help with my heavy item she said there was none but that she would put on her gloves and help if I needed it. That is true customer service and going above and beyond her job. Thank you nothing but good things to say about public storage and customer service.
Great customer service, polite, efficient, and helpful. Thank you
Always friendly, helpful, and very clean!
The employees are always nice and friendly koi
It was great customer service, and I was answered all the questions I had. I will definitely be coming back this weekend!! =) EDIT: I was asked to do this review, I had a friend working there, but the management would harass constant about getting good reviews. So the reviews here are mostly fake, and are family members helping them keep the job. also all their spaces are not what they state, some are actually smaller than what they say they are.
Eric took good care of me and did his job well thx Eric
I think it was a joke I don’t know. One star for sure.
This is a very clean and secure facility. I dealt with an employee named Jessica and she was very helpful. Any questions or concerns I had were addressed immediately. The staff truly makes you feel like a valued customer. I would definitely recommend
Jessica is a lifesaver. Due to COVID I have been unable to close my storage unit and she came up with a solution to get my locker closed out, so I don’t have to keep paying on a virtually empty storage unit from out of state. I wish I’d have had this information a long time ago, but I’m grateful to have gotten it sorted out. Thank you!
Eric and Jessica always happy to see me.
Linda was awesome!!! Thank you for everything
Excellent, friendly service. The young lady who works at the front desk is very professional and helpful!!
Very quite well kept storage. Wasn't expensive. I definitely would recommend this storage to anyone looking
Eric is great and great service.
Jessica was a great help! Very friendly and informative. The storage building is quite large but the units are air conditioned and secure. Your code is required to enter the building and use the elevators. Great price for everything they offer. I'm very satisfied with Public Storage.
Customer service rep, Jessica is a 5+. Very professional, courteous and knowledgeable as well as being a big help. Thank you
Convenient, nice, climate control
The facility is clean and well maintained. The employee staff is excellent. I can't think of anything to make this facility better except one thing. Be prepared for regular rate increases and I'm not talking about the expiration of introductory offers. I ended up paying $100 more per month in just 2 years. Again, not from an online introductory offer. Customer loyalty is clearly not their business model. Be prepared to pay more shortly after you move your things in. My problem is with Public Storage corporate and not the staff at this facility. They are attentive and always provided excellent customer service. If price is no object, then I highly recommend this facility.
Great experience with this location the whole time I rented space.
Jessica was amazing! She explained everything thoroughly and was extremely friendly! Highly recommend this place just for the awesome customer service!
Jessica did a great job I would give her six stars if I could!
It's very great and helpful when im moving i love this place!
Robert the district manager helped me with a situation and even came in after hours. Tgank you Robert
Friendly staff. Carts available.
The staff there is absolutely excellent. Eric is very polite, professional, and down to earth. I would highly recommend this place to anyone.
Thank you Eric for making our move in so easy! Love that he walked us through the process quickly and entertaining. I appreciate the communication from the time we reserved online to when we came to the office. Thank you again!
Fantastic experience! Good rates, helpful and friendly service. Eric was the one that checked me out and has helped me on numerous occasions, he has been the best help I could have hoped for!
Great place to store stuff
Eric was very nice & answered all my questions
My favorite storage facility! The Asian guy is always smiling and always so helpful! I look forward to doing business here
Professional, knowledgeable, and courteous staff. I'm a stickler on customer service; I have to say that Jessica was on point. This young lady was the epitome of a sales rep. She was extremely knowledgeable of her product. She was courteous and didn't mind repeating herself making sure I was clear on the policy and product I purchased. The site is very clean and everyone I met while unloading into my storage unit had positive things to say about this location. Jessica you rock! Public storage you have a gem in this young lady.
Jessica is great!! We love coming in to the office and her being here!!
Friendly, helpful staff. Jessica always recognizes me and greets me with a smile! 😀
Eric was great. A pleasure to work with.
Just went to help someone move some stuff. Nice facility. Clean and spacious.
Very pleasing and knows who we are whennwebarrive
Very friendly and helpful staff. Great rates.
Jesssica was very helpful and very friendly.
Excellent service from Erik setting up our storage. Very helpful and informative. He made the experience quick and fun.
Great customer service !
Layout could be better, but holds your stuff.
This was our first time using a storage unit and Eric made the whole process great! He was very knowledgeable and friendly. We would definitely recommend Public Storage in Surprise!
Nice guy. Easy process.
The place has the nicest girl that knows her stuff! Love it!
Excellent service, very helpful and friendly! Nice clean facilities!!!
Jessica was fantastic at this location. Thank you!
Erick and Jessica were really awesome and even let me use a cart I almost took a star of because the cart was bright orange and didnt match my outfit but it made moving way easy so keeping it 5
10 thumbs up! Eric was AMAZING! We struggled to find a 10x15, but Public storage saved the day. It’s a very clean, new facility in a great location. The rates are very good for a climate controlled unit! High ceilings for maximum space.
Strange rules and regulations. No recommendations
It was a very easy smooth process. Eric was very professional
Jessica is extremely friendly and knowledgeable about what size unit we may or may not need and helped us choose the appropriate size for our needs. She was very thorough with explaining all fees and made sure we were comfortable with our decision without the pressure! The accessibility and security of the facility was excellent. Highly recommend.
Eric was extremely helpful and offered us a deal on move-in!
Great service! Eric was friendly and informative. We love the current special of $1 for the first month!
Talked with Jessica. She is very professional and helped with all out needs! Would recommend.
So Jessica is the front in property manager here at the public storage where we keep our things locked up and we so happened to forget to put the lock on our unit and she called us everyday to let us know and was kind enough to put a lock on it tell we came and put one of out own back on. And just all around she has been very gracious with us and has very good customer service skills !! Thanks Jessica we are very much thankful for everything... !!!
Have been at this storage for a few years now, Eric and Jessica are so kind and helpful. Both have great personalities for the jobs they are doing what can be very stressful at times dealing with the piblic.They are a real asset to Public storsge. Keep up the great work. Be blessed, wanda
Jessica was very informative and warm. She assisted me with finding the right size unit. She was able to estimate what might be needed size wise by the details I gave. Giving me all the fine print details I would need.
Jessica was awesome and very helpful. She delayed her lunch to assist us when we were moving our property into storage today. Great employee!
Side door to load and unload has been broken for at least 2 mths but they will tell you they are getting ready to fix it. They aren't!! This leaves only 1 door working for customers.
Thank you Jessica always with a positive attitude, great customer service & your beautiful smile....
Eric is great and provides super fast service! A+++
Today was the big move from Chicago to Arizona. I rented the storage unit here prior to the semi trucks arrival. ERiC , in the office was so very professional and accommodating. Having used storage units before I was very impressed by Eric’s kindness, professionalism and direction with the movers . Eric made us feel relaxed, as a interstate move is very stressful. The Public storage unit is very clean, with cart availability, washrooms on the office , and ample parking. I rarely give 5 ⭐️ ratings, but today I had excellent service and felt it only proper to give the highest rating. Sun ( screen name ).
Eric was such a great help in helping us get set up. Thank you Eric! We recommend Public Storage on Willow Ave in Surprise AZ. Great guy!
Well Jessica was very helpful when things were in a quite a frenzy. Through a new lock almost immediately to trying her best to get me a smaller unit
Great service, nice people, and very clean.
Great customer service. Jessica was very nice and helpful
Outstanding personality always very positive and polite treats me with the respect and friendliness I earned
I worked with Eric, he was really great at making the process quick. He was very friendly. A couple days later I came in to used the cart and he rememberd my name. Awesome experience!! Thank you Eric
Super friendly always clean really a pleasure
Great experience with everyone in the office. Jessica and Eric were always willing to help in any way. Thanks for everything!!
MY GETAWAY WITH EVERYTHING
Was met at the main office entrance door by a friendly employee named Eric. Within 2 minutes of being in the office Eric had all of my pertinent pulled up on his screen and he was then ready to show me the unit I had reserved previously on my smart phone. I was impressed with the customer service and happily began renting out a unit.
Place was awesome still is Eric helped me out alot.
Customer service here was great everything was easy to set up and everything was explained well would definitely recommend.
Very friendly and helpful. Great rates for the market
I want to thank Eric for his wonderful customer service!!! Also thank you for taking the time to go over everything.
Jessica was great! Excellent customer service
Jessica was wonderful! Super easy and convenient check in process. Thank you!
This five star review is for Jessica, who went above and beyond being extra kind. I was tired and in a bad mood after a long day and being surprised by the insurance fee, paperwork, and cost of the lock, etc. Jessica was super friendly, in the sort of way that can help a person feel better about the human race on a rough day. The place is laid out conveniently and the temperature is comfortable.
I dont know who jamila or jasmine is but they definitely were not there on yesterday when me and my family tried to rent a unit there. and locked is in the gate. The shabbily dressed, ghetto fabulous, woman, and I do use that term loosely, 6/24/19, @,6pm this person left me and my family inside the gate. Didnt give us a chance to put my 3 grandbabies back into their seats before she got in her car or walked off and left us in there, LITERALLY LOCKED IN FOR 3 HOURS! NO OTHER ...PUBLIC STORAGE WOULD HELP. THEY HAD US CALL LOCAL POLICE ,AND THEY COULDNT HELP. THEY LITERALLY SAT OUTSIDE THE FENCE SO PUZZLED AS TO WHY A PUBLIC FAVOLITY DIDNT HAVE AM EMERGENCY NUMBER FOR PEOPLE. FINALLY, AFTER THE HATEFUL, HEARTLESS, UNEDUCATED, LAZY CSR FROM OTHER STATESA HUNG UP ON US 4 TIMES. THE POLICE FINALLY GOT THE FIRE DEPARTMENT TO COME OPEN THE GATE. Save yourself the headache of this place!! AWFUL!! See more
Great service from Eric at this location,clean and close to my residence.
Jessica was extremely helpful. I have been a long term renter with Public Storage since 2008. I was unsuccessful in getting rent reduced after receiving increases each year. Jessica at the Surprise, AZ location was able to get this in motion for me, resulting is a cost savings. Thank you Jessica.
Very nice place to store your keepsakes or junk. Nice staff.
Excellent service staff Eric and very helpfull. Clean storage.
Great experience with Eric. Good customer service. Thank you so much😊
Eric helped us get into a storge quick, with great customer service. Great personality, we are having a family emergency and he cheered us up! Thank you for helping us and bringing a smile to our heavy day!!!!
This place sucks! I can't get carts at times the have no set time for lunch, so if you do get a cart and want to get your driver's license back they may not be there. They have also raised the rent on units maybe 5 times since we've been there. Even after our unit got broke into. There was like many units broke into that night. They had them on camera but when asked to get a copy they couldn't give it to us so the police officer recorded it on his phone. They said they just tape right over it. I've even tried calling the General Manager and got no phone calls back. The one door going into the units are always broke! I really hate going to the storage, I would change if I could. I've been there when it was like 7 in the morning and the main door is propped open. I don't know who is in there or spent the night in there. My Grandson and I seen what looked like someone living in the unit Management called me and after along talk he was great. They fixed a lot of the problems!!
Eric was very helpful provided excellent costumer service.
Great service. Jessica is super nice.
friendly place and well kept up
Good customer service !! Jessica was great showing us around and giving us all the information
My experience at Public Storage today was 5 star service! The manager Jessica was friendly and very professional. When I arrived she had my online reservation info and had me in and out very quickly. The rental rate I got online is what I was charged. No bait and switch pricing!
She was a very delightful person.
I recently became a new customer here and my experience was Awesome!!! The manager Eric has Excellent Customer Service skills and I am going to recommend Public Storage to all my friends and family!!!!!
Jessica was great and helpful. Highly recommend her and this storage!
Eric was exceptional and knowledgeable. Great personality, and clearly understands the importance of good customer service. Wouldn’t surprise me if the corporate office uses Eric as the standard for all future employee training at all locations of Public Storage!! Well done all around!!!
Great place super easy to sign up
Good service and personnel!
Was shopping around for the best place to store some extra furniture around until finding my dream home. Jessica was extremely helpful and had nothing but amazing suggestions. I felt comfortable and happy with storing my stuff with Public storage after speaking with her!
Jessica was very helpful. Got me setup very quickly with the cheapest 10x10 in the area. Place is very well kept and someone is in the office at all times to help out. Building is easy to get into and unload
I just purchased a storage unit here, and I am very pleased. Eric at the front desk was extremely helpful in getting me setup with the right unit and price!
Jessica made the process of renting a storage unit simple and fast. If you want to save a couple bucks buy your own disc lock and insurance. Overall nice experience in a clean facility!
Jessica is the sweetest thing so helpful.....wouldn't rent with out her
I visited this location to inquire on possibly renting a storage unit. The manager that I worked with was Ty. He was able to explain in detail the prices for the unit I may need as well as explaining the benefits of some of the merchandise. We appreciated him recommending the damp check to avoid any possible flooding issues. We recommend going to see Ty for any of your storage needs!!
Jessica was really nice thank you.
Jessica has awesome customer service . she was really helpful and always smiling. She is super friendly. The storages are super clean. You wouldnt regret renting with them.. Thank you jessica.
Great customer service, very friendly, clean and affordable.
Best most simple first experience ever, Jessica was the best at helping me understand how it all works.
Jessica was amazing. Couldn't believe how easy it was. In all honesty I was kind of dreading having to find a unit but she made it very simple!
I've never got such amazing service in my entire life from one of there managers Ty. Set aside the fact we have the same name, he was incredibly nice and helpful. He made my entire experience at public storage easy and actually enjoyable. Moving furniture is hard and daunting in of itself, but Ty made it a much easier task. If I could give him 8 stars I would. I will be recommending this public storage to all my friends and family. Thank you again Ty you where amazing.
My first time here and your associate Ty was very kind and helpful. I will be returning and also mention Public Storage if anyone ever asks for this type of service Best Wishes
Ty was very helpful and he explained everything well. I highly recommended.
Ty was great. Got me in and out quick. Great service, very helpful.
Jessica was great today super fast and simple easy!
Nice, easy, and professional. Thank you Jessica
Jessica and Ty were the best! Both were very knowledgeable of the rates and conditions. Also helpful with the random questions I asked. I would recommend this facility.
Very accomodating and very nice
Jessica did a great job and helped me with everything I needed
Jessica and ty are the nicest people I’ve ever met they helped me get my unit rented out all while keeping a great attitude thank you so much for the great experience definitely will be recommending people to public storage if ever needed great prices and promotions
I don’t accept that the promo says USD 1 the first month and 15% off online the next month when the actual price does not say anything about the admin fee, keys and so on. Please explain why you don’t put this on the FB info page but of course on small letters when going through the contract. Bad customer experience.
I’ve been here since July and the folks and the facilities has been good to me...
Jessica is amazing, and always goes out of her way to help me, knows her stuff
Ty helped me today he did a great job is above young man
Very professional young man at front desk
I’ve used this public storage for about 5 years and have been really happy with the hospitality and cleanliness of the facility. Jessica is a sweetheart! It’s so nice to come to a place where people still smile when they greet you! Highly recommend!
Ty helped us today, he was very kind. Quick to help with no hesitation, and explained everything with full detail! My friend got a storage and Ty made it a fun experience as well, he was able to laugh and have very good customer service. Thank you Ty!
Got a storage today ! Ty helped me and everything was fast and efficient.
Great customer service and quick registration process.
5 Complementary carts, 1 available, 4 locked up with chains to the wall
Reel you in then jack your rent up by ALOT! Do not reccomend
This place is awesome and 24hr surveillance
Great service and staff
Great costumer service, manager was extremely helpful. Clean nice facility, would certainly recommend
Ty is a good mananger. Called to make sure we were going to make it in to get our storage unit. Did’t have any issues.
Saw a Facebook ad from their page saying first month was $1. Checked website and they had a promotion going on saying the 5x10 were 50% off. Called, had the unit held while we drove 37 mins with our stuff to get the storage unit. Get inside and are told we have to have insurance, lowest cost was $11. Ok, fine. Then as we are getting ready to get our unit are told we owe $86 first month and second month is $91 for startup fee and prorating. When we asked about the Facebook ad we were told they don’t have any connection with their Facebook and can’t guarantee those offers...? We walked out without going any further. We understand there are startup fees but two months rent more then the actual rent advertising ($53 for month unit, $1 first month) ? Crazy..
Keep upping their prices!!!
The girl who works there has no manners ... her mamma obviously didn’t teach her manners. Public storage should reconsider on keeping her employed.
Worst storage place. You can never access your storage unit, we've been here multiple times during business hours and the gates are locked. We can't even get our stuff out. The carts are never available to use, we ask and they say the keys are lost or never were returned. Horrible customer service, no one returns calls or emails.
What happens if I lost my key
Always friendly and place is always clean.
Recently Laura went beyond and took care of an issue I needed answered and the District Manager responded right back immediately. Very impressed with Laura she was very professional yet friendly with that beautiful smile. In the past Jeff was always there to answer any and all questions. THANK YOU ALL.
Laura and Ryan were very helpful and as always friendly!😊
They are very friendly and helped with the transfer of my unit so fast!
It's a great place to keep your stuff.
Jeff was really helpful and told me everything that the publicstorage had to offer and I was able to get boxes as well to help me pack I would recommend anybody to use them for storage
Place is a a complete scam! Just like many of the other reviews stated... they increase in price without notice, accuse you of not paying rent yet when you have proof showing that the payment was processed they continue to act clueless. Place is THE WORST company I have EVER done business with! TURN AND RUN, I promise you’ll regret coming to this place!!!!!!! Negative 5 stars
Friendly and helpful staff, thanks Jeff !
Shirley at call center was amazing did above and beyond and Jeff was thorough and kind and helpful and Ryan was extremely kind and helped me navigate to this app well also, would do business again for sure if needed a storage unit and also would recommend them to anyone . 1$ move in special is extra nice when moving and budgets are concerned!! Thank you all so much!!
Clean, safe, secure, gated with 24 hour access
Will you hold my stuff till I get there today
Mr Jeff and Laura are amazing
This facility is so clean and Jeff is always at the counter to help with any problems. I really appreciate their customer service and the quality and cleanliness of the storage facilities
Jeff was great and very clean
The front desk staff is friendly, signing up and getting a storage was easy and done in mere minutes. My items feel pretty secure at the location which is climate controlled.
Jeff, Al, and Sandy were always very helpful especially since I was out of state. They took care of my stuff for almost 3 years. They provided excellent customer service at all times and I highly recommend anyone to use their facility! I am eternally grateful and will miss my interaction with them!
Laura was so amazingly pleasant and helpful - EXCEPTIONAL customer service!!
Awesome staff, nice property! 👍 😁
Great service and very knowledgeable. AL was amazing and was very helpful answering all the questions and finding the right size unit needed. Would recommend this place to anyone looking for a clean and friendly place.
Since day one of looking at the size and locking down a storage. Very convenient location. I was assisted by Jeff and Al and the service they gave me was fantastic. If I need to move again I know where to hold my stuff
Al is awesome! Thank you for such friendly and helpful service!
AL was a funny man and gave us great and friendly service!!
Al was really amazing with helping me pick the right storage unit I did not feel pressured at all. I highly recommend public storage and this staff
It's my first experiance and AWESOME one as well. Unit is just what I was looking for and Al was excellent helping me out understand all the paperwork involved. THANK YOU AL !!!
Jeff and AL are great. They go out of their way to make sure you are satisfied.
AL is so helpful. Property is fabulous and so clean.
My wife Connie and I decided to go with Public Storage after speaking online with Curtis. His service was great so we elected to use Public Storage over three other competitors. Immediately after our online conversation we were contacted by Jeff from the local store. We went there to make arrangements for our storage unit. Jeff and Sandy were very prompt, professional and courteous. We were given a tour and had our paperwork done in 15 minutes. We had our stuff moved into our unit before the end of the day. Excellent staff, excellent facility. We highly recommend Public Storage in Surprise, AZ to anyone looking for this service.
Sandy is always willing to help me regarding my unit.. Reminds me of my payment being due and assisting on making the payment due I am not able to travel...I highly recommend this facility and Sandy for her customer service
Al was super nice and helpful! He made us feel at home and comfortable leaving our things at this storage facility 😁 I would definitely recommend him!
Al is great, very friendly and helpful.
Al was great. Very fast & efficient.
Very nice place to work with...
Oh, I had a great experience there at Public Storage....Sandy was super awesome! I would definitely use them in the future. Overall very pleasant and friendly business...kudos...😉
Rip off. I moved in less than a year ago with a rate of $105 for my unit. One month after, they raised my rate, once I was out of state. As of now, my rate is at $145/month. And they are still advertising my size unit for $105/month online. I now have to rent a moving truck to move to another place. ridiculous.
Great customer service! Customer service was so great I got 2 storages!! Al and the gang are the best!!
Very nice very clean Al was very courteous as he showed us around the property he was sure to make sure the code worked before we left. Great place I would definitely recommend it, all together great service. Thank you very much Al.
Sandy provided outstanding service. She provided a wonderful walkthrough and great knowledge to us as to how facilities operate. Not to mention facilities were are spotless
Al and Sandy was very helpful. I mean Absolutely the best customer service ever. And very friendly
Sandy was absolutely wonderful, I enjoyed her help with finding my storage unit. I appreciate their smiles and ability to help me with everything I needed. I seem to have forgot the nice gentleman (Hispanic man)who also was very helpful. Thank you & Happy Holidays!!
Sandy and Al were very helpful and nice!!! Celina Bass
Jeff took excellent care of us. We would have stayed renting just because of Jeff going above and beyond. The reason we are leaving is because the price has went up 2 times in the last year. The last increase was just short of $25.00. Thanks Jeff!!!
Sandy was very helpful the service was great
Service was great Jeff and Al stayed late and went over all paperwork and didn't rush me. Great customer service!!
Al was very helpful and made my transfer process really easy.
Al was super nice and informative.
Al was very good with us. Thank you!
Great customer service the staff was awesome to work with!
Very clean. Quick service by Al. Thank you
Sandy and Al made my transfer to my new unit very easy. They treated me courteously and friendly.
Al was very nice and helped us out quickly! Thanks
Great place! Clean, cool and secure. Staff is helpful and professional.
Loved the communication between Al and myself. And Jeff was so awesome when I arrived! Showed me around and was so friendly and professional. I would Highly recommend this facility.
Great customer service from Al, and an organized and satisfactory facility.
The facility is very clean and secure. I feel extremely comfortable storing my personal belongings. I would recommend this facility to anyone who is I need of a storage unit!!
Al was very helpful, facility was very clean & everyone was very nice.
Excellent customer service from Al
They'll up the price after a year.k Theyll look at your stuff and sell it just to obtain customers storage.sell your things with out informative reliable e-mails or any of the contact information u supply to them,publicstorage failed to inform me any auction concerning my valuables.Veteran transitioning from army,brothers and sisters,this is the place to avoid.friendly is how u are welcomed,your pictures and family eirlooms will vanish and all you will accept their excuse and they will even charge a ridiculous amount for storing.AVOID MILITARY PERSONNEL! !!BRO,SIS JUST ANOTHER SHYSTY STORAGE WITH SHYSTY PERSONAL.DONT SPEND A CENT HERE...AVOID HEARTACHE...GO ELSEWHERE, SHOULD HAVE LISTENED TO NEARBY RESIDENCE. TRUE STORY OF VETS GETTING AND LOSING EVERYTHING, "F" FOR CUSTOMER SERVICE.
AL and the other employees was very helpful and friendly. Clean units and easy to access.
The team at public storage were very friendly and informative. Great experience.
I just signed up and Sandy was very informative and very helpful. Sandy made this experience enjoyable. I think this is the cleanest storage facility I have ever used.
This place is awesome! Have a lot of stuff to move and Al helped us get everything situated and ready to go. Made this part of our move so much simpler. I will certainly come here if I need to use a storage unit!!
Al was very helpful and professional. He provided us with everything we needed.
Clean, cool, AL was very helpful in the office.
Sandy was very helpful & I will definitely come back if I need a storage unit in the future. =)
Sandy at the front desk was extremely helpful and sweet when setting up my unit lease. The facility and units are very clean. My experience had been very good so far at Public Storage.
I recently had a bad experience at Public Storage where I figured no one would listen. Today I recieved a phone call from Ryan. He listened to my concerns, was very apologetic, and showed empathy. Without even asking for anything Ryan stated he wanted to make it right. He committed to fixing the issue and within the hour Ryan was back on the phone telling that he took care of it. Prior to Ryans call I would have never returned to Public Storage. But Ryan truly showed me that the customer is their first priority. I am impressed with his professionalism and the importance of making it right. Thank you Public Storage for employing someone that cares. I will be back as a customer and I will tell everyone that I can about the great people and service at Public Storage.
Stella at public storage was very helpful with everything
Shannon is the person with which I had the most encounters. Her professionalism helped me make informed choices, and I would highly recommend this facility based upon our interactions. She is knowledgeable, and more than willing to help you with whatever questions you may have. The process of selecting a storage facility is undoubtably arduous, but with her assistance this becomes enjoyable. The service goes beyond the prices, and her personal encounter makes the whole process worthwhile. Thank you Shannon!!
This is the nicest Public Storage I have ever stored with! And I have stored at several public storages and other places. The managers keep the place sparkling clean! What a great place to store your items. Safe and secure with push carts.
Great service, great staff, great hours for access.
April was extremely. Friendy and helpful. . She answered all of my questions with ease. She seems to ennoy working here
Just reserved my storage unit today. Jeff was very helpful and very friendly. Would highly recommend this location.
Second time here and friendly service each time. If ever your in need of storage AL will be there to help. Great place!!
Customer service with Al was excellent all my questions were answered perfectly he is a Great asset to your company.
Al and Jeff provided excellent customer service . Al made my transfer of units very very easy. I highly recommend this facility.
The employees are friendly and helpful. I have used public storage for the second time now. I would recommend them to anyone.
Al and Jeff were terrific and knew their stuff to take care of the paperwork for a new signer, which I was. Very friendly and efficient. Dolores
They are very nice and very clean and they work with their customers
Al is terrific to work with. He's always smiling and friendly when you enter the office. He also tries to accommodate you the best he can.
Customer Service was great! I recommend Jeff & Al.
Al is the best! Highly recommended Great storage choice!
My need for a storage unit was unexpected and highly stressful. I decided to head over there 10 minutes before they closed on the Sunday before Labor Day. JEFF had me checked in, programmed and paid and completed by 5:10, even staying a bit late to get it done for me and walk me through everything. He was so pleasant and easygoing and informative. I never felt he was rushing me or wishing I hadn't cut into his holiday time. He just took care of everything efficiently and professionally. I am just so grateful. And everything is clean, cool, and well equipped. Couldn't have asked for a better experience.
Great facility! Energy efficient location, great storage spaces, good value, and they typically have good music playing, which makes moving things around fun : ). Definitely recommended!
I had a great experience with this storage facility. The staff was great and the facility is very clean and in top conditions. I would highly recommend to anyone! Thank you, David R.
Public Storage in Surprise off Willow Ave is awesome! They are very professional and accommodating business. I totally recommend this place!
Ashley was great she was very helpful and informative. I got into a unit right away with no problems.
Don't bother. Rent is way too high. Can't get in after 9P.M. doors on one side always broken. Massive sewer beetles and roaches along with crickets. Has no garbage cans to even throw a candy bar wrapper away. People just leave trash and broken furniture wherever. I have watched management walk by and just leave it for days. Can't even use a rolling cart after 6:00P.M. they lock them up!! People have broken into this place and their great security cameras don't work! Have anything of value don't put it here!! Won't ever be back!!! Came one night at 8:30 P.M. doors were standing wide open for anyone to walk in so much for needing a code to get in.. What a joke!!!!
Ashley is very knowledgeable and always has a smile on her face.her customer service is outstanding! Thank you!!
Garat business. Im very satisfied:) ashley the property manager was very helpful...
Ashley was extremely helpfull and curtious! She was generous enough to make price comparison with other competitors. Great job! Walked away with a smile after realizing how,much money id be saving!!
My initial online instructions were clear. The response from office staff via phone to confirm my reservation was more than adequate. I found the location with no problems and began to move in with the assistance of knowledgeable people on site. The air cooled building is pleasant and clean. The only hitch I've experienced so far is the elevator.
Love the climate controlled storage areas
saved me money by giving me best options. great service. helped me review 2 different units and really was useful for knowledge and to save me money. recommended
I had an above and beyond experience with the Public Storage associate (Jeff)! He was very courteous and attentive. I originally reserved a storage unit online. I received a message from the store with the associates name and phone number, wasn't expecting that. I called the next day to reschedule my appointment for Monday. When we arrived on Monday Jeff took care of our every need by making sure we had enough space, boxes and tape. Thank you Jeff!
Jeff and Staff out @ the Surprise Location are Top Notch and go Above and beyond my Expectations. I was Extremely Satisfied and am glad I chose not only this location but PS Storage over all!
Ashley was great! Very professional, friendly, and helpful. Would have given 5 stars but first time I saw the carts chained and locked. Thank God I was right inside door, I felt sorry for a guy that was on the second floor.
Very professional service from both Al & Jeff, nice clean facility.
Very friendly staff the facility is clean, safe and it's kept at a COOL temp. In the building A ++ when moving in with this weather
Nice enough place. But had a bad experience with their payment system. I pay them automatically thru my bank. Last month got an email saying I was overdue and charging me a penalty. After hours of research I proved they were payed and had processed the check. Talking to them on the phone wasn't good enough. Had to go to their office with proof. Even after that I got another email saying I was still over due. After another phone call they called back saying "sorry".
Everything was excellent.... Al and the staff are very helpful and friendly.
Excellent service and help....clean facility...
Word pale in comparison to how great Al & Jeff. were Tuesday afternoon when I came in to rent my storage spot. I had made reservations online to come in and every time I said I would be there, something happened and I wasn't and I didn't even notify them. yup when I finally walked in the doors they were the most kind, considerate, funny, professional couple of guys I'd ever come across. I even decide to rent a bigger unit because Al suggested it. They took care of me with a. Theft proof lock and I was out the door before I knew it.
Al is very friendly and helpful. I am looking forward to storing my household goods for a while and this facility is nice and clean and doesn't appear to have any problems with rodents or infestations. Thank you Al for your help.
The staff there were so helpful and friendly! Al and Jeff were both great! I would recommend this place to anyone!
I love this place, I have had to use them for a second time in a year and when I returned they treated me like we were old friends, I thought that was awesome! They have great customer service and a very well secured building I tell everyone and encourage anyone to come check them out you will be glad you did
Excellent service provided Al, very nice property!!!
Al assisted me with reserving a unit. He was very friendly and knew his way around the facility. He was fast and efficient with the paperwork process and made sure that he answered all of my questions. He was very helpful and professional in every aspect possible. I reserved a unit online the night before I realized I needed a storage unit and was able to move everything in within 24 hrs. Al contacted me the next morning to formally introduce himself and was able to accommodate my last minute schedule. After researching a few other units, I found that this was the place to go. The units are VERY CLEAN and are constantly monitored via cameras so I feel secure leaving my stuff here.
join and Al make you feel very welcome always nice and polite.
I love my storage unit and AL was of great help he showed me what would be best for what I needed to store and has great customer services ..thank you
AL was great. very clean and organized property.
AL assisted me with setting up a unit. He was very friendly and knew his way around the facility. He was efficient with the paperwork process and made sure that he answered all of my questions. I love my new storage facility!
great place to store your stuff,staff is very friendly
Every time I go into the Public Storage in Surprise, I have dealt with Al at the front desk. He has always been so helpful and has gone out of his way to help me with the storage unit. I just want to thank him again for his services and being extra helpful. Thank You Al!!
Really nice facility. Everything is in doors and air conditioned. When we moved in, it was extremely clean. Now? HORRIBLY RUDE office staff. We moved in under the previous owner, the changeover was anything but smooth. We were harassed and threatened when we didn't immediately come in to sign a new contract (like their change in ownership was our choice?). The due date changed, fees increased, and the customer service went in the toilet. There can only be one unit "owner" with this company, so they won't talk to a spouse (or they make you feel like some scam artist when you are trying to talk to them about your unit), so make sure you list the person that will handle all the bills with them. Not to mention, it isn't nearly as spotless and easy to use as it was before. When we moved in, there were plenty of rolling carts available whenever you were there. Now, they are only available to you when the office is open and you must go give your driver's license to check one out. Oh, and there is the added pleasure of dealing with the rude office staff who act like your goal is to steal the cart and run away with it. Seriously, the only reason we haven't moved out is the cost of moving an entire house worth of stuff before we are ready.
I visited this location a few weeks ago and Al was a sweetheart. He and the female employee (I can't remember her name) were very friendly and professional. This location would have had 5 stars if my 24 hour access, for first day only, was properly set up (as promised). Because it was not, my unit was left open overnight and some of my stuff sitting inside in front of the door.
I needed storage badly. Checked several storage businesses. Selected this business based on distance from home, and reasonableness. When I physically checked it out, it was everything I needed. Very clean, And space appropriate. I worked with Al who was very helpful. I would recommend this business to anyone looking to fill a need for storage. My thanks for their helpful attitude.
Joni was ultra good at her job. She was extremely helpful in all aspects that Public Storage would expect of their employees. Personable, knowledgeable. She is a definite asset to the company that she represents.
Very professional!!!! 5 stars!
Shelly and Julie will help you through all your concerns, find you the best deal and leave you feeling completely relaxed that your personal items are safe and secure! They are really an AWESOME TEAM!!!
Excellent facilities very helpful staff great pricing. Highly recommended
Shelley introduced us to Public Storage on the phone. She was super friendly, courteous & patient. Based on her demeanor and the information she gave us, we decided to reserve a 10 X 10 unit and go see it the next day. When we arrived at the Willow Ave location, Joni helped us. She, like Shelley, was very upbeat, professional, helpful & knowledgeable. We enjoyed our conversation with Joni and we were impressed with how clean and cool (climate control) the unit itself was. We also liked to total indoor storage because it seems more secure. We rented the unit that day and look forward to our "move in". The people at this Public Storage facility are so likeable and their prices are comparably reasonable. We were very pleased!
Sherry and Jane were great checking me in and out Friendly and fast Thanks guys
Very easy Joni was very straight forward clean secure and organized
Thank you Shelly. Your help and cooperation with myself, other military personnel involved, and the moving company made getting the unit, of a deployed soldier, vacated an easy and painless as possible experience. I have gone through this process at other storage facilities, but have yet to have a good experience until now.
Went into Public Storage today to find out there was a very nice wonderful manager Shelly. :) She helped me out with everything. Explained everything and made sure we understood, and made sure we had everything we wanted/needed for our family. Very Clean. Nice. Highly Recommend. Have Everything your going to need. Thanks.
I have never used a storage facility before and looked at several in the area before signing a contract with Public Storage. I was given a tour and shown various sizes of units available. The facility was clean, secure, close to my home, and the staff members were extremely helpful and welcoming. Thank you Shelly.
Friendly service, excellent value, clean and safe facility. Shelly was very knowledgeable and helpful in selecting the right unit.
Shelly was really helpful. Great facility!
Courtney and shelly were very helpful ! Great location
My move in experience with Shelly (the new manager - apparently she just took over three weeks ago) was very good. She was very friendly, showed me the unit I was leasing and also how to get in the building, etc. A couple of critiques: - They seem a little understaffed ... the door to their retail / leasing area was locked during hours (staff were out and about doing tasks on property), but they came back as promised at the time listed on the door. Another critique would be their full price. The full price for my unit at $68 seemed high, but I got a good deal during a sale, so I won't complain about that.
Shelly was very helpful I already had a storage unit onsite and wanted to down size my unit. Shelly was able to find me one on the same floor only a few units down so I was able to move all my things over to the new unit quickly and she had all paperwork done when I came back in to give her the key for the use of cart.. Was a great and friendly experiance for me. Thanks Shelly for all your quick help in this matter since my time was limited... :)
I'd certainly give this location 5 stars, but the Public Storage company is a little goofy. I know they're a big company and all multi-state organizations are different and highly siloed which makes them feel rigid, and it is that dynamic that leads me to subtract a star. Another reviewer commented that the "online price" is different. Well, I found out about Public Storage and their "online price"...well, online. I called and asked about the price quoted online and the friendly and very efficient CS Agent gave me some BS answer about "the facility has specials and those only last for a very short time, the rate I can get you today is...(insert price that is nearly 20% per month than what the price was online)." So, I go, with my first load of stuff, to the front office and the very friendly staff say that I need to go home and sign up "online" for the rate on their website, and that their corporate offices don't allow them to extend online deals to customers who learned about the existence of their company...ahem, online. It just doesn't make sense and I hope that policy changes because it is stupid. There isn't another word for it. Maybe arbitrary would work. Anyhow... Luckily, I had my smartphone with me and they were able to cancel the reservation the CS Agent made on the phone and I was able register with my phone's browser...online, and get the rate that made my decision for me in the first place. Goodness... The staff was friendly about the ordeal and helped me along the way. Be ready for the insurance spiel. They want to insure your stowed goods for you (insurance is such a racket). You can deny it with a waiver, something I misheard at the onset and made a fuss about unnecessarily. Don and Debra were very patient with me. It was late in the day, I was hungry and not in a good mood. It kinda felt like a Snickers commercial. The facility is clean, well monitored and the layout is thoughtful. Be ready to listen to 30 minutes of blather before you can move your stuff in and make your time accomodations accordingly.
So I'm pretty new to this technology thing so I hope this works. Anyway I went to public storage today because my friend told me of this location which is near my businesses this place is amazing so clean and security is top of the line, the service I received from Anthony was phenomenal he was very professional and informative he really told me everything I needed to know he even showed me how to do this review! If you need storage definitely go here and see Anthony he'll take core of you
Just rented a 10x15 unit and the employees were fantastic although after getting online I learned that unit is $25 cheaper online than if you walk in which I think is not as honest as welcoming a tenant face to face. Its more sincere and personal. On line is more like saying we would rather you interact with a computer instead of communicating with their tenants on a more personal level
This is the cleanest facility I have ever seen. Debra was so friendly and knowledgeable and showed me the perfect size that would fit all of my belongings. I highly recommend this facility and Debra was the icing on the cake ! A+++
Fast and friendly!