Public Storage Self-Storage Units at 947 W Van Buren St, Chicago, IL

If you are reading the bad reviews thinking the cheaper price and you may not need to go often to your unit, just don’t do it. The elevator is broken a lot, seems to hardly ever be anyone working, they jacked my price by $50 per month within two months of starting to rent. The elevator is old and slow, breaks down a lot and the people likely won’t be there if you need any help. Backing a truck into the loading dock is a pain. I booked a move out and when I got there I found out the office was closed for several weeks to redo the lobby. Luckily the dude there helped me get into the elevator so I could actually move out. They have no issues calling when it’s some dumb trivial thing but not calling when I book a move out when the office is closed is straight incompetence. Seriously just pay a little more for a nicer and newer place.

As a neighbor and former customer, I give this "store" one star. When I was a customer, my belongings got flooded and destroyed because someone hit a sprinkler head when backing their truck in. Service elevator was frequently broken. As a neighbor, they're terrible at keeping their alley clean, well lit, free of junk & trash that people dump instead of store... it's like no one there cares what's going on outside the building, they're just there to collect rent checks from storage customers.

Bree was great! Very professional.

Gave great timely service.

Betty helped me with price adjustments and late fees very friendly and energetic thank you girl

Betty one of the property managers at this location was very helpful in showing me the information needed to complete my rental agreement at this location, she walked me through each step and I'm really appreative of the help giving thank you again and I would defer rent at this location again

Betty always showed superior customer service. Definitely brightens my day when she’s around. She always curious to my customers service needs.

Very professional and organized.

Fast, efficient, organized.

Worse place ever after taking the day off looking for somewhere to store my belongings, I’m glad I found somewhere that was kind generous as well as patient with me. Public storage is not the place your things will be safe with. this is far the worse customer service I have received. Whom ever hired such a rude person to run their business will forever loose out on great customers, as well as money. Me and my daughter waited for someone to open the door to let us in once inside of building we were rushed, and told to come back when I figure out what exactly I needed. Never will I give any public storage my business or money. Something needs to be done. I’m sure I’m not the only guy that feels such a way.

I really wish my Fiancé wasn’t so terrified to leave the review due to the bullying she received on Sunday from some lady that stated she is the manger and refused to give her a cooperate number. I hope this reaches the business office. Never rent from this location very rude and unprofessional. I went back myself personally and waited for someone but the office was closed. Bullying has to stop somewhere I hope all your workers are not rude to this extent!

Total disaster. Personal and Fright Elevator is very often out of work, so you can't access the unit and move your stuff. I'm tenant at this place for over 3 years. My unit is located in the basement. Was floded several times during that time with mold exposure. The customer service office on premise is closed during business hours. They don't even answer the phone calls at all. Customer support with PS is very limited or even unreachable and not helpful. I called the property office last week to schedule moving out for today, February 27th. 2023. I took the day off. Borrowed truck to move out and vacate the unit....and guess what? Elevators were down again?! The office was closed again. Loading docks were blocked by maintenance crew vehicles provided with ongoing repair for faulty elevator equipment. Basicaly I was not able to move out Today. I try to contact PS customer service over chat...! ~ they can not provide phone numberto someone who can help! Basicaly I was not able to move out Today and vacate the unit to not be charge $111.00 for next month bill. what a waist of time . Uff. Stay away from this place. Just see attached pictures at my google review.

Brittany at public storage did an amazing job for me today she was patient about everything I was asking her so many questions she took her time with me thanks Brittany great job… Gave her 5 stars

I enjoyed a wonderful experience with the help of Brittany she is awesome she really rocks all of items fitted perfectly in storage will be be using this public storage again thanks

Ive used many storage units and finally I found one with top notch service. Betty the manager is amazing and made my move out so simple and has the best service by far. The Van Buren location is great, easy access for the loading doc and the app is super easy to use. Thank you Public Storage for making the last 3 years easy. Ill always use you from now on.

Great staff here overall and I’d recommend this location to anyone looking to store their belongings. Both Betty & Brittany’s customer service is top-tier.

The unit itself is highly overpriced and they have me paying $276 when I can move into a new one for $140. Rip off! And the only elevator to take big stuff in and out is constantly broken......But Betty is the best!! She is so patient and tried to helped me resolve my issue. I have not had as good customer service from anyone else.

Betty Was Such A Great Help And A Pleasure Speaking With. She Was Sure To Handle Every Inquiry That I Had In Regards To My Storage Unit.!

Betty was amazing! She was professional and helped me resolve my issue in a timely manner.

Brittany at the 947 W. Van Buren Public Storage location is great. She was very accommodating and professional throughout my entire rental duration at this location. She helped navigate some minor technical difficulties with the elevator and provided helpful information for my move-out process. Highly recommend this location for Brittany's professionalism.

Called about storage information, Betty was great help...

Great experience, convenient location, safe and secure. Primary thanks to Betty for such great service, being so friendly and knowledgeable!

came in was going to vacate instead betty showed me a smaller unit that fits my things. very frinedly and patient

Laquitha was so nice helping me to the unit, I bidder on she has always been so nice.

Ive been here about half a year. The woman in charge seems to do what she can. From the broken elevator, to people not reading a million signs saying to close the freight door, to people trying to sneak in, all the employees do what they can. Idk who owns the place, but the single person elevator that was already broke when I moved in was finally fixed. Self-storage has lower overhead than other property investments, so idk why the owners sat on this repair for so long. I want to give 3 stars given the headache that the freight elevator constantly caused, & it would be 5 if the smaller elevator were available the whole time.

Brittany front desk was very helpful! Was able to access my storage unit a day early than reserved time .

Currently sitting in the lobby, where the elevator is completely out of service.

Betty called me to make sure my unit was secure. She was super helpful ..and hooked me up

Betty was helpful and amazing on getting us set up with storage!

Came in to make my payment betty was on her lunch and still helped me and ny husband such a beauty and proffesuql

Betty was very helpful in finding me a unit and explained all details throughly.

Brittany was the greatest and will be the one thing i miss from Public Storage....

My visit this past Friday with Lynette was absolutely amazing. Lynette helped me locate a small storage unit for my belongings at this particular location. She not only took the time out to show me several different units but was extremely upbeat, professional, polite, and understanding.

Britt…….Was all the way awesome. Super helpful and informative. The care to the details made the process easier.

lynette is amazing, this location is really good and they do everything to make your move in easier

Lynette was amazing, she was very patient moving me Into my storage unit. We had to change units quite a few times and Lynette took her time with everything. Thanks so much Lynette for making my move easier.

Lynette was very helpful today!

Brittany at the 947 W. Vanburen store is awesome. She was very knowledgeable and helpful in helping me find the right storage unit. She walked me to my unit and was very detailed in the process of how everything works. The storage facility is clean and I felt very comfortable leaving my things. Thank you again to Brittany. Sincerely Destiny

The Van Buren Office was closed, Richere was an amazing customer service representative, she helped me by answering all of my questions

Service was tremendous thanks to Brittany H. She really helped me out with moving in and out the storage unit.

The property manager at this location is amazing! Brittany H was such a big help moving in and moving out! She needs to own this one! 🙌🏾🙌🏾🙌🏾

Ms. H made sure to help!

Great customer service! Thank you for the tour Gasta

This is the best storage location. Easy access to UIC, clean and easily accessible. The staff is really friendly too. Especially Brittney H at the Van Buren location. Always friendly and courteous, and goes out of her way to make things easy for you!

Great service and treated fair. Definitely recommend this space to anyone I know!

Great service quick communicative and professional!

Manny was very helpful today! Would highly recommend this place for storing your furniture!

I purchased a unit & used it for 9 months, from when I moved in, anytime I needed to access it, & until I stopped renting was an incredibly easy process & affordable for what I got. I had a 10x10 unit that fit everything I needed, with insurance for my items & the staff is always incredibly nice & helpful.

like many other reviewers, I too greatly appreciated Brittany's help. Everything was super easy from booking to closing out. Highly recommend

Moving from Chicago back to DC would have been impossible without the care of Brittany! At one point, a luggage was lost off of the back of my uhaul (latch broke) and I was in shambles on the flight home. Brittany came across it, remembered me rolling it in, and called me to check...best call I've gotten all 2022. You are a life-saver, truly!

Met my needs during Pandemic.

Brittany was very helpful from the first day I received my keys for my storage unit till my end date of my storage unit, exceptional and great customer service I will return to this location in the future also refer others. Thank you Brittany

Brittany was absolutely wonderful. She was able to answer all of our questions. She made this experience smooth and painless.

She was wonderful, very helpful and friendly.

Brittany is amazing. Super helpful. Booked on site!

Amazing experience with Public Storage. Brittany was super helpful! Highly recommend this location

Great Facility and Fast,Friendly Customer Service 👏 Thanks 4 l the help!!

Brittany, the manager, was just wonderful today as I checked into my storage space. She took such good care of the movers and myself. She went above and beyond.

Manny was a delight! He was very clear and concise very informational professional and exuded exceptional customer service awesome awesome awesome

Amazing customer service experience with Brittney H. She was very helpful from the start to end. Highly recommend her!!

Excellent customer service experience with Brittney H! Very kind and generous young lady.

The young lady Latisha was vary helpful

Wow I had got exceptional services an great advice on moving I called in an I believe her name was latasha an she really help me find the right storage I need to move I really feel like my stored items will be safe I’ll be recommending to all my friends an family

Thank You Brittany for your amazing customer service! She made my moving process go by smooth. Answered every question I had. My experience was absolutely great. Would definitely recommend storing your furniture here because of Brittany :) !!!

The property manager at this location is very rude. She has no professionalism. I called up there with an issue she told me to come to the location at 4:30 because she has to take a lunch. Then when I got there another couple walked in and she told them don’t just walk in without an appointment because it’s rude. I could not believe it.

We got a 10x20 because it was cheap. However, the challenges of this specific location due to poor maintenance and poor management made leaving an easy decision. The elevators are frequently out of service leading to multiple occasions where we had to use stairs to tote items between ground level and the 4th floor. If you hire hourly movers be prepared to pay more due to the extended time ot takes to get around. Interior doors are all locked making it hard to get around inside. I even got locked in a stairwell, which I'm pretty sure is a safety violation. The office is usually locked, even during times when the office is supposed to be open. It is not uncommon to wait 45 min to 2 hours for someone to be in the office. Moving carts are kept in the office, so make sure to bring your own if you dont want to wait. Also, dont bother with leaving a message, no one listens to their voicemail. You only have access to your floor, so if someone on another floor leaves the freight elevator doors open, no one else can use the elevator. Most of the employees treat you like you are a criminal out to steal their moving carts and that it is an inconvenience when you need them to access a floor to close the freight elevator doors so it can be used. After many pulled muscles, more expenses for moving and hours of time wasted on trying to get items either into storage or out of storage, we decided to move everything out. The one benefit is that it's close to the CTA Blue Line, and the interstate, so travelling to the location is easy.

Brittney was incredibly helpful! Facility is super clean and very convenient

This was first time using Public Storage and Rakim made it easy! Helpful, friendly and fast:)

There is not a small ramp here at the entrance, so managing the stairs is .....tough sometimes. The worst is that there is no reserved parking for units' owners. Otherwise the place is well maintained and never had a problem.

I had the best experience with the help of Yvette she great if you need help ask for her

Miss Yvette was an informative and tremendous help with my questions about my first time experience with public storage.

Easy to reserve and book, excellent customer service, Brittany was very helpful!

Great location. Brittany, the manager is always very helpful, professional, friendly, and guided me through registration and move in procedures. This facility is going to work out very well for my current needs.

Yvette was extremely professional, courteous, knowledgeable and helpful. She did a fabulous job of meeting my storage needs!

The facility was clean and easy to access. The elevators were spacious and close to the loading dock. We were pleased with the range of available storage unit sizes and last-minute booking option (because we ran out of space and needed more). The staff was helpful and ensured we had a moving cart each time we came to unload. Great value for the price.

Bill was great, friendly & efficient

On behalf of our moving company, Archer's Moving Services, this facility has always done their best at making things easier for their costumers as well as us. Very clean facility and great staff. The elevators work fine as long as they're not held too long.

I had such a great experience with this specific public storage. I was in-between moving and as we all know there are the stresses with that. The person on site, Bill and the Manager, Stephanie we're both more than helpful and considerate! 10/10 experience- I will come back to this location the next time I need the space!

Bill is great. Friendly, helpful, always on top of things. Moving in, moving out, and everything in between has been easy and drama-free.

do the feet stay same or they go up or down every month

Bill was so helpful and provided exceptional and thorough service! Thanks again!

Bill was more than helpful. Wonderful location and business. I'll be here again

Bill simplified selecting packing supplies; he was helpful.

I made a reservation at the Public Storage, 947 W. Van Buren location and had trouble navigating the 'contact free' electronic check-in system. I called the location and Lauren walked me through the process and manually checked me in. That I was late, arriving minutes before the facility closed didn't stop her from delivering a 5 star customer service experience. Thanks, Lauren! Public Storage is lucky to have you. Good company, location and staff - highly recommended.

Bill was super helpful with the customer service.

Bill was super helpful and nice, very pleasant to work with. I was looming for a seamless rental experience and I definitely got it.

Had a great experience bill was amazing!!!

Cherneal was absolutely amazing, she was friendly & very helpful. She made the process very comfortable and smooth. Best experience I’ve had at any storage facilities, and I’ll definitely recommend Public Storage to anyone looking for extra space! Bill was outstanding! He answered all my questions and listened keenly to my concerns. He made the process of transitioning units so smooth I couldn’t help but leave with a smile! Thanks again, Bill. This is an additional note about my move-out experience with my storage space. I had made the mistake of waiting until the 1st of the month to set my move out date although my unit was already empty. Bill the manager at the public storage was able to help me get storage spaces cleared for move out without any additional cost to me and I’m eternally grateful for it. The space wasn’t cheap and so thank you Bill for your continued excellent customer service it meant the world to me.

Yvette and Bill gave great service and where very courteous great location

William was so helpful. I need to make sure I was purchasing the right size unit. He looked it up and showed me my perfect unit. He was friendly and funny. I'm happy to be doing business with this location.

Bill made the process quick and easy.

Bill made it my move very easy and swiftly, was in there for about 10mins the process was very quick. Also he showed me around the property and how to maneuver around once I move in. Go see him for storage space, awesome guy!

Good service friendly people.

Yvette was exceptionally patient and helpful throughout the rental process. She answered all of our questions and eliminated any worries or concerns we had about our move.

Evette is sooo helpful. From securing a unit to any question I have when I’m on site. She’s my favorite because she’s super friendly and professional ☺️

Most lovely experience. Yvette and Bill are always there to help. I’m very satisfied with their service

Bill gave me good service 👍

Bill is so nice, he help as very quick, highly recommend.

Bill and Yvette were very helpful. This place is the best. Really made moving in easy. They deserve a raise!

Bill was very helpful and pleasant in through the process of my storage unit.

Very professional staff. Bill gave me a tour of the facility and clearly explained all the particulars of storing at their location. Thank you, Bill!

The elevators are always broken. They never have any flatbeds available. Even when the office is supposed to be open it’s not. There’s also no parking nearby, you have to walk around to open the loading dock (it’s a process). Dirty stairs and hallways. Will never use them again. I suggest you don’t either.

I wrote a review on here a year ago and at the time I had rated it with 5 stars. Since then they have struggled to maintain customer service. I went online to make a payment, only to find out that I was being charged additional fees that I wasn't even made aware of until I had already made a payment. I'm not sure how legal that even is but it was truly unfair for me to be paying something that I had no prior knowledge of. The experience was like someone giving you the price of an item & once you get ready to pay for that item you're told, "Oh & by the way you have to pay for this other item that you didn't know was included in the price of your 1st item." I wouldn't suggest this place to anyone. Also, you'll start off paying $1 & then your rent will increase & continue to do so for a duration of time.

Bill was quick with the Checkin - highly recommended!

Have not visited this location in years with possible lost key. Yvette got me up to speed and identified key to unit amongst my pile of keys. She also provided alternative options for additional storage. She was extremely helpful with another tour of facility and procedures. She is just as professional just as she is awesome. Thank you Yvette.

Yvette provided exceptional service. We have been doing business since 2007. We just added a second storage locker. Love her

Came in to pay bill great experience YVETTE help me out. Love this storage

Bill was great. Nice facility. Quick sign up

well maintained facilities. Also, the staff were incredibly friendly. Kudos!

Bill was amazing! Thanks for all your help!

Bill was great! Super helpful and quick at helping me fix an error with my account and find a new unit for move in!

Cherneal was very helpful making sure I was able to back into back garage without damaging my truck. I owe her a compliment for sure. Public Storage is the best & I'll definitely refer You for storage space!! Thanks

Bill made move in easy great service

Brittany was great very professional!

Brittany C and Bill were fantastic during my move in. Very professional and move in was super easy.

Cherneal was funny, helpful and very accommodating. 10/10 would rent storage again. Thanks :)))))

Very good customer service. Helped a lot with renting my unit. Space was very dirty.

Nice place, very organized, clean public storage. Administration was very nice, helped me out with my new storage space and very helpful! Good to know this place!

Today has been a great day. Not only was I able to get a good deal on my storage but also great customer service..Thanks to Brittany my experience was smooth...keep up the good work...😃

Brittany was super helpful and professional.

The storage place is great! Cherneal helped me lock up my space and made sure I knew how to do so . Also she gave me her own personal key chain to keep up with my storage key so it wouldn’t get lost. I would definitely refer public storage to any potential customer. They have great customer service!!!!!!!!

Brittany was amazing...extremely helpful and knowledgeable...I would definitely recommend this location

Britney C. Had the best customer service.

Brittany C. Provided excellent customer service when I visited today. She was polite and patient with my many request. I would highly recommend Public Storage on Van Buren in Chicago for all of your storage needs.

Brittany C was great. Very professional.

Used this location for 6 months and everything was great. Brittany C was very friendly and helpful!

Great experience renting from Shadei! She made the process smooth and answered many questions my boyfriend and I had on move in weekend. Showed me how to open our storage unit door twice when I forgot. No complaints so far and we have been here for almost 2 months! Thank you, Shadei!

Brittany C. took awesome care of me! Probably the quickest and easiest person I’ve dealt with at public storage. she’s a keeper!

Too expensive!

Excellent customer service from Cherneal. Even thought I came early she was able to accommodate me . I higy recommend public storage at thos location.

Cherneal was super , she is the best customer service person I have had the pleasure of meeting in a long time. She was extremely helpful and extremely knowledgeable on everything to do with public storage. Super employee

CHERNEAL was so helpful with helping Me with my account information because I didn’t know I needed to pay my bill. She called and let me know. So I came in and paid my bill to prevent me from being delinquent. I believe customer service is personal, and she has shown me to be an excellent personal service manager.

Good storage.

Easy access & clean!! Excellent customer service!

Cherneal is wonderful! I left my change and she ran to get me and gave my chAnge. She was very pleasant and despite that she was busy, and she made sure I got the attention I needed to pay my storage before it was up for auction tommorrow!!!

Someone who works at the facility used a key to open my unit and steal over $15,000 of my belongings. Total inside job. If I could afford to move the rest of my stuff to another facility I would. Stay away. Update on my stolen belongings: insurance denied my claim due to lack of break in evidence. Public storage likewise didn't care either. They did raise my monthly rent though, which I thought was a nice touch. Spoke to a lawyer and was told I was s**t out of luck.

Just an FYI about Public Storage these days. I rented a 10x10’ one year and four months ago for $96/month. They have now increased the rent to $142, a 33% increase! When I asked them about it they said it was now the going rate. So I looked online last week and I could get a 10x 10’ for $95/ month at the same location, a dollar less than the rate I got a yr and 4 months ago. So much for customer loyalty. Mind you we lived without a freight elevator for 6 month and the roof leaked on our belongings and we never took any action or left Public Storage for either incidence. Like some many other businesses they have become GREEDY. Very sad Public Storage.

Cherneal was very nice and helpful!

I had a great experience here. Staff are very friendly and helpful! Both Shade and Cherneal was excellent and provided customer service beyond expectations

Shada was great and very helpful. She explained everything throughly, would highly recommend this place.

Shana was 7 stars!!!! I will definitely recommend to friends. Excellent customer service.

Really good experience starting my lease at public storage! Cherneal is awesome! They also had a lock for me and mattress protectors!

Shada was incredibly kind and helpful and i reccomend this location highly

Shada'(Y) was very helpful during our on-boarding meeting. Picked the unit based on location, but would highly recommend for anyone looking for a storage unit.

Shade was helpful she was amazing and very professional .

CHARNEAL IS EVERYTHING. Great customers. You love her personality.

I thank you cherneal for your great help that you gave me.

Great customer service! Cherneal is super nice!

Cherneal is the greatest customer service lady. she made me feel so welcome and relax with the process thank you

Cherneal took care of me and got me squared away. Thanks!

Very easy starting with a unit. View, Lease, and Lock! It's that simple. The bay is self use, the location is clean. Management, Shad'a, leaves no stone unturned. She asks that you call if you have questions later, offers boxes for sale, and provides your entrance PIN. 48 hour notice at least if you are vacating. Much of everything is done online before and beyond this. Happy Hauling and Storage Everyone!

Cherneal. Did a great and professional job. Got a 5x10.

the property manager Shad'a was very helpful and knowledgeable about the storage facility. She answered all of my questions and assisted in picking the right storage unit for my needs

Shada, the property manager, is amazing. She was incredibly friendly and helped me navigate all of the options and helped me settle on the ideal solution. I highly recommend this location.

#08066 Spencer was attention, quick and professional. Great overall worker.

Update Don't rent here unless you see that the elevators are fully functioning! I moved in a few months ago and they told me they expected the freight elevator to be fixed any day. No big deal, stuff breaks. But watching the movers try to get my brand new leather couch in the passenger elevator was painful and I'm still not sure it if got damaged, that is a big deal. It also took much longer to move in without the freight elevator and I was paying movers by the hour. I just visited this weekend and the freight elevator was still not fixed! Now I have to worry about how to get my things out, further damaging my couch and again paying extra for movers since fixing the freight elevator does not seem to be a priority. Also the passager elevator was not functioning properly when I visited either. ----- Just signed my lease. Spencer was patient and explained everything to me. The space looks good.

Professional service, respect towards customers CHERNEAL & MICHAEL!!

My boss rented a storage room here. So im the one bringing stuff here and it really sucks the first time i came the freight elevator was not working. And is still not working after 2 months . So i sterted using the service elevator but that elevator dont go to the 2nd floor thats where we have our stuff and its very small.. so i had to carry everything up the stairs by hand then as im waking towards the room there is like 3 beds smelling like pee next to my room this ridiculous . I ask one of the guys working in there he said he had no idea when were the elevators getting fixed .. this place really sucks. I hate coming here. I dont recommend this place to anyone.

Kendra is such a wonderful employee. She is very knowledgeable about the products and services of the company. I’ll be back and I would definitely recommend this public storage to friends.

I had a wonderful experience at this location. The property was very clean. The customer service I received from Rakim and Kendra was outstanding. They made my move in quick and simply. Before I left Rakim ensured all of my questions were answered he was very knowledgeable about helping with my storage needs.

Loved renting from here! Kendra was so helpful and friendly! She answered all my questions and if I neede anything she was right there. If I need to rent out again, I’ll defini be going back here!

Best customer service experience I’ve had. I took my things to one other storage place in the past and it was a headache. But Kendra was very helpful and answered any questions I had. It was a pleasure working with her!

Kendra has excellent customer service skills and was very knowledgeable on helping me with my storage needs.

Friendly service and great rates.

Impossible location.. hard to navigate and staff not helpful. They had me park in an alley with a dead end and then an employee's car closed me off. Had to sit for an hour till her lunch was over and she would move her car.

What a nightmare! South garage door was out of service for over 60 days - now freight elevator is out of service for over 60 days - all doors propped open so people can access the small passenger elevator which is too small to move furniture and now beaten up badly - dock areas filthy with broken glass and trash - carts left abandoned on various floors while Kendra the "Manager" sits in her office - when I asked about the freight elevator Kendra said "I told someone" as if that is her only responsibility - she claims her supervisor Tom D is handling it - really Tom? 2 months for the garage door and now 2 months of a non-working freight elevator? Met 6 different renters today also trying to move their stuff in/out - all complained about how they cannot access their units easily and how they are being "held hostage" and had to extend their unit for extra time as they cannot do large loads in the freight elevator so moves take longer - Kendra said Tom is responsible and I can contact him if I want to discuss the issue - I did so but still have not heard back - after grabbing some items out of my unit, I returned to the office as the elevator alarm was sounding and no one was responding - Kendra sat there despite hearing the alarm - when I suggested she get up and actually do something, she told me to "get out of my office" (have video of it, won't upload) - shame on you Kendra for being lazy and passing the buck - shame on you Tom if you know about the deplorable conditions and do nothing - I hope Tom's supervisor is reading this - this used to be a great location but it's being run into the ground

Public Storage had a super convenient location being a UIC student. The facility was super safe and clean. Kendra was a great help and made the experience storing my stuff there even better.

Kendra was so helpful with everything. Nice friendly service and she made everything easy for me, because I was stressing and rushing. I'll come back anytime to do business with this company.

Kendra was amazing and has very excellent customer service skills! Thank you for ending August on a good note👏👏👏👏

Kendra did a marvelous job of instructing us and preparing us for what we will be undertaking.

Amanda is friendly and super helpful answered all my questions and concerns about renting a unit. Great place to rent a unit!

This business has great customer service. The manager Kendra is very helpful and provides excellent customer service to her clients.

I have had a great experience renting at this location. Kendra is very helpful and Courteous. Which made the moving situation less stressful.

This storage space is in a great location! The staff is very friendly and helpful, especially Kendra she made the experience of moving in alot easier. Thanks!!!

One of the garage doors at the dock is broken for about a week. Have to wait for two hours to put stuff in the storage due to lack of space at the dock!!! No one to answer- terrible location.

Well i was forced to get some storage and and found a great deal at public storage upon arriving i met Amanda and was given the full tour she was excellent very knowledgeable and had all the pricing down path i was in and out in less then 30 mins and had no complaints thanks Amanda for everything

Rakim was fantastic to work with.

Maurice was very helpful & knowledgeable.... Really great guy!!!

Rakim was awesome to me, and I highly recommend this place.

Very nice space and friendly staff.

Good Service by Kendra and Rakim. Recommend it.

Super helpful staff, Amanda especially

Ms. Kendra was great I came in very frustrated about some payments and she assisted me all the way and calmed me down, she was very polite and kind. Very professional

Amanda was super helpful in helping me check in.

Kendra and Rakim really helped me out in a bind and found a space for me on short notice. Recommend!

Kendra is the best. I will only deal with her when it comes to Public Storage.

Rakim was very helpful & professional, highly recommend

Rakim was super helpful, fast, and all around awesome.

Cleaner and nicer staff than previous storage facilities I’ve used in the past. Kendra was very friendly during the move-in process and made it a pleasant process. I also found the rate to be reasonable for the area, so I would recommend checking it out.

This location is great & clean, I recommend everyone to travel to this location even if it’s out your area the staff is great One member in Particular KENDRA, have great customer service skills, very respectful & very knowledgeable about the prices and promotions e.t.c. She ensure I get my payments in on time from my visit I can tell Kendra keeps the place very secured and safe

Building is well maintained and kendra and Amanda are great with customer service they helped with everything i needed and answered all the questions i needed answered

I would definitely recommend this property. The property manager Kendra is absolutely amazing. Moving is never easy but Kendra made it a piece of cake.

Nice customer service with Ms. Kendra! Very satisfied with the help she gave.

Well hello there. I just wanted to stop by and tell you guys how great and awesome KENDRA ALLEN was with my visit. She showed me around everything is always nice and neat she helps me to make sure i have my payments in on time she always have the right answers and never hesitate to ask anyone for help.i had a very good conversation with her making sure i was choosen the best place for my things and i have no worries she is just wonderful with a bright smile to go with it. Shes the BEST!!

Excellent customer service! Amanda was super friendly, helpful, patient - answered all my questions... Great experience and made things very easy for me!

Amanda has been a big help with questions that I had. The customer service is great!!

This was my first time renting a storage unit and Kendra was very helpful. She answered all my questions, walked me though the paper work and was very kinda. Best customer service.

Kendra was a excellent help she showed proper customer service skills and made sure all my needs were met. I like her and hope you keep her for the future when I decided to drop in to buy more boxes.

Amanda or kendra have been helping me with that i need to pack all my belongings. I have been slowing packing things up. So they have been very helpful.

This was way easier than I thought it would be! Kendra in the main office is really friendly and helped out with a lot of the specifics of my situation.

Amanda was very helpful getting me setup great customer service

Great customer service..Kendra was very polite & helpful with giving me a tour & helping me find space I would recommend this place to anyone

I would rate this place and the incompetent management zero if I could. Complete mess of a business and frustrating waste of time. Will add all of the details later, trust me. Will make it a point to warn as many people as I can about this customer service joke.

Literally the worst customer service I have EVER experienced... save the hassle and store anywhere else.

5 stars for this facility! It all begins with customer service, the first impression. These days rarely are you greeted with pleasantries and a smile. Well, here... that's exactly what you'll get. Kendra went above and beyond to explain, show and offer details as I planned our company move. I feel as though our items are safe and cared for. She certainly made the transition easier for me on each level (from the paperwork to the physical move). If I have questions she continues to provide a high level of service. Kendra doesn't cease to assist you after you've received your packet, lock and keys... She helps whenever there may be a question pertaining to your unit, account & overall experience. Her disposition is welcoming, her professionalism is present and she is very knowledgeable. The best thing about all of this is that she does it with a smile. I'd recommend this location all around and on multiple levels. #5Stars ⭐️⭐️⭐️⭐️⭐️

I love this public storage helps me out a lot. Kendra is great.

Amanda as a huge help. Great place.

Equarrious was super helpful and organized! Assisted with getting a new unit that fit my needs. Awesome customer service- highly recommend!

Kendra was informative, friendly and conscientious. Made it a smooth transaction.

Equarrius took care of me today! Give them a visit

Easy setup and great help from Equarrious!

Sharonda got us setup with a storage unit and willing to work with us on selecting one we thought would work for us. She has excellent customer service and knowledgeable with answering many of our questions.

Really cool place located in a nice neighborhood staff really helpful Kendra is the best appreciate the service

Great service!!!

I had a great experience with this company so flexible and always willing to help especially when I lost my key to the storage unit thank you Kendra and Sharonda for always being there for me ... Troy

Amid Was very knowledgable and was very courtetous and tactful even when other customers who were already existing customers who were impatient & interupted several times as if he werent assisting me already then when it was time for me to end my lease 2 days into the month I got my new place they refused to prorated or refund any of my money I took lock off the storage however told them to keep it til the end of the month to prevent them from renting and getting paid twice I talk with amid he was now rude and so was the young lady that worked there and was there when I was moving out to add insult to injury tried to charge me for another month and put it on my credit because I didn't call at the end of the month I paid for to tell them I was officially vacating even though they were aware I was vacated a whole month earlier

Iam moving into a new home and I needed some packing supplies sharonda the young lady that I spoke with was a very big help.

If you sign up for a storage unit, please please ask to see the space 1st. What is defined as a 2 bedroom apartment size, is soooo made for those that have 1 furnished bedroom and maybe a small office in the second. Also, they are reading a script versus talking to you and while you are signing the many pages of paperwork, they tell you, you are required to use their insurance. Insurance is good and STRONGLY encouraged, but you can opt to have your own despite what they tell you.

Excellent customer service as well as very knowledgeable about storage facility. Ms. Kendra, property manager guves avery personally approch!

I had a few questions about some boxes and Lisa was so helpful and patient with me. She helped me choose the right size boxes.

The customer service is awesome here. Kendra is just outstanding. As well as the other employees. She always makes sure I am aware of whats going .

Kendra was incredible helpful and the space was clean and easy to move into. Thanks for your help!

Kendra was awesome in setting up my storage needs. Quick, efficient and on point. Thank you!

Glad I chose Public Storage the prices are very reasonable,this location is not far from home and the customer service is AWESOME... Kendra was very professional and patient with me, I had several questions and all of them were answered the property was nice and clean, I would definitely recommend this Public Storage to family and friends with great service like this.

Kendra was extremely helpfyl and vver kind and patient with being my first stirage experience. She made me feel quite welcome. Sincerely sandra jones

This facility was very clean. The staff was very professional and courted. They made this process very easy.

This location is very convenient for anyone living in Chicago's West Loop. It's kind of old school in that there's a manual elevator, but I like that better than Life Storage on Jackson. There anyone can call up elevators at anytime, and so I've had an elevator full of my stuff sent to another floor, right in the middle of trying to get everything off of it, which was a pain. Also loved Dominique! She was so helpful and knowledgeable about all of the monthly deals and specials. If you're in a pinch and need storage FAST that won't break the bank, she's definitely the one you need to call.

Checkout Review: This place knows how to run a business well by keeping its customers happy. During my checkout Dominique helped me clear up a misunderstanding which saved me about a month's worth of rent. I was worried that Public Storage was going to charge me this amount but they realized an honest mistake had been made and they adjusted the bill accordingly. I don't know if all locations are the same but this one for sure is great and I will certainly be coming back. Thanks again, Dominique! Check-in Review: Jasmine was super helpful taking her time explaining how the the storage system and access into the building worked. I left feeling pretty informed. She has great customer service skills!

Very deceiving when making online purchase. They have extra fees which aren't explained when doing online reservations. Don't us this storage facility!

Dominique has been the absolute best to me. Totally understanding and helpful to my situation. She went the extra mile and then some to help me out and was one of the nicest people I've ever worked with in my 2 years here.

Dominique is amazing!!!!!!! So helpful and so patient :)

Jasmine was nice, she helped me with moving and she made me feel safe and made the moving easy!

Jasmine was extremely helpful and a pleasure to work with!

Celeise was very helpful. I was actually able to save money on something for a change. Got more than expected saved me a trip for boxes.

Service was great. Celeise was patient and helped me figure out what size I needed and actually saved me money. Thanks!

This place is great. Celeise is amazing at her job. She can answer any question you may have and keeps the building clean and secure which is what you want in a storage place. Keep up the great work!

My experience was good An very professional I spoke with a lady by the name of jasmine Moore she was very patient and polite she made me feel very welcomed. OUTSTANDING CUSTOMER SERVICE SKILLS YOU ROCK!!!!

Jasmine was great! Very efficient and clear with all instructions.

Excellent service clean and easily accessible..

Jasmine was great. However, the freight elevator wasn't working when I wanted to move in. Someone was working on fixing it. Also, if you don't have a truck to back in to the loading dock, you have to carry your items up about five steps to the level that the elevators are on. Very inconvenient. and poorly planned.

Celeise is great and very friendly...the best customer service i ever had. I will definitely recommend this place to my friends and family.

Jasmine was very helpful with getting me situated with my storage unit. She made the process very easy and helped me pick the right size unit

The people that work there are great, especially Tim. I had my stuff there for almost one year and never had issues. The place only has one freight elevator and two truck loading docks so it's easy for things to get tied up quick. There was one time the elevator was down (as in not functioning, no pun intended) and i had to use their other regular elevator which was a small problem, but all doable. I'd recommend it for a location where you don't have to access your unit often.

Tim was great!! Very friendly and welcoming

Tim was very friendly and helpful

I do not rent at this facility but I stopped in to purchase some boxes and was greeted by a gentleman named Tim Who seemed very happy to see me even though we have never met he made me feel like I've been coming here for years! And was very knowledgeable about what I need to ensure my things are protected so thank you Tim! I appreciate all of your help

I been renting a space at this facility for about ten years . I have meet several workers, in which I developed great relationships with all . Currently, Amid is my adviser at the Van Buren location , he's very helpful and courteous . A safe, great place to rent !

Well maintained facility and good price. Loading zone much better than other facilities we have used. Service was excellent - Amid walked us through the complete process quickly and we had our stuff in storage later that day.

Jasmine was very helpful, friendly and professional. She guided us to find the right size at the right price. We are very pleased to have you store our valuables.

Jasmine is the best!! Very polite and diligent.

Jasmine did a fantastic job - very quick and easy move in! Thanks!

Amid was quick, informative, and efficient.

Jasmine has excellent customer service skills she was very helpful in showing me multiple spaces. I would recommend anyone to use public storage on the strength of jasmine glad I chose this store.

Amid was great, the facilities were easy to navigate, move went smoothly!

Jasmine provided excellent service and is the best!

I came in today to buy some boxes and Amid help me out. He showed me some different sizes and was able recommend how many boxes I was going to need for my move. Greatly appreciated and very good service.

I just rented a space with public storage and I have to say it's been a easy and very painless process. All thanks to this guy Amid. He greeted me with a smile and answered all my questions. Very excellent customer service indeed.

Bad experience. Will move out add soon as I can.

I have never rented a storage space before... So I had no clue what to expect....but if I had a clue how I wanted my experience to be it would be a big this guy Amid...he explains it as if he was explaining it to a person who was born yesterday...and all with a straight face not getting upset at my being green and being on green... I recommend this to anyone in the area...clean polite and safe

Jasmine is the best. It was her first day over here at this location. I came in and I was looking for a unit and she took the time to show me so many different ones and make a reservation for me. She made the process so smooth and easy. Amazing customer service. Thank you.

Very welcoming. Off to a good start. Jasmine is top notch

Amid is a nice young gentleman. He was answering all my questions and made sure everything work out for me which it did. So great job.

Kathy was very helpful in explaining everything we needed to know about our new storage unit. Parking isn't as plentiful as some other Public Storage facilities, but the price was less for this one which makes it worth the hassle.

Patrick and Linoi took their time to show me 3 different unit today to see which fit was the best for me. They were very patience about it because I am very picky person but thank you both for good customer service.

Patrick got me into the right size unit today and also help me save money. He took his time to show me where the parking and bathroom is. He also showed me all the packing supplies as well.

Eliza is very nice and helpful. She gave me the best service I have ever had. I will definitely recommend this storage place to my friends.

great

I used this storage facility for my son to store his things for a month in between classes at away at college. My son moved out of his unit in August and someone acting as manager that day helped him. Now 2 months later it turns out they have been billing us monthly because she didn't do his paperwork. They have record that he was there, they know who was there that day, and yet they are insisting on payment or threatening to send him to collections. A college kid with little money. Poor, poor, customer service. And when he went there Eliza, he manager, refused to work with him. And refused to talk to me (even though I'm the one who had to pay, and made the reservation). Nice business ethic.

I walked at the store to purchase some boxes and Amid was really helpful. He has an amazing customer service and I will definitely come back.

If theres one thing that I love is going to a place where you can be helped greeted and reassured Is here with Eliza. Thank you for having such a great person who knows their stuff.

Eliza was fantastic and made our stay as easy as possible. She went out of her way to find a customer in the building who was using one of the parking dock stops so that he might move his car so we could get the moving truck in. Also, when I went to move out, the service elevator was out of order so she let us move through an alternate route to make life at least a little easier. Only complaint would be that the service elevator was out of order, but, that's life I guess.

I came in to buy some boxes I was so lost because I had quite a few things but Amid was patient and broke it down to how many boxes I needed and how much tape I needed. Sure enough I used it all and had everything for my move. Thanks to Amid my move was stress free. I definitely recommend coming here, they truly are experts.

Everytime I come in Eliza is always helps and provides the best suggestions when it comes to buying moving stuff.

Eliza was extremely helpful and efficient in getting me set up with a storage space. The location is great with large enough car un/loading area. The only cons are that there is no access to dolly's after the office has closed and that the freight elevator will not work if someone leaves it open on another floor. Overall, I would still recommend it.

I got word that my monthly charge is going up again! Does this mean that every 2 years I should expect an increase in the monthly charge? I like the storage facility, My materials are in great shape after nearly 2 years.

Went here to pick up boxes and the customer service there was great. .... they really made me feel like they cared about making my experience Great...... i think the young ladies name is Quin.....

Very clean place! I only came in the other day to get boxes and was greeted with a smile by Quien she was very pleasant. If I ever need a storage space I will definitely come here.

Pina made the process quick and easy. She and her team were also very helpful in answering all my packing and storage questions. They even called a vendor to confirm the packing paper was acid free and suitable for packing pictures and paintings.

The customer service at this particular Public storage is outstanding I was treated very well. Eliza is great at what she was trained to do.

Marie was great! We had an issue that could have turned out catastrophic and handled it with ease.

Very nice establishment. Marie was very helpful and nice she helped me find all the packing supplies that I needed and some i didnt know i needed! Thanks for the help Marie!

Great customer service experience. Marie was very friendly and informed. Renting the unit was easy and efficient. I used this place a few years ago and had a similarly great experience. Public Storage definitely does a great job hiring and training staff. I highly recommend. Thanks, Marie!

Marie is very wonderful i am happy she is there for every question i have.

wonderful

Great Place. Marie Is Friendly & Willing To Accommodate Your Every Need. 😏 A + Business.

My girlfriend and I stop by this location to check out different size unit, and we were greeted by Tommy. Tommy was so helpful, and helping us find the perfect size to store all my gf things.

I visited this public storage location because I needed some extra boxez for my long and exhausting move. When I arrived the gentleman greated me with a smile and asked how can I help you. I told him I just need a few extra boxes to finish up packing. Long story short I walked away with my boxes and packing paper and Tommy made it as quick and painless as possible. The customer service here is great. Im not sure if all Public Storage are the same but I would definitely tell my friends about this one. GOOD JOB GUYS :-)

I have moved 3 times since being in chicago and have used storage twice and this is the best experience yet!

My experience was excellent. A young lady named Marie was very helpful. She helped me get packing supplies that I didn't even know I need. Thanks Marie for all your help.

Takiyah was really helpful, quick, personable, and made moving in quick, easy, and freindly. 5 stars :D

I was helped by a very nice young woman named Kim. She took care of everything I needed and she was very efficient. When I asked to see the unit she took me up herself and then handled all the paperwork after. I walked away very happy with my choice and I am planning on using this Public Storage for all my needs in the future. Thanks Kim!

HI I am an public storage customer and im giving a thanks for the service &Kimberly that processed me into the storage unit thanks for your support!

Takiyah was great . She made my move super easy. Keep up the great work

I was looking for an storage place and I walk in to this location and had the best customer service experience I have ever had . Big up's to takiyah she was wonderful all the questions I needed answered she did. she know exactly what size storage I needed when I told her what I had to store she was helpful and knowledge of the business was excellent. She made me feel that my things would be safe

A week ago I called the Public Storage to get some information and I talked to a young lady name Takiyah. Takiyah was very helpful, very professional, she knows her job. Takiyah answered all my questions I had. Thank you Takiyah for your wonderful customer service.

When I decided I needed extra space to store bulky items, I e-mailed the Public Storage on Van Buren Street to make a reservation. Within the hour, Takiyah called me to say that she had my desired storage unit available and ready for me. I went over there and Takiyah walked me through all of the procedures and showed me how to use the storage lock and explained all of the paperwork. She was very professional and a delight to work with. I was completely pleased, especially since I was in a bit of a jam with needing a storage unit so suddenly.

Kim was great with tour and friendliness -

Takiyah Jackson is such a great employee. She was very kind and generous and was willing to help with any problem that i had. Shes great :)

I must admit I was a little perturbed when I first walked into Public Storage . With all the construction in the area . I had to park a few blocks away. But the young lady Takiyah made it worthwhile. She showed me the storage room and gave me a tour of the building . All with a smile on her face. Her customer service skills were excellent. Takiyah you rock . keep up the great work

Takiyah was very helpful and pleasant. Thank you for a great experience.

Takiyah was very helpful and we were able to get unloaded even with some street construction. She explained all the lease information and gave great instructions on coming and going when they are not there, Thanks

Kimberly was very helpful and knowledgeable. Wonderful personality and customer friendly

Takihah was pleasant and very helpful. The facility was a dream to enter and store my things.

This place is great, Kim did a great job helping me check in.

awesome staff and support! they absolutely work with you, keeping your best needs in mind. this was my first experience with any storage company and more than blown away. again, it's because of the people --- Takiyah is awesome :)

Storage space is great! Reasonably priced, pleasant, easy to get to and the staff (Takiyah) are very helpful and cheerful. Thanks for helping me find a way to comfortably store my belongings! I thought I would just keep the storage space for a month or so while I absolutely needed it, but now I find that it is helping me keep organized and plan for the future, without giving up things that I need to keep. Public storage really helped me by providing lots of options and answering all my questions the moment I walked into the office. Keep up the good work!

I just recently rented from this public storage and had an awesome experience. Moving is frustrating but the people here made it so easy. I especially enjoyed meeting the young lady in the office Takiyah Jackson she was a great help! She was polite perfessional and funny! I would recommend this facility for your storage needs!! A+