Public Storage Self-Storage Units at 130 Hillcrest Blvd, Schaumburg, IL
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6
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 49/moSmall 5'x5'- Outside unit
- Drive-up access
$ 49/mo $66Best Price Label1 unit left! -
10'x15'Online only price$ 140/moLarge 10'x15'- Outside unit
- Drive-up access
$ 140/mo $187Best Price LabelHurry! -
10'x20'Online only price$ 192/moLarge 10'x20'- Outside unit
- Drive-up access
$ 192/mo $256Best Price Label1 unit left! -
10'x25'Online only price$ 263/moLarge 10'x25'- Outside unit
- Drive-up access
$ 263/mo $350Best Price Label -
10'x30'Online only price$ 278/moLarge 10'x30'- Outside unit
- Drive-up access
$ 278/mo $370Best Price Label -
10'x40'Online only price$ 360/moLarge 10'x40'- Outside unit
- Drive-up access
$ 360/mo $479Best Price Label1 unit left!
Nearby Self-Storage Locations
Self Storage Near
2400 Palmer Drive
Schaumburg
IL
60173
Self Storage Near
2401 Palmer Drive
Schaumburg
IL
60173
Self Storage Near
930 S Roselle Road
Schaumburg
IL
60193
Self Storage Near
1550 Old Church Road
Streamwood
IL
60107
Self-Storage Near Schaumburg
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Schaumburg Storage Units Off of I-90
This Schaumburg Public Storage offers a variety of cheap self storage units for customers in DuPage County and Cook County.
Near the intersection of Hillcrest Boulevard and Roselle Road, just south of Interstate 90, it's a quick storage stop for customers in the South Barrington and Hoffman Estates communities, as well.
Heading out to Highland Woods for a few rounds of golf? Swing by this location right across the freeway to pick up golf clubs from a cozy 5x10 storage unit year-round. It sure beats having them clutter up the garage.
Moving from a home to an apartment off of Higgins Road? Let a 10x20 storage unit at this location hold onto any furniture or appliances that may not quite fit in the new place.
Not only does this property offer customers the choice of indoor storage units or outdoor storage units, but there are also options for car storage, truck storage, boat storage and RV storage, including some enclosed storage units that can fit certain vehicles.
A property manager lives on site and inside the rental office, which is open 7 days a week, customers can purchase moving supplies, including packing tape, furniture bags and assorted moving boxes.
It doesn't matter if it's a big move or big business, or just somewhere to store all of that outdoor gear, this Public Storage is committed to offering Schaumburg customers affordable storage units and high quality customer service year-round.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 351)
Working with Frank is a pleasure every time I'm here.
Jaamine was great!!
Jasmin was great and super nice Friendly 🥰
Great experience renting my new unit. Jasmine was wonderful and made things easy. She helped us pick out the best unit for us and made things easy!
Buen lugar para guardar mis cosas, public storage está bien
Been meaning to write a review for awhile. My unit flooded. The furniture my dad built for me was destroyed, it was worth at least $10k, and some furniture my husband had stored was also destroyed. In total we got $1k for all of our stuff. I am still heartbroken by what happened. One of the employees told me that the company knew that area of storage units had a flooding issue, and also gave me a heads up that their insurance is laughable in these situations. The employees are nice but this company is awful. Buyer beware.
Jasmine was very helpful with setting up my confirmation call
Jasmine was freaking awesome!!! Best employee ever!!
Jasmine was great!!
Amanda was breath of fresh air! Very friendly and informative! Thank you for the great customer service.
Amanda was Very Helpful with my access and App Reset!!! GREAT JOB !!! Thank you Thank you !!!!
Walk into the Public Storage facility at 130 Hillcrest Blvd., in Schaumburg, Illinois, and if you are lucky enough to meet Jasmine, then you are guaranteed a top-notch humanistic level of service. She is kind, open-minded, and ready to assist you with your storage needs. Jasmine is definitely a great value to her employer. Keep being yourself, Jasmine, and thank you for the experience.
Jasmine was very helpful in finding me a storage unit.
Jasmine was absolutely wonderful. She got me a great unit here for my car.
Jasmine was great
Jasmin is the best.
Jasmine was very helpful in finding me a storage unit!!
Jasmine was super helpful and made the process super easy. 5/5 stars
Jasmine was great!!
Excellent and also heped with changihg the storage to a good one and also guided perfectly
My experience (becarfull whit this organization), they are very tricky, for no reason, they charge you more money, whit the time, from 265 to 360 whit out previous notifications, they don't care if you are good costumer or you have they socks service for long time 😡😤🤬😠
Jasmine was a great help in getting me my unit!!
Very happy with the process. Jasmine was very helpful.
If you need to rent long term, absolutely do NOT rent here! I’ve had many storage in my life time but never experienced rate increases like this! Every year even during COVID when the world stopped! Thank goodness I’ll be out soon!!!
Jasmine was awesome! So helpful and nice
My rental is paid through December ‘22. Initially when I rented the unit (middle of October) Jasmine led me to believe I would get a partial month credit if I cancelled the rental before month end. Today I went in to cancel the rental and she informs me that was not the case. I took the keys back and will turn them in at the end of the month, they are NOT going to double dip. I believe it was deceptive and will be sure to talk about this horrible experience
Jasmine has been the nicest person I have worked with in a very long time. She helped me on multiple phone calls and even more so in person, made sure the space was exactly what I needed and helped me with getting everything sorted and set up. Couldn't ask for a better experience, will store all my extra stuff here! So close to the highway too!
Signing up was very easy and hassle free. Jasmine was very helpful
My wife and I vacated our unit today but Jasmine was always a great help and had a positive attitude!! Will definitely be back in the future if we need storage again!
Jasmine was great!!
Jasmine was really helpful over the phone and showed me the unit in person.
Jasmine was amazing ,she helped me get the best unit and got in and out in 5 minutes .
Jasmine offered great customer service, really helpful in moving times!
Lifesaver!!! Awesome service, Jasmine was wonderful helping us find the perfect storage for us :D Thank you so much!
Jasmine was very helpful!
Jasmine was great!!
Climate control is the best friendly ladies in the office
My first rating was by mistake
Jasmine was great!
Jasmine was very helpful and nice!
I worked with Paige today to finalize my unit for storage. Very informative and very nice to work with.
Jasmine was awesome
Jasmine was pretty nice, she helped me out a lot today and I rented a storage unit at this location thanks to her
Ok
Not renting here but Jasmine helped me find a storage at another location!!
Jasmine gave me a great deal on storage today , I appreciate the amazing energy.
Jasmine was great in helping us with a storage unit! Highly recommend!
It was actually really nice there. And Jasmine in the front office helped me so much! So happy I found a good place for storage.
Jasmine was wonderful in helping me rent my storage unit!!
Jasmine is the best. Took great care of us. Would highly recommend them!
Piper was VERY helpful and explained everything very well. Would recommend
Everything was fast, and explain
Janine was great! She was super helpful and nice.
Jasmine was extremely helpful and went out of her way to make sure everything went smoothly for me! Highly recommend this location!
Jasmine was really helpful. She explained everything that I wanted to know the right way thank you jasmine. We need more people like you. 👍
Jasmine was amazing! Super helpful and professional. She even interrupted her lunch and decided to assist us. Again, exceptional service!
great service from jasmine!
Piper was very friendly and professional. Helped me out getting my storage and answered all of my questions. Highly recommend this place! Thanks piper!
Jasmine was able to get me set up and checking in easier than the online reservation system
Credit where credit is due Jasmine at Hillcrest is a credit to your organization Jasmine was knowledgeable professional and patient with us during our hectic and stressful move It was a pleasure working with her
Jamasine was super helpful with finding the correct size unit. Great choice to rent here.
Jasmine is very helpful and kind and sweet. Know her work and pretty friendly. It’s my first time renting storage here. I have a great experience ✨ thank you! jasmine
Jasmine was very helpful!!
Jasmine was SO helpful and more importantly patient with me….. I ran late 2 days in a row so she gave me instructions that were easy to follow. She gave me great suggestions and answered my many calls… she’s great!
Jasmine was an amazing help. She helped me with my hold reservation. She is very knowledgeable and quick to find me the perfect spot to store my belongings. Highly recommend!
Jasmine was excellent to work with and very helpful. What a great way to start a business relationship
Un lugar muy espacioso
Jasmine was amazing walk me through the whole storage experience
Jasmine was very helpful. She is very friendly and we had a great conversation.
So far so good.
Jasmine is awesome. Very professional. I had a last minute need for a storage unit and she was very helpful appreciate her awesome work and immediate attention. We need more Jasmines. Keep up the good work.
Jasmine provided a wonderful experience. Highly recommend
Jasmine was very helpful in getting me the right Storage for me. If you need anything don’t hesitate to ask her.
Very Convenient location in Schaumburg! The side access road however is very narrow and there is only 1-way access since the fence blocks off access, so you have to reverse and back out if your unit is in either of the front buildings (1 or 2). If there is another vehicle at their unit along the outer side of these buildings, be prepared to wait or negotiate with the other folks as you will have to wait if they have any large sized truck. Management was super helpful however and helped us transfer into another unit in one of the rear buildings that had easier access.
Quick, helpful, straightforward service. Thank you Jasmine for your courtesy and help, five out of five
Was there about 3 or 4 months I was paying $41 then they checked it up to 54 don't store your stuff here
Great service, Jasmine was helpfull would rent here again and recomend it to anyone!
Jasmine was very nice and helpful with setting up my storage spot.
Jasmine so kind
Jasmine was great! Have the perfect storage spot.
Jasmine was so helpful, we decided to rent from her without checking with other facilities. Very professional
Jasmine was very helpful!
Jasmine from Public Storage was very helpful, she made the process a breeze. Very knowledgeable and friendly.
I work for a moving company and do a lot of work at this location. Jasmine always provides the best customer service. Great facility!
Jasmine made this whole process 5 stars for me. She had great recommendations, explained everything clearly and was overall so helpful.
Jasmine was so helpful. She spent time with me to make sure that I was getting the best price and the best sized unit. Great customer service!!
Great secure storage facility. Jasmine is professional, personable and always helpful. She is always willing to go the extra mile. Thankful for her assistance always.
I cannot begin to tell you how happy I am to find this place. The young lady by the name of Jasmine, is just the most helpful and sweetest gal, I have come across in a long time. She took her time with me and never rushed. She basically held my hand throughout the whole rental process. She is an absolute Angel. I give this place a five star because of her. My unit is a good size at a good price. Clean and secure.
Alberto is the man
I got to go there next week
Needed some temporary storage space and Public Storage in Schaumburg had the best rates available. Public Storage could use some tech upgrades (hence the 4 stars). I couldn’t complete the rental online because I opted out of their insurance. Reserving the space online and locking in the rate was simple enough. Customer Service by Jasmine was 5 stars. She explained everything well and was helpful in answering all of my questions. I can only hope the remainder of our rental remains as smooth as move-in day was!
Oh Jasmine was very informative and helpful! I would highly recomend this public storage facility!
Jasmine was helpful and friendly. She explained everything clearly, answered all questions, offered options and no hard sell. She is one of the reasons we went forward with the unit and didn't wait.
Jasmine was very helpful! Thanks Public Storage!
Jasmine was a great help in getting me storage unit set up
Needed to rent some storage space today and I am so glad I went to Public Storage in Schaumburg on Hilcrest Rd. Lorie the manager was so helpful, she made sure I had the right size unit to fit everything I had to store. I will highly recommend to anyone that needs to store something to see Lorie at Public storage.
Jasmine was fantastic and very helpful today! Overall enjoyable experience!
Had a bad experience with the staff at this location. They should remember how lucky they are to have a job. The female staff member there should make the 2 minutes interaction with the customer a positive one instead of getting an attitude about providing a receipt and NOT having the decency to provide her name to contact corporate. She MUST know how bad of a job she is doing and that's why she's afraid to wear her name tag. This job IS NOT difficult, if you can't provide a good customer service for 2 minutes then maybe you should look for another job. This is not the way a customer should be treated.
Jasmine was really helpful and nice
Jasmine was extremely helpful and knowledgeable. Very good at her job
Great experience. Very helpful staff to help you determine the right size unit to rent
Great job by Jasmine, very helpful.
Jasmine so very helpful in getting us situated in our new unit. Very professional and friendly! Thank you!
Jasmine was very helpful!!!
Whatever you do, introduce yourself to the manager Ron. He knows what's going on. Be up front with him and he'll be up front with you. A master negotiator and manager. Ron is alright!
Great service!
Dan is point on. Showed me the right unit I needed.
Amazing services!!! So easy and quick!!! Kelly was awesome!
Great experience
I’ve had a great experience over the years at this location. I’m VERY happy to see Kelly back in the office. She’s so friendly and even though we’re wearing masks you can still tell she’s smiling :)
Price was reasonable. $60/month (incl. insurance for a 4.5'x10' unit. But then they raised the rent by $20/month only to then, 2 weeks later, send me a notice that they were lowering my monthly rent by $5/month. 🙄 so really they raised the rent by $15/month but wanted it to seem like it was being lowered. Also Ive never had a storage unit before so maybe its just the way it is with outdoor storage facilities. . . but my unit was covered in spiders and spider webs! I used an entire bottle of bug barrier on my unit and when I returned a week later, there were still live spiders running across the floor of my storage unit.
Went to 2 different locations before going to this one after reserving a storage unit. I called ahead of time and I was told a unit was available but when I got to the other locations there was no unit available, or no unit available for the price I was promised. When I arrived to the Public Storage facility here in Schaumburg, Jasmine was able to take care of all of my needs and in a timely manner. She was very friendly and made sure I was taken care of after a rough morning trying to move all of my personal belongings. If you need to get a public storage unit, make sure you stop by the location in Schaumburg and ask to speak to Jasmine. She’ll take care of you like she did for me.
The woman working the front desk was super sweet and helpful. Explained everything clearly. Our unit was clean and ready to go when we arrived. Overall a great experience.
Huge location with great prices. Kind staff. Conveniently located near I-90. Safe quiet community. Best price option in Schaumburg
Jasmine was super helpful when switching my unit. I booked online and booked an inside unit. I wanted to switch to an outside unit and she was very helpful in changing my units. Great customer service.
Very helpful
Came in to rent and Jasmine was so awsome. Super friendly and has great customer service skills!
Third time renting here. Always a great experince. Jasmine was very helpful.
Jasmine was great and helped us out a ton! Highly recommend this place for storage
Great service and rates.
Jasmine was very helpful and friendly.
Got a storage today, thanks to Jasmine who had excellent customer service skills. Definetly will tell others this is a great storage facility with great staff!
Jasmine helped me set up a unit the same day I requested to move in! She was SO helpful and patiently showed me a few units before deciding on the one that was right for me. Thanks!
Jasmine has been absolutely wonderful in helping me! This is my first storage rental and she’s made the process very easy for me. I knew immediately that I wanted to go with this space.
Great customer service
Great customer service!! Nice facility :)
Super nice and fast
Really great service! Nicole was pretty good at taking me through the process of renting a storage spot, answered all of my questions. Thanks
Came in to pay for a friend and was inquiring about storage for myself. Jasmine was very helpful and answered any questions I had!
Jasmine is very kind person she is awesome.
I stopped in for prices and the employees were so helpful and professional!
Tashima is the real deal! She helped me and my wife out the best way she could and was very understanding and patient I will definitely do business with this company again due to the BEST customer service given by this young lady.
Great staff, very helpful in getting me a quote. Would defiantly refer someone here.
Taishima was super helpful! She has great customer service and she does a great job. I got the perfect space for all my things.
Dan is the man. Helped me get set up in a quick and professional manner. Great location right off I90. Good hours. Cant go wrong.
Dan was very helpful in making my purchase. Very knowledgable. The space I reserved is perfect for our needs. Cant wait to start filling it up!
Clean accessable place and good customer service. Just closed out and Dan was super helpful. Even let us relax in the car while he went to do a final check on our unit.
Dan was a great help!
Excellent customer service, place is clean and well maintained. Manager was very knowledgable of the signing process and the property. Would recommend.
Dan was extremely helpful and friendly!!! So professional!
Dan provided exceptional service and explained everything thoroughly! Very friendly and highly recommend public storage!
Dan was very quick and helpful. We found renting here very easy and convenient. Our rate increased at least twice but that’s a corporate issue, honestly customer service was always wonderful.
Dan helped us out and made the move out process super quick. We were appreciate his help.
I came into the store today to buy boxes and the woman working was extremely helpful! There wasn't anymore of the large boxes in the store, but she made it a priority to go and get those for me! Exceptional customer service!!! Thank you Mrs. Kari.
Excellent Customer Service by Dan.
Great service by Dan,very polite young fellow, prices are reasonable and safe place....
They raised my rate
The service was excellent, Calista the person who helped us was super helpful, nice and knew exactly what we wanted/needed. Clean storage unit & affordable prices. Can't beat it.
Great customer service and a lot of help!
From Gregg R. - excellent facility fantastic service. Ask for Dan nothing but 5 star treatment. Thanks Dan for the outstanding service!!!!
Brynn was very, very helpful in my check service, Explain everything in details, I am totally satisfied
Leanne is the BEST!!! SHE is so patient and helpful... I will certainly recommend this place.
Although I have not made my decision yet for a rental, Leanne the sale associate was extremely knowledgeable and very polite with my needs and concerns. The property was extremely clean and neat. Was very impressed!!
Leanne was very helpful , accommodating and refreshing in that she explained clearly and concisely how the operation works for me, the client. I came in already in a state but she quickly calmed me with her smart and easy going personality. I would recommend Public.
Location is ideal for me.
Mike, was very helpful. Fast and knowledgeable
Mike was extremely helpful. Wonderful place and great service.
Mike is an awesome manager. Office also has moving Supplies . Great location, real clean
Awesome service
Excellent service, followed up with reservation within minutes. Mike was very informative and friendly! Good service = happy customers!!
Great service from Mike, well detailed information, and prompt service to get the rental space.
We were really happy with the great service Mike provided for us. Great facility easy access and clean place.
Great location and staff especially Mike the manager. Very friendly and knowledgeable about the property.
Sarah was awesome and very helpful she was amazing
Ron was nice and got exactly what I needed!
Mike did an incredible job helping me all Day by moving my appt to accommodate me. I had rented a small unit that was not big enough so he helped me find the right size, great employee!!!
Mike is good, check in process was quick and simple.
Ron was very helpful and found a unit that fit my needs perfectly!
Excellent location. Friendly staff, clean facility. Sarah was extremely helpful and very friendly!
Kelly was very helpful and friendly. She was above and beyond to help us pick the best option for us. A great change from other store companies that we have use in the past. Plus she was awesome with my kids. She truly understand how hard it can be to get things done when having little ones with you.
The property is well maintain the manager mike is very polite and helpful
It’s was a very smooth transaction. I was very well informed as well. The storage units are clean and well cared for. J will recommend to others as well! Thank you!
I needed a storage to put mine and my kids stuff and one of the managers there named Michael was very nice and helpful I would definitely use this storage again...
Mike was very helpful
We busted out of our storage and Khalilah is getting us all set up she is wonderful. A keeper
Michael did an amazing job.
Michael was very professional and a pleasure to work with. He took the time to provide me with several options so I could determine what best met my needs. Facility is clean and convenient.
Very friendly help from staff. Micheal made sure I got the spot I wanted. Great service.
My company rents units here and the property manager mike does a fantastic job here, always see him out on the property cleaning to make sure everything is up standards and has great costumer service. Keep up the great work Mike!!!
I came after a long day searching for the prefect unit, and me and my buddy arrived to this location and it was great. The storage manager is name is Michael was so nice and helpful made my day much more easier, thank you Michael. So if you looking for a storage you find the right place
Mike was very helpful and made the process easy and quick. Highly recommend this place
Mike (property manager) helped me save some money and expedited my reservation process. Thanks!
Manager is very nice. Place is very secure
I just signed up today so can only comment on that process. Worked with Taishima. She made the process very easy and explained everything thoroughly. Was very pleased!
Mike and the other associate ( sorry i forgot your name 😢) are very helpful and they gave us a delightful experience. keep it up guys!!!
Professional site with proper staff to deal with anything you need them to. Great site for Public Storage. Thanks Darren for your help.
I went over to rent a unit, the staff member Darren was very helpful. Although the unit wasn't adequate, I definitely will keep this location In mind as well as recommend.
Thank you for helping me Darren I hope that you continue to meet your goals and exceed everyones expectations. We are pleased we had joined Public Storage and we look forward to a positive relationship. Again Darren you are the bomb thank you so much for your help!
Do you allow a POD to be dropped on the grounds somewhere to load/move out?
Stopped in yesterday to rent a space for my son. Michael was so nice and extremely helpful. He made sure I had the right size unit, that I understood the locks and the keypad. He took his time and was very polite. Michael made my visit to Public Storage a great one! Happy he was there to help,
Michael provided great service at a really good value!
Mike was really wonderful giving me the best personal customer service. Best storage facility in the Chicagoland area.
Leaky units lost alot ot my things
Great experience with Mike. Walked in, correctly gauged how big of a unit I needed, showed me 2, and I had my boxes all in within an hour. Changed out the light bulb and string for me before I was even gone.
Outstanding service and guidance given by Mike. thanks!
Mike did a great advice for me
Clean Facility. Quality of garage is nice. Friendly staff. Overall pleased.
Mike was extremely helpful and professional during my visit to secure a storage unit. He did an excellent job of explaining all of the services provided and also how to protect my belongings in the unit. Highly recommend this location as Mike provided great service and was both efficient and thorough.
Mike was very helpful getting us into the new locker!
Kelly completely made my day. I came there for the $1 promotion after being sold/reserved the unit by customer service. I showed up about fifteen min to close. Kelly began by saying there were not any available units in my size and unsure how customer service even was able to reserve one. I started getting very frustrated as I had driven quite some time to get there on the advice of customer service. I expressed this to Kelly and she went above and beyond an found a unit that had been vacated that day which was part of the promo saving me over a hundred dollars and turning my day around. THANK YOU!
Mike was very personable and informative. He answered all of our questions and allowed us to choose our unit between two available. Would highly recommend this Public Storage, as well as, Mike.
Michael was very helpful.
More businesses need employees like mike who’s on this property!!! A perfect example of customer service and professionalism ! Wish he would stay but I suspect he’ll be in the corporate office soon !!!
Have a very positive experience with the staff and service, the property manager Kelly was very nice and explained everything we had asked bout as well as she had taken her time to show us the spaces! Thank You
I have to say my experience at the actual location was very pleasant and satisfying. Mike, one of the attendants is extremely kind, informative, and makes the process quite easy. I had verbally complimented him on his knowledge and service, and to my surprise he informed me he was new! He made me feel comfortable and followed through with lock checks on all the units just as he promised, as he had to call me because I forgot to lock mine! With all of my belongings in that unit, he put a company lock on my unit to assure nothing would be at risk. He is an extreme pleasure to work with. Kelly, the manager, in my brief interaction with her she was very very nice and also helpful. The reason for my 4 out of 5 stars is the customer service number for after hours once the location office is closed. I had just moved across the country and had to return the moving truck the following morning. I was there after hours, when my unit door got jammed which caused it not to open. I asked for some kind of walk thru or if they have a 24 hr maintenance that could help as it was vital that I finish that evening. The customer service number was rude, argumentative, told me "you're just going to have to wait" and was not helpful whatsoever. I had to pay an extra day for the truck, call off work, and delayed my move in day. It was quite a hassle. Other than that, this location is great.
Mike is one of the most courteous and professional customer service representatives I have had the pleasure working with. Mike was helpful and informed me of all pertinent information. Mike is genuinely a good person and I look forward to his assistance at this property.
The following review is based on the VERY unprofessional and unapologetic attitude of the manager (Kelly) of this public storage. I had been visiting this location the last week of each month because of its convenience but most of the time actually I'd say 60% of my visits I would be disappointed to find out that people here in charge of the front desk would not physically be there to take my payment in fact there was always a sign indicating that someone would be back in twenty or so minutes. I always came here to make a cash payment because my storage is in Brighton, Massachusetts so it's easy for me to come here and pay cash. To make a long story short I visited Kelly March 1 and explained to her that I forgot February was a shortened month. I had no clue what was going to happen or whether I would be PENALIZED by the Brighton location so I asked Kelly to check her computer and she assured me she did not see any NOTES from her end that I owed additional fees. She said I am lucky that I am in Illinois because they will not penalize customers here for being late. I left thinking that my payment of $214.00 in cash was satisfactory. I do not encourage ANYONE to go with Public Storage because after going a full EIGHT DAYS without a call or email from the Brighton facility I was stunned to find out I had been charge a $71.00 late fee and a $79.00 Lien fee from the Brighton public storage. I called Kelly here and left her a very clear message to please call Brighton and explain to them that she did not find additional notes on my file stating I owed a late fee. She called me once and I missed her call so I returned her call and left two polite messages. I spoke to the district manager in Brighton and he had no sympathy for me and accused me of LYING so today when I went to pay $100 towards my new charges Kelly called up the Brighton location without leaving any details and when Debbie from Brighton called her back Kelly never once mentioned to Debbie that she personally advised me not to worry about late fees. Kelly had an opportunity to speak up but she did not instead she answered Debbie's return call with a cheerful Hello and then listened to Debbie and said thank you and hung up. I asked Kelly why she did not attempt to intervene on my behalf by at least explaining to Debbie that I had no clue I owed additional fees. Now my belongings will be held in an auction on March 26, 2018 if I do not come up with additional fees. I asked Kelly why she could not be more helpful and she said it was out of her hands. I told her I would be informing the public about her treatment of me and how PUBLIC STORAGE as a business treats its customers unfairly. She became very angry and emotionally immature then threatened me with 911 and said if I did not leave immediately she would call the police on me. I was not violent to her but I did use the *C* word because she truly deserved it after her little conniption fit she threw today. I will certainly not be returning to this location since repeatedly their computer freezes up on them during most transactions and due to the emotional immaturity and lack of responsiveness I received from Kelly. I do not respect Public Storage and I have even less respect now for this location and the Brighton location. I will of course be reviewing the Brighton facility tomorrow night as I have had more than enough (drama) and histrionics today from Kelly. Public storage in general will charge you through the nose for lateness and they have very little forgiveness for your hardships so be careful not to be late ...that's how they earn money off of you!
Kelly was very helpful and nice!
I received great service at this location. Kelly was fantastic! She was very helpful. I would highly recommend this location.
I’ve stored here for business for many years. Kelly has always been friendly and helpful!
Great place
Friendly staff happy with the service I received from Kelly and Alberto
Getting a new storage space is simple and painless
Customers service is world class!!!! Pleasantly surprised! I highly recommend it.
Kelly not only saved me money with her suggestions on what way to go on the size of the storage area, but she made an otherwise difficult situation easy, fast, and very pleasant. I’ve been to several different storage places in the past but this will be the last.
Great location with easy access. Kelly over there is great. If you need anything go to her she'll make the process a breeze.
Just got my storage unit from Kelly she made it real quick and easy to get the storage u it I needed. Thanks a lot Kelly for awsome service!!!
It's so hard to find great customer service these days and Kelly has always shown us that there are still caring people in business! She has always taken the time to listen to us and explain in great detail what we need to know. She is never without a smile on her face and is just an all around sweet person. She recently went out of her way to help fix a problem that we had and within 20 minutes was calling us to let us know she had it all taken care of! She truly is one of a kind!
Its great
Huge place. Units seem pretty clean.
Clean place but a little pricey too
If I could rate this place a -10000 I would! Save your money time and energy. This place only wants money. Priscilla provided the most horrible customer service she has a nasty attitude and continues to call me once every week even though I pay my bill in advance. And talks over and down to people. Please do not go here! I'm warning you now.
Beware of Insurance. We were lied to by the front desk girl saying we had to take their insurance. We already have Home owners insurance which covers this. She never asked us if we did - it wasn't until we came home and read the fine print to see we didnt need the charge. I called PS customer service and they said I could cancel it and they would refund my money but they prorated it and sent me a check for 73 cents
Awesome customer service Kelly! Thank you so much the unit was meticulously clean and at a location that I really liked you are outstanding thank you Kelly I would refer this place to anybody
Kelly was very helpful. She made sure we received the best deal paying much less than what we expected. Thanks Kelly!
Loved the manager Kelly! Plus her first name is my last name!!
Kelly was a great help! Place was clean.
I love Kelly! She is always a pleasure and so helpful. She's been with the company for a long time and you can tell she likes what she's doing! I always walk out of the office with a smile on my face and it's because if her.
Just moved to the neighborhood and this place was right near the highway. Seems very updated and well kept. Cons: made an appt for sat at 4pm. The email said all I had to pay was $25.($1 first month and $24 one time fee). Because of the unique locks this facility has, you are forced to buy there's. Which is an extra $22. And you cannot use this lock anywhere else except a handful of public storage. I walked out of there having to pay $69, $44 over what I was told I was paying. This was not this locations fault, but public storage company issue. Other than that I am very pleased. And the staff was very nice and made for a quick signup. I would recommend this place to others
Kelly assisted me with the pop up registration. Quick and informative. Highly recommend this location.
Easy and convenient. Kelly was polite and helpful
Excellent location with amazing customer service. Kelly was extremely helpful. Will definitely recommend!
I've been a customer off and on for many years. Kelly has always been great to do business with. She is very friendly and always kind to my wife as well as myself. We are currently downsizing and Kelly came to check our unit to help us decide if we can fit into a smaller space. She was able to tell us different ways to put everything so we could see how our items would fit into the smaller space. She went above and beyond. She really knows what great customer service is about!
My friend have storage here but sees Khalilah to make payments great service
As storage places go, this is fine. The staff is helpful, but they really push to sell insurance that you probably don't need if you have an existing policy. You also have to buy their locks, which is annoying.
Leslie was VERY helpful getting me into a great unit to store my "vette" for the winter...Thanks!
I loved the attention detailed information and exceptional customer service received by the great front desk *KELLY* Im very impressed about the service compare to others places I have visited. Definitely she is a great example of what really customer service should be like....Thank you Kelly😍
I been using this public storage for years never had issues. My favorite staff is the property manager Kelly she assist me with all my request and very friendly with my family! I highly recommend this location it's safe storage and convenient!
Kelly is very friendly, a great help and super kind!
Great and friendly service. Facility and unit are clean and well-maintained.
Kelly did a great job recommending the right space for us.
Always have a great experience at this location! Kelly and the other ladies in the office are very helpful and friendly. I always know they'll be there with a smile to answer any questions I have. Great group of people to do business with.
Alissa and Kelly worked with me to relocate my storage locker. By going to a smaller locker, I was able to cut my rent in half, and go to a space with better lighting and location. Alissa made sure that the new space was clean and she also sprayed for bugs, which was a nice touch. Alissa also reviewed the new lease and explained it, which was also very helpful. Overall, the transfer of a substantial number of storage boxes to a new space was very positive and pleasant. Fast forward to today. I had not been to my storage locker in quite some time, however, I found it to be clean and untouched since I moved into it a couple of years ago. One problem though -- tab stops on the back side of the locker door caught on some boxes stored in the locker and prevented the door from opening. Kelly understood this problem and after some manipulating of the door and boxes, was able to open and close the door freely. Kudos for that, and for keeping an eye on the locker. I'll try to get up there more often from now on.
For my small business during peak seasons we need to rent an additional storage unit. I've had the pleasure of working with Kelly on numerous occasions over the past several years. On Friday, I went in to rent an additional unit and Kelly assisted me once again. Her friendly demeanor and uber efficiency is always greatly appreciated. I can't tell you how nice it is to have employee continuity these days. Kelly remembers me by name, asks about my family and is incredibly helpful. On this last visit I absentmindedly locked my keys in my car. Of course it was 105 degrees that day. I walked over to the office and Kelly was there to help. She phoned a family member who worked for the city to see if they opened cars for no charge and asked if they didn't if they knew anyone else who did. Luckily for me the Schaumburg provided this service She then called the police station for me, explained my situation and they were on their way. She then allowed me to call my store to let my staff know I didn't die in the oppressive heat. It's the little things that retain my business. Sure there are other storage unit places in the area and some are cheaper, but they don't have Kelly who keeps her property in great condition and goes the extra mile. She mentioned she recently went part time and was the first to ever do so in the company. Hats off to Public Storage for changing the rules and retaining a top notch employee that cares about customers and takes pride in her job.
Great service and detail to all my need. Thanks kelly
We store our stuff here. They have great customer service.
Great service! Love the staff especially the woman in the counter
Good facility and great people. Kelly was very helpful, her customer service exceeded my expectations.
We rented a storage unit from Kelly, she reviewed the deal we got online and suggested a different unit that was bigger and less money than our original reservation. She was extremely personable, took time to go over everything and all around was great. Went and saw the unit and it was great. Thank you Kelly for your attitude and professionalism.
Fast and courteous service by Kelly and Curtis. They literally save the day for me!
Khalilah is great. Very helpful. Great customer service.
Awesome service. Dareanna is great and very helpful. Can't beat the price.
Nancy was very helpful! I love the location and the price was great! I already had a lock, which was great and the facility is very clean.
Kelly is great to work with
DJ was very helpful in showing us how to manage our first rental storage unit. Very professional.
Now I know why there's so many good reviews for Kelly. I had the pleasure of meeting her and she really is as great as everyone says! She was really helpful and friendly. She knows her stuff and you can tell she loves her job!
Kelly was very helpful and informative.
Thank you Kelly for your fantastic service here at your storage. I really appreciate all your hard work and knowledge.
Kelly and Nancy have been great to work with. Great customer service. Units clean.
Everything was great. It was my first time renting a storage locker. Kelly was great! She answered all my questions and was very kind about it as well!
Kelly is awesome!!
Kelly provided great service and was very friendly.
Kelly rocks! Top notch service, very helpful, and thensome.!!
Kelly is the best, would recommend her to all my friends who are looking for storage.
Kelly is very helpful!
Kelly is great every time I call or need something she is very helpful
Great location and nice clean units. Customer service was wonderful. Kelly was very knowledgeable and helpful.
Great, thanks Kelly
Great location and excellent service. Thanks Kelly!
Kelly was a total professional, in and out and answered all my questions.
Great and friendly customer service definetly recomend this location kelly is a great help took her time to explain everything to me
Friendly staff.
Kelly and Heather were awesome in service!!!!!
I would strongly recommend this storage...
David and Kelly were very friendly and helpful. I would definitely recommend this site for storage and calling them to make your reservation!
Definitely recommend this location. Kelly was very helpful. Great customer service.
I would definitely recommend this public storage. The store manager Kelly made my move real easy. She explained things to me so I would miss nothing or be blindsided with the little things later. The first time I made a booking, it was for the wrong dates - Kelly made it a point to follow up and got me a great deal for when I moved in. I was late on my check out date by thirty minutes (the office closes at 6, I was there at 6.30 because my international flight was delayed but I could move things out till 9) and was charged a late fee and for an additional week. Curtis Heinz (I believe he is the district manager) was extremely understanding and helped me resolve this issue in Kelly's absence along with Shana, the stand-in manager while Kelly was away. I would strongly recommend working with all of them, especially Kelly.
Very helpful and friendly. Great place to have in the neighborhood! Thanks Kelly!
Kelly continues to give us a great customer experience!
Shanna was very efficient! We arrived around 5:45pm and see had us all checked out before 6pm. First class!
It's the best square box with a rolling door I've ever used.
First time here. Great experience. Kelly was amazing!
Kelly is always so helpful. She truly does everything she can to help her customers.
My experience was great.. kelly and sam were so sweet and nice helping get my storage unit.. they really cared about helping me get the unit I needed
Kelly, the manager is helpful and very professional and makes sure the customer is satisfied.
Great location, great people. Thank you Samantha.
Samantha is great to help our stay
Samantha and Kelly exhibited excellent customer service. They were friendly and informative.
Alyssa went over all the options with us and made sure we understood all the terms of the lease. A very good experience!
Just signed up for a storage unit and Alyssa made it very easy. She's very pleasant to deal with.
I had to make a payment for my storage and Kelly was fantastic. She asked how the space was working for me and recommended some packing supplies, since I am in the process of moving. I would highly recommend this location especially the property manager Kelly.
I have to say thank you ! I have to say thank you to Kelly !!! She knows me by name and unit # and she is always so HAPPY AND NICE !!! and she has extra bobble rap there for me to play with ! She is a great assete to your company !!! I never have had any problems with anything ! Even last winter with all the snow, i never had any trouble getting to my unit cause of all the snow ! THANK YOU
Very helpful personnel and easy to move in and out! Location for me was excellent and met all my storage needs.
This is my first public storage rental. I loved the service that Kelly provided. I would definitely recommend this to my friends!
The space was bigger than I expected and I got a great price. Customer service there made my visit there very comfortable. I strongly recommend this facility to future movers.
Kelly and Alyssa were very helpful!
Kelly was very nice and helpful and they have great rates at this public storage and there units are clean...
Great Kelly is the best!
Fast, friendly and to the point. Got in on a great Memorial Day special. Thanks for your help Lindsay!
Rented a storage unit at public storage in Schaumburg and not only did I get a great price but also received outstanding customer service from Kelly... Would definitely call Kelly again and highly recomend this location to anyone who values great customer service and a great value.
Great experience. Kelly was very helpful
Very helpful staff.
SHE WAS WONDERFUL AND HELPFUL AND SHE REMEMBERED ME FROM 2 YEARS AGO. ....GREAT GREAT CUSTOMER SERVICE .
Kelly was great! She made this process easy and the facility is very clean and accessible! She made all the difference in why I selected this facility.
Lindsay was really helpful. Great service.
Kelly helped us out with our unit rental while having computer issues and a busy day and patently got us situated again even when we had to switch our units a week later.
Kelly and her staff are great to work with. They've always been able to help me and have given great customer service over the years.
Good experience
Kelly is great!!
Kelly is the best everytime I need something she always helps would recommend great place
Kelly, the manager is always very helpfull, knowledgeable and friendly. I've been at this location a couple years to store a few of my vehicles and she even stayed open late to make sure I got signed up for the unit I wanted so I was able to get my cars in that evening. This location is always clean and I highly recommend it.
Kelly was great, providing me with all the information I needed. She was very knowledgeable and friendly. Thanks!
This is my first time ever using public storage and i must say, i am very pleased with how friendly and knowledgeable Kelly was about the units. She presented me with updates on all the units. Moving in was easy, even when i forgot my code at home, she helped me get in. I will most definitely recommend this site to anyone who needs storage. And hey, ask for Kelly, she's a great manager.
I have been a customer for over ten years continuously and was a customer for several years somewhat earlier as well. The Hillcrest Public Storage has served my needs and recently accommodated my request for convenient billing options. Kelly and the rest of the staff have been helpful and I appreciate their efforts.
I had a unit there for a number of years, Kelly was always a great help, very friendly, and over all a great person to deal with.
Had my storage unit for a few years. This place is great , convenient and Kelly and her staff are awesome. Will recommend this location to anyone.
I was very pleased with Renee's helpful service, she made my rental experience a very easy and delightful one.
Very helpful, very friendly and CLEAN. Alisha and Kelly made it possible for me to have the exact size on the same day that I called. Reserved one online and received a callback in less than 5 minutes! Would definitely recommend, very close to the Interstate and easy to get to.
This facility has been fantastic. I own a new business and they make it easy. It's clean and very well managed. Kelly in the office is friendly and very helpful. I'm a happy customer.
Very good experience. Kelly was very helpful.
Kelly the manager was very helpful with all of our needs when we moved out of our unit. We have been loyal customers for dozens of years who recently built a small addition for storage or we would still be using this location. Thank You Kelly!!
I have been a customer at the Hillcrest Blvd location for 10+ years and would highly recommend this location for those seeking a storage facility. The staff at this location is amazing and extremely helpful no matter the request. On occasion, I'll stop in the office for something and each experience has elicited outstanding customer service. I had the recent opportunity to stop in and worked with Renee to resolve a billing issue and she was absolutely fantastic to work with and resolved my issue completely. The facility is very well maintained and coupled with the highly competent and customer service oriented staff, should put this location at the top of your list.
Good customer service is getting harder to find these days. If you are in need of a storage rental space I recommend you try the Public Storage on 130 Hillcrest Blvd. in Schaumburg Il. I had a great experience with Kelly and Alisha who provided excellent professional service.