Public Storage Self-Storage Units at 4121 Greenbriar St, Houston, TX
4121 Greenbriar St Houston, TX 77098
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 62/moSmall 5'x5'
$ 62/mo $ 62Best Price Label1 unit left!
5'x5'Online only price$ 77/moSmall 5'x5'
$ 77/mo $ 77Best Price LabelHurry!
- Inside unit
- 1st Floor
5'x10'Online only price$ 114/moSmall 5'x10'
$ 114/mo $ 114Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 119/moSmall 5'x10'
$ 119/mo $ 119Best Price Label1 unit left!
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 169/moMedium 7.5'x10'
$ 169/mo $ 169Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 192/moMedium 10'x10'
$ 192/mo $ 192Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x10'Online only price$ 197/moMedium 10'x10'
$ 197/mo $ 197Best Price Label1 unit left!
10'x10'Online only price$ 198/moMedium 10'x10'
$ 198/mo $ 198Best Price LabelHurry!
- Climate Controlled
10'x15'Online only price$ 220/moLarge 10'x15'
$ 220/mo $ 220Best Price Label1 unit left!
- Climate Controlled
10'x12.5'Online only price$ 234/moMedium 10'x12.5'
$ 234/mo $ 234Best Price Label1 unit left!
- Climate Controlled
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
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Self-Storage Near Houston
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University Place Self Storage Near Southwest Freeway
This Houston Public Storage is located in the University Place neighborhood on the east side of Greenbriar Street just south of I-69.
The location is also easily accessed from Highway 90A, the 610 Loop or Highway 288.
It features indoor storage units with access from an interior corridor, as well as outdoor storage units, which allow customers to pull a vehicle right up for easy loading and unloading. There are climate-controlled storage units and a manager lives on site at the property for additional customer service needs. Buy boxes and locks here or bring your own.
Less than one mile west of the Rice University campus, this is a perfect spot for students or staff to create some much needed space on campus with the help of a 5x5 or 5x10 unit to store boxes, books, supplies or small furniture items.
Just five miles outside of Downtown Houston, businesses throughout the area, especially around Museum Park or Medical Center neighborhoods can use a 10x10 to store extra office equipment, files and so much more.
Families near University Place, Greenway Plaza, Neartown or the Houston Zoo can use a 10x30 at this location as a convenient solution during a move or remodel.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 270)
Great customer service! Victoria is very responsive and available to assist with any questions or concerns.
They came through for me and I am grateful.
Great customer service from Edrick? He was super helpful and sweet and this was our first time using public storage so we were a little stressed out about the whole process but he really helped us out!
Shopping for space and these folks are way out of market on monthly price and a steep move in fee. Moving on to the next facility
Yolanda, the manager at the Greenbriar location is outstanding, she goes above and beyond, and is always very helpful.
Yolanda is the best at this location! She’s extremely helpful and incredibly kind!
Yolanda great customer service. She got my rate down to $104. Thank you
Amazing is the word to describe Yolanda. She is the best.
Expensive for nothing for a small storage.... No air condition, no elevator.....
I unexpectedly needed to make a last-minute change to a larger unit and the staff were incredibly accommodating. I called when I was about 15 minutes away with my moving truck and they had it all set up by the time that I arrived, so the crew could start unloading while I handled paperwork. Great service!
So yeah came in the public storage mad about moving and Yolanda help me get everything situated. She really helped me out today get everything together .
No one was in office when sign said open could not get movers carts ended up making me pay more to movers. No one is ever there. Worst customer service ever
GREAT EXPERIENCE WITH YOLANDA SHE HELP ME AND MY MOM OUT WITH STORAGE SHE IS AMAZING !!!
Susan customer service was phenomenal.
Yolanda Reed is truly the BEST..such a people's person.Sweet and polite..you can tell this young lady parents raised her with respect and manners.So nice to see a friendly face.
Yolanda is awesome!!!
Thank you Miss Yolanda for your wonderful storage experience. Your knowledge and understanding of moving into a unit and the tools that could enhance the transition is amazing. She won’t forget to tell you about the Orange Door Insurance either!! Making sure I’m secured up to a max of 5000. I appreciate your customer service, thank you again! Larry
I’m 60 years old. And they’re expecting me to carry my dead parent’s belongings up to the 2nd floor. I’ve had a unit here for 10 years and it’s never been like this. Run the other way. Anywhere but Public Storage, as I expect they’re all declining the same way. Edit: I did mange to get everything put away. But I also noticed that the A/C is still out. Three weeks ago I had been inside to arrange and prepare. I noticed the the A/C was off but assumed it was a one off. Apparently it’s a month long ordeal! I can’t have this. I had assumed I would keep my belongings here until my own retirement and resettlement. But it seems that it won’t be possible. I’m very upset.
This is a wonderful place to store your stuff. Very safe and secure. I reserved a unit that didn't work for me after I got it and Yolanda worked with me to get me in a different unit the same day. The customer service she showed was amazing. Highly recommend this place.
I had to move ASAP. I walked in right a closing and Ms. Yolanda help me with no problem. She even stayed until I finished. Thank you she is the best.
Manager gave fast and friendly service
The service given by Ms. Yolanda was one of a kind. Very professional and the office and property was clean.
Yolanda the property manager made sure I had everything i needed,
My started out so horrible of course moving unexpectedly is stressful but once I stepped foot on the property all my worried seemed to go away. The property manager was so helpful, made sure the movers that I was working with helped me to the fullest, made getting a storage unit so quick and simple. Will recommend ppl come to this location and company
Yolanda is one of a kind. Thank you
Yolanda was very helpful and great. I definitely recommend this location
Yolanda at Public Storage Greenbriar is one of the most professional, hardworking, and helpful individuals I’ve ever met. During a more than stressful move, she went above and beyond to help accommodate us on the fly. If I could give her more than 5 stars I would!
Ms Yolanda and Terrance are great you guys get the job done!
I work with a vendor, and have been to hundreds of sites in DFW and in Houston. The facility manager Yolanda provides the best customer service, out of any of the others by far. This young lady is knowledgeable and helpful in all aspects of her job. She has the cleanest restrooms and property incomparable to any of the rest.
Yolanda has great customer service….Glad I rented at this property.
Terrance was very helpful
Terrance was very helpful today, he made sure I found the right size, and help me with my boxes, he was good.
I want to give Yolanda 5 stars but not the actual public storage location. she has went above and beyond trying to get the a/c fixed. But upper management needs to do better with the maintenance at this property
What can I say Yolanda is Public storage. 5 star is not enough to rate her professionalism. The concern she has showed about the property issues I have had was stellar. Hopefully the owners listens to here and takes care of the air conditioning issue ASAP.
Recently visited with a friend and this facility couldn’t of had a better representative than Yolanda. Customer service and attention to detail and concern was top notch. She listened to our concerns an out the a/c. Houston is too hot for the air to not be in service. management needs to do better with the maintenance at this property. If I could give Yolanda 10 stars and the facility 1star I would. Thank u again Yolanda.
I came in to the property, and asked for pricing, and to see a unit, and Terrance service was very good, I got all the information I needed.
When I got the call about the break-in I was very upset, but after coming in speaking with Mrs. Yolanda I felt all my questions and concerns where answered. Great customer service and informative about the situation.
Great friendly place great management..
My experience at this Greenbriar Location was awesome. The Property Manager, Yolanda, gave me great assistance with finding where the location was. Then she gave me detailed information in regards to my unit rental, and even provided me a tour. The Customer Service was above and beyond, made my check-in process faster, and had a very clean location, with a great scent. Great Job, and Thank You Yolanda!
Yolanda save me I was in need of a storage after my house flooded and she helped so quickly. She’s a God send she was patient with me (I know I was a nightmare customer).
Yolanda toured around the property and made sure I had what I needed
Yolanda was excellent in her service. Very customer friendly. Thank you
Great experience. Quick and very polite. Thank you so . Such Yolanda!
I experienced an unexpected rent increase on my unit and when I called, Yolanda returned my call promptly and jumped through hoops on her end to remedy the problem. She was professional, courteous and timely in her dealings with me. It is refreshing to find someone that takes pride in their job.
Yolanda had a great attitude n personally. Keep up the good work...
can i get space to store a VAN
Yolanda helped me when I needed her most. Not only did she help me with my rate, but she provided excelled customer service and on the same day got my issues resolved
YOLANDA has exemplified strong characteristics of professional courtesy, customer relations and management skills. Yolanda helped me out as a client with 4 units tremendously.
I had a big issue with the space I had and I was transferred to larger space. However, there was some issues with that procedure, but the property manager Yolanda did an excellent job with helping me get everything corrected. You a rental space at this location, go find Yolanda.
Rented here in the past and i must say service was impeccable ms.yolanda . was awesome understanding to my needs not to mention fine as all get out if i ever need a storage again this is where I'm gonna go !!!!!!
Great customers service. I will definitely rent here again.
Spoke with Yolanda today she was very professional and customer focused thanks Yolanda for your assistance in regards to my payment
Great work being done by Erica. Helped me save some money on the monthly rent, and very friendly as well. Would recommend her services to anyone needing storage.
Not much to say, front desk is nice enough, but they changed the time I can access my things to 6am to 6PM. Was 6am to 9PM. That's a big deal to me particularly. [This is an addition to this post(they raised the price 13$)].
Customer service is awesome. But the facility is definitely outdated.
Have had a variety of units at Public Storage for just shy of 6 years . For the most part never had to engage property manager until my exit and want to emphasize that I very much appreciate all of Erica's efforts in managing the closing out of the lease . She was a pleasure to work with .
Our organization received great customer service from April.
April was really great when we stopped in to get a unit without an appointment. We were in and out in 30 minutes! Great attitude and super helpful!
Awesome service great customer service skills friendly host
Just moved to Houston this past month and I couldn't recommend this Public Storage location more. Erica is incredible in every way - she is kind and extremely helpful. Once I reserved the unit, the directions were clear and I had no problems getting access or moving in. Public Storage is the way to go!
Moved into this storage almost a year ago. Erica has been with me every step of the way. She was extremely efficient and helpful during my purchase and has maintained that professionalism throughout my visits. I recently came by to upgrade my unit for more space and she found me one at an awesome rate! The facility itself is maintained well and I love having access to the flat bed carts! Highly recommend this facility if you’re near the area and purchasing from Erica, you won’t regret it!!
Great customer service and helpful for finding what's best for me. Shout-out to Erica for some good advice!
Multiple units broken into June 9, 2020 Unfortunately several cameras do not work. It appears they cut through the back fence. Several units had substantial losses. It appears that the thieves were on the property for quite some time.
Terrific rental experience. Seamless, professional, and easy ... Erica was very professional!!!
Dy was very helpful and polite. Service was exceptional and handled in a timely manner.
Very great place
Decided to store my personal belongings at this location and man oh man, what an experience!!! Erica is so nice and Blair kept me laughing!! That's what customer service suppose to feel like!! Good job ladies!! I totally recommend people to go there!!
Awesome experience. Felt very comfortable with ERICA. THANKS ERICA!
Came in to get a unit and the manager Delana had great customer service. She made sure to help me every step off the way and the service was quick!! Big plus!!
Erica was very helpful and informative.
Erica was very thorough in explaining and understanding! It's in a great location and feels safe.
Ericka is an excellent and experienced person. Thank you Ericka
Erica is a beam of sunshine personified. She was super helpful and didn't mind me coming in 10 min to close. Thank you again 😎👉👉
Delana was awesome, she’s very friendly and willing to help!!
Went into the store today for boxes and a few other items, I got great customer service from Delana.. Will shop again soon.
Excellent and wonderful service! I was put in the unfortunate situation of having to change my lock because my keys were stolen. Erica was more than helpful to me through this entire process. Highly recommend!!
Érica and Monika were wonderful and efficient in their service today!!
Erica is amazing and she helped me so fast. It’s my first time to write a review and she deserves it. Thank you.
Easy to update information, great location, and friendly staff.
Excellent service. Had a size picked out and the Manager agreed to call me to let me know when it became available. Erica was very helpful and professional. Good environment and clean, well-gated.
I went on public storage on greenbriar and ERICA had the best customer service and was very helpful informational and provided me with the best customer service ever thank you so much
Great service, accommodating and helpful! Thank you Erica !
This place is a great value, the location is fantastically situated with easy access from the 59 freeway in a beautiful part off the city between Rice University and Montrose. From day 1 the staff has been absolutely stellar. TOP NOTCH! Erica is so knowledgeable about the process and keeps it short, sweet, and to the point without leaving out any of the details. I have storage units all over the country, ok well only 6... and by far, this place is my favorite. I actually really enjoy stopping by because they remember my name and follow up with sincere inquiries about prior conversations, always are smiling, and just plain and simple make my day! Thanks yall! I'm a customer for life.
Very great experience nice help
Erica is always a HUGE HELP!! Never disappoints Thanks
Erica rocks! Super helpful and great attitude
If you rent a unit at this location, Erica is the bomb!! She is so helpful, fast to respond and efficient! I’ve rented here for almost 3 years, haven’t had issues, but when I need something she is my go-to gal! Great location & great service! Thank you Erica!!!
Our unit flooded and the staff seemed entirely uninterested in fixing the problem. Didn't even receive word that it has flooded - we just happened to show up ourselves to discover it. They had "wet floor" signs up that I suppose was some kind of sick joke. No telling how many other people in this facility have flooded units that have no clue that it has happened. Erica was nice but seemed distracted. If you have tenants with flood damage, you'd think it would be your first priority to fix the units and make it right. Instead, I had to keep calling to check on on status, and she either wasn't around, or there was no update. At one point she even asked if I had heard anything. Seriously?!
So easy so, so efficient, done! store anything you guys !
Erica is awesome! Positive experience all around, genuinely courteous help from Erica, would recommend using this facility
Eric was very helpful with my storage purchase. He showed excellent customer service.
Thank you very much Eric for helping me find a nice size storage, great customer service!
Erica is fantastic! I needed a quick and easy set up for a unit. She did that and was also thorough. Very much appreciated.
Erica was incredibly helpful and kind during this transition period for us. The original unit we had booked had accidentally been double booked, and she upgraded us to a larger unit at no cost. She also let us park our moving truck on-site as we had to leave to run errands in the middle of unloading. We would definitely recommend this storage facility!
Erica was extremely helpful and friendly. Helped me pick the right unit and made check in a breeze. Highly recommend.
Erica was extremely helpful in dealing with my difficult storage needs! Ask for her if you drop by.
Amazing customer service! Crystal and Erica were incredibly kind and helpful.
Fast and easy service. Erica provided all the answers and provided great recommendations.
Amazing place, and great staff. Highly recommend this location. Excellent service, keep up the great work.
Great service! Very friendly! Erica answered all my questions. When I'm ready to move I'll definitely come here just for the customer service.
Staff is always super friendly and attentive here. Anytime I need something Erica is always there to help me and is always very professional. I would l highly recommend this storage unit to anybody in the area!!
Manager, Erica was really great! She helped me in every way she could and always with a smile. I highly recommend this storage to anyone in the Houston area.
Great service . Great location. . The personel there are always in a great mood and a big smile. . I'd definitely recommend this place
Great storage facility – and the manager, Erica, was always very helpful and a pleasure to work with.
Hi good afternoon Erica as I’m using the storage to store some so Erica was outstanding person is pleasant and helpful hand concern
Excellent and creative service - working with Erica was a pleasure. She solved my packaging problem .. and with a smile !
Went in with some questions I had in regards to what I needed stored. Erica was very helpful and made recommendations based on my needs (I'm moving out of a 2 bedroom apartment and need temporary storage). SUPER friendly and courteous. This place is a bit farther than other storage places but the customer service is PHENOMENAL. Definitely worth the drive knowing if I have any concerns, Erica will address them. A+++
Awesome service, Erica made me feel very welcome. Definitely recommend this location over others.
Has the best staff that’s so helpful! Made buying a storage unit super easy and hassle free!
Great place for storing stuff. Clean and secure. The service in the office is always friendly too which is nice.
Wow! Never have I been treated so well! Thank you so much Erica, you made everything so easy for me while moving in. I really appreciate your help, friendliness and professionalism. Awesome job you are doing there!
Easy, quick and painless to rent. Clean and well maintained inside and out. Crystal and Erica took great care of me.
Went in to get a price on a storage and was very satisfied with the great customer service help from the property manager Amelia I would recommend this location to anyone.
Erica was a great help at public storage
Ive been to other public storages and Erica was by far the best and nicest person to help me with info about renting a unit.
Erica is amazing. Her customer service beyond incredible.
Great location for a great price. Erica was excellent with check in and provided great service.
I went to Public Storage yesterday to rent a unit, this is my first time to rent from this location. After briefly looking over the other reviews, it looks like everyone is on the same page about Erica being an exceptional person and Public Storage employee. She absolutely deserves a raise. I have rented from two other Public Storage facilities in Houston and my interaction with Erica was by far the best. She is extremely thorough, detail-oriented, and kind. She really went above and beyond, give this woman a raise.
That girl Erica needs to get a raise before she finds a better job. I’ve used 3 different Public storages and she’s been the best and nicest person I’ve dealt with. She’s always jolly as well.
Erica's customer service is the best at this location. We're very satisfied with her and this Public Storage!
Crystal was very helpful an pleasant she showed me a couple of spaces she also helped me determine the space because I was undecided I plan to purchase a space that she showed me....
Crystal and Erika are litterally the best people on the planet! They go above and beyond for their tenants. I can not see myself renting space anywhere else. They provide a warm at home feel and treat you like a human being! The. Best. Tandem. Ever.
I am moving in as we speak and they have the best customer service! My couch wouldn’t fit in the unit I paid for a week ago and they were able to switch units for me right away!! I worked with Erica both times and she is very pleasant to deal with and saved me from being stuck with a storage unit that didn’t work for me.
Great place, great staff.
Wonderful storage space! I was able to store my vehicle there safely, and Erica was very helpful with information and getting me situated in my storage unit. 10/10 will store again
Super easy process from start to finish. Erica and crystal were helpful and pleasant from start to finish- they provided a level of customer service well beyond what I was expecting from a storage company
Stopped by to get some information on units. Erica was very helpful, polite, and gave me all the information I needed.
I have a few units at this location for several years. The manager and staff are always super helpful and friendly. Rent is comparable to other facilities in the area. The premises are always clean. The office works with us on receiving deliveries as well. If there are ever any delivery issues, I always get a phone call. I can't recommend this location enough!
Erica is a very helpful her service made our job easier.
Easy and fast check- in, great prices and excellent service. Two Thumbs up for Erica, who helped me get checked in. We are thrilled to start using Public Storage and she made the experience a breeze.
Amazing customer service, Erica was the best!
Have used this storage for over 8 years. Well kept and safe! Manager (Erica) is always available to assist with any needs! I would recommend this storage facility
Erica and Krystal are always helpful and attentive!
Spoke with erica about renting a storage space. She was super firendly and walked the lot with me to show me the available options. I had ad ton of questions, too!
I was looking for a storage facility in Houston so I called several storage places and when I spoke with Erica my search ended. She is the most pleasant representative of Public Storage I have ever dealt with. I currently rent three units in San Antonio and will be relocating to Houston so I will rent a unit from her as soon as I am ready for the move.
In two recent visits of several hours each to my bin at Public Storage on Greenbriar, I greatly appreciated the assistance of Erica in the office. She went out of her way to make sure that I used all the right security codes, found a cart for my boxes, and answered many other questions I had. Hat's off to Erica! The location is excellent, and the facility is spotless. Even after spending all afternoon at the bin, the temperature control, lighting, and air quality were excellent. The facility also feels safe. Hard to believe that the materials in the bin are all in excellent condition after nearly 20 years.
It was a quick place to find a public storage of personal items for temp time. Has good security of fenced n safe locks n concrete floors contours to protect against possible flooding, no guarantee. Inside storage has no air conditioning. Warm n moist air. They provides lock for storage door. Office person was professional n friendly n explained everything.
Super helpful staff, the lot is well-maintained and Erica helped me get a better lock for my unit.
Too bad I can't give 10 stars, because that's what Crystal deserves!!
I was in desperate need of a storage room because my home was flooded from Hurricane Harvey and when I walked into the Greenbriar location there was a ton of people getting storage rooms at the same time. I got one of the last available storage rooms and Ericka was so nice and understanding despite it being a hectic time. Just recently I moved out and there was a little snag in the payment process and Ericka was so helpful and quickly resolved the error. She had a resolution within the hour. I couldn't ask for better customer service! The facility is always clean. I have no complaints!!
Great service, followed up with me promptly and very flexible with my not-so flexible schedule. Erica and Crystal are the best.
I came to look for parking, and while they didn't have what I needed, which was just a space (not a unit), Erica was able to find me a location that would work for me and had the space available. She even called ahead of time to make sure I didn't waste my time! If that's not great customer service for you, I don't know what is. Thank you for your help!
Great location, superb service, very professional, always courteous, goes out of the way to help out customers.
Customer service was great here spoke with a nice lady named Crystal and she got me a vacant storge and i was on my way thanks and god bless
Crystal was very helpful and very professional highly recommend that you ask for her to help you with your rentals
The customer service here is very nice and the price seems reasonable for me. The lady Erica that served me was very helpful.
As a company Public Storage is average. They raise the storage rates frequently and by as much as they can. Their rates are really only reasonable as promotions for new customers. However, I am reviewing them because I had an exceptional experience with one of their employees, Erica. I stopped by without an appointment to change my membership and rent a larger unit. Erica was fantastic. She was knowledgeable, fast, thorough, and extremely helpful. She had a very positive attitude. If I were hiring, I would have offered her a job in a second. So, if you choose to do business with this location, give them a call before coming by to see if Erica will be available to help you. You will have a great experience.
Ms. Crystal was very nice and took the time out to help me will recomend
Very good storage place!
Great people! Thanks for all the help, Erica
This is the best storage place I've ever used. The facility itself was clean, and the lady who helped me, Erica, was an absolute treasure to work with!
Crystal was very nice, helpful, and professional.
I stopped in to get some information on a unit. Erica was more than helpful and polite! Won't be needing it for a while, but will come back when I'm moving.
No elevator for the upstairs units. Personnel very nice.
Great location, great staff, great space!
Crystal was rude. But storage was ok. Update 6/12/18 only used storage for 2wks. and now I have bedbugs.........be careful
Crystal was very polite and friendly.She explained everything i need to know very well.I am glade that i came here.Very outgoing!!!!
I've rented several units from this location for years and have always been happy with the spaces and services provided. Crystal was very helpful during my move-in yesterday and went beyond with helping me guide my trailer into the unit. Thank you Crystal. If you live in the neighborhood and need some extra space for your things this is a nice place.
Great service, quick, efficient and very helpful. Able to secure a unit and move belongings in a day.
I spoke with a young lady name Crystal. She was so pleasant and very professional. I didn’t have to work hard to get help and understanding. She worked everything out in a matter of minutes to my satisfaction. Great employee!!!!
This was my first time renting out a storage space and did so right after driving 8 hours into this new city. I am relatively new to the country too. Crystal was exceptionally helpful in getting me started with this and went beyond her job responsibilities to help me out in every possible way. She explained me all the agreement details well and got me the dollar one rental too. I want to thank her for extending help when i needed it bad.
Crystal was soooooo helpful, enjoy my experience. Found the right size storage for me to put my belongings. Customer friendly, and it didn’t take much time.
I usually don't give reviews, but I do want to mention how great Erica has treated me during my time on the Public Storage property. She has always been very helpful and provides awesome customer service. Erica is always upbeat and super personable, which gives a good vibe for everyone at the property as well.
GREAT storage facility! Very clean, employees are always very helpful and kind. Never had an issue with entering or exiting the property. Erica has a great attitude and was prompt in answering all of my questions. :)
I reserved a unit online for $46 a month. I received an email confirming that is the rent I would pay for the specific unit. We received a call 24 hours before move in on 3-4-18. They asked what time I’d be by, I said between 1-2pm. I asked if there was anything more I needed to do, they said no, just bring an ID. My updated reservation had me down as arriving at 1pm, but the email said I just needed to arrive at least 30 minutes before closing. We arrive at 1:20p on 3-4-18. Crystal, was unable to find our reservation or unit. When we told her our reservation number, she said the unit was already given to someone else bc we did not arrive by 1pm. She said those individuals are scheduled to move in at 2pm today (3-4-18). I told her that is inappropriate. We are here, the email said nothing about our unit being cancelled if we did not arrive by 1pm. Furthermore, the email said that we just needed to arrive 30 minutes before closing (5pm). She had no other spaces for that cost and wanted to sell me a space that was $60-80 a month. I said no, that is not what we signed up for per our reservation. She called “the main office” and they said it’s a problem with the system - even though nothing is physically in the unit we reserved. Nonetheless, she said we either pay more or no space. We tried calling the district manager, David Spade, but he didn’t answer. We left a message and sent 2 emails. Crystal asked us to leave the office since we wouldn’t pay more than our confirmed reservation. She would not respond to any of our requests to get what we were promised. Keep in mind it is spitting rain, I’m 21 weeks pregnant, and we’ve got a mattress on top of our SUV that we’d really prefer to get stored. Crystal leaves the office at approximately 1:50pm - DESPITE telling us people were planning to move in at 2pm. She put up an away sign that she would return at 2:25pm. She callously walked away ignoring our reservation confirmation and our pleas for assistance. We call the main reservation line and were transferred to another 5x5 unit on Gray Ave. Unfortunately, the unique location of that unit in that building would not accommodate our belongings. At this point I’m tired and desperate so we decide to just go for the larger $74 unit where our belongings could fit. As we were moving our stuff in to the other unit, Crystal finally decides to do her job and call us! I told her we were transferred to a different location and she acted with such gross incompetence we don’t want to rent at her site. She gave us the run-around that the system isn’t working, blah blah, and hopes we are satisfied. I told her no. I informed her we video recorded her actions and have sent it to her manager. She said she wanted to apologize for not informing us she was leaving to go eat lunch when she abandoned us. Well gee, if only we had known - that solves everything! (insert sarcasm). We are still waiting for the district manager to call us back and see if we can get the rate we were promised. Life pro tip for Crystal: skip or delay your lunch to help a customer. I hope you get fired and learn from this. It is unreal that you thought your lunch was more important than helping a pregnant woman get her items into storage. (It also contradicts your storyline that another customer was moving in the unit we reserved at 2pm...or more likely that you didn’t care and would waste their time too). Images: sign that Crystal put up and the satisfaction “guarantee” from Public Storage. Not pictured is the video of her ignoring us and walking away and driving off.
Great customer service very polite all staff
Crystal was amazing! Keep up the great work!
Crystal was great help in getting my storage unit and very friendly
5 Thumps up for Erica! This energetic young lady provides excellent customer service and always with a smile. With customer service being so important to me, what she does is highly appreciated. Secondly, the specials are excellent and the unit spaces, accommodating. Thanks!
Great service! Erica was helpful and efficient in setting up our storage.
Great location! Crystal (at front desk) provided excellent customer service.
Erica was a delight and very helpful as well as thorough. From the phone tonin person, she has excellent customer service!!
The facilities overall were great. I'm going to be moving into the area so having an easily accessible storage is wonderful. The person who explained everything to me I think her name was Erica was very helpful and friendly. She was able to give me recommendations based on what I'm trying to move (furniture etc.) GREAT customer service. I highly recommend anyone looking for a storage unit with reasonable prices to look into this location!
Amelia helped me so much and was amazing!! Thank you!
Erica is the best. I called to reserve a unit during Hurricane Harvey but luckily afterwards my apartment was minimally impacted, so I didn't need the unit. I talked to Erica, who was able to help me get a refund since I canceled before my move-in day.
My friends unit was flooded because their air conditioner leaked inside. District manager David spade was rude to her and said even though it's their fault, they will not pay for it. What kind of people do this to military disabled. They should be ashamed of them self. Make sure you inspect your unit and ask about leaks because even if it's their fault they don't care. The are dishonorable business. Buyer beware!!
Many of my items were destroyed from water damage and filled with cockroaches and mildew. I will never be using this place again. Completely unacceptable.
Awesome and fast
Erica was extremely helpful, fast, and efficient! She made the whole process quick and painless. Very happy with the whole process
Amelia, she is the best customer service ever!!
This is a bad place. do not rent here
Customer service at this location is above par! Tasha is a sweetheart, who went above and beyond to assist me and getting my past due bill paid and brought up to date even though my account was based out of California! If you ever need to store anything I highly recommend bringing your business to this location.
Awesome location, Tasha was super friendly and helpful!! Will use in the future
Bresnell was great help in choosing the right unit
LINETRIA IS THE COOLEST GREATEST PERSON EVERRRRR!!!!!!! Will definitely come here again
Bre'Shell is smart, courteous, knowledgeable, helpful and a pleasure to deal with. Do everything in your power to keep her working for you. Exceptional person!!!'
Elevator broke and I had to carry everything up the stairs in the heat. They accused me of living there. The gates are always broken and the general manager is the total jerk to put it nicely. Horrible go somewhere else do not store your things here.
I had a pleasant time getting my storage unit. I recommend this location for anyone who needs a bit of extra space.
Linnie was very nice and helpful. I recommend this location.
Quick and easy, great customer service
Affordable, good location, user friendly website, great customer service. Linetria had us in and out in just a few minutes and was very and suggested a mattress cover that will probably save me a trip to the mattress store when I get back. I've searched around, these rates are decent
Patrick was great highly recommended
Jennifer was great and very helpful. Thank you for undivided attention, cheerful attitude, and attention to detail. Looking forward to dealing with a manger that knows her job
when i went to look for a storage for our stuff so that we can look for a house and put our stuff in there so that wouldn't have to rip back and forth and burn gas i was looking around and this lady name Jenifer came to help me she was sweet and had a good personality they need more people like her
Jennifer was very nice & helpful. :)
Jennifer does a good job thank you. Im new to public storage
The workers on the property are very helpful and very understanding then these other storage places one of the workers that work there is very sweet i believe her name is Jennifer she really needs a promotion to assistant manager
Miss. Jennifer has extreme tremendous customer service skills. I appreciate her helping me with all my answers regarding the storage facility. Mentioning many location to choose from as well knowing she is there when we need her. Offering the moving necessities such as boxes and tape.... Makes me feel comfortable about the transition to the storage. Things happen in life you can't change. But, knowing there are people like her caring and watching over the facility while i fix my arrangements makes me feel more secure with my belongings. Thank you oh so my Jennifer may you be blessed and successful in your employment. Look forward to your assistance in the future.
Chandice, was very helpful sweet and understanding. She made sure I had weight out all my opinions before selecting a storage to meet my needs.
I was in area looking for a different storage place. After speaking to Jennifer about the benefits of Public Storage, I will be changing my storage the August to Public Storage. Jennifer was friendly and very helpful. It was nice to get the answers I want with all the attitude. Great experience!
I had a great experience and was helped very promptly and professionally a lady by the name of Jennifer really helped me out with any questions or concerns that I had when choosing my storage unit and what size to get.
I came in with a friend that bought an auction unit. The young lady Jennifer was very helpful, by far the best customer service i have seen in a while. If she is not a manager she needs to be. I can say i will be returning for my upcoming storage needs.
Enjoyed my experience and the young lady that helped me. Really polite I believe her name is Candice or chandice.
I'm thinking about moving to this side of town due to my apts I have to wait a month b4 I can move in my new apt the Lil lady that's inside the office (chandice) has definitely made my day I came in very frustrated but she did not catch a attitude with me she worked very hard to show me the units & broke down what we will be paying a month...ThankYou!!
Chandice girly you rock
Andrea was nice and very attentive to the things I was storing even gave me great tips on how to protect my furniture while storing..Awesome customer service at this location
Chandice the manager has great customer service and very respectable she also keep a very clean store
Chandice is an awesome manager she makes everything so easy and understandable. Woyl
Awesome... keep up the good work Sierra!
Chandice the manager was a pleasure to deal with and a real professional. She made the rental process very easy. Public Storage should be proud to have her as an employee.
Katrina is the best... definitely recommend this place!!!
Trenecia was very helpful getting me setup for short-term storage. The upstairs units are climate controlled and clean. Be sure to have a lock they'll let you use or you have to buy one!
This review is for the Gulfton location. The place flooded and I lost all my stuff. Check carefully about flood history. What company builds and rebuilds a storage facility in a flood prone area?
Knowledgeable, dedicated and a great staff, place is very clean and safe. I will definitely recommend this place for all my friends and families.
Loved it sherrel is awsome ✋✋✋✋returned customer;)
I enjoyed working with this location. Getting a reservation processed by Ms.Kimmons was easy and hassle free. If you are not in need of a unit that doesn't provide AC, come here!!!!!!!
Sherrell and Katrina was great. I recommend this location for any and all storage needs.
Marissa is exceptional when it comes to customer service. In her absence, that level of service is maintained.
Very helpful and affordable!
Good customer service and good staff. Kimmons was great and I highly recommend her.
Marissa is incredibly helpful and always goes above and beyond for us. The facility is always neat and clean and feels very safe.
Please be aware that when you rent a storage room from public storage they are not responsible for any damage ever no matter what even if they caused it. Put everything in writing especially if you are going to complain about a leak. Also be aware that there is no way to dispose of damaged belongings on their premises even if the damage occurred because of their negligence. So, I am having to haul away a damaged mattress at my expense. 1. get it in writing and make sure your insurance is a good fit for the situation. (they offer insurance but I would read all of the fine print because the company gears everything in favor of themselves and will definitely try and get out of covering any loss) 2. put it in writing if there is a problem. (letting them know verbally in person is not sufficient.) 3. If they say they have fixed an issue make sure to check periodically that it is not occurring again (document everything including dates, times, and if the issue occurs again) 4. Be aware going in that they are going to raise your rates (read all of the stipulations in the contract) and all of the onus for anything that occurs is on the consumer and they are not liable for anything ever.
I was very impressed with this location especially Marissa whom was trained well. She helped with the whole process and explained and answer my questions patiently. This location is well maintain. Keep up the great work and will recommend to my friends.
Marissa made our move-in experience quick and easy. Great customer service and great facility.
Chandice made my move so much easier! She's professional, knowledgeable, and personable. For every question, she was sure of an answer, and it was very obvious that she was organized and methodical as she efficiently moved through the process of getting my wife and me into a storage building that fits our needs. Hands down, Chandice gave me the best experience I've had with any storage facility over my many years of storing belongings. Chandice, you rock!
Erica has great customer service. Very nice place to store your things. I am very satisfied, thanks Public Storage!
It was wonderful, and I enjoyed the new trainee Nataishia. The property mgr Erica was very helpful and welcoming and a great trainer.
Erica Had the best service ever
Blake was helpful
I have had a unit at this location for about a year and I have never had any problems. In fact, I just had to recently upgrade because I have a lot more stuff to store and Marissa made it so super easy and quick. She definitely earned my loyalty and I am VERY happy with my experience.
Chandice was great, excellent service!
Marissa, the Manager, is extremely helpful and provided me a space in the size I needed and within my price range. Great location in a nice neighborhood.
Service was good. Very fast
Great service and excellent prices! Marissa was AWSOME
The staff is courteous and have gone out of their way to help accommodate my needs. They find ways to help save you money, which has been the biggest help of all. I would highly recommend this location to anyone. Marissa is a wonderful asset to this company.
Candice was a great help & provided good service
LOVE, LOVE, LOVE Marissa at this Public Storage!! She is an awesome site manager and really takes care of her customers!!! I have had a space here for 9 years and it is always clean. I give this PS an A+! Tammy Rogas
Chandice is the young lady that assisted me and she was most professional and very courteous. I can not stress what GREAT customer service skills she has.
This place is so nice! It is my first time to try self storage. 5x5 storage room is larger than expected, and is tall, clean and secure. Akeia showed me how to access to my storage room, helped me done all the paper work, and answered all my questions. This place is large and has many units, provides vehicle access, elevator, carts, and climate control. I love this place!
I AM very pleased with this public storage location. I just moved here to houston from Memphis, TN, and found this facility the best I've ever done business with. When I arrived Lakisha Gartrell, has us in and out in no time. She made sure we had everything we needed, and let us know that if we needed anything just give her a ring. PERFECT! I love this place!
I have had a storage unit with Public Storage on Greenbriar for almost 2 years. The facility is always clean. It is easy to access and there are always carts available to assist me with bringing things up to and out of my storage unit. Marissa is always at the front desk with a smile and ready to help. I may not stop by my storage unit for months, but when I do she remembers me and the recognition makes me feel like a valued customer instead of just another number. Thanks Public Storage and Marissa!