Public Storage Self-Storage Units at 14601 Lee Highway, Centreville, VA
14601 Lee Highway Centreville, VA 20121
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 45/moSmall 5'x5'
$ 45/mo $60Best Price Label
- Inside unit
- 1st Floor
4'x5'Online only price$ 59/moSmall 4'x5'
$ 59/mo $78Best Price Label
- Climate Controlled
5'x10'Online only price$ 82/moSmall 5'x10'
$ 82/mo $110Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 122/moMedium 10'x10'
$ 122/mo $162Best Price Label
- Climate Controlled
5'x15'Online only price$ 124/moMedium 5'x15'
$ 124/mo $166Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 181/moLarge 10'x15'
$ 181/mo $241Best Price Label
- Climate Controlled
10'x15'Online only price$ 245/moLarge 10'x15'
$ 245/mo $326Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
9'x20'Online only price$ 269/moLarge 9'x20'
$ 269/mo $359Best Price Label
- Climate Controlled
10'x20'Online only price$ 284/moLarge 10'x20'
$ 284/mo $378Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 298/moLarge 10'x20'
$ 298/mo $397Best Price Label
- Climate Controlled
10'x25'Online only price$ 298/moLarge 10'x25'
$ 298/mo $430Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 376/moLarge 10'x30'
$ 376/mo $544Best Price Label
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
6325 Stone Rd
Centreville VA 20121
Self Storage Near
7901 Centreville Road
Manassas VA 20111
Self Storage Near
10305 Balls Ford Road
Manassas VA 20109
Self Storage Near
8499 Euclid Ave
Manassas Park VA 20111
Self-Storage Near Centreville
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Centreville Storage Units on Route 29 Near I-66
Find storage units in Centreville on Route 29 and near I-66. Enjoy convenient storage that lets you stash your stuff and get back on the road to greater Northern Virginia and Washington, DC in a flash.
With Cub Run Stream Valley Park and Ellanor C. Lawrence Park just up the road, it's easy to take a break from your busy schedule when you store with us at this location. Don't forget to grab one of our 5x5 storage units for storing your picnic equipment, hiking gear, and outdoor clothing to use there when the weather is nice!
Anyone who has recently downsized or struggles with apartment or townhome living can take advantage of maximizing their space by storing extra furniture, electronics, and seasonal items in one of our 5x10 storage units. It's the fastest way to get that extra square footage without having to say goodbye to your belongings.
No matter what activities your family enjoys, it's almost impossible for modern families not to accumulate clutter. Stress less at home with a 10x10 storage unit that gives you up to three rooms of extra space and helps you finally reclaim your home.
Our Centreville location is just a short drive from Washington, DC, so whether you're a commuter or just want to explore the capital, it's easy to do when you store here. Treat yourself to a day strolling around Dupont Circle, seeing the Lincoln Memorial, or getting inspired at the Corcoran Gallery of Art
Choose between indoor climate controlled storage units and outdoor drive up units to suit your unique storage needs. And don't forget to use our eRental program, which puts the power of Public Storage in your hands and lets you book a contactless move-in on your schedule.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 431)
Debbie was really helpful and save me a little bit of money too. She should be giving classes on customer support.
Debbie was extremely freindly, helpful, knowledgeable and professional. She took the time to show me available units and answer all my questions.
Debbie was very helpful as we looked to transition from one unit to another. Answered questions, helped us identify the best unit location, and completed the whole process quickly and easily.
Debbie was great! She git my the unit I needed and helped with getting the app downloaded on my phone. She is awesome
Thank you Carrie for helping us with prices and sizes today
Debbie. You are the best~~!!
Debbie gave great service and has helped me with my unit within the time that I have been here. She is friendly and would recommend her to my friends and family.
Great service! Clean space! Carrie is great!
Debbie gave great service. She helped me with the app and got me a new unit. She is awesome at what she does.
Debbie the store manager was extremely helpful, She helped me setup my account for the storage unit and I got a great price on the unit. Highly recommended
Debbie was very nice & super helpful when I stopped in to rent a unit!
Had a pleasant experience stopping in to learn more about renting a unit. Debbie was nice and professional.
Debbie was a big help. She helped with my rental and app sign up.
Carrie was so helpful!!
Hey there! Debbie took great care of me while getting my storage unit set up!!! Very helpful and I saved money and time too!!!
Debbie was very helpful and very thoughtful, what a pleasure , made me feel right at home!
Storage areas are your basic storage areas. The issue I have is out of the 3 times I've been 1-nobody on site. Sat in my car and waited for 30 min until someone showed up. 2-had a question and was told I'd need to come back when the manager is there.. .all 3 times there the manager has not been there. Bought my own lock only to get there and find out I have to buy their lock for the roll up doors.
Clean storage facility. The elevator doors close too quickly, and you have to get a key from the employee to use the bathroom. Employee off or not at desk, no bathroom. Not 24hr facility...
Stopped in to get prices and rent a unit and Debbie gave excellent service. She was able to help me get the right size space that worked for my budget. The property was clean and kept well. Would recommend to anyone looking for storage.
Debbie was great got me in and out fast and helped me download the app
This is a great place to store. I love the environment, it’s very clean and the staff is very welcoming. I spoke to Errol, regarding the unit me and my wife has at the location and he was so helpful and patient with me. He answered all of my many MANY questions politely and diligently explained the processes and policies so the we remain informed. Thanks Errol. Your help was much appreciated.
Thank you Carrie for telling me about your prices and what size is needed you explained everything correctly happy holidays
Was a very nice experience Debbie Maddox was very professional and was a great help
I was interested in seeing a storage unit and rates Debbie Maddox was very helpful with me questioning her She answer all my questions She was very knowledgeable and very patient and nice !
Debbie Maddox was amazing, very helpful
Got amazing service from Debbie! She’s so kind and her customer service skills are amazing! Highly recommend
Debbie 5 Stars was extremely helpful and got me set up with a new unit one no time. Highly recommended!
Super clean. Well-managed, friendly, knowledgeable manager named Debbie.
Renter beware! I do not know if all storage companies are alike but this one is constantly raising the rent. My rent has MORE than doubled from 2 years ago. There is no explanation or justification for the rent hike, they just email you that the rent is increasing. It is simply a money grab and they know it's a hardship for people to move out before the rent increase. Shop around before renting at Public Storage.
Great service by Debbie. Very helpful and great customer service,friendly. 14601 lee hwy Centreville va 20121
Thank you Debbie for a very fast and an informative service! I appreciate your help!
I recently visited to get some information on your Storage and your employee Debra Maddox was so nice, patient, and helpful with all the questions I had, and I had A LOT. she didn't get irritated or frustrated with me she kept her calm and even made joking comments with me. She is truly amazing and the reason I'll definitely be back.
Thank Carrie for answering all of my questions, I have a better understanding how to proceed.
Debbie was amazing and made my experience a fantastic one. She definitely made me feel comfortable with my choice of company. Highly recommend if in need of a storage unit.
Awesome customer service very nice
Debbie was very helpful very polite and very professional
Debbie was professional and courteous to my requests. Will come again soon! Thank you Debbie!
Fantastic location and Debbie was very helpful. She answered all my questions. She also went to the entry gate to make sure I understood the different options to gain entry.
Debby was very helpful in getting me set up. Great experience!
Great customer service. Debbie handled rental and supplies with efficiency and courtesy. We’ll-maintained facility.
Rented a space from Debbie and she was awesome! She helped with all my needs. She showed me the online app and was able to download in the office.
Thank you Carrie for your help regarding my unit and payment couldn't ask for more on this bright day
Debbie was fabulous very helpful kind and patient with a couple of seniors. Debbie assisted throughout the process which was confusing.
Debbie is incredibly professional and SOOO HELPFUL! She made the process so simple.
Debbie! Very helpful.
Carrie is the best! She was able to help me make an online payment and set up auto bill pay through the app. Thank you Carrie!
Debbie was amazing. Very helpful
Great location & service. Found my improperly locked unit and let me know. Kudos to Carrie for helping with my broken key. I love that the app opens the gate.
Debbie provided superior service when my husband and I rented a storage unit.
Great experience. Debbie was extremely helpful. Would highly recommend.
Debbie is super awesome!
This is a clean facility and Debbie was very helpful and knowledgeable about what she offers. I would definitely recommend to someone else
Had some questions about the place - Debra Maddox was friendly and professional in answering them.
Agent “Tanya” - knowledgeable, efficient, patient, and gracious!
I had to use this units for a while. There's other public storage on Stone Rd, but the customer service is not good. That's why I rather the one on Lee Hwy.Tanya, the lady at the customer service knows her job. It's always a good experience with people know how to work in customer service, dealing with the clients in a very professional way.
This my first time rent with Public storage. Debbie was so Good for helping us. thanks Debbie...!
Nice facilities, convenient access, friendly customer service from Debbie... I recommend this location for all your storage needs!
Tanya was excellent and extremely helpful!
I love this location, it is clean and the staff is nice. Khadija is always so nice and helpful whenever I have questions.
Debbie is awesome. She was able to give me all the information I needed to renting a unit. She is very professional at what she does. She has a very friendly welcoming smile and made everything easy.
Came in today for a few questions regarding my unit and Debbie helped me out excellent customer service props to her
Debby was very helpful .
Thank you Carrie the manager for helping me rent and relocate my storage great day and saved time than you
Debbie helped me to rent a space and she was super nice and knowledgable.
Debbie was great at time of rental. Showed me the units, explained the prices, processed changes to my benefit.
Debbie, she was really helpful
excellent! ms. debbie is working great for me!!
The only problem I faced at this facility was that the light switch is broken and even though I have requested but no one has fixed it yet. Hoping it will be fixed soon but other than that it's well kept and very easy to access 7 days a week.
Debbie and Vanessa was absolutely amazing!!!
I was helped by Tanya and she is extremely efficient and made the process super smooth. I’m very impressed with how easy the process was and how they provided the storage lock. Everything was explained by Tanya in a clear manner and she was very knowledgeable about the units and answered my questions. Great customer service
Carrie did a great job explaining everything that I needed to know. Thank you carrie!
Debbie was very accomdating and helpful. Tha k you so much.
Debbi helped me with locating the correct storage unit that would be best for what I needed. Her customer service was A+.
Debbie made the process easy and seamless!
Debbie is a great employee at Public Storage!!! She helped me with all my storage needs. Highly recommend going her if.you have to rent a unit or have any questions.
I am super unhappy about the way my experience with Public Storage ended. I rented a storage unit for several months and submitted my vacate notice via the app, which was 4 October. I received an automated email informing me of my next steps.. indicating that nothing else would occur until after the manager confirmed I had moved out. On 5 October I noticed that my account still shows the total amount due, which was for the full month of October.. I expected my account to get pro-rated as soon as it was confirmed that I moved out and that I had left the unit clean. Since that hadn't happened, I decided to call to find out when my account would be adjusted and to be sure that I hadn't overlooked something. Apparently, what I overlooked was the fine print - Public Storage does not pro-rate their units. I paid a full month ($170) for 4 days of storage. HOW can you not pro-rate your units?? If I had realized this, I would have indicated that my move out date was 31 October and let that unit sit empty for the entire month instead of allowing Public Storage to take advantage and double dip on their rental. I get it, I should have read the entirety of the 2 point font of the rental agreement, but I will tell you this, if I ever need a storage unit in the future or if anyone that I know need a storage unit, I will not suggest Public Storage for this reason alone. You can do better, Public Storage - be decent.
BEST PLACE EVER! DEBBIE IS GREAT!! SUPER FRIENDLY AND HELPFUL!!
Ms. Debbie store manager was very professional, helpful and friendly. If you are looking for a storage unit I recommend speaking to her
Debbie was very helpful and professional
Debbie was amazing and very friendly. Will love to work with her.
Tonya was extremely helpful and curiosity.
Rented a unit today and they did not have the size i needed Debbie was very helpful in getting me into a unit for the same rate for smaller unit. She was very professional and gave great customer service. Great employee.
Debbie Washington great. Good customer service
Debbie was so helpful & explained everything !
Thanks Debbie for getting a storage unit up and running for us. Very easy process and was able to see the unit first.
We had such a great experience! Debbie is so very helpful and professional!
Debbie thank you to help us ❤️
Debbie is amazing!
Debbie was the best. Public storage took care of all my moving needs and with a smile and good suggestions too.
Debbie was efficient and professional. Highly recommend.
Debbie is the best service and very nice Lady. Professional work!
Ms. Debbie was awesome during our process of renting a unit! Such great customer service!
Debby was awesome.
Debbie was very helpful to me and a nice person that solved my problem right of way. Keep up the great job
Debra is a super friendly informative customer service manager has done wonders there! Keep up the great job!
This place is a den of thieves. I asked about renting a unit until the end of the month they said you can do that. Later I find out they didn't cancel it and charged me for the following month. I also learned that these guys charged my credit card without authorization, as I disabled auto-pay before they charged me. I'll never rent from this place again, and will recommend everyone else to take their business elsewhere.
Debbie was a great help!
Ms. Debbi actually provided great customer service and answered all questions and needs in a proper way, very happy being here
Went to check as potential storage site. Neighbor highly recommended. Edwin was extremely knowledgeable and helpful. Facility very nice and clean. Can see why it has so many positive reviews!
Came in to rent a unit and Debbie gave great customer service. Helped me get set up for the public storage app. She was very professional and explained everything we needed to know.
Thank you Jay for helping out and getting me through the process quickly and efficiently, awesome service.
They truly care about the customers and give you an excellent experience and customer service
Nice and clean Storage
Great storage facility. Worked with us to find the right sized unit at a good price. I would recommend this facility.
Good I have 7 years in this storage.
Told them upfront how long we needed the unit due to only needing it for helping with a transition of a move. We were told this would not be a problem and would not be charged any auto fees when canceling after one month. This turned out to be false and we were penalized when closing as scheduled. I would not recommend as their prices were not honest.
Good customer service from Jay!!
Clean and safe place to store, great staff like Jay. Thank you.
Great customer service from jay.
Location was conveniently close to my old home; moving things there was quick and easy and I was able to set up over the phone w/o any hassle. The storage locker was fine overall, but there was some a leak in the roof that was allowing water to drip down on my stuff on rainy days near the left middle side of the storage space. I wish I had relented for another locker, but I was in a rush at the time of setting it up and decided to work around the issue, instead. Still : PS Centreville - get that roof fixed on Bldg 8! As a result, I only put plastic tubs that were fully sealed in that area and when I wiped the water off of each one as I was moving out, I was glad I made sure to do that. All my other things were dry/safely stored during the 2 month period I had kept my items in storage. Staffing at the location is extremely minimal w/ COVID protocols in place, so please allow extra time and keep that in mind when scheduling time to manage anything admin-related. Thankfully, their website is easy to use via mobile and desktop for most of the items beyond a physical check-in. Overall a 4/5. Good enough; not great, but it did the job.
This place is great! I've been at other places and this place is temp controlled really well and doesn't have that smell other places have from the rodent control substances. Additionally, the staff is really friendly and have things that really matter like big carts to move things in and out.
Convenient and clean
Very easy to set up and use. Amele was very helpful and customer service focused! Would rent at this location again!
Thank you for speedy service today Jay, awesome.
Hi, Jay here was really good and walked through the process, he was very professional.
Easy to use and very friendly staff.
I have had my personal belongings at this particular Public Storage location for several years. The staff here are always friendly. Of particular note, Jay, has gone over and beyond being helpful. When I walk in he always greets me with a smile. I cannot imagine anyone being more helpful than Jay. He is a big plus to this company Also, manager Vanessa has been patient with me. I lost my keys THREE times over my time here. She is the one who had to come here three times and cut the lock for me. I bet she knows my storage number by now. As embarrassed as I was telling Jay I lost my keys again, he never caused me to feel dumb or a bother. I highly recommend this location!
Today, I met Jay. He was an excellent guy.
Jay is good custermer service for me
Everything was smooth while reserving my unit online also Amele was there to help me.
Jay got me out very quickly today with my rental thank you!
Checking in online is the easiest way to reserve the space
Jay was awesome at helping when we moved house. Had to arrange a large truck to pick up the entire storage unit full of stuff. Excellent service!
JJay provided Awesome Service! Go check him out!
Public Storage Centreville was a good place to store our belongings. The staff were always helpful and professional. It was always a clean facility.. The initial cost of renting a 12x20 unit was great. However, within 3 mos. the rate increased and every year we were there the rate increased. Last increase was over $40. The longer you're there the higher your rent will be. Public Storage should give discounts to long term, in good standing patrons rather than sending an email saying don't leave we'll reduce your rent by $35. None of this issue reflects on the employees...it's the business model that seems flawed.
JAY IS EXCELLENT. HIGHLY RECOMMENDED..THIS MY SECOND TIME RENTAL. LOVE YOUR SERVICES.
Great experience and friendly staff. Recommend for anyone needing storage in the area!
Very good service..
Great experience. Renting was easy. Very professional staff and transactions.
Always I have excellent services with Mr.Jay
Great services Jay got me out very quickly thank you.
Careful. Tell you one thing and don't honor it.
Time I had here was really nice . Very helpful staff . Easy when I had to cancel .
Oct. 2019 - Danielle made everything so easy! From renting the storage space to choosing boxes and moving supplies, she was professional and helpful. Highly recommend coming here. Nov. 2020 - Move out went easily and staff was quick to do a final walk through and sent my final receipt. No hidden charges or problems.
Amele was wonderful - very professional - talked us through our storage needs and then made the perfect recommendation! We are very pleased!
Everything was so smooth all the staff was well experienced and well trained. I wish I could give more than 5 stars.
My experience utilizing Public Storage has been nothing but great. The office personnel and managers are so kind and eager to help. Thanks you!!!
Jay was great! Pleasant experience!
Very easy to complete online, great customer service in the store as well!
Jay is great at what he does
Jay was were very kind and professional.
It’s clean facility. Highly recommended.
Wonderful service and people!! Thank you all
Jay was amazing and the service was the best I have had. They where always kinda and helpful.
Dallie,Jay Outgunning customer service
Jay is a good rep.
Very nice people here and they have been very helpful
Great costumer service,Danielle was very helpful she helped me find the right storage for me.
Danielle and Jay are very helpful and nice to talk with , been here a long time know good people these are keeper 😋
Service from Jay was phenomenal & helpful!
Jay helped me with online services, thank you
Jay answered all my questions today, I will need a bigger space later and he helped me.
Danielle is very helpful and was lovely to talk to. Great customer service! Would definitely recommend
Awesome service ! Great attitude and clean facility !
Great space, clean and accessible and secure. The price is quite steep no matter what size of storage unit you rent.
Jay was very helpful setting me up.
Jay was very helpful with my move in!
Jay was the best and took great care of us!
Jay,thank you for helping me. Good jobs
Jay is awsome customers service. He is very helping me a lot.. good recommend 👍🏼
Jay and Danielle were fantastic!! They helped us find the best unit at the best price!! So happy we chose to visit today!
Danielle and Jay were very customer oriented and followed up immediately after our reservation. Showed us the facility and we felt good about our decision with Public Storage!
Awesome customer service. Jay was very helpful and speedy with answers. Love it
Made a reservation for the very next day and I got my very own public storage space. It’s a fast and simple process and doing it online makes it even easier. Jay has been so helpful and I’m so excited to use my storage!! Thanks so much to the Public Storage team! You guys are amazing!!!
Price increased just after 3 months of rent. Over $40 increase! One month cancellation needed compared to other companies I have been with that only require minimum one day cancellation. This place also requires an extra charge of a fee for an extra month when cancelling.
Jay was very helpful when I showed up to pick up my unit. Very thorough support.
Jay made it very easy to secure my storage unit.
Worked with Danielle and Jay, who are very friendly, knowledgeable and professional. My first time renting and they made the entire process very easy.
I am ALL about some efficiency and needed a space to secure my storage immediately. I had a personal follow-up call from Jay to ensure I can reserve a spot. Had to work through some adjustments from the original sized space that I had reserved online; however, due to Jay’s efficiency and helpful nature, I was able to secure a working space upon walking in. Jay and Neil were present during my walk-in and were extremely kind and quick to answer all of my curiosities, as this is my first utilizing a public storage unit.
On a Saturday morning and busy day, had an amazing agent name Jay who patiently assisted with every needs and inquiry we had. Highly recommend this location.
Jay was awesome!!!
Great service from staff. Safe and secure.
Jay was very helpful in the time that had my storage area
I went to my storage today feeling ugh , until I interacted with the employee Mr.Jay. He is a VERY NICE PERSON, and he really does try to help out as Much as he can. Plus he is not BAD to look at 😜. My over all experience after Mr.Jay helps me is WONDERFUL !!!!!! I’m happy !!!!
The managers at this location are extremely friendly and very willing to work with you with pricing, the exact space your looking for and including customer service! Danielle especially was very helpful throughout the whole process of getting a space there and was very welcoming and knowledgable from start to finish of what to get. Most definitely happy to get a unit here from the help of Danielle and would highly recommend!
Jamie and Jay are very nice they took care of me. This location is great and professional! Thank you
Today I worked with Danielle and The experience was more than exceptional!! She was a absolute joy to work with, she was more than willing to assist me and answer my questions and was extremely knowledgable. I will always come back to this location with confidence knowing my items will be safe and sound and I will most definately reccomend this location to all my friends!
The best customer service all around, i will definitely recommend to all my friends and family in the area. Very clean facility, and attentive personnel.
This is my second time rent in my a storage unit at this location. Jay took care of me and was very helpful and very patient I was unsure of the unite size I needed this time so he walked me thru a few options to find the perfect one I needed. I had to leave before sealing the deal but I came back and he had me in and out with-in 10 minutes. To anyone who is looking for a a place to store there things I highly recommend this location. It is well kept and it's always clean and the staff is very friendly.
Jay is very helpful and professional! Finished my reservation and all paperwork within 10 minutes. I’m very satisfied with his service and easy going attitude. I highly recommend this office.
Was there last Monday. Service was good and fast
I rented a climate controlled unit about a month ago and have been very happy with this location. It is clean, well maintained and the service I received from both Danielle and Jay has been very helpful and professional. The location is great and I would highly recommend them.
The staff was instrumental in providing information the allowed my after hours account. Jay is friendly, courteous and provides outstanding customer service
Great experience. Easy to get up and running with my new unit.
The staff is very welcoming and super friendly. I’ll be sure to recommend!
I came here to buy some damp check and stretch wrap for my Dad. The person working there Danielle was very nice and helped me find the products that I needed.
Jay was incredibly helpful and friendly, and the process of getting my unit was quick and streamlined. Everyone in the office was happy to answer questions and offer information. I will be here quite a lot and it’s nice to feel welcomed and to know I’ll have help available if needed. Great experience!!!
I stopped by to get some boxes for a up coming move and Danielle was so helpful. She explained the sizes in great description and helped me to get the right boxes we needed
I don't write reviews but I was asked for feedback on how the service was and it was very good, so Jay helped with our storage rental and was very detailed at the time of the rental, everything went smooth and quick. Thank you!
Have not moved in yet however Jay and Danielle have taken great care of me and my family as we transition from central Texas to the Virginia area. My experience so far with this public storage facility has been the best of any storage entity or any Public Storage facility so far. Our household goods should arrive in a few days and expect our experience to be as stellar as it has been thus far.
Just signed up for a climate controlled space and was given the Grand Tour of the facilities by the very friendly and informative Danielle at the front desk. Large multistory building with keycode access to parking lot as well as interior spaces. Automatic lighting worked fine and shows good cost-savings on Public Storage's part. Except for the pounding and banging =I= did putting together some of my own shelving that I brought with me and right after I signed up, the facility was relatively quiet and the environmental controls seemed to be working fine - reasonable temperature and humidity (in the DC area yet!) I do not fear! And I thought the pricing was right as well.
My experience was great. Needed a storage fast. Danielle was awesome. Extremely helpful. I got exactly what I needed
Helpful and friendly employees, secure access, and nice facility. Only rented for a month but it was a good experience. If we need storage again in the future we will use this location.
Julie and Jay were so helpful! Even though their location was full, they helped me find a sister facility close by that had a storage unit with everything I wanted! Awesome customer service!! They are why I’ll come back!
I made a reservation online Jay called me 3 times same day back to back left 3 voices mails saying same thing then when I asked why he said he didn’t Kind of a little argument with me as customer I got storage there back 2012 and 2015 young lady was nice but this guy jay now harasses customers for no reason I will not recommend this play staff jay rude
The inside building is very clean, Jay helped and explained all and everything, thank you.
Es un lugar que tiene fácil acceso y presenta un nivel de seguridad aceptable. No me gusta el olor a humedad existente, el que reportes algo que la administración debe resolver y no resuelve en definitiva. Pienso en cuanto encuentre otro que sea cercano o incluso un poco más lejano, mudar las cosas.
Very friendly staff and clean storage unit
The Public Storage experience was professional, courteous and exceptional. Darryl focused on timely and relevant customer service and utilized his knowledgeable to meet our family storage needs. Thank you Public Storage or your commitment to excellence.
Excellent customer service. Jamie and Jay were super friendly and very helpful. I would recommend this location to anyone.
Pros: Great service from Darrell. Very friendly. Cons: I had a reservation for my vehicle and when I arrived, it had been substituted for an internal unit. For obvious reasons, this would not work for storing a vehicle. Due to this, I'm paying 700 dollars more over the life of my storage. If I had known about the substitution, I would have booked with a competitor.
This is my first time renting a storage locker, Jay was the manager he was very personable and straight forward with everything! Thanks!
I was ver impressed with the quality of service. He went out of his way to help me out.
We rented a unit at this location and moved our items in today. The location has easy access off the highway and it was no problem for us to maneuver a moving truck around the property. The gentleman who helped us was very friendly and efficient! He pre-empted any questions we might have with thorough but easy-to-understand instructions. The location is clean and felt very secure. We are grateful for the good experience after a long weekend of moving!
Convenient location and facilities. Jamie and Emily helped me in a friendly manner to open an outside storage. It is secure, easy to access and clean. Thank you.
The people here, Jaime and Jay were very nice, renting my storage unit here went very fast and easy, and they both were very helpful!
Property is ok. Problem? Public storage doesn't tell you all of the "other costs". I was told a certain price (discounted for first month) and when I checked in, I had to get insurance, a lock and an admin fee. No problem. I understand that they are necessary, but let your customers know when giving the price. Don't be dishonest. Add on to previous review... Very deceptive. Total rip off. I would not recommend using them. Better options everywhere. Rude customer service as well.
M. Ali provided excellent customer service...James
Great location, great service! Daryl and Jordin were both very helpful during my initial move in and when I came back the next day having changed my mind and wanting a new, different one. Price was reasonable, process was easy and fluid.
Emily was very professional and kind. Easy access and location on Lee Highway, Centreville, VA
I really recommend Mohammed Ali. He is very nice and excellent! Even though the weather is extremely bad, he show me everything around the storage, in detail! Very kind!!
Staff was helpful and prompt. Storage pace was spacious.
Jordin and Jamie were very helpful during my move in. I highly recommend this location.
Jordin and Jamie were very helpful and delightful when closing out my unit here. I've used this location for two years and haven't had any issues or concerns.
This was my first time opening up a storage unit. Jordin has helped me a lot and made the process of opening up a unit easy. Thank you so much Jordin for being extremely helpful today! :)
Facility was nice and clean. Staff was super friendly. Had Jamie show me a few units to look at spacing. She was very informative and was able to answer all my questions.
My experience with Public Storage was great
I liked their service and their price. The staff ( two ladies) were very friendly and helpful. I highly recommend this place.
The staff here are some of the most rudest people I’ve ever meet.
Excellent customer service, specifically Tiffany!!
Mohammed Ali, was a great help and very supportive in the process of explaining all the steps and options public storage has to offer. If it was not for him we would have not rented here. Great quality, great service and great employee. We met some other employee who was very rude and not helpful. We were pushed to go to another location much further and definitely we were not going to rent but Mohammed Ali changed our mind. Because of the great service Mohammed Ali provided, a relative also went to rent in the same location. Thank you....
I rent there 2 spaces and I like their service, the employee their been very helpful in both times, the first time it was a young lady manager and the second time it was a gentleman called Mohamed who was very nice and helpful showing me different options and his suggestions really met my needs.
This facility is perfect for me. It is also clean and easily accessible. Mohammad Ali help me with all the details and explained all the paper work. He was very patient while I was deciding the size of the unit and he showed a 3 different units so I could make my decision. Loved working with him.
They have a fantastic group of staff members. So helpful and sweet. I have used their services several times over the years and remain truly impressed. They have a staff member, Mohammed A., that went above and beyond to help me. Great experience!
Excellent storage facility! I was a walk-in on and my initial contact was with Natasha. She was very professional and knowledgeable. On the day I signed application and moved in, the facility representative was Mohammed Ali. He too was very professional and super helpful. I highly recommend this facility
Mohammed Ali spent quality time with my son and I assessing our needs and showing us various units. He took the time to explain to us billing and payment options as well. I was extremely pleased with his service and genuine wish to help!
Mohammad A. gave detailed information about storing, advice, and overall customer service!
Very nice gentleman, Mohammed Ali
Very nice facility. Mohammed Ali was at the front desk and was very helpful and polite. The process of renting a unit was very easy and quick. Mr. Ali was very thorough in his explanation of everything. The area looks very secure and it's a great location to my home. I would recommend this business.
Wonderful experience. Mohammed Ali was very helpful and made sure we got the best deal and the proper unit to fit our needs.
Check in was quick and easy. Mohammed Ali was great to work with and very helpful. Very convenient storage facility
natasha was great! very professional and well spoken. units were clean and presentable. will definitely rent here again.
Service was great! I rented one room but I was given option of better storage unit. Customer service was excellent!
Natasha and Danielle were most patient and helpful. We were moving from Georgia to Fairfax, VA. It was stressful, but these youngs ladies were in routine connection with me, and made sure things were ready when we arrived. My thanks to them.
I was very impressed with the quality of service that I received. I made my reservation online so when I went to the location to confirm, my request was handled in a prompt and professional manner. The onsite property manager, Danielle, was excellent! She walked me through each step of this process and explained everything without confusing or making me feel pressured to end the transaction. Kudos to this location...job well done!
Mohammed Ali was very polite and helpful.
Great experience at this one. Mohammed Ali was wonderful and very helpful.
Mohammed Ali is the greatest. He was very professional, informative, and helpful. Great experience!
Mohammed Ali good
I came in on the 4th of July, and Mohammed Ali was just so kind and helpful! He was a complete delight!
I was moving in May and I just needed moving boxes. I was greeted by two very friendly, helpful women. Natasha and Danielle were awesome! They helped me select the boxes that I needed and helped carry them to my car!! It’s wonderful to see such young women with such fantastic customer service!! A+++
I moved from PA to VA and my contact person Mr Mohammed Ali was not only professional but courteous and very knowledgeable of my surroundings. The experience was greatly rewarding and facility is easily accessible and very clean.
Great location for me and Natasha was great.
The staff here was nice and friendly! The service here is great! Mohammed Ali was very nice and helpful. I highly recommend this location for storage facility. They have many options and different sizes.
MOHAMMED WAS HELPFUL IN SIGNING ME IN FOR MY STORAGE UNIT.
Mohammed Ali was great!! he was really good he needs to be employee of the year very friendly and very knowledgeable! Thanks Mohammed!
I cannot say how horrible this location is. I use to store my items in another storage and there was never an issue. Last night I got locked insider Public Storage. The gate for my car to leave would not open. I called them and the man there was telling me it was because I tried to leave late. NO IT WASNT! When I got there even at 7 there was a couple waiting for what I now believe to be someone to open them, because as soon as I typed in my code they ran into their car and drove off. I then got a police officer there who tried to open me for 3 hours and could not. I called again to speak to a woman who was extremely condescending and rude. While I was talking to the officer she was interrupting me. I told her I was talking to the officer and she demanded that I pay attention to her. I told her he was asking me questions. I ended up having to leave my car there, and the police drove me home. I then had to take an uber to get my car there this morning. When I got there the woman at the desk at had a customer and was waiting to talk to her about what happened. She asked me do I need anything and I told her I had to leave my car last night because the gate wouldn't open. She said oh that was you no wonder you left your car. And the said so... what do you want. SO rude. I have been calling them all day and they wont pick up the phone. Their Instagram has blocked me now since I told them my story. This is the worst company experience ever and the worst customer service ever. UPDATE: On Thursday, May 31, I got a call from Jillian Gonzalez, the area manager of Public Storage. She informed me that she tried to get in contact with me on Wednesday, the day before, not because of the fact that I was locked in the storage place for HOURS, but because she saw my Yelp review. She then informed me that the review would hurt her JOB PERFORMANCE and asked me to remove it. I was actually shocked when I saw such glowing reviews of this place. Now I know why. She calls people and asks them to remove it because it affects her job. She then then tells me that she sent someone over there but when they got there I was gone. WHEN?? I asked her this multiple times but she refuses to tell me when. She then tells me she would refund my uber fare with a Public Storage CREDIT, not a check. Did I use a Public Storage credit to pay for this Uber? She then leaves the most asinine emails. She tells me her boss knows all about her interactions and she is forwarding my emails to her as a way of intimidating me. She wont answer my questions about when this person supposedly came, and is pretending she never told me to delete my reviews, so she can have a better performance score at her job ($$$$$). She is a liar and not to be trusted. I now question the reviews here. I have a feeling shes a scammer, and shes definitely a liar.
Facility is good. Staff was very helpful and suggested places to go get a ride and helpers.Overall, all good. If the slider locks on the storage space were a little more ergonomic to open and close, it would be great.. not a deal breaker though
This storage center was great! Mohammed was very nice and helpful!
Mohammed was very friendly, extremely courteous and took the appropriate amount of time to explain everything to me. He was extremely patient and I'm very glad to have found a unit at a competitive price point.
Very pleasant experience and Danielle was very helpful and friendly
MOHAMMEN WAS GREAT. HE WAS VERY FRIENDLY. GREAT EMPLOYEE
The office staff is absent frequently. So make sure you go to the restroom before unloading. No pun intended!
This place is great! My husband and I are expecting a child and Mohammed made sure our unit was accessible and close. Excellent customer service!
Mohammed Ali helped us today. He also gave us discounts and explained us very kindly and guided us. I strongly recommend everyone to use this place. It is very kind and helps to use at a good price. Excellent!!!!
I absolutely love this location!! Best service ... this location was completely cooperative with the fact that I could only move my stuff after work in the evening... I’ve rented from other locations, so far this is my favorite one
I had a great experience! I was really stressed about finding a storage unit, but when I got to this particular Public Storage, I was greeted with a wonderful smile from Mohammed Ali. He knew exactly what I needed and was extremely helpful. He told me everything that I needed to know, and made the process incredibly stress-free. I left with a big weight off my shoulders, thanks to Mohammed. He's the best!
NATASHA and mangers are great help thank you very knowledgeable and helpful.
I went online to rent a small unit to assist me temporarily in a local move. One of the agents, Mohammed, called me right away, and set up an appointment. When I got there the next day, I couldn't have asked for more informative and friendly service. I work in the customer service industry, and I will see he was an A+! If I could give more than five stars, I would. He took the time to show me the unit, actually walk me to test my code, and went over the details of the contract clearly and accurately. This is not my first time to rent a storage unit, but I can say by far that because of Mohammed, this is the best experience I have ever had, and I will definitely be recommending my friends and family to this exact location.
Muhammed Ali was one of the best customer service I've received he was orderly and did everything swiftly and to the point
Great and convenient location. Mohammed Ali is very pleasant and inviting. He explained everything very clearly and detailed.
Worst storage facility with which I have ever dealt. If you open a storage unit here you will deeply regret it. The customer service is horrible. They have no equipment to use to move items to and from storage units. The lighting is terrible. The main loading dock area is always a mess and smells. The sign above the entry way to this Public Storage location should read: "Abandon All Hope Ye Who Enter Here".
I was pleasantly surprised with the level of service I received. Mohammed Ali was very helpful in providing everything I needed and best of all, his smile was the best thing to brighten my day. Thank you Mohamed!
Good service (Staff name Mohamed Ali)
I had a very pleasant experience with Public Storage I was a little iffy on coming because of my my previous experience with them but I have to say this time went very well. Errol was amazing definitely helped me out and he was very patient with explaining everything to me. If anyone is looking for a storage unit I highly recommend you talk to him.
Very pleasant experience! They are very helpful and took the boxes out to my car. A very nice young man worked with me and the gal behind the desk itched in as well. Great Job you guys!
Exceptional customer service! Both ladies working were friendly and very helpful.
Mohammed and karen were professional, extremely helpful, and funny. If you want a stress free experience i strongly encourage you to stop in and see them.
Mr. Mohammed Ali from Public Storage Centreville VA was exceptional. Great customer service and knowledgeable of all the products and services provided by the business. Thank you sir for making a seamless and quick check-in.
Received great service from Natasha - our appt to sign up was right on time, she explained everything to us, took us to the unit to inspect and then back inside to finish signing up and making payment. We've started moving some items in and everything worked fine.
Great customer service. Very clean and secure location.
Mohammed was very helpful, fair , worth the choice.
Public storage is very clean and great. Mohammed ali he gave a tour. He was very kind and friendly. I will recommend!
This is my first experience renting a storage unit. Mohammed was very kind and helpful and explained everything I need to know about the facility. He gave me a tour and assured me that it is safe and secure.
The location was perfect and the front desk personnel Mohammed was very courteous and professional. The facility is very clean with a good locking system on the doors. You do not have to purchase a "special" lock. $1 for the first months rent is a nice perk. Recommend highly.
Mohammed Ali called me a minute after I booked the unit online and asked when I wanted to come by. Prompt and accommodating employee.
Great place with friendly helpful staff. My unit meets my storage needs, maintains good temperature all times, easily accessible. Monthly payments are automatic so very easy. Overall great facility!
By far one of the best storage facilities if not the best in Centreville. Staff are very nice and knowledgeable. Their rates are ok, but the cleanliness is superb. From the bathrooms to the hallways, to the rest of the property, everything is spotless.
Mohammed Ali was very helpful. He waited for me for 10 minutes after the store closed. He cater to my needs in a very caring way. I will recommend Public Storage to anyone based on the agents performance.
Great place and quick move in. Mohammed was very kind and helpful.
Mohammed Ali gave me and my mom a warm welcoming and gave us a tour of the storage unit since we are putting storage there and help put some supplies in the car for us and treated us with a friendly and polite manner.
Facility is large, clean and well designed. Jenifer & Karen were great to work with. Very well versed in the policies, friendly, and attentive.
Mohammed Ali was exceptionally helpful & extremely nice. He was very patient with me , his customer service is outstanding !
Great customer service,Mohamed Ali helped me alot,he was Very kind and patience I will always recommend this storage.
I like the place what else is their to say.
Mohammed Ali at store 28195 was very helpful with me obtaining all my storage needs. I would highly suggest this store to any of my colleagues, family, and friends.
Mr Mohammad Ali is very knowledgable about the property and very helpful. Thanx
The manager Mohammad Ali is owesome! He explained all the process very kindley. A real first class customer service. I would recommend this facility to anyone who needs storage space. Good location with good staff, this perfect 10+
This facility is clean, easily accessible, but most of all the staff was extremely knowledgeable, helpful and very kind. I would recommend them to all of my friends and family.
Friendly, polite, and efficient service! Nice, clean, dry facility. However, because people are so inconsiderate and hide/take the carts, you can only use those during the times the office is open.
I just want for everyone to know I have rented in numerous states but never have I ever been treated so kind and so special as I have at this public storage!!! Karen who I'm not sure if just an employee or management could not do enough for me!!! Kindness is free and she certainly is a perfect example of a human being that is the kindest most patient young women and that's hard to come by!!! Her personality is one I pray for everyone to be!!!
Karen was AMAZING!! She was really nice and very informative. The property is spotless and organized. It's easy to get in and out of you just drive up and put your code in! I would definitely recommend renting at this property with Karen!
Jenifer was great and very professional. If you need to use Public Storage in Centreville be sure to ask for Jenifer you will be in good hands!
The facility is fine and the units are good, but they surprised us with hidden fees that we're not mentioned when the unit was reserved. Ended up having to pay $40 extra than what was quoted over the phone.
Jennifer was nice and very helpful answering all my question, great customer service.
The design layout getting any out of the facility is a pain in the butt
Bad customer service. Corporate darrin smith didn't even bother returning call. They will call u everyday even when your payment not due and will worry u by saying urgent matter with your unit. Not worth the stress if you can afford to go to another place, GO!!!!
Eric veliz Excellent customer service
Cons: 1) Don't like the fact that the gates are closed at night, 2) the outside walls of the building don't have any windows, and 3) The carts are available only during the business hours. Pretty decent place otherwise and gated but read con above.
This storage facility is very clean and well managed. I was very happy to find this as a safe place to store while in between homes. Karen, the manager, is a wonderful, kind person who is very professional and well organized, It is a comfort to know that Karen is running the show there - she is the reason I chose to do business with Public Storage. I highly recommend this Public Storage location!
Karen at the Centreville location was so helpful and knowledgeable. She went above and beyond to ensure we got the best unit and the best price! Thanks Karen!
This storage facility is nice and clean. Karen is awesome! She's patient and helpful. I'm so thankful that she let me parked the 20' truck for 2 nights, because I had a problem looking for a movers at the last minute. Thank you Karen for your understanding. :)
Karen and her helper where great and very helpful
Karen was helpful getting me settled. Easy access. Hoping that there were better promotional rates to take advantage of. Gotta put my stuff somewhere.
April has the best customer service I was late with the payment she took care of me happy I rented from her a few months ago she was the best
Karen was very through and explained everything very clearly and made sure I got the best value. Karen made me feel like I was her only customer. It was a very emotional experience for me putting my life in a box and she was the BEST consoler ;-) I would highly recommend them. THANK YOU for making a hard time really seamless and easy.
I was able to book a large unit at last minute notice. Karen took care of my transaction from start to finish. She went above and beyond the call of duty to provide water to me and our movers. She assisted in coordinating and communicating while we unloaded. I appreciated the rates, quality and cleanliness of the facility. My suggestion to anyone wanting to bring in a large 52 foot trailer, you will need to either have an expert driver to maneuver the tight turns, or you will have to unload from the front going through the office. I would suggest no larger than a 42 foot trailer. Cassandra also helped out a lot during unloading. She even made a trip for the movers to pickup up some sodas. They were both very courteous and sweet.
Karen and Darren were friendly and helpful in fulfilling our storage needs and in addressing problems.
Pleasant. Everything was explained to me. Karen was very professional courteous and helpful. The facility was spotless. Based on my experience I would recommend this facility.
April and ivan were amazing i love coming to this public stoarge
These guys were great. They were very helpful and informative.
Needed to downsize from a bigger unit ; April was amazing she was on point got me the right size I needed to move. The rest of my stuff April was fantastic
La verdad no son sinceros con los precios que promocionan aquí. Te obligan a comprar un seguro que el mínimo son 11 dólares al mes. De esta manera ya no se hace negocio y también 24 dólares de administración fee!!
Very good experience. April is very nice and patient. She showed me the unit I booked online then showed me another one in a different building. On my second trip, she even returned to office to get the ruler to measure the elevator for me since I'll be moving furniture in and had some concerns. Very nice and patience! Able called a few times to make sure things are good for me and promised to keep an eye for me if there is an empty unit available on the first floor. Very nice and professional too. Nice people to work with. Happy experience!
April was fantastic! Very knowledgeable and presented a few different solutions to my storage issues 😀.
April and Karen are the best. 3rd time we rent with them and we are always happy. My brother Sergio Chaer is the name on there this time. And thes best service ever.
I've never used Public Storage before but two wonderful ladies, April and Karen, were so helpful and answered all my questions. I am definitely going to use them and refer friends!
Karen was absolutely exceptional in handling my business for me upon initial contact over the phone she fully explained all of my responsibilities and what I needed to do and after meeting her in person she was even more wonderful! I cannot say enough good things about public storage or about Karen's professionalism and assistance! Michelle L.
Karen was very helpful when I was trying to decide on which space would work for me. I asked her to show me serval and she helped me decide. Then when we were checking out she showed us different ways to use the boxes to organize.
Karen provided excellent customer service and helped me with all my storage needs. I had no clue about the different sizes of Storage. she was very helpful and she offered a perfect size and very good price. I hope Public storage hire people like Karen. Thank you and will recommand this location to all my friends.
This Storage is a very comfortable & clean area, with two young ladies working there, very professional and fantastic customer services. Very polite and helpful people . Brittany & Karen. Brittany was helping me & my wife, she is a very nice young lady. I recommend this storage highly to all. Thanks Brittany.
Karen was very helpful and made the process very easy during a stressful time
Customer service is on point. They are all very nice at this location and completely accommodating.
Fast and efficient. Very friendly customer service. The unit was extremely clean. Pricing was reasonable and affordable.
Fast and easy !Thanks to Foster and Karen.
I needed to upgrade my storage space to bigger size. Karen helped me and was absolutely amazing. Glad she works there!
Ms Brandy was very helpful!! Thanks!
Erika&Brandy were very helpful in helping me with all of my public storage needs. I recommend if you need a storage unit to pl ease visit these wonderful ladies at 14601 lee hwy!!
Karen is absolutely wonderful-- friendly, professional. I've had other storage units with different companies and also with Public Storage and this location is the best because of the customer service.
Erika is a super client oriented manager. All questions related to the storage space and size and also about boxes (sizes and promotion) were professionally answered. I am very happy with her service.
No one likes to move, in fact if there is one thing that many people truly hate to do is move. Whether this is from one office to another or one home to another. It may even be as little as moving your stuff into storage, no-one likes to move! There are those seldom times where that one person or persons can change your attitudes towards any subject, and may even make a person feel better or to display those corners to the sides of ones mouth, inching them slowly upwards to yield a smile! But, does that really ever happen with life? Hmm? A few days ago, I was faced with a monumental move- moving my future Ebay business to Public Storage. As I haven't rented storage in a number of years, I began my story by talking with Mike on the phone. He was very professional and explained that due to my needs it appeared as if I would need an empty warehouse! (Just Joking) He said that there were units that I could rent and the rent per month was $X.00 per month. It sounded good, so on my lunch break- off I went to the Public Storage to begin renting a unit. As I drove up to the location, I parked and walked in and met the care-taker by the name of Karen. Now, I am not sure if management has any idea of what a gem they have working for them, I wouldn't be meeting Karen as she would be working at Corporate or even at the National Headquarters for Public Storage. Needless to say, I had the pleasure or working with Karen. Her knowledge and Professionalism really were tremendous and seriously,"when people move- it often turns them into something that they sit on all day and you can add a "whole" on to that to figure out the word!) Karen took me on a quick tour of the location and asked me about my storage needs and explained that she thought this particular storage would be best for my particular situation. After filling out the paperwork, she explained the various procedures that are required by each tenant moving their gear into storage and was she is literally a very professional and motivated person. I paid her the particular amounts to reserve the unit for x amount of months and our conversation was over. (Not really) After I paid for my brand new unit, I began to think of a smaller version of the unit that appeared to be more better suited for the material that I was putting into storage. I stood at the storage unit and pondered this strategic action for a few moments then made the Command decision to not rent the larger unit, to rent the smaller one. Now, I didn't explain to you all how much paper work is involved in leasing a unit, but if one has ever purchased a car- or joined the Armed Forces of the U.S. then perhaps you can picture how much paper work is involved. After explaining my change of heart to Karen, she said with a honest to goodness smile on her face that it wouldn't be a problem and with that, I handed her the paperwork and we began the reversal of getting my storage needs taken care of. Normally, I don't write reviews- but in this case- Corporate needs to recognize what talent they have on their staff as Karen is motivated, and bright! If others begin to recognize what I managed to understand in a very short period of time, it is actually only going to be a short period of time, before one of her customers hires-her-on-the-spot for a better position and more money!
The customer service I received from Mike was A+.
Rented a 10 x 30 unit yesterday. Tiffany and Karen were both friendly, service oriented, and great to deal with. They explained options and showed the unit. A great experience so far. Thank you!
So helpful and friendly! The manager went way out of his way to meet me at unit and get a new lock in and was so nice! Thank you for making me feel safe =)
Michael & Richard was good support while using storage room thanks.
I want to start by tell Mike, THANK YOU for your in-depth customer service that made my check-in, movein and all around experience with this location of Public Storage great. I have another unit not far from this location and I could see a night and day difference. Mike was eager to help and make my transition as easy as possible. Mike, went above and beyond to help me locate a cart, with no questions asked as he could see I was short on time. This was refreshing to know that some still care about their trade. My other PS location, rush you and give you some plain answer or not care to help so they can get back to sitting and doing nothing. When I walked in, I seen Mike speaking on the phone with a potential customer, you could tell the customer was confused and was not easy to deal with but Mike never lost his cool or said anything negative about the potential customer once he was off the phone, as some reps have to my face in the past. Mike, follows all policies and ensured I was aware of everything that related to my storage unit. He is very knowledgable. IMO, he needs to be promoted or given some collateral duties to get him prepared for management. Mike is definitely an asset. The unit was great and meet all my needs. Only issue I have/had was the fact that I came to drop of my items and there were no hand carts to move my items to the 4th floor and with only 3 total hand carts in their facility ( 2 SERVICEABLE AND 1 NOT OPERABLE) it was a disappointment to come there from a good distance away and not be able to move my items into a unit that I have purchased. I wasted gas, money and more importantly TIME. *****to Management ***** please order more hand carts, so that future customers aren't having to wait. Thank you again Jesus Perez Gunnery Sergeant (Ret.) USMC
Super nice staff at this location, clean an well kept property, convenient location near route 66, reasonable rates and clean storage area.
Mike was awesome. Very smooth process.
Wonderful staff willing help out the renters.
Mike was awesome!!! Very helpful and explained things very thoroughly! I've never rented a unit before and I felt perfectly comfortable with the whole process. Thanks!!!
The service was great! I was in and out in no time, and I got the unit I wanted.
There were a few people working when we came in but everyone was eager to help and friendly. Property was very clean and well maintained.
Came in to buy some boxes. Karen and Greg were very helpful. They told me about a sale so I could save money. They then helped me put some boxes together. Great staff and helpful! Thank you!
Helpful service! The employee helped me fit boxes into my car.
Karen was very knowledgeable about the boxes I needed and even help me load them into my car. But what I admired most about her customer service was her hospitality and kindness to my wife and I. She's always been polite when I come by. Keep up the good work!!!!!
New to this facility, but the online reservation site and quick communication from the Property Manager Karen made for a smooth transaction.
Erica and Karen were very knowledgeable staff and help me pick that the right size unit for all my construction I would highly recommend coveralls and coming to public storage here off highway 28 in Centreville Virginia thank you
Beigie He was really a big help today he explain everything well and that's why i will recommend him to any of my friends... Good job bro👍👍👍
needed to park my bike for the winter and there spaces where perfect
I recently just purchased a unit at this facility and was absolutely satisfied with my unit. Karen was extremely helpful and I could not of asked for a better representative/person to talk to and figure out what unit was best for me. I would highly recommend anybody looking to move there stuff to a unit in the northern Virginia area to this location. Quick,Easy and the best I've dealt with
Had to move stuff quickly this place worked out great
I needed a space quick and they where so helpfull
Wow what a difference in this latest moving experiment I had. Last time I moved and had to use a storage unit was over 10 years ago. It was a different facility but I checked them all out before. I got a 10 x 10 unit yesterday from Public Storage. I placed a reservation online and about 10 mins later Fatu from the facility called me. She was very pleasant and I told her I would be there in 30 mins to finalize the deal and to make sure this is the correct size unit. I walk in the place and it's beyond clean, the normal stuff for sale like boxes, tape etc. Fatu said hello right away and told me about the place, asked questions about what I was storing and then we decided to look at the unit to make sure it was the right size. The place was very clean, it was in the climate controlled section. The unit looked brand new, it was on the 2nd floor but very easy to get to. I was sold and now it was time for the paperwork. I can't express enough how nice Fatu was to me. She didn't try to upsell or have me buy any of their supplies. She told me about the insurance that was necessary, and explained the pricing in easy to understand. This stuff can get confusing with stuff like 1st month rent $1 and prorating etc. But she explained it with no issue and made sure if I had any questions to answer them. All in all I was there for maybe 25 mins total, left very happy and I can't (well not really) wait to move stuff in there today. I hate moving, but I'm sure i'm not the only one :) Thank you Fatu!!!! Jeff
Much more expensive than other places close by, but friendly service.
April provided such excellent customer service! She communicated the terms of my lease easily and was a joy to talk to!
Storage unit was nice and clean on move in. Good prices. Beigie was very helpful.
Karen was very helpful. I needed to transfer my unit to a smaller one and Karen helped me find the size and location that worked really well for me. She was very pleasant and helpful. She couldn't have been nicer! I was at the storage unit for a few hours and she came by to check that everything was okay. The facility is very clean, inside and out and maintained in great condition. Security was not a concern at all. The units are clean and the doors and locks work easily. The climate controlled building is great and I don't need to worry about temperature and humidity problems. Johnny completed the paperwork on the new unit and was very helpful and friendly. It was a great experience!
They are kind and nice
Great Job! Ally and Amanda were very helpful and we were in and out quickly.
Ally was very helpful and knowledgeable getting me set up with my storage unit.
Ally and Amanda were wonderful! Great customer service.
Charlene was excellent!
Great customer service!
Karen Outstanding service and professional approach. She was an outstanding representative of your company. I will recommend this location to all my friends and family.
Karen is a doll....very friendly and helpful. Great place. Great service.
Great service! Karen was extremely helpful and thorough! Great place in general!
wonder people! clean office and Amanda was so nice. look forward to be coming to the storage space.
Ally and Karen made the whole renting process quick and easy! They work with great sense of humor.
Tamieka was a huge help in getting me outfitted with a new storage unit. I came in during the last 10 minutes of the day and she stayed late to set everything up with my account. The unit has been a great asset and I have been totally pleased with my renting experience so far.
Tamieka and Katherine were extremely helpful, professional, and knowledgeable. A pleasure to work with them!
I came in needing some information about a possible unit we may need to rent due to our home being put on the market. I came to get boxes and a few other items to start packing up our house and was met with wonderful customer service. Tamieka gave me prices and showed me a couple of different units and even helped me to the car with all my supplies. I mentioned I hope she will be working the day we rent! Thanks for all your help!!
I stopped by Public Storage today and was warmly greeted by Tamieka before she took me around to see a couple of potential units to rent. She was pleasant, informative, and answered all of my questions leaving me with a great sense of comfort. Aside from the cleanliness and good prices, I highly recommend this location because its hard to find such amazing customer service in Northern Virginia like this!
The ladies that work here are really nice. They explained the procedures and payment information thoroughly. They also informed me of the other public storages nearby and what they offered because I had asked. No complaints!
Karen was very helpful and informative. nice and clean storage facility.
Tamieka is awesome. She did a wonderful job and was very patient with us as we took our time to decide.
I had a great experience when I moved in last week-end. The staff was extremely professional and very nice, especially Tamieka.
Tamieka is amazing, great service and it comes with a smile.
I received first class customer service from Tamieka at this location. She was able to answer all of my questions and went above and beyond to make sure I received the best price possible.
I was very pleased with the customer service. I appreciate Tameka's and Sharon's willingness to help as well as their friendliness. Glad I chose this place.
Great, friendly service. Beigie was very efficient and helpful. He helped me find the right size storage unit to fit my needs. Gordon and Tameika were also very friendly and helpful. Would highly recommend this storage facility to others.
Have used this place for months - Biagie, Gordon, and Tameka are always around and always helpful. Recommended!
Beigie and Tamieka were very helpful and willing to help when we became agitated with things beyond their control they remained calm and put us in contact with someone who could help us. Tamieka followed up with a nice phone call the next day to make sure our move to the new unit went well
I went to Public Storage today to get a storage unit. The staff working there were very polite and informative and were able to set me up with a great unit with ease. It took no time at all and I was in and out with a great unit that was very well kept and in a great location. Biagie explained everything easily for me to understand and was very helpful with any questions that I had. I've rented storage units before but never at Public Storage. I felt very secured here and hope to continue business with them in the future.
Public Storage is conveniently located and well laid out for ease of service. The facility is clean and well-stocked with supplies and offers a variety of storage units. Associates are knowledgeable, efficient and customer-friendly. The property manager is very thorough in explaining terms of service and policies of the company.
It is a great location easy access. The facility was clean both the office, grounds and storage spaces. We had the opportunity to see two storage spaces to find the right size that would suit our needs. Courtney called immediately after I made my reservation online to see if I had any questions or concerns that she could answer, She was very polite and courteous. When I went to complete my paperwork Poonam help me complete my process of renting the storage space. She reviewed and explained all the paperwork very thoroughly. She made sure that all my questions were answered. I really appreciated the great customer service that I received especially since it seems to be long gone in most business today. I would definitely recommend friends and family. This is an exceptional business with an excellent team.