Public Storage Self-Storage Units at 12465 Northup Way, Bellevue, WA
12465 Northup Way Bellevue, WA 98005
Rent and pay for your space online – today.
Move in during gate access hours.
Onsite Manager Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
Onsite Manager Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
7.5'x10'Online only price$ 79/moMedium 7.5'x10'
$ 79/mo $158Best Price Label
- Inside unit
- 1st Floor
8'x10'Online only price$ 89/moMedium 8'x10'
$ 89/mo $178Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 93/moSmall 5'x5'
$ 93/mo $116Best Price Label
- Inside unit
- 1st Floor
5'x15'Online only price$ 108/moMedium 5'x15'
$ 108/mo $216Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 117/moSmall 5'x10'
$ 117/mo $146Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 132/moMedium 10'x10'
$ 132/mo $190Best Price Label
- Inside unit
- 1st Floor
10'x12'Online only price$ 158/moMedium 10'x12'
$ 158/mo $228Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 249/moLarge 10'x15'
$ 249/mo $311Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 286/moLarge 10'x20'
$ 286/mo $414Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 348/moLarge 10'x15'
$ 348/mo $435Best Price Label
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
1800 124th Ave NE
Bellevue WA 98005
Self Storage Near
12385 Northup Way
Bellevue WA 98005
Self Storage Near
13640 Bel Red Road
Bellevue WA 98005
Self Storage Near
13105 SE 30th Street
Bellevue WA 98005
Self-Storage Near Bellevue
Resources from the Help Center
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See what fits in different storage unit sizes
Bellevue Storage Units Near State Route 520, Interstate 405
Public Storage in Bellevue gives Eastside customers plenty of different options when it comes to finding the right self storage unit.
Easy to get to from any direction in town, this facility is right near the intersection of Northup Way and 124th Street, just south of S.R. 520 and east of I-405.
After a long day on the trails at nearby Viewpoint Park, drop off hiking gear in a handy 5x5 storage unit at this location, from dirty hiking boots to trekking poles and backpacks.
For folks commuting in and out of Seattle via the 520 bridge who need easy access to their storage unit right off the highway, a 10x10 storage unit is a convenient spot to keep medium-sized loads, including boxes of personal belongings, small furniture items, bikes and more.
Moving out of a house near Wilburton and the whole place needs to be packed up while the search for a new home is underway? Let a 10x30 storage unit provide some peace of mind by holding everyone's stuff all in one place for however long is needed.
Indoor storage units allow customers to access the door to the unit from inside the facility, while outdoor storage units provide drive-up access for easy loading and unloading. The enclosed vehicle storage units offer a great way to store a car, motorcycle, SUV or truck inside to help protect it from the elements.
Derived from the French words for "beautiful view," Bellevue is a community that boasts breathtaking scenery with Lake Washington on one side, Lake Sammamish on the other and the Seattle skyline just across the water. With excellent schools, first-rate parks and recreation, wonderful residents and thriving businesses, Bellevue continues to be one of the premiere destinations in the greater Seattle area.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 550)
Richard was very good at his job!
Richard did an incredible job helping us!
Dennis provided the best customer service, far exceeding what I would ever expected at a public storage facility. Thanks for making a bland experience memorable Dennis!
Richard is awesome 👍
Richard is kind and help me find a good one!
Richard has excelente Customer Service.
Dennis was a great help getting me into a unit today. He made it very clear and understandable. Looking forward to using Public Storage for years to come.
Denis was very polite and more than helpful.. got me the rite size storage for what I needed.. thank you .
The service at this location is truly fantastic. It was my first time renting a storage unit and Dennis was extremely helpful with the process. He explained the pros and cons and was happy to show us the different sized units. Also got a good deal online. Really pleasant experience! Highly recommend this facility.
Richard was great!
Richard is great
Richard is very nice and friendly. They got the best service.
Richard was the best! Guy has it down to an art. Will definitely be back!!
Richard is fantastic and gives 5 star service! I have been back in forth with moving over the last couple of years and always end up coming back to this location because Richard knows what he is doing and can guide you on the unit size you need. The rental process is really easy with him and a pretty quick process. The only negative is that Public Storage will randomly change the rate with a month notice. If you don’t have easy access to your unit that can be problematic being stuck without an option. That’s why it is 4 star not 5.
Richard was very helpful
Richard was very helpful and clear. Excellent customer service.
Richard is a very helpful gentlemen. And professional.
Thankful for the kind hearted-ness of public storage specifically Dennis! I’ve had tough circumstances around this move and his generosity and nice smile made it a little better:) thanks Dennis and team!
Way overpriced. Taking advantage of tech boom in area.
Richard was awesome. Very responsive and helpful when another Public Storage facility was not reachable for access when my moving vehicle arrived. I would recommend this location to anyone!!!!
Richard was helpful
No greater Public Storage manager out there than Richard!
Richard good service
Richard is very helpful, he help me get a second unit very close to the current one. Come ask for Richard if you need a unit.
Though the prices weren’t as low as the website led me to believe, Larry helped us out and showed us what different units cost. Super friendly, straightforward service.
Dennis was great at helping me find a storage unit that best fit my needs. Very good experience.
Richard did an alright job showing us around the property and helping us identify a storage unit. However the facility itself is pretty poorly managed. Their system is regularly offline making access impossible, and the process for contacting the management office is convoluted and often times fruitless. If you need to access your unit frequently, I recommend avoiding the internal A100 units and locate something on the periphery of the property.
Only 1 family can rent a storage unit. I'm not even related to anyone else here.We just have the same last name but the lady refuses to let me get me own because of it.
Richard is great!
AWFUL CUSTOMER SERVICE!!!
Richard was very helpful and knew a lot of the information before we even asked. Thank you Richard
Awesome service by Richard, he is very helpful and help us setup in 15 mins flat!!! Just remember it’s on the main road, maps shows the wrong address, better call Richard and check once…
Smooth setup process, Richard helped a lot in making it seamless for us…
Richard was very helpful and kind. Very respectful and knowledgeable.
Fantastic service from Larry, really super helpful
Richard was very helpful with the initial procedure of getting me started.
Richard provided excellent service!!
Richard was incredibly helpful, got me situated in a more appropriately sized unit than I initially reserved and at a better rate!
Was serviced by Richard. He was excellent, super fast service and very friendly!
Richard has set a new bar for customer service and I am so very excited to be back in Bellevue. I saw Richard's name during my search so it was easy to know this was going to be the perfect place to meet my needs. So excited to be back in Bellevue.
Thanks Richard you are the best costumer service I had in a storage place. Kind and helpful. Keep it up!
The Manager is very friendly.
Richard is really help and it is a easy and quick set up and get a unit.
Richard was great today, helped get me setup and got a great deal and was very nice to work with.
Richard was absolutely fabulous! He was patient, helpful, and extremely kind! Thank you!
Richard is great!!
Richard was great and super helpful!
Richard has and continues to provide excellent customer service. I am a long time customer. I always feel comfortable reaching out to Richard with any concern I have. Richard really makes me feel like a valued customer and is a very good person. Bravo!!
Richard was kind enough to leave his meeting and provided me with excellent, 5 star - Mariner worthy - assistance! Highly recommend! Thank you Richard.
Richard was very helpful this morning on processing my rental.
Richard was really great and did his best to find the best deals for us! Gave lots of helpful tips for keeping our stuff safe and secure.
Got very professional service by Richard, He was really helpful and polite! Highly recommend, thank you so much!
Richard gave great service!
I had the most pleasant experience with Richard who mans the facility. Richard was extremely helpful. I was initially unable to find the location and Richard was very kind to help me with the directions. Once there, He showed me around the unit and the facility and was very quick with the paperwork, all the while answering my numerous questions. The facility itself if very clean and the storage units are easy to drive up to. Rent here for a hassle-free experience.
Ice and clean no Hassel place
7 star service! Richard was incredibly helpful and I couldn’t have imagined the process going any better.
Lorita had a lot of patience, answered all of my questions and was just very helpful. Thank you!
Richard was very nice and made the process quick and easy
I had a great experience. Lorita was very helpful. There are many storage locations along Northup, and you should certainly choose this location.
Richard helped me and the process is really smooth
Wonderful technology and customer service. Lorita and Richard were wonderful to work with.
Excellent experience dealing with the on-site customer service representative, the manager has been really helpful and responsive, he returned my calls and addressed all my concerns, making adjustments within a timely manner when it was needed. I definitely recommend rental at this site for anyone considering. 👌
Richard was amazing was really helpful and great service
Richard was very helpful and accommodating and very nice.
We had great customer service Richard was so helpful. He keeps a clean storage facility and was out raking leaves around property in the rain.
Richard was very helpful, clear and courteous. Offers time and patience and very thorough. Public storage is fortunate to have a helpful employee
Richard was great and provided very good service while we rented a unit at this Bellevue facility
Richard was very helpful, and did a great job with my storage needs .
Richard provided excellent service and made it easy to set up my storage space.
In the 9 years that I stored stuff at this facility, I always had a great relationship with Richard the manager. He is personable and eager to please, and even got me a discount during the "CoVid months," which was much appreciated. I'm leaving the area due to retirement, which is the only reason that I am cleaning out my storage room at this location. Otherwise, I'd have been happy to remain a customer there. Richard provided a good and consistent job performance over those 9 years.
Richard was great with everything and helpful!
Richard helped a lot
Highly recommend this storage place. Clean, organized, 24hr access, easy to park, easy to load and unload. Richard is always super helpful, professional and friendly. Will definitely use it again in the future.
Richard made everything quick and simple for a storage unit. Thanks!
Richard was a great people. He was very helpful.
Told What Correct Way Get Through The Gate.Mr. Richard Hoon Yo
Public Storage needs yo be investigated for accessing unvalidated fees, this company has a historical pattern for bad, borderline unethical business practices. It is time for the government to intervene and hold Public Storage accountable. I researched comments from other states and local ... and found that the comments are consistent from former and current customers.
I've been storing my things at this PS location for a few months. The place is well kept - I often see the manager (Richard) outside trimming weeds, sweeping, and otherwise keeping the place neat, clean, and presentable. Even during the extreme heat wave, he was outside working on the facility. Also he is very clear and courteous to me and other customers as I wait my turn in the office.
I had a review praising Richard for his great customer service however, today I am more than upset. Today my aunt was told by this human that she needed to leave the storage unit. She is half deaf, she doesn’t speak English well. No she was not on the way, there were no boxes on the hallway, she was fixing her boxes since she is moving out of the country due to health concerns. This man yelled at her, she called me in tears having a panic attack because she couldn’t walk home. This is more than just terrible customer service, this is in humane treatment.
Gentleman that works here is always nice. Sometimes it takes a while to find a trolly, but they are around 😉
Richard and his team are so fab. Weve been there since 2015 and the place is super clean, and hes always working on the greenery, sweeping and keeping it super tidy.
Richard was great and very helpful!! Thanks for helping us get out 3rd unit set up..
Richard was very helpful, friendly, and knowledgeable during the process and he makes my moving in and out process breezy!
Accidentally threw away our key and after having a laugh about that Richard here offered phenomenal help, unlocking our unit the same day, going above and beyond!
Richard was very helpful and got we all squared away with a storage unit and some supplies.
I have stored items at the location for many years. It is clean, well-attended and well run. The manager Richard was particularly kind to me after my husband died and we had to go through quite a process with Corporate to allow me access to my unit. He was very helpful and empathetic. I appreciate the facility and the service, particularly from Richard.
Run of the mill storage
Richard was very helpful
Richard was wonderful to work with. He made it an easy process to rent and answered are questions well. Thanks
I got my own storage after years of using a unit (Thanks, Charlene Hanson for helping us find a house! Best realtor ever!!) at this location and the customer service is great. The staff has always been very helpful and friendly. There was a crazy wind and rain storm a couple months ago that brought a branch or something down on the roof of my storage unit. The leak ruined one piece of furniture (it was in a bag with the opening toward the leak) and they helped me with it quickly with such kind attitudes. Best thing: When I forgot to update them that I got a new debit card for autopay, the manager who calls is SOOOOOO nice about a missed payment. He didn't know the reason my card was declined but was still kind and patient. The rooms get chilly, but not nearly cold enough to damage anything. In summer the place stays cool which helped several paintings last for years in the storage room.
Not good. I don't like the manager person. Had a bad attitude and smelled like strong tobacco smoke. The prices on their units is too expensive and the location is on a hillside which makes things difficult. I saw homeless living in the units.
Richard walks you through the entire process from start to finish. Didn't take long at all and he was very friendly.
Man. Wish they had a better size storage for the $1
5 stars to Richard for helping me find the right size unit for my belongings. Very efficient. Very clean. Great rate. Easy access. Richard was great to work with. Thank you Richard!
Larisa was extremely helpful, great customer service. She is very friendly, and answered all my questions. I can definitely recommend this place. Richard as well, very, very helpful, and can answer every question you have!
Richard made sure everything was taken care of. Amazing customer service
Richard was very helpful in getting everything sorted out. Everything went smoothly.
Not nearly enough carts. You have to walk all over the place to find one.
When I first arrived my assigned code did not work. The manager, Richard, was very helpful to get my access working and answered all questions I had. So far, so good.
Richard was a great helper. Very convenient, all units are floors level make it easy to move.
Today I worked with Richard and he was extremely professional and kind! Ask for Richard, he will take good care of you.
This is my first interaction with the Public Storage service and I very happy that I have had a good experience with the storage manager Richard. He is very professional, positive, patient, helpful, and accurate in his advice. I received clear answers to all my multiple questions during the process that was perfectly organized. Richard also has shown me how to use all the entrance devices and the lock. I am absolutely satisfied with the result.
Super clean, excellent customer service, highly recommend!
Richard is very helpful estimating unit and assigning right unit that fits all our stuff. Love to get service here.
Richard was awesome and helpful. Super easy process
He is good at his job
Richard is most professional. Storage manager I have met. He answers all my concerns with professionalism. He always ready to give a good advises so that I can make my payment. He always call you to let you know when you payment is due. Thank you Richard and happy New Year.
I have been a customer of Public Storage for more years than I can count. During these years I have utilized a number of different Public Storage locations and every now and then I find that it is the employees that make the difference from one location to another. I have had the pleasure of working with Lorita at location 27806 and want to compliment her in her professionalism and customer service skills. Not only has she been very helpful but she is a delight to work with. She is truly a ray of sunshine and will keep me coming back to this location.
Richard was a great person to deal with very polite,courteous and getting my new storage space was quick A++++++
The gate at the main entrance was damaged when I visited a few weeks ago. Not sure if it has been fixed.
Great service from Richard, he explained everything throughout the check-in process, and made sure I was getting the best deal possible and storing all my things correctly.
Dennis and Richard is an AWESOME .
Thanks for the help Richard. Your support of my move in was fantastic.
Went to check out a storage as I plan on moving soon Richard was a amazing help answered all my questions and was very professional
Brian and Richard were so incredibly helpful!!. Great, clean facility!!. Highly recommend for a fantastic place to store your important belongings!!
Brian and Richard are amazing. I was asking Brian about possibly needing a unit, and he was extremely helpful with answering my questions. He told me that Richard was the property manager here, and that he is even more knowledgeable. I will immediately think of this place when I know if I need storage in the future.
Richard and Phillip rock the house at public storage. Been storing there almost 3 years and have had a very good experience. Thank you for all you do.
Dennis was super helpful and patient. He guided me they the whole process and gave expert advise on what is right. I highly recommend if you are here look for Dennis
Richard is a 5-Star Rock Star! He solves problems like they never even happened, makes it look easy, and is friendly every step of the way! Too bad we can't clone him and have him work in every Customer Service setting! My hero!!
Dennis was wonderful in helping us find the right space and getting us moved in.
Great service. Phil was super funny, fast and great to work with. Will definitely recommend.
Have rented here three times, always good service and secure spaces.
Richard was very helpful getting me setup with a 5x10 storage unit. There are many storage places in the area, but this location has the best deal for what I needed. Be aware that you need storage insurance as well; they offer $15 per month on site with $5000 coverage.
Well ran facility. Richard and Phillip do a great job - always welcoming and helpful. Most of my interactions were with Philip and he was always professional. I recommend him for a raise and also get that man some business cards because I asked for one and he didn't have any. Keep up the good work!.
Richard was very helpful with rental and got me hooked with the perfect size unit.
Richard was great!
Lorita is amazing. I had a great experience and smooth and fast transaction. Best rates compared to places around.
Philip has helped me twice now, and needless to say both times have been both a learning process as well as amazing! As a first time user of storage units he was the best thing that could happen to me! He was witty, had a lot of charisma and definitely made my experience enjoyable! Pay this man!!!
Dennis is amazing! Thank You for all your help!!
We rented a 10x15 storage unit with Richard and (King) Phil. The experience went incredibly smoothly, and they were very friendly and knowledgeable. They worked really hard to get us the best storage and insurance for us.
Phillip and Dennis were most helpful in solving my problem.
Thanks Richard for making my visit so smooth. You were very easy going, flexible and to the point, in detailing steps to me.
Phillip was awesome helping us with our storage. Give that man a raise!
Needed storage quickly and was very pleased with this place for the location and excellent service!
Phil and team were awesome!
Richard was really helpful and quick in helping me get my unit rented! Great experience overall.
Lorita did a great job getting me set up with a new storage to help me move out if my condo. Great location too.
Richard was amazing! Friendly, fast and easy terms. Very happy with my experience.
Richard was great! Setting up an account & confirming a unit took no time at all.
Richard was very welcoming and knowledgeable very grate service.
Richard was very helpful and quick getting my unit setup
Richard was friendly :)
Beware of break-ins. The staff are a pleasure to work with and the units are great however, there was a break-in over thanksgiving.
nice staff Richard, very friendly
Thanks to Philip and Bryan for their pleasant service in reserving and contracting storage at Public Storage! They made me feel special !!
The only thing I hate about Public Storage is their non-pro-rated billing policy.
Richard was wonderful. Answered all questions. Made the move in experience quick and easy. Absolute pleasure doing business with Richard and Phil.
Richard and Philip are very helpfull
Richard was a great helping person in a renting process that I did as well as Philip.
Richard was very friendly and helpful getting me setup with a unit
Phil is a Rockstar. He was patient in helping two crabby ladies figure out what was going to work best, plus he stayed late to make it all happen. YAY Phil!
I worked with Phil today and he was very helpful! A pleasure to work with and a great listener :)! This is by far my best public storage experience!
Starting with a very informative online reservation process this past Wednesday, I subsequently rented a storage unit and was greatly pleased with the service I was provided at the office by Richard and Phil. Everything was explained in detail, I was given a tour of the facility, and left with no questions unanswered. I highly recommend this facility!
Richard helped us get our storage unit. He was very courteous and helpful!
Richard was extremely professional and nice. Fair price and great service
My experience was great. Richard was very thorough, quick and helpful.
Richard was absolutely wonderful. He made the process easy and seamless. I’m glad I came here.
Philip did a great job getting us set up with a unit. Very welcoming!
Amazing service with Philip. Appointment was on time and effortless.
Philip was fantastic! He made renting the unit very simple. Great customer service.
Richard is amazing and so helpful! Highly recommend!!!
Richard and Phil were fantastic and got me all set up! Highly recommend these two
Great experience for my first storage. Richard was very thorough, patient, and professional. Could not have asked for better service
Philip was so helpful and made everything so easy. Philip is a rock star.
I had a great experience with Phillip “the good burger guy”!!!
Great service from Richard. Thank you.
Thanks for the smooth sign up, Richard was really helpful with getting me set up
I called very nervous about finding this place and storing my stuff. I’m leaving feeling a lot better. Both Richard and Phil were VERY patient and understanding when I called and when I showed up. This is the right place to go if you need help!
Richard and Phil were great.
Richard and Phill are nice. Nice service
Richard was very good
Quick and fun service from Philip....easy and no pressure
Richard has been very helpful with finding a great storage unit and assisted me with moisture for my things that I plan on placing in the storage unit. I recommend coming in and speaking with Richard, he's been very accommodating and pleasant to do business with.
Richard and Phillip were helpful and fun to deal with!
Richard was kind helpful and good
Phillip and Richard got us set up quickly and answered all of our questions. Easy process
Philip and richard where great.Great Costumer service.
Richard and Phillip were very helpful, no problem move in. Will definely recommend you
They have great storage units. We were absolutely awed and floored by the service rendered by Richard & Philip (Property Manager). Great support. Thanks team. Big shout out to you guys!
Easy move in. Richard is so help-full in process
Called today to get a storage unit at this location. Larisa was very helpful both on the phone and in person. Everything was explained thoroughly and went smoothly.
Philip and Richard were outstanding to deal with. Professional, straightforward, and friendly.
Philip was great!!
Philip was awesome, he was super friendly and I found the locker i was looking for at a reasonable price
Richard was AWESOME! Was on point and very detailed. Looks out for the customers needs. Very good experience!
This is my 4th time using this location. Richard is the best when working up the plan and taking care of business and the customer. 5 STAR rating.
Great guys & great service!
Philip is great. All done professionally and I appreciate that.
Great spot and affordable! Check with Richard because he is so friendly and will give you an extra golf ride!
Philip was great!
Larry was super friendly and extremely helpful! Great service.
The manager was nice and the facility is clean.
Richard was super helpful and quick about getting me into a new unit.
great place, super friendly staff Richard and philip really helped me out
Philip and Richard greeted me and communicated really well with the plan for the contract, mildew tips and good humour. I arrived and they were ready for me to move in and gave me tips on how to efficiently move out.
Check-in was very smooth. Richard was well prepared for the appointment. He was very helpful and explained everything properly. Unit was cleaned and ready for me. I strongly recommend this facility.
Richard was awesome. Made signing up a breeze.
Richard was very well informed and knowledgeable. Quick and easy process from start to finish!
Friendly service from Richard! Thanks!
Richard was very friendly and guided the move in formalities by explaining each and every detail.
Easy check in, friendly service, clean space.
Richard and Philip was great!
This facility was burglarized in early April 2019. 5 units were robbed and numerous others damaged. The sliding locks(standard) on the roll up doors were easily cut by the thieves. The staff did not provide video or info with police as requested. There are only 4 cameras onsite, with only 1 inside the actual storage area. USE AT YOUR OWN RISK.
Great service, Philip and Richard were extremely helpful! A+ customer service all-round
Dennis was very helpful and very quick with my move in!
very helpful richard and dennis
Sir Phillip and Sir Clark were wonderful. Check-in was a breeze and they were both very helpful.
Richard is great! Thoroughly explained everything about my unit rental and made the process swift and easy! Thanks for the good work!
We had a great experience renting a unit here! Mylia was so friendly, as was the other gentleman at the desk (we forgot to get his name, unfortunately), and they both made it a breeze to get through the process. My father and I really appreciated the great customer service here.
Richard is awesome! Thank you
Nice service. Quick and to the point.
Dennis was very helpful and friendly!
Easy check-in experience with Philip and Richard. They answered all my questions. I got a large 10 by 30 space for a good promo rate. Hopefully that rate will last for a very long time. Since this is day one I will revisit this review at some point in the future. Good job Public Storage thank you.
Richard was very helpful, unit clean, process went very quickly. Thanks!
Great storage place! Richard is very friendly and helpful. The prices are amazing!!
Richard was amazing! Very knowledgeable and professional. Helped us find the right storage unit for the right price and worked with us on coordinating the pod drop off. Will be referring others to come by for storage needs.
Richard was very helpful with my moving necessities. Highly reccomend this location
Philip was great, was very helpful.thanks Philip.
Do not go here - they held my stuff “hostage” (ie did not allow me to access it even though it was in my name) due to a typo they made
Richard was very helpful setting up my Acct as a new customer
Richard was very knowledgable and worked with me for a few weeks figuring out what works best for me. He spent time researching other locations and options for me. Much appreciate the approach.
Richard was very helpful with our rental process
Philip has been great today setting me up with my unit in record time. Friendly staff... Highly recommended!
Very helpful and clean storage. Best rate I could find in the area.
Very friendly staff (Philip helped me while I was here), easy check in process, and the facilities are clean. Nothing to complain about!
Joe was very pleasant and helpful.
Terrible customer service. Left early because they lied about pricing from the beginning and would add extra fees without explanation. I would try to pay online and it would error out, making the only option for payment to drive in since they could never set up auto pay correctly either. Would then tack on late fees that “they had no way of refunding” even though it was an error on their part. Never leave reviews like this but it was beyond me how they could make something simple like a storage unit so difficult to deal with.
Philip provided efficient service when we secured our storage unit. He thoroughly explained the contract and answered all of our questions. He was very helpful and showed us the unit all with a smile and a great attitude. Thank you Philip for all of your help today.
Richard very helpful with everything
Richard was fantastic!
Richard was professional and quick and made the move in smoothly.
Joe was really helpful! Great customer service.
Dennis was super helpful and very friendly definitely recommend!
Great service by Brittney and Richard
Richard was great made the whole thing easy!
Richard was the best helping us through this time of transition!
Both Britney and Richard were very helpful and knowledgeable, great service
Richard made it so easy for me! It’s my first time getting a storage and I have peace of mind.
Dennis and richard were great. Friendly and quick
Mylia and Richard were amazing - got me the perfect unit for what I need at a great rate, and made the process a breeze. Highly recommend this storage for price, customer service, and ease.
Rich was helpful, fast and efficient.
Richard was very helpful. We needed to rent an additional storage unit a couple of months later. Once again, Richard was very helpful. He expedited the process for us and helped us choose an excellent unit for our needs.
Richard has a great attitude and gives excellent care. Thank you, Richard.
Came in the rent a storage unit and met with Richard. He was friendly and extremely helpful. Would highly recommend this property.
Richard helped me rent my first storage unit. It was a great experience because of his clarity. He even called for additional quotes on my behalf. He made it very easy and showed me the United that day. I had my paperwork done within 30 mins!!!
Organized and Richard was very friendly!
Richard was amazing! Very helpful and knowledgeable. Humorous as well. Best Public Storage experience eveeeeer! I even requested a unit near the exit and he delivered! Thanks, Richard. Stay awesome!
Richard was very helpful
I want to share my experience about public storage. Mr. Richard was very helpful. Not only he showed me a room. He made sure I was happy with it. He told be about all the benefits and renting a storage unit from public storage. Richard even took an extra time with me to tell me about that insurance program. I thought that was awesome. Just call Mrs. Your neighborhood friendly storage man!!
Thank you Richard! Very friendly and helpful service.
Experience is good
Came to get storage, had a lot of help from Richard. Everything went well. Clean units too.
Dennis was extremely helpful and very friendly. He made me feel like we’ve been best buds for years. He took the time to show me the different options available in order for me to determine the best unit which would fit my needs. I would recommend this location to anyone looking for a storage unit solely based on my experience with Dennis!
Very impressed by the service, Richard the manager who helped was very professional and helpful, from the very first call to make the reservation by mistake I made 2 reservations and he helped me to cancel the wrong one, also explained everything very clear. Also the prices are very good.
Richard was efficient and helpful
It was a painless process for me to get a storage space. Richard was really helpful and gave me great tips. Thumbs up!
Incredibly easy process. Richard was amazing. Great service and everything was explained clearly.
Richard helped me with the rental process. Excellent work!
Richard is amazing and helpful today. He has made everything seamless for us. He was patient and kind. Thank you Richard you are a keeper.
Richard was very helpful with the move in.
Richard was very helpful! Great units.
It's really nice. I got exactly what I was looking 8x10. Richard was really helful.
Price was good, location is easy access, Larry was very helpful. Thanks Larry🙂
Richard was very helpful.. He is a nice person and treats customer in a well behaved manner. He provided me available discounts and did not hide anything ..
Richard and Britney were extremely helpful with the rental process, explaining the rules, the best way to use the storage, and our expectations. Thanks for your help.
Richard was really friendly and helpful in setting me up with a unit. Highly recommend
Richard was excellent and our check in was quick! A very nice guy!
Came in today and Richard was very helpful setting up my storage unit. It was easy and recommend this place to everyone.
Richard was very helpful with our rental! Thank you.
I've been a customer here for years and just rented another short term unit from Dennis today. The only place to store my valuables! Thanks guys!
Richard and Clark are cool to work with. Thank you for helping out with the unit and the merchandise I bought and rented. They are the best.
Richard was great about finding me a clean dry unit that was the perfect size for my stuff at a great price!
Richard provided us with excellent service and was very considerate of what we needed!
Dennis is awsome
I went in today and got exactly what I needed. Dennis helped me and was so caring because he got me my own storage to move all my stuff into. Hey guys Dennis is amazing when you guys go in he will get you exactly what you need. He's the best I'll recommend him to my friends. Thanks Dennis!!
Staff were unhelpful. They gave me a deal that they claimed was false after I signed on it and tried to charge me. Besides that, the storage room had a peculiar scent and made all my stuff smell odd as well (a musty, mold like smell)
Richard did a wonderful job setting me up with a unit!
Richard was very nice and courteous.
Richard was great. He helped me choose the right space and made the process so simple. Very knowledgable and confident in his work.
Richard was very helpful and professional with the rental. I’d definitely recommend this place.
Richard was very helpful.
Richard was very helpful with the rental process.
Dennis was extremely helpful. Thank you for excellent service!!
Thieves. They do not honor their own commitments and contracts.
Amazing service by Richard & Philip. They help me setup my needs.
Great time chatting with Richard and Philip. Quick setup and great service!
Richard is very helpful
I've been a client since March 1st 2013 until I vacated my unite this August. It has been 5yrs and from day one Richard has been kind, informative, professional & friendly! Richard is definitely a asset to Public Storage & I certainly recommend this property #27806 to anyone who's interested in putting their belongings in Storage! Thank you 😎
This is my first rental and Richard was so helpful in making sure that I had the right unit and answered all my questions, great service. I'm very happy with the cleanliness of the unit, pricing and location.
RICHARD WAS VERY INFORMATIVE AND HELPFUL
Richard was very helpful and friendly
Richard and Philip were extremely helpful with the rental. They made me very comfortable and got me exactly what I needed. I will definitely recommend this storage facility.
I went in to change some information on our account. Richard was very helpful and was able to do everything that I needed to have changed. It was very refreshing to work with someone who knew what customer service is.
Easy to get started.
Richard was very professional and knowledgeable. He asked all the right questions to help us determine what size unit we needed. We rented the perfect space for what we needed.
Richard is very helpful! It makes my first visit here easy
Dennis was very friendly and helpful, thanks so much!
Easy as pie! Shopped for, found, signed up, rented, and filled up the 5x5 space in two hours total. Richard is great!
Great customer service working with Richard! Quick and painless.
Dennis and Richard went above and beyond in helping me find the perfect storage unit for my needs. They walked me through the entire process and made it super simple and easy. I would 100% recommend getting a storage unit here.
I have rented units here off and on over the past 20 years. The most recent rental was horrible. Richard tried to pressure me to just initial quickly thru the contract stating "I can read it later" and that I was required to get their insurance which is a HUGE LIE! My advice to any future customers, 1. read thru the contract. You do not need their insurance, only one time was my unit broken into and all that happened was a broken lock (nothing taken) yet another unit was 100% emptied (guessing someone wanted to claim insurance lol) 2. If you do not purchase a lock prior to renting they can use one of theirs temporarily until you can bring yours in (there locks are overpriced) 3. Be aware of their gate access hours (used to be able to access after business hours but not anymore) Don't fall for the high pressure lying tactics, be an informed consumer if you choose to rent at this location.
Very quick process of renting. Clean and friendly. Khadijah and Richard were fabulous to work with!
Good staff that helps.
Awful customer service. Told me he was going to call the cops since I was in my unit 5 minutes after closing.. terrible hours and awful units that SMELL!!
Very easy to get set up and super friendly staff!
Thanks Richard for showing me the storage unit in advance and walking me through every step
The staff was great help! Super easy getting a unit.
Richard and Dennis went above and beyond helping us through the process of renting a unit, explaining the cost, walking us to see the unit, and making sure we were renting the right size unit for our needs. thanks!
Richard was very helpful when my roommates and I were looking for a storage unit. Quick and nice!
Richard was welcoming and efficient in getting me set up with a space. Thanks!
Richard is very knowledgeable, everything went smoothly
People here are so awesome and helpful..
Richard was very helpful and made our sign up experience very easy.
Richard is awesome. He walks you through the entire process.
Excellent service. Good prices. Convenient location.
Richard thought of all issues I needs to help with a safe move.
Richard was very helpful in getting us set up
Sean was very helpful and informative! Thanks for all your help!
Richard helped me save money and get the right sized unit (I had picked the wrong size doing it online without help). Thanks!!
Great location, easy to access, amazing people! Had Khadijah taking care of me - she was super helpful.
Great experience renting a new storage unit! Richard walked me through the process and made it exceptionally easy! Great prices too!
Richard was very helpful
Richard was very helpful and very hospitable gave me some wonderful referrals on product products to protect my stuff
Richard was extremely helpful and professional! Very happy with my experience here! Would recommend to anyone with storage needs!
Extremely professional, especially Blake.
Richard at this location was very helpful. He went out of his way to get the right unit for us and make sure we understood everything.
Richard and Rose are really friendly and welcoming.
Richard helped me get a grade deal when i rented the unit.I had this unit for 2 years.
Joe was really great helping me to get setup with my first storage unit. He made the process quick and easy!
Richard was extremely helpful. Got me set up quickly and efficiently.
Rose and Richard are the best! So helpful and courteous. They made moving in so easy.
Awesome experience! Joe and Rose were so helpful that it made it easy and fun. Explained how it all worked and gave me a great tour. Super friendly and nice.
Richard was super helpful and made sure I got the right size unit and one I was happy with. Reserving the unit was really easy and I liked that I was able to get through the process on their touch screen tablet rather than wasting a ton of paper!
Very friendly and helpful service. Recommend this place to everyone!
Richard and Rose were very helpful. Never had any problems with the facility. Great location.
Joe was very kind and helpful. Would definitely recommend to all.
Very good service, nice place. Just one thing sucks, they close at 6pm m-f and 5pm s-s.
Needed a last minute solution and Richard was fantastic with working with our needs and budget. He's friendly, professional and overall genuine nice guy. Highly recommend.
Richard was super helpful and helped us make a great choice on our unit.
To expensive for only open tell 5pm. Not much time to get anything done if you work a 9 to5 job.... And never trust what they say to you. about billing or anything else for a matter of fact. They will tell you one thing and even put it in there own "notes" In there computer and turn around And lie about it to your face and just be very disrespectful.
Richard understands what to do and how to help! Come here for easy storage!
Excellent service Rose and Ryan and great stuff.
Richard was really helpful
Richard is very helpful with the move in process, and showed me the unit with his golf cart. Nice wood interior of the storage rooms and good lighting. Very smooth process with all paperless signing.
There are a few Public Storage locations and also other facilities in the area, so I had a hard time choosing--but I'm so glad that I chose this location. The in/out access is super easy and front office manager Richard is so helpful and friendly!!!
Very nice storage facility, easy access and very clean. Richard, the manager was very helpful. Showed us a few units and was very helpful with the paper work. I would highly recommend this business.
Moving here from Ohio it’s been difficult to purge our household items. Finally after looking for a while for storage we found the Public Storage location in Bellevue. Lukus and Richard were EXTREMELY helpful to my husband and I. We look forward to our relationship with Public Storage!
Great service, but really pushy for reviews.
Wonderful service with an easy rental experience. Customer service is very important at PS, I was shown one unit that was not 100% ready so was offered another unit with no fuse. Thank you
Richard and Lucas were super helpful with our storage needs. Got everything we needed and answered all of our questions!
Richard was very helpful and the storage unit we leased is very clean and accessible.
Richard was very professional and helped me with all that storage needs
Richard was super helpful and got everything i needed! Definitely going to recommend coming and seeing him to help you with your storage needs! Got me the best price and was very knowledgeable!
After having some financial issues with my storage unit, I spoke The property manager Jeff over the phone and he was willing to go out of his way and speak with the district manager and come to a solution. I wasn’t expecting this level of customer Service from a storage facility and am thankful for their time and consideration.
Richard and Lucas has been very helpful whenever I need something and I have been here for almost 4 years! I'm a very happy customer and will keep returning if I need it!
I have been renting this for a while and Richard has been great help every time I needed some. week back I had trouble with my lock and he helped. This is the best place to store extra stuff you have and great staff.
Richard could not have been friendlier or more helpful. The timing of my move changed and Richard was more than happy to work with with my ever-changing schedule, still got me the unit I wanted, and I am very pleased with my storage facility. Great value, especially in $$$ Bellevue.
Jeff and Richard were very helpful at this location. I went in with several questions about renting a unit, the sizes available, what I would have to store,etc and they were able to assist with everything and then some. Super helpful. I'd recommend anyone in the area to go here. 👍👍
Jeff was super knowledgeable and helpful!
Nice clean and safe storage facility.
Wonderful people and had great experiences
The staff is really helpful here. They try to help you save the money as much as possible and also explain the terms of agreement. Richard Pollack was really helpful with the move.
Great clean easy access
Had a great experience with this storage place. Very friendly staff. Explained the plan in detail. Richard is awesome. highly recommend this place.
Great service. Thank you to the gentleman working this morning/afternoon who helped me load my car as well as help me find what I was looking for.
Excellent service! Thank you Richard for making my first experience with Public Storage so easy and pleasant!
Thanks for meeting my storage needs to Jeff and Richard!
Richard and Jeff were a great help. I highly recommend this place, Richard went above and beyond with his explanations and service. Thank you!
Jeff and Richard were very professional, timely and well informative. Made my buying experience streamlined and efficient all while maintaining great customer service. Way to go guys!!
Jeff was super-helpful getting me set up, and the move-in special was excellent!
Friendly service. They change their prices for your unit with little notice
Richard and Jeff were very helpful in assisting my needs.
I Talked to a guy who said his name was sherman He was extremely rude, and told me that I could not pay my sons storage bill and did not give me any information then I came by there and he told me the same thing and then storage bill ended up having a lien on it, & lock being cut, & fees added, unnecessary stress, completely uncalled for! Not to mention that I live nowhere near Bellevue! And you could've told me that you can pay your Public Storage Bill any public storage and if it's even matter! But he chose to be really rude inconsiderate and just unnecessarily stressful!
Great service :-)
Great service and fast. Ron was very helpful
Online price is good but watch out for about 20% rate hike before the year is up
Most friendly and helpful receptionist ever, so lovely and great first impression. Great staff that know the true value of customer service. Special mention about Richard and Jeff, they have made my move out smooth and answered all my questions and concerns.
Richard and Jeff were both very friendly, giving great customer service. It was very easy to get the size storage unit that I needed after some questions of what I would be storing. Having packing supplies at the location helped as well since I needed packing tape. I was in and out in less than 30 min. I do wish that they would have told me that I needed a lock before getting a storage unit. I had no choice but to purchase the lock that they had at the location, which was $20. Overall, it was a smooth experience.
Smooth experience and helpful help! Jeff and Richard were professional and friendly. I was able to view my unit and change to a size that better fit my needs. I appreciated the patience and attentive service I received! My first time renting a storage unit feels like a success! Thanks again.
Just moved in. Got a great service from Jhon. Looking forward moving my stuff in here.
The dude was so helpful! Thank you Richard. Great attitude.
Easy in and out clean place
Nice and clean. Super friendly staff! If you need a place for your belongings , I would recommend this location. Richard will also help you to figure out the best unit size for your stuff.
Very clean unit & hassle free set up!
Great location for ease of access.
Nice manager, very accommodating, but could improve his communication relay. I wasted my time driving out to set up the rental and was almost done with the paperwork when he finally clarified that despite my reservation for two weeks out, I couldn't pay now and start the rental on that date. That was my first question when we spoke on the phone. I'll take my business elsewhere.
Kennedy was very helpful and polite. Would recommend.
Se was very helpful with the move-in process
I like the service from Liz & Richard
Very knowledgeable and warm staff answers all the questions, and give practical suggestions. Great online promotion price
Convenient location right off the freeway
Good space and price
Always easy to work with. Clean, secure, and very reasonable. Check it out! See Liz and Richard!
Larry is very helpful and kind, thank you!
Nice costumer services!
Richard and Liz helped me with the rental and they were the nicest people I met Very helpful , positive , informative and I'm so glad I come to this particular storage facility I wish them well now and always MK A very happycustomer
Thanks Dennis for checking us in! Such a smooth & pleasant experience in the midst of a crazy hectic move!
Kennedy is cool. Good job.
Kennedy was really great yesterday. He is fun to talk with and helped out day 2. Greg B
Richard was helpful in setting me up with a spot. Looks as you would expect.
Manager Dennis was very friendly, knowledgeable and helpful. He explained all the terms and how everything works. Made my check in super easy.
Richard is very nice and helpful. He made getting a unit quick and easy without trying to push a lot of things on you that you don't need. I would recommend working with him anytime.
Nice facility, very friendly staff - Jeff helped me initially finding the spot, when I figured out I needed the one bigger, came back and Richard got me a great deal with a fast and friendly service! He helped me to get what I exactly needed.
Excellent customer service by Richard! Very friend, helpful and had me set up and ready with my unit in no time!
Se, the one manning the office when I came in to find a storage unit was very helpful and polite. He listened to my needs and took me to see available units. He explained all the costs of each unit and got everything everything squared away fairly quickly. I feel confident that when my son's things arrive, they will easily fit into the unit I have selected.
This place was so helpful with all my needs. The staff was friendly and all around great. Great prices too
The storage room is not very good quality. But that's what you got for the low price. The staff is really good. Patient and motivated to help and answer all your questions. I gave it 5 stars for the staff.
Richard has been great in customer service. He made my storage experience a very pleasant one.
Jhon was a great help today getting us the right sized storage unit and leading us through the paperwork quickly. Appreciated his service a lot.
Very nice and the facility was well maintained. Richard made it a very simple and easy process. Very warm and nice guy! Hope to see him again.
Great customer experience and spacious units. I had an appointment on Saturday and met with Derek. He showed me the unit and explained everything very clearly. I am glad I chose Public Storage and this specific location. Derek is awesome
Richard was a great help in getting me setup with a storage unit. Great service!
Richard was very helpful and quick!
Easy process! Friendly staff too!
I went here to purchase moving materials and I met a guy named Matt. Very social and very helpful. I was very satisfied :)
I just went into this location today and was pleasantly serviced with a very nice person...Matt. He was very knowledgable and happy to answer all of our questions. Took us to see one of the units, so we could have a visual of space. Highly recommend his service and location!
Matt was very professional n helped to get the exact storage I was looking for. Richard n Tammy really helped me, great job guys.... You r very good team
Kellie helped me and her service was great!
Great service. Kellie and tammy.
I have got a fantastic storage from there! Jhon was very helpful, recommend to everyone!
I would recommend this place to anyone who's looking for a storage unit Richard was very polite helpful informative
Richard was amazing, he wanted to make sure the size of my storage was adequate, and was willing to show me several diff units so I could see them. I had gone online and reserved an unit. He did a great job and I just had to show up on move in day! He covered everything for me. Great company to store with and I have stored with many, with all my moves. I was very pleased to get a follow up call, to make sure my move in went smooth.
Tammy was great. Golf cart pro. Friendly and easy process. Clean and nice facility.
The people at this Public Storage have always been professional and friendly whenever I've gone in to pay a bill or buy supplies in this store. Richard has always gone out of his way to be helpful, and in a set of neatly kept storage places in Bellevue Richard's location is especially neat and tidy.
Great service from the manager Richard .
I recently went in to this location to get some prices on storage and spoke with Kelly. She was very knowledgable about policies and procedures on renting a locker. It was such a pleasure talking with her that I will store in the near future at this location. I recommend this location for anyone in need of storage. Great prices and even better customer service!
I rented today with Richard and Kellie they were so great and helped me in a timely fashion! I highly recommend them for all your storage needs!
The manager was very good with explaining of all the things we had to do. Very good service. Five star !!!!
Bought some boxes yesterday from Richard great service.
Great location with a friendly staff! I have been very happy using this public storage. Recommed to everyone.
Quick easy storage space rental. Fast, courteous service. All details covered up front.
Very good facilities - interior units had no problems with bugs, water, or temperature in the 3 years I had a unit. Staff was always friendly and courteous. Richard saved me a month's rent when he didn't have to.
Great service from Richard and Tim on multiple occasions. I have told all my co-workers about their first month deal and how much better this place is than the other places in Bellevue. Give them a call!
Great location and provides a climate controlled unit which is what I needed for long term storage. Jhon gave me a great tour of the units and completed the registration process swiftly once a unit was chosen. Access to the unit is really good with trolleys and an elevator to take my worldly possessions to my unit. Navigating the trolleys around the corridors takes getting used to when fully loaded, but comes over time. The only downside is that if you are heading west on Northrup, you have to take a u-turn around to get access to the storage area.
Clean, secure, easy access, and essentially great customer service from everyone there that I dealt with. My only concerns had to do with the overall company and not the site workers as they were great. The biggest negative was the recent 'rent' increase that exceeded 10% all at once which seemed a bit excessive. Thankfully it motivated me to deal with my stuff and get out of the unit. The other problem was the company insistence on charging a fee for insurance even though I already had insurance. I was told to come in with proof and they would refund the extra monthly fees they were charging me. Although I did return with proof of prior insurance, I never received a refund for the overpayment of unneeded insurance that I was forced to pay at their insistence. Otherwise the site facility experience was all good.
Awful customer service -- My unit was broken into while I was out of the country for a couple of weeks. I asked the person at the facility that notified me, Tracey, to help me with the situation by taking a couple of photos and emailing them to me so I could see the extent of the theft. She refused to do this. When I asked to speak to the owner, she claimed that she was the owner. I then asked her directly whether she was the owner and she hung up on me. When I called back I asked for her full name and she refused to give it to me. All she could do is refer me to a district manager. In the end, she hung up on me again. Unbelievably awful customer service. Reading other reviews, I see that this is common for this facility.
The facility was very helpful and willing to accommodate my needs and ability to find the proper unit for my items. The security on the property was outstanding. I would highly recommend the facility in the Bellevue area for ease of freeway access to I-405 North and South. This facility would be conveinent for trips North to Canada and South to Olympia.
Richard and Matt were very helpful, and the facilities more than met my needs!
The manager, Richard, was very helpful and accomodating. The facilities are clean and well lit and rarely busy , so I always found it easy to accomplish my tasks.
First, the customer service provided by Nagib was outstanding. He was very efficient with the rental process and acknowledgeable about the paperwork. Second, the property is very clean and secured. The gate code gives an extra sense of security. I would highly recommend this property to my friends and associates.
Tracey was great!! Very thorough with the information!
Jeff was very helpful with selection of the storage unit and completing the contract paperwork. Richard went down the hall to put the lock on my unit, saving me a few minutes of my bust day. This Public Storage is clean, well kept, and well organized.
Richard and jeff gave me great customer service.
Professional customer service from Richard & Jeff
Great place as a temp storage when you are moving. I would give Joan a 5-star for her help!
This is a nice and clean property. Staff has always been friendly and patient with me. I would recommend this storage facility to my friends.
Just rented a unit this afternoon... Tracey was so helpful and friendly. She made the entire process much more enjoyable than one would think renting a storage unit would/ should actually be. I would definately recommend this location to anyone who asked.
Great service, cordial staff. Everything done in a timely manner.
The facility is okay. The company SUCKS! My partner died a few moths ago and I needed this company to send a hard copy of the bill so I would get it paid on time. Too many other thigns going on with the death of my partner. I was not always on my computer to check for times bills needed to be paid. All other bills were understanding and were helpful. Public Storage did not care and charged me an excessive amount for late payment. Not bad enough that I have many other bills with cremation, memorial, court fees, etc. from the death of my partner. There is no compassion and no customer service with Public Storage. I am moving out as soon as possible and will most likely never use them again and encourage others to go elsewhere. There are other places cheaper and other places that have better customer service. Public Storage has grown too big to have any good customer service. It is a company only interested in themselves and the money they can bleed from their customers.
Great customer service and very professional. I trust my belongings are safe here
Great place, good location, easy to get into and get setup. Richard is top notch at this place. Only thing missing is it needs 24 hour access.
I had a perfect experience, Richard and the crew were very nice.
Tracey and Richard are a really great team. Richard is very knowledgable and quick. Tracey was and is absolutely AMAZING. She was very informative, polite, kind, and made sure I knew everything I need to know. Truly easy going experience, they are awesome. Great location and I will continue to go there in the future as long as Tracey and Richard are still there :)
I just bought my unit. Was very impressed with the team member, Richard. Friendly, helpful, and thorough. Got us a good deal and gave us awesome tips and helpful reminders. The unit made me feel secure.
The property manager, Richard, is very courteous and helpful. He was able to find the best deal available. The property is very clean and neat unlike many other locations we visited. We definitely recommend this location for anybody looking for renting storage space.
Richard was extremely kind and very helpful. Everything was so easy! I highly recommend using their services!
Richard was an big help today! He got my the unit best fit for me. Even made sure I had everything I need.
Richard was such an impressive manager. He did a fantastic job and satisfied all our needs. I was impressed with how fast he could multitask.
Richard and Carrie were helpful and patients with me when I recently booked a storage with them. I would definitely recommend this place to my friends and family to store their stuff. Great great help. Thank you guys!
Really nice people. Very helpful! Josh went out of his way.
I absolutely love working with Richard and Carrie! I have two units on the property and have never had a problem... They are both so friendly and easy to deal with :) Thanks you guys!
Rented a 5'x10' unit from Joan. Very pleasant transaction. Great customer service. Storage unit is easily accessible. Carts are available to carry items to and from the unit.
Richard and Carrie were both extremely helpful! When I accidentally left my unit open, they secured it with their own lock at no charge until I could make it back later that day. They also helped me out, figuring out the best day for me to move my things in and out to maximize my time here. They were warm, friendly, and helpful! Thanks to both of them!
Public Storage off Northup was great! Richard and Vanessa were extremely helpful. This is my second time renting from Public Storage, and it was just as simple and carefree. I called to reserve a unit, then set everything up with Richard a few days before my move. He made sure I got the size and unit type I needed, and even recommended some moving materials. I couldn't ask for any better service, and I am happy I chose Public Storage once again. Thank you!
Easy access. Great staff and close to major freeway.
Used this storage while moving into my new place, this place gets 5 stars. Prompt friendly service helpfully and knowledgable about surroundings Dave and Richard sold me what I needed and where very friendly. Not many places left where you can walk in and buy a box and walk out with a smile. Id come back for all my boxing needs from moving to fort building
Richard and Dave were great. We had a storage room for about 8 months, and we had no problems with access or the facility at any time. The facility was clean and climate-controlled. Richard had said that the rates are generally stable for about 6 months, and then they may rise. Our rate rose $10 a month after 6 months, but at least we had that expectation. When we were ready to vacate, I just gave Richard a call a few days beforehand. Since we vacated before the 6th of the month, we could pay a pro rated rent. We ended up vacating a day earlier, and Richard said that it was no problem. He pro rated it one less day.
Nice place, very solicitous staff.
Great customer service, well maintained :) Richard and Vanessa
Best experience on a Public Storage so far. Everything was organized and clean. Richard and Vanessa, were on point and very quick, they did everything to make our moving less difficult.
My company had an immediate need for a large shipment of equipment. It required a process for independent access and delivery by transport services as well as various security measures. I was cleared for an appropriately sized unit, including a tour and review of procedures, then walked through several documents concerning key management and escalation. The entire process took less than 30 minutes and my shippers were notified that they could begin delivery within the hour. Many thanks to Samuel for his assistance.
Great customer service!
we used this business for an off site storage for a new store we are opening in the area. The team there was amazing and helped us every step of the way! Richard the manager went out of the way to help us, even giving his own personal power charger to help power our computer that we needed. He checked on us several times during our unpacking processes and gave us tips on how we can dispose of our cardboard. Thank you Richard and your staff! Amazing!
I never thought a storage unit could be so great! Richard went above and beyond to be sure that we had everything we needed, even a power supply for my laptop when I discovered I needed a charge! We couldn't be happier with the service and with the condition of the facilities. I highly recommend this location.
Richard and Rebecca were fantastic! They were lovely to work with and very efficient. Richard has been in touch and provided great service already and it has only been a couple of weeks. Highly recommended.
After receiving the wrong information about our move out costs, Richard stepped in and made everything right! I have been in management for 13 years and Richard is the kind of employee I would want on my team. He took care of our late fee and charged a reasonable pro-rated rate for our last month. The facility is clean and the prices are reasonable, add Richards excellent customer service and I will be recommending this facility to all my friends and family
Very helpful and patient with us as we tried to determine the size of storage space we needed.
It's great when things go right, but when they go wrong is where you see if you are working with a good organization or not. I was told the wrong information about moving out and would have had to pay another months rent plus a late fee, Richard made it all RIGHT! He listened to my problem, took it to the district manager and they adjusted things so it was a fair situation. THAT IS CUSTOMER SERVICE! Thank-you!
Ryan was awesome and knowledgable with moving supplies. Highly recommend this facility!
Richard helped me with renting my unit. The only thing I didn't like was the pushing of getting me into buying an insurance for the unit and also to buy the key for the unit.That of course I never bought it.I have bought my own key. The location of the storage was perfect for me.
Got help from Richard and Mike, district manager. Great guys helped sooooo much in making this move easier. Funny too....well we laughed at them!
Thank you for all of the help Richard!
Sam and Richard were very helpful in helping my family find the right storage unit for our needs.
Richard and Sam gave us A+ service. Richard really went above and beyond the necessary service to make sure our experience was pleasant. Storage was clean, everything worked as expected. Highly recommend!
Richard was extremely helpful. He found me a great unit,and even helped me with everything I needed. He truly went above and beyond. I recommend this storage place for the location, prices and service. Thanks Richard for everything!
Excellent service all the way. I had a special request for my move out, and Richard and Sam were very accommodating and professional. The facility is also very clean and accessible.
Richard at this location is one of the most helpful and overall friendly people I've encountered renting storage facilities in many places on the West Coast. I highly recommend this location.
Raffiel and Richard at this Public Storage made my move fast, painless, and affordable. They were extremely helpful and kid friendly. Highly recommend them.
My family and I just moved to the area and needed to quickly find a storage for our belongings, Richard was very friendly, helpful, and knowledgeable. Its always nice to walk in a place and be greeted with a smile! Thanks Richard!
The facility is clean, safe and well run, and working with Richard a pleasure. The rating would have been a 5, but a problem we had was not handled well by another employee. We followed up with Richard the next day and he resolved the issue pleasantly and professionally.
Richard, the manager of this location really went out of his way to help me. Many thanks!
Had a great experience with Raffiel this morning! Thank you!
Richard is the manager of this location, and a very good manager at that. Our organization has been renting there for several years, however, our needs have changed in the past few months. Richard is working hard to find us a different unit and save money at the same time. Thanks Richard for going above and beyond. You are appreciated.
Excellent Richard was an excellent manager
Like most people, I had a storage locker for much longer than expected. Always had safe, friendly and professional service here. Lockers were clean, lighting was good. Only recommendation would be to get a few more trolleys though.
Richard was extremely professional, very informative, and super courteous. He deserves not just a new phone (one that won't drop customer calls when trying to get directions on how to get to PS), and a huge promotion!
I had a unit here for several years. Always safe, clean and convenient. Richard is A-1; very friendly, helpful, knowledgeable and professional.
With this location for ten years. Facility always clean, staff friendly and professional. Easy access off 520.