Public Storage Self-Storage Units at 3659 S Ashland Ave, Chicago, IL
3659 S Ashland Ave Chicago, IL 60609
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
10'x20'Online only price$ 81/moParking 10'x20'
$ 81/mo $107Best Price LabelHurry!
- Uncovered parking
5'x5'Online only price$ 82/moSmall 5'x5'
$ 82/mo $100Best Price LabelHurry!
- Climate Controlled
5'x5'Online only price$ 86/moSmall 5'x5'
$ 86/mo $105Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 102/moSmall 5'x10'
$ 102/mo $146Best Price Label1 unit left!
- Climate Controlled
5'x8'Online only price$ 107/moSmall 5'x8'
$ 107/mo $153Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 107/moSmall 5'x10'
$ 107/mo $153Best Price Label1 unit left!
- Climate Controlled
7.5'x10'Online only price$ 139/moMedium 7.5'x10'
$ 139/mo $175Best Price Label2 unit left!
- Climate Controlled
10'x10'Online only price$ 143/moMedium 10'x10'
$ 143/mo $159Best Price Label1 unit left!
- Climate Controlled
10'x12'Online only price$ 164/moMedium 10'x12'
$ 164/mo $182Best Price Label1 unit left!
- Climate Controlled
10'x15'Online only price$ 194/moLarge 10'x15'
$ 194/mo $242Best Price LabelHurry!
- Climate Controlled
14'x26'Online only price$ 237/moLarge 14'x26'
$ 237/mo $403Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x23'Online only price$ 249/moLarge 10'x23'
$ 249/mo $324Best Price Label1 unit left!
- Climate Controlled
10'x15'Online only price$ 252/moLarge 10'x15'
$ 252/mo $315Best Price Label2 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x18'Online only price$ 265/moLarge 10'x18'
$ 265/mo $296Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x26'Online only price$ 275/moLarge 10'x26'
$ 275/mo $358Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
3327 W 47th Street
Chicago IL 60632
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1414 S Wabash Ave
Chicago IL 60605
Self Storage Near
947 W Van Buren St
Chicago IL 60607
Self Storage Near
4220 West 47th Street
Chicago IL 60632
Self-Storage Near Chicago
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
McKinley Park Storage Units Near Stevenson Expressway
McKinley Park Public Storage is a great place to find a huge selection of cheap self storage in the southwest Chicago area.
Sitting on the east side of Ashland Avenue between Pershing Road and 35th Street, this location is near Interstate 55 and Interstate 90, making it a quick storage stop for customers throughout the area, including Brighton Park, Back of the Yards and Bridgeport.
Less than a mile south from the Ashland Orange Line stop, a storage locker is perfect for commuters heading in and out of the city who need somewhere close by to keep important business or personal items.
A 5x10 storage unit is a great place to keep sports equipment and athletic gear for weekends spent on the courts and fields at nearby McKinley Park.
Less than three miles west from Guaranteed Rate Field, home of the Chicago White Sox, a 10x25 storage unit provides ample storage space for families near Douglas or Bronzeville who are packing up and getting ready for a move across town.
Nearly all of the units at this facility are indoor, climate controlled storage units with access from an interior corridor. This multi-level facility features elevator service to higher floors and there are complimentary moving carts to help with hauling heavy loads.
This facility also offers a selection of ground-floor, outdoor storage units which allow customers to pull up a vehicle and easily load or unload.
There are rental parking spaces for vehicle storage, the rental office sells assorted moving supplies and the property manager lives on site for added peace of mind.
Stop in today and check out the affordable self storage solutions available at the McKinley Park Public Storage.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 674)
I rented today with lynette she the best at what she do 5 star.
Diamond and Lynette ate super professional and helpful they made the process quick and easy. They were very thorough thanks so much appreciate all the help
Diamond and Lynette are very helpful. They laughed and are very personable. This location is far from my home but the experience these ladies give makes it worth it. I even forgot my unit number after hours and called and they answered and said I knew it was you. Very professional and great attitudes 👍
Diamond and Lynette were very helpful in renting the right size special very professional and informative. Thanks ladies
Came in to rent a unit with Diamond and Lynette this morning they were absolutely amazing great customer service day and short prices and the explained the renting process from start to finish thanks ladies
Beautiful, caring staff.
This was my first time renting , I thought the process would be difficult , However Diamond made my experience easy and fast . Diamond was very respectful. Customer service definitely was a 10/10. I applaud diamond for keeping it professional and for having a great attitude and good vibes overall . I 100% recommend going to Public Storage and asking for Diamond's help she’s awesome!
Just got me a nice car storage Nice price for the city even though it's outside...I still like it... the lady At this location Ms Diamond..made it so easy and fast... and explained everything nice 👍 public sti
The managers at this property all very helpful and knowledgeable Diamond and Lynette absolutely rock!! Thanks for helping me transfer to a larger space
Lynette was wonderful! She was so helpful, and quick to show me the units! Made the process super smooth.
I didn’t know you can bring your kids to work was children at desk in lobby couldn’t get no help from the 2 girls they didn’t want to help only suggested I figure it out honestly I requested a manager they laughed and continued to ignore me I’m seeking other storage after this month who hired these peoples then the younger lady smelled like nothing but weed and looked high ….
I always come to this location to make payment each month. The manager Diamond is always helpful and is very welcoming. Keep it up
Diamond is amazing! Very polite, informative, and welcoming. She is the go to person for this location!
That diamond is great! Talked to her a few times to get information. Always kind and helps me out. She knew what she was talking about. She needs a raise!
The property manager Diamond has been assisting me with a unique situation, and she has been extremely helpful. The move in process was seamless and the facility is very secure. If you need any storage near downtown Chicago, come here! Thanks Diamond!
What time can I access?
Diamond Was Very Nice Help Me Out The Right Way And Went Over Everything With Me ! great Job
Lynette was very helpful
Came in to rent a unit! Diamond and Lynette are the best so informative and thorough in explains the process. Thanks for making my move in process smooth and easy ladies would highly recommend
Diamond and Ms.Lynette are always amazing and helpful when my family and I are loving things into and the storage facility. The office always smells nice and is clean!
Came in to rent unit Diamond and Lynette are awesome I really appreciate how thorough they were during the entire process thanks ladis
This is my first time using Public Storage and it was a smooth move-in day all thanks to Lynette. She was very friendly and helped guide me to my storage space and provided helpful information on building hours.
Safe, clean, coded access. Elevator recently fixed so no more noisy descents! No operative rest room on site.
Diamond and Lynette are very helpful, but please call me back because I have some concerns that need to shared with you. Thanks for your help over the past 2 days. Call me please. Thanks.
Diamond was fantastic, knowledgeable, and very helpful! Would recommend anytime!!
Great customer service from Diamond!!!!
Diamond is such a wonderful employee she made me feel so comfortable and she help me out alot she has a wonderful attitude way to go Diamond
Diamond and Lynette thank you so much for helping my father-in-law with getting his unit. You are awesome.
Love the friendly atmosphere and great service from the ladies
I just had an amazing interaction with a beautiful lady named Diamond. She went above and beyond for me. Thank you so much Mrs. Diamond and I will see you soon.
Lynette was super professional in her explanation of services that I was being provided. Her sweet personality and energy is infectious. I’m very happy that I got introduced to •Public Storage by way of how she represents herself and the company! •5-Stars!
The young lady Diamond, gave me excellent customer service, explained everything thoroughly, great smile, and a survivor as l. There are still good people in this world, and she's one of them. Thanks Diamond for everything. May God bless and keep you.
Came in with my friend helped her move items into her unit Diamond and Lynette are totally awesome thanks so much for all you guys help!!!
I am currently renting and every time I’ve called or stopped in Diamond/Lynette we’re always so helpful making this a smooth transition for me Thanks a lot ladies appreciate all you all’s help! The app is a breeze
Manager Diamond has such a wonderful personality, she is always so helpful and patient with me. It's always a pleasure to work with her, even when she is busy she always has time for her customers. It's very rare now-a-days to come across such great customer service.... keep up the good work ,
I came into this facility a few days ago and I was pleasantly surprised at how professional and informative the young lady Diamond was! She made sure I understood all the details, showed me how to download the app and everything! Gratitude
Diamond and Lynette are always very helpful I really appreciate them being so kind and well mannered appreciate all you guys help!
Diamond was very professional and nice. She has excellent customer service skills. Thanks for everything.
Diamond has the Best customer service
Lynette and Diamond were very helpful and nice! Definitely recommend this place!
Lynette was an amazing help when it came down to getting everything Together. Amazing personality and bubble energy. Thank you again 😁
Lynette was super helpful and knowledgeable! I’m glad she was working that day because she made my day so much easier! She’s very knowledgeable and efficient! Thanks again for helping me get a unit quickly!
Lynette was such a pleasure to work with but she didn't give us none of that lasagna--😂
Walked in today to view a unit, the woman Diamond was super helpful, welcoming and knowledgeable about the entire rental process. I will be moving in soon thank you so much!
The Staff, Diamond & Lynette provided excellent service including humor, jokes and laughter!!!
The manager Diamond is always so please at and good spirited. She is a great multi tasker always happy and helpful when I come the the facility
I’ve been renting a while and when I came to the office earlier Diamond helped me decide which unit is best to downsize to save me money. Thanks so much for all your help!! She rocks!!
Came in to rent unit Diamond and Lynette was very helpful appreciate their helpful service and they were understanding even though I made it late
Diamond was great with assisting me in downsizing thank you so much!
Came in to rent unit Diamond helped find the right unit to fit my needs. She has a great personality and is very professional thank you again
Lynette was very helpful and was very professional. She helped me pick the storage that beat suits my needs.
I was going through a tough time and had to get a storage that night. Lynette was such a big help! She even listens to my problems and was a shoulder to cry on! She has no idea how much that meant to me! I highly recommend this place
Diamond and Lynette are awesome they rock their customer service skills thanks for all you guys help. Would recommend this facility
Tatyana and diamond service was top tier
Lynette had the best customer service than I have received in along. Great overall experience she got everything done in a timely fashion with a wonderful attitude thanks Lynette
Came in to rent unit Diamond and Tatyana were very helpful thanks so much
Came in to view my unit. Diamond and Lynette were very helpful and friendly.. I had a nice experience thanks so much
I always come in to pay on me and my husband's accounts Diamond and Lynette are always helpful, professional and have great attitudes thanks so much
Diamond helped out so much & make clear expectations
This was my first time using a storage place and with new things I get anxiety for not knowing what to do or expect. Lynette and Diamond made that anxiety go away. They were so nice and will answer any of your questions and explain everything. They are really top notch with customer service. I’m glad I came to this storage area. You won’t regret it. Just small advice, for your fabric furniture definitely bring some covers to cover them. Since it is a warehouse there’s dust and debris that fall from other floors. Also make sure to download the app to make opening the doors easy. Especially the car/truck gate.
Came in to rent a unit Diamond and Lynette were friendly and helpful I really appreciate them being patient with me as well. Thank you ladies
Diamond was very professional friendly and fast [email protected] great at multi tasking. she was super informative and patient with me. Thank you Diamond
Lynette was awesome!!!! Thanks for all the help, great customer service
The facility is comparable with other places. My review is more employee based...I'm a new renter and having never rented a unit ever before, had no idea what I was doing. Diamond was EXTREMELY informative and walked me through everything. Yesterday I stopped by to drop some things off and I ended up throwing my keys in the dumpster as well 🤦🏻♀️ Diamond went ABOVE AND BEYOND to help me get my keys back. She's an asset to the team and has made this whole process seamless. Thank you diamond for being you!
Came in go rent unit Diamond was very helpful and professional
Diamond is always very helpful. She is the best appreciate her great customer service!!
Came in to rent unit diamond and lynette were awesome and very professional thank you
I came to rent a space a little bit before store opened Diamond was nice friendly and fast with assisting me this earlier in the morning thank you
Lynette has great customer service skill
came in to rent unit, Lynette & Diamond. they were very professional & have a great customer! keep it up
THE PEOPLE ARE HELPFUL WHEN YOU NEED THEM.
Excellent customer service by Diamond.
Public storage on S Ashland, did wonderful job, especially Ms Diamond and Lynette were so helpful throughout the renting process and answering all my concerns. I highly recommend this public storage on S Ashland. Talk to Diamond and Lynette, they do excellent job.
Diamond is very helpful! I always look forward to seeing her when I visit my storage. She’s a joy!
I came in and rented unit Diamond was very polite and well mannered great personality and wonderful customer service!
I came in with a res to rent a space Lynette and Diamond very helpful and did a great job accommodating my needs! Thanks so much would likely recommend to my people. Thank you both
Diamond and Lynette were very helpful in renting unit. I came this morning it was super busy with customers in office, but they were very professional and I wasn't waiting long love their customer service! Keep it up ladies
Great experience from Betty, Diamond and Lynette. They were fantastic and helped so much with my storage needs, would highly recommend them.
Came to rent unit, MANAGER Diamond has Great service, well accommodating, friendly environment.
I’ve been storing for a while. Diamond is awesome she has great customer service & Laquitha is just as great! They have great personalities and outstanding customer service! Thanks for everything you guys have done! That being said I think upper management has a lack of work to do on this place. I’ve store my things here for four years. I got them out and there’s rat droppings all over everything. Pretty sure I’m going to have to throw half of my things away. I’m told that this has been a problem that was brought up to district manager a number of times and he never addressed it. Diamond and Laquitha are amazing now we just have to get upper management to care about the condition of its facility and its customers the same way they do.
Diamond and Laquita are super friendly and have great service! Keep it up!
Lynette was great help to us in finding a unit today thanks a lot
Came in to rent a parking space and Diamond and Betty were very helpful with assisting me. I feel like my vehicle will be safe and secured. Would recommend to his location
She was very helpful and nice..
Thanks Laquitha!!! I appreciate your kindness and professionalism!
Diamond was FANTASTIC and well versed in knowledge about all aspects of the unit. Very helpful!
Walked in to public storage to rent a unit. The manager Diamond was very helpful professional. And had great energy! She gave me great service keep it up
I just rented a space Diamond and Laquitha was so helpful and I was in and out with no problems. Very great customer service
If You try to go there with a semi and 53 foot trailer , You should be very skilled and good.I
I rented a storage unit today DIAMOND made this process so easy. She was extremely pleasant, answer all my questions. I truly appreciate her…
Came in to rent a unit, the PM Diamond was very helpful, warming and super professional while assisting me to rent perfect space.
Laquitha was very patient with while renting a parking space. She was so busy but so professional. Very great customer service
I love the customer service and she was so helpful #Diamond
i came in to reserve a parking space for tomorrow and Laquitha was so patient and helped me alot. this has been a stressful time. Thanks so much Laquitha see you tomorrow
Laquitha was very helpful I wanted a space in Chicago but customer service put me somewhere in New York, but she got me together.
Laquitha was so helpful today, I came to rent a space all my questions were answered and I'm very pleased
Diamond was very friendly thorough and made me feel welcome. Great customer sevice!
Very good customer service! Diamond was great with assisting me with renting a parking space. Love the great service she made me feel a warm welcome. Keep it up
Came into this location to rent a unit. Diamond was very professional and she was extremely helpful thorough when explaining access hours, and informing me of the rental process
Came in to rent space. Diamond was very professional anD informative. Great customer service keep it up!
Diamond was Amazing
I came in with my sister Sophia to rent Diamond was very helpful and professional and informative
Went in to ps on behalf of my granddaughter and myself. I’m a old woman, I really appreciate another sista helping out a old woman on a fixed income. We have multiple spaces at this location and the young lady Diamond was phenomenal! Great customer service informative and professional I love her energy! She is helping us downsize to save money! Appreciate all of your help!
I came in and Laquitha was dealing with a difficult customer and was very patient. And very helpful while I was renting a storage space
Today is my move-in date, and everything went smoothly. Diamond was very friendly and patient in helping.
Diamond was very helpful in assisting me with renting a unit. She was very through explaining all the details and access hours. Great customer service keep it up would definitely recommend this facility
Had a reservation came in viewed unit the manager Diamond was very helpful and informative friendly spirit. Great info and help with renting the perfect space. Great work keep it up!!
Diamond was very helpful and went above and beyond to explain and make sure I was comfortable and understood everything! Great experience
Diamond is the most proficient and thorough storage manager I have ever encountered. Wow. Thanks again friend
Great customer service very patient helpful have not had a problem since I believe I've had the storage unit for the past 6 months and so far so good I recommend this to anybody
I had a very nice experience when I visited the storage place on Ashland diamond was very helpful and patient she answered all my questions and the store was very clean
Came in with my sis to rent unit property manager diamond was super professional and helpful. Love the spirit she has she is also very thorough keep it up great customer service skills
i came to rent unit 2021and Laquitha was so nice and helpful she answered all my questions thank you
Laquita was very good customer service was very patient and helped us alot
Laquitha was very helpful and was very professional and welcoming throughout the whole process.
Came In to view and rent a space with Diamond,super accommodating & professional! Diamond & Laquitha were helpful each time I came to the property! Keep that good energy and customer service stores
Diamond was very helpful and professional. She explained all my options and scheduled time to follow-up with me to ensure my needs were met. Great customer service!
Omg Where do I begin the Property Manager Diamond is The best she has great customer service she also calls to make sure that emails were delivered correctly I would definitely recommend this location Also me and her have the Same Name which is another Great thing about her..Keep up the Great work Diamond it does not go unseen Periodtt
Diamond worked very hard to get us a unit that met our needs after the initial unit was not the right size. We appreciate her extra effort and we are. Wry pleased with the unit we eventually got. She even got us the unit for the same promotional offer. Thank you Diamond!
Fantastic customer service. The property manager Diamond was very helpful. She contacted me immediately after I reserved a unit online and set up a appointment for me to come in to view the building the same day. She explained everything thoroughly and even swept the small amount of dust in the unit right away. The building is quite large with lots of security measures and reasonable pricing.
This place is absolutely amazing the Manager on-site Diamond is simply amazing she made me feel very welcome I would recommend everyone to please do business with this location and ask for her she is awesome
Diamond has the best customer service. She explained everything to me very well.
Diamond was very understanding and patient with me seeing that it was my first time renting. I'm thankful for that and I appreciate her for making sure I fully understood everything
Great customer service skills very nice and fast I love this place chase is a great worker GREAT JOB !!!! I’ll be back
Just rented a unit at this facility! The young lady Diamond was super helpful, she is patient very informative and has a great personality! She is good at multitasking and being on top of everything. Keep up great work!!
Marquion and Diamond were super helpful everytime I come in. Whether it's Jamaica payment or get something out of my unit they're always very kind and attentive
Public storage on 36th & Ashland has the sweetest, kindest, most respectful people working there and the two that I see when I’m going to pay my bill is Diamond and Chase. They are the best. So if you’re looking for a storage unit go to Public Storage on 36th & Ashland because they are the best.
Diamond was great she was funny and informative her service was beautiful.
Came in Diamond was very helpful and profession she didnt mind taking 10 mins out of her busy day to assist me. I love her good attitude and enerhy. Keep up the great customer service
Customer service was excellent! I'm planning ahead before I relocate. The property manager Diamond is very informative and thorough. She has a great personality and knows her information. She informed me of the process for renting a space. She even took time to show me a couple spaces before hand so I know which size is best for me. Keep up the professionalism and great customer service. I will be renting in the next few months
to whom hands this may reach l must start off by saying i’ve never experienced such great customer service through out my journey of looking for a storage unit. when i called i spoke with a lady by the name of Diamond i believe that’s what her name was. however i had called several storage units and they were rude and very inpatient. diamond took her time with me went over the different sizes and prices of each unit. i needed something that would store a 3 room storage space she explained the different sizes. we both agreed that maybe coming in to view a space would help. i looked at a few available units and it’s safe to say come march i will be a proud customer of public storage. thanks again Diamond.
Diamond was kind and patient as I have speech problem. She understood me very well & didn’t ask me to repeat myself. She took her time explaining step by step everything that I needed to know about renting a storage unit. She walked me to through the building to see if the unit I wanted was the correct size. Thank you Diamond
Very nice public storage. A nice lady named Rebecca helped us out.
Terrible I am very angry my storage in the basement and elevator broke again for the 4th time I'm going to be done with this facility 🤬🤬🤬🤬
This location is quiet and clean. Its staff was very helpful in making sure we had the information we needed in order to make an informed decision. Mary, in particular, was warm, thoughtful, and patient. We appreciate her assistance, especially because it was a busy day.
Ms Mary was the agent that helps me through everything I need. She's the best at her position. She was very patient with me and that speaks volume about her character. I highly recommend her for any future storage needs.
The employees are so helpful and nice! If you need help with anything, they will come help you personally.
I highly recommend this facility. Great customer service and very clean and easy to make your reservation online. the prices are very affordable. But the best part about moving my parents things into the facility was meeting Ms. Mary Doris, she is the most sweet and welcoming person this facility could have as an employee, she was very welcoming towards my parents after they moved to Chicago from out of state and very friendly. Thank you for everything and keep up the good work. will definitely be telling my friends and family about this facility when in need of some extra storage.
Great customer service with customer care rep Yvette!! Made my stress free situation smooth & easy… thank you so much Yvette!!!
Yvette was great with handling our storage unit. Definitely will recommend her
Thank"s yvette she helped me so much today with app amd was very helpful
Ms Mary b is awesome. She treated me like family. Thank you for your assistance. My family truly appreciated your kindness.
Placed a unit on hold online and Mary took excellent care of me with processing the paperwork and going thru the procedures of accessing my storage unit. Top notch customer service and I reccomend this location to those looking for a storage unit with reliable and prompt staff.
Maria helped me incredibly!!! She is the best!! She was very kind and nice! She even helped me when she was supposed to be in lunch break <3 I will definitely recommend this location to my friends and family!
Thanks Latosha! Was very helpful and patient. I was able to get what I needed.
Thanks Latosha! Was helpful and patient. I got what I needed.
Yvette was so nice really great love public storage will stay a long time. The best
Stephanie had been wonderful i wish i can give her 10 stars. Great service overall.
If you have an interior unit, be sure to bring your breadcrumbs. (I kept turning the wrong way. 😆)
Quick, efficient, fast service Yvette & Mary were awesome!!!
YVETTE! OMG. THE PROFESSIONALISM. THE QUALITY OF SERVICE.
Yvette and Mary are phenomenal i have never had better service. Love this place and will definitely promote this place everywhere!
Yvette was very helpful and I thank her customer services.
Yvette was awesome she has amazing customer service. I highly recommend this public storage on ashland. Prices are very competitive.
I had the most amazing experience with Sharniece just purchasing BOXES! she was so helpful in getting me deals on boxes and helping realize packing supplies I needed for my big move. Than you again sweetheart it was a pleasure.
The staff is really nice, I haven't met someone who I disliked yet haha
Nice staffing and clean
5 stars to Rakim ..... Very helpful in solving what I thought was going to be a disaster. THANKS A MILLION
Rakim was very helpful I recommend him to all who need storage assistance...very good guy
Very well mannered Mr. Rakim was. In addition to assisting us he also gave us our reservation we missed Thanks again your Super Awesome
Rakim best customer service guy ever.
I never knew how important customer service would be at self-service storage facility. I lost my key and can't get in the unit. I called the office and asked what the procedure was for getting a new lock. The rep says, "you'll have to come in and fill out a form and wait for the district manager to come and cut the lock" I asked him how long that would take and he said, "the district manager comes twice a month but he doesn't have specific days he comes." I've now attempted to go to the property twice to fill out the form and the office is locked and there are no employees to be found-- in the middle of the day. Obviously I wouldn't be in this position if I hadn't misplaced my key---but jeez--it would be nice if someone was available to help their customers. I just want my stuff at this point and I'll try another company
Sharniece and Tatyana was a big help and helo me acess my storage and purchase itrms to protect my things thanks again ladies
I came in trying to protect some items that I planned on moving and Rakim was absolutely amazing with helping me and suggesting what was best for my moving needs.
Rakeem was very helpful. He provide great support and service during my visit.
Sharniece was so helpful today with assisting me on what I should buy for my BIG move I really appreciate her patience and her advice on items that were good for my move Thank so much.!
Tatyana and Sharniece were amazing!!! They were not only professional but very understanding. Amazing customer service , thank you for all your help🙂
Staffs are friendly and reliable! Lost my keys and hope they would be able to cut the locks the day after Thanksgiving and they actually did it way earlier than I expected!! They listen to what you want! Amazing!!
Rakim was awesome and friendly. He quickly helped me upgrade to a larger unit, for only $10 more dollars! Then showed me around and explained how to use the facility. Excellent experience overall.
12/15/15 started @ $150.00 10/30/20 $270.00. Walk away today could be $1,000.00 to have them to empty unit?!*#×&% wife spoke to someone that said no cost? Is this a case of fork tung syndrome or could she be old and febal or early on set of dementia with a side of covid-19? Help me out people 🤪
Public Storage is a zero star company. If you rent here, don't expect any customer service. Upon move-in I was charged for a lock that I did not purchase. Every time I call to request a refund they tell me only the property manager can issue a refund. Despite multiple calls and voicemails, the manager has never answered or returned a call. On top of that, they increased my rate 25% four months after I signed my lease.
Rakim and Rick were a great help Thanks guys
I purchased my unit a few weeks ago, however I never actually moved in. Since then, I have received multiple due diligence calls from the staff. Sharniece also properly refunded me for an error charge that I received as well. Thanks for the help Rakim and Sharniece.
Rakim and shanice was great when I came and paid my mother bill, shanice was good sales man she almost got me to buy the whole store ... the building is in excellent an clean, I recommend any body who need storage come see these two
Excellent Excellent Excellent Is all I have to say. The manger sharniece is truly magnificent.
sharniece at 3659 s ashland rendered excellent service and was extremely polite..
Sharniece did a fabulous job guiding me through the rental process. Thank you!!
It was my first time ever renting a storage unit and Rickey was just a delight. Not only was he patient in helping me, but was also thorough in making sure I had a clear understanding!
Sharniece was so patient and helpful when it came to choosing a storage locker that would fit my needs. She took the time to answer all my questions and to show me each unit so I could decide which one would be right for me, since cost was a big part of choosing the right one! Luckily, she found one at the right price and the right size. I appreciated her help, it made it so much easier for me during this time of stress! Both her and Rickey were very friendly and helpful.
I had a good experience. Sharniece was quite helpful and walked me through the process well. When we came to load up the unit, she was there and was extremely helpful even on that day. Very good experience and very easy to set up and execute.
Shaniece customer service was great ... rakim did great with recommendations about sizes, they customer service is always over the top that’s why this is my second time coming for storage ..Any body looking for storage hit these 2 up!!!!!
I want to preface this review by saying that all of the people with whom I interacted were very helpful and friendly. The reason I’m giving a very low rating is because of false advertising by Public Storage. Though the website’s description, the purchase process, and the purchase confirmation state that this facility is climate controlled, I learned today from an employee that it is only climate controlled 6 months a year during the winter months. Today’s temperature was 96 degrees and it was definitely more than that inside the facility. I feel very frustrated that my items—including some antique wooden items from my late grandparents and some art that has personal value to me—are now sitting in a 96 degree and massively humid facility. I believe that the website should specify that the climate controlled nature of the facility is only for half of the year. I do not recommend using this public storage if you have anything that will be adversely affected by high temperatures and humidity.
Sharniece was GREAT at helping me and my family getting everything together told us everything we needed to know and how to get it done ! I appreciate her a lot ! Thank you !
Will get my stuff out of there asap!! Only out to make money. Late on my payment by a few weeks, and they already put a lien on my property and cut my lock. Then I had to buy a new lock to replace the one they cut...and they tried to blame the state of Illinois. Stay away from them. A lot of other storage facilities out there that value a customer..oh, and don't forget the insurance I have to pay every month because they can't adequately guard their own property...
No garbage disposal and still waiting to hear on reversal of late charge they promised I would receive a return call in 1-2 days. It's now 3rd day.
Was happy to end my service there!
Clean and friendly folks that workntgwre.
One thing I like about this place is the customer service. It was my first time using Public Storage and Rakim was very polite, knowledgeable and further help me understand my policy. I will definitely use their service again. And when I return, I hope he is the manager.
Rakim was Amazing!!!! Thanks again for your great service.
I was treated with respect and all questions answered without making me feel as if I was taking up too much of the workers time(Rakim).
Rakim did an excellent job with explaining the details, every question was addressed professionally.
Not even a year in and your going to raise the rent prices when I work days and evenings and can barely access my belongings cause your gate hours is 5pm-6pm. Ridiculous!
Great service from employees, nice friendly honest people
Just left this location about an hour ago. Very friendly staff. Clean office. Rakim was very helpful & knowledgeable and answered all questions I had. Thanks guys!
Cherneal was Great today helping Me set up my Auto Pay!! No more late fees!!!
Cherneal just made my day Today!! Her assistance with my Rental put a smile on my face. She confirmed that I'll just Rent the Space Now & the Movers & Furniture later!!! GREAT ADVICE***
Good clean and well lit
Cherneal was VERY HELPFUL with my move in on my 1st Rental. Go Public Storage!!!
I just rented my space today and CHERNEAL was so nice with her Customer service. She had to have been trained thoroughly. Thanks Public Storage. That made my Day***
OMG, today Cherneal was the Best. She Greatly helped Me with my Move in with 1.Boxes 2.Tape 3.Tape Gun* 4. Floor Mat/Tarp 5. Lock She knew all I needed after I explained... by just listening, Listening & LISTENING TO ME** Thank you & THANK YOU AGAIN- Customer service was Excellent 👍Public S.
Cherneal un buen servicio muy amables
CHERNEAL gave me the Best storage Assistance today. Even though I was vacating she helped to put My Boxes together the correct way after the over & under didn't work??? I will be back after I find another house! Thanks***
Cherneal and Sharniece were so helpful and I highly recommend Public storage to anyone that needs to store their Goods!!! Thanks***
I rented my Space a couple months ago. Now today I came in to upgrade to a larger space. Cherneal assisted so nicely to make sure the New surface space was on the floor. Great Customer service was Phenomenal***
I want to thank Sharniece and Cherneal for being so helpful and nice and helping me set up my online account so i can pay online instead of coming into the office
Gabriel was an excellent representative She was patient, kind & professional.
I been in public strorge for 10years already & never had issues & Gabriel and sharniece are alsum they help me out in transferring from one unit to a other & was very patient with me I appreciate these 2 ladys thank u
Sharniece very professional and pleasant
Gabriel and Brittany are very professional, kind, and on top of public storage business. They treat costumers with respect, and good quality services. God bless them both.
Gabriel Very Pleasant!! And Great Customer Service!
Employees are down to earth, cool.
Brittany and Gabriel are fantastic, Not only professional but very personable make sure you see Brittany for your storage needs plus they have tons of packing materials for precious items. They Both always have a smile and make you feel special even if you are just inquiring about storage units. Facility is always clean and smelling great. Great job!
Great place to store Vintage vehicle secured and safe
Horrible dirty scary
Ms.Sharniece is the pure example of providing great customer service! So helpful and informative while proving you with service in a timely manner with a positive attitude. I'm glad I chose this location as my storage center.
Shamiece made my move as easy as can be!
Sharniece was very helpful and pleasant and she made my move-in as easy as possible
Today the ladies Cherneal and Gabriel had great customer service I'm happy
Today was New Years day and they still accommodated for me they open up and let me pay my bill so they are awesome there
Great location and never overly crowded. Always easy to get a cart and park. Employees are so fun and entertaining. Sharniece is awesome, as is everyone, always willing to go the extra mile. Everyone is always quick and helps you get in and get out.
Sharniece, Gabriela, and the whole crew are super amicable, definitely taking care of customers. I recommend this location!
Gabriel Was A Wonderful Help With Excellent Communication And Experience And A Awesome Beautiful Lady
Gabriel did a awesome job and I would recommend this storage to anyone. She was very nice and understanding.
Brittany H. gave us great service and helped us through the whole process completely!
Gabriel was awesome. She had no problem taking her time to show me around the storage facility to make sure I picked a space that was perfect, and I was familiar with the ins and outside of the establishment as far as elevators and all other security measures. Nothing but positive vibes during the entire process.
Gabriel and brittany H was very helpful and kind. They made my move in easy. Also it was a clean property
Sharniece was fantastic. She helped me get familiar with Public Storage, and set up my account with no issues. Thank you for the great service. In the future if I need storage I will come again.
Have to be careful moving belongings on upper floors,flooring coming loose.
They always had excellent service. They always let you know ahead of time if your unit price was going up. I loved that they were always friendly and top of their job. I have never came there and my unit was broke into, it was always clean in their. I thank the employees very much and if I had to use them again I know where i would good. Thank you guys so much at the 3659 S Ashland Storage Company. Deborah Sanford
Tiffany and Amanda were very helpful and a pleasure to work with.
Building is run down and has a roach problem. Found cockroachs inside and outside our unit on the second floor. Staff are nice but slow to react. We are now having to check all our belongings before moving everything to a cleaner building.
This storage is nice but it's not like it used to be. They close at 5pm on Saturday and Sunday and 6pm Monday- Friday. So if you work during the week it'll be hard to move during their hours of operation. Additionally, they are very bust on the weekend so is alot of cars coming in and out. Might reconsider another uhaul with extended hours.
The gate is always down. They spend more money fixing the gate than replacing the unit. This has been on going for two years. It's a lot pressure on staff to be put through this issue over and over. Corporate don't know how to handle the situation ranther then pushing a button to reset the unit. It's ebrassing for a company that can't handle making a decision to fix the problem once and for all.
Everything was awesome and I love the late call reminders Tiffany the manager was so sweet and pleasant. Thanks for allowing me to storage here.
This location has great customer service,Tiffany and sharniece was the best they made moving in so fun and easy I recommend this location to everyone
Sharniece was a great help to me on getting a storage unit today.
Sharniece and Amanda very professional kind and courteous. The faculty was very clean. Thank You guys
Sharniece displayed exquisite customer service.Please give her a rewards card for her service.Thank you..Lolita Voss
Today when I came in to rent a space Cherneal & Brittany helped me make it as easy & quick as possible never knew it would be so quick. Great customer service too!!
Amazing customer experience, easy to store and come and go. It was hot as hell when I drove in my moving truck, and Cherneal was attentative, helpful and the sweetest employee I had the privilege to meet. She made my day amazing and my move feel like a vacation, thank god she showed me where the water fountain was!
What are the Gate Access hours for this location?
Sharniece was fantastic with great knowledge of service! DM
Sharniece thanks for the help she showed me everything I need and was a big help
Sharniece was really helpful and had great customer services
Tiffany was the greatest at this store kind , soft spoken very professional
Great experience renting a unit with Tiffany!
The lady Tiffany that works there is so very nice and helpful..
Thanks Amanda for being helpful, professional, and real.
My experience has been awesome here! For one, I caught an unbelievable deal and the customer service has been great n clear cut!Everytime i come I’m all worked up and confused and Amanda, one of the reps, is so knowledgeable and soothing i always leave satisfied (& calmer at that) thank for a great experience (minus the hours)
Tiffany is very friendly and warm-hearted. Great experience!
I had amazing experience! Both of the ladies were so kind and helpful!
Tiffany was awesome here I would recommend her to everyone. Great management.
We can’t wait to move! Our personal items were stolen by someone in the office and who had a key. We are sure they thought our very late payment would not show up before the auction and they stole our belongings. YES WE HAD INSURANCE, BUT INSURANCE DOES NOT COVER BURGLARY. SINCE THERE WAS NO VISIBLE BREAK IN, WE DON’T HAVE A CLAIM. The only people with keys were myself, but that lock was cut, and the office...who added their lock when our lock was cut. This company doesn’t have any integrity. They only keep the video for 30 days. To top it all off, we were out of town when it all happened. If finances weren’t an issue, I would have been relocated. We haven’t been able to afford it.
Amanda and Sharniece helped me understand the process of me leaving my space I was going to move tomorrow but the young ladies saved me a months rent by informing me to leave my space before the 1st of the month so I will not get charged for the next month
Sharniece and Amanda did an awesome job helping me today. Thanks
Tiffany and Sharniece were very professional, helpful, delightful and fun. They assisted me with creating my new account with great customer service.
Tiffany was great!! She was so excited and ready to work! She made the whole exchange fun and lively!
Lazenobia n tiffany they were so courteous and helpful. They made want to tell everyone.
Lazenobiavn Tiffany was great help
LaZenobia ,Michael, Lauren great customer service.
Lauren and LaZenobia - Always helpful!
Michael and Lauren I was completely happy with the courteous treatment and professional service 😁😁😁
It's very nice location, reasonable prices, friendly people.. talking about manager Amanda, she is awesome!!!
When I arrived at the facility I was greeted by Michael who was very friendly. My husband and I was treated very well. She assisted us in or tour of the facility making things less stressful on us. Everyone I encountered their Amanda and Meghan was very professional. I would recommend this facility to others, that is looking for a great deal and professionalism.
Michael and Antenishia were awesome help in finding the appropriate unit for us & answered all our concerns....THANKYOU
They were extremely friendly, my stuff was super safe, and they answered all my questions. If you are looking for a space definitely go here.
My experience at P.Storage was Great especially with the assistance that Kendra provided me
The customer service provided at this location is outstanding. Kendra was a great help she has wonderful customer service skills. She was very knowledgeable with helping me with mt storage needs.
It's great when you first sign up but prices go up, way up after a couple years so it's better for short term.
I don't know why it's been months and they still haven't fixed the access door to the place. SMDH
Hello there I am sooo very happy to have worked with Michael and Kiara. Very professional and prompt. I highly recommend. Thank you again Michael truly a blessing on our time of need.
Micheal and Kiara was very helpful and such a beautiful person, and they made me feel so comfortable and my kids and sister were treated with so much respect. I will recommend them to everyone it has helped me with my budget . I will be coming back..e
Amanda gave excellent service. She was friendly, kind and understanding. I appreciated her help today!
Antenishia was very polite we was having problems with the door and she went out her way to help us was very patient and kind to us we really appreciate it
The 2 girls Shade (the manager) & Micheal was so nice and explained everything very well. They helped me with the perks like auto billing and the layout of the place. Thanks girls have a good year
I have had bad service and decent service here. The gate does not operate from 6am like it says.. Maybe it does sometimes, but I have yet to see that happen..
Michael and Spencer was a big help
Shada was very helpful and polite in my transition to public storage. Made my move in easy and answered my questions :).
Shada and Micheal was AWESOME representative 💣💣💣💣😊
Michel is bery good worker she realy do her work and get it done I give her 5 star.
The public storage on Ashland has a Lovely, Kind, Patient and Professional young woman assisting it's customers. Her name is Brittany H. I came in to pay my bill like I had jet lag. Couldn't remember hardly anything. She was so patient with me with her kind voice. Brittany H. Is simply a Wonderful person and she added Sunshine to my day! A Beautiful Experience paying a Bill. Lol! 1Satisfied Customer!
I had a very good expierence and spencer was very polite and helpful.
Thank you for all the help today. Walked me to the unit helped and explain everything, and all the tedious questions I had. Shout out to the folks at Public Storage Rakim and Amanda.
Antenishia was super helpful, giving us bunch suggestions. We visited the storage and it was great.
Awesome service....shada was very helpful
Very friendly and most helpful experience... I highly reccommend this location
I REALLY like this storage site. Public Storage located 3659 s Ashland was SO helpful and courteous of my needs AND wants. I really appreciate the assistance Antenishia Lyons gave me. I checked several storage companies before picking and I've made the right choice for the price. I'm totally satisfied with my pick being that I'm a topically indecisive person 🤦🏽😊
Loved it,loved it loved I!!! The service was GREAT! Antenishia Lyons made me feel comfortable with keeping my prize possessions at this place. I am very particular about my things and I fewl like a made the right choice.
Brittany .H was great and fast! She did a great job moving me in. I was in a bit of a time rush and she was very patient with me. I appreciate all of the staff. Everything was organized when I walked through the door.
Michael/spencer was very informative! Great service! Thanks!
Michael / Spencer great persons helping all detail. My first time renting storage. Good job.
Rakim was very kind and helpful great location!
Rakim and Amanda helped me ot a whole lot I was able to get a storage unit gor a affordable price they will help you.
Rakim did a excellent job in finalizing my reservation. He was very professional in explaining the contract and he added humor to help me feel more relax as I was signing my contract. He also made some good recommendations in which i took his offer for the lock. Thank you Rakim for your wonderful service.
Rakim was outstanding took care of my situation efficiently and professional customer service
Spencer was very nice and helpful. Made check in easy!
I actually hate everything Public Storage.. which is why I moved my things out, BUT.. Rakim, from the 36th/Ashland location was extremely helpful ... the other white girl, not so much
Rakim and Amanda they were extremely helpful to me and very nice in explaining the terms and conditions of my storage unit. Great Customer service.
Spencer was great. Very helpful.
Amanda was very helpful. Awesome job very nice
Excellent customer service. Whenever I have had a question it was answered immediately and completely. Very courteous employees.
Rakam was Awesome 😊 and very helpful!!
I definitely want to recommend this location for anyone looking for storage options and customer service. Two days in a row, I visited this location and was completely overwhelmed by the series of events that made my move difficult. Amanda went above and beyond to help me by showing me other spaces because I thought the one I rented was too small..it wasn't, but, she was patient with me and obliged my request. So many people were moving in at the same time and it was chaos beyond belief. Amanda was empathetic to our frustration and offered helpful suggestions for our move.
Spencer gave us excellent service and answered all of our questions! Looking forward to using Public Storage!
Spencer displayed great customer service skills today. Excellent !
Good attention good deal
Great customer service from Rakim His perfect to work with🙂
Good service by Spencer, Cassie, and Rakim. Keep up the good work.
Lemme give y’all the lowdown on their business model (scam). The first month is $1, then you tack on $20 for a lock and key that they provide, $24 administration fee and $11 mandatory insurance per month. Now be sure you’ll be staying for the full month because a day later if you decide you no longer want the unit, the total is non refundable! Sure you should prob read the many pages of fine print displayed on a iPad, but who does that? Shouldn’t their associates also break this down for you? I mean like “hey, heads up. If you cancel you get no refund”. But of course they don’t do that! Their district manager said the wording “rent is on a monthly basis” is more than enough. I gave this place 1 star because one of their associates was nice enough to refund me the lock and key. Also their internet specials don’t mention that the units have an obstruction, like a big column. Avoid if possible. I’m sure there’s better options for storage like your grandma’s garage or a siblings basement.
For my first renting a storage i actually liked it! He answered all our questions without hesitation. Rakim was a fantasic helped today, thank you for the great customer service
The staff was very nice and the price was good.
Perdí todo lo que guardé por no pagar 2 meses, cuidado no guardén ahí.
Rakim and Kendra and Tim have brilliant customer service skills
takin was very helpful and some of the best service
Tim and Ariel was so much help. We was looking for a clean and well kept facility close to home to store some extra home items. They both was able to answer the desired questions we had. Great customer from them!
Tim and Ariel are AWESOME With Great Customer Service and hospitality.
Tim was very friendly and professional, he took time to show us 3 different spaces he was very accommodating. Highly recommend it.
It's storage. But clean and the people are nice sometimes. Depends on who is working.
They close to early for my business open all doors 9:30am and close 6pm to get my equipment out or in.
Tashana and Tim both had great customer service skills
Rakim was very helpful an got me the storage i needed he is great
Can i put my stove abd washer in public storage asking cause i really don't know
Pretty let it clean
Great service and freindly staff! Rakim was very helpful and it’s everything!
Had a great experience today. Thanks to Rakim and Tashana. They were very polite and helpful. They got us in and out!
My overall experience was amazing with the help of the property manager Tim. He was so helpful: he went above and beyond to make sure that my mother and I could have the best experience possible! Tim needs to be recognized for his work ethic and definitely deserves a promotion!
I want to say the staff here is friendly and very helpful ,but TIM exceeded his duties and goes above and beyond to give outstanding customer service!! Tim is amazing and would be a great asset to have at any company! Please give him a raise, bonus, promotion or something because he deserves it! Thank you again Tim, you were my life saver today!! I would recommend any one to come here just because of Tim's service.
Rakim was a great to me today. I really like his service
Very poor service
I WENT IN AND HAD A GREAT CUSTOMER SERVICE EXPERIENCE, THEY STAFF (I THINK HER NAME WAS ARIEL) WAS NICE PATIENT, AND ANSWERED MY QUESTIONS FOR ME AND PUT ME AT EASE WITH A FEW THINGS... WILL RECOMMEND EVERYONE TO GIVE THIS PLACE A TRY
Great customer service. I went in with my mother shes a little elderly and they were very helpful and patient with her. It was a young lady by the name or Arielle I believe thats what she said, she was so kind and very informed on all of their prices and sizes for the units. I would recommend anyone to try them out!!
Nice place to put away your stuff
Rakim and tashna were very helpful. Thank you.
Thank you Ariel and Tim for the help
Customer service was excellent!! Tim and Ariel was very professional and friendly they assisted me with some questions I had about storage and gave me a tour of the building
Managers in the office was great help. Thank you all for your help!
Ariel and Tashana was great help! Thank you both
If I need to get something out at night can I get in
What's the price to store things for a month
Tim was beyond amazing! His customer service was a 10/10. We had decided to rent a storage unit last minute and got there 20 minutes before closing. We got there and my fiance realized she had forgotten her ID. Instead of telling us to come back tomorrow, he waited for us to run home and grab what we needed. He was patient, kind, and really funny. Storage units are expensive but he’d be the reason I’d continue to use this public storage. ❤️
Great customer service. Tim was very knowledgable and helpful in answering all of my questions. Would definetly recommened this facilty to others seeking a reliable, friendly, and trustworthy facility.
Great customer service ! Tim was very knowledgeable and kind . He answered all of my questions , thank you !
Lockers were horrible. Half the ones that I was shown by the employee didn't open at all. Then I reserved my unit and was told to come in and pay $25 for it and was told I would be having to pay nearly $60 when I got there.
I'm glad that my time dealing with the public storage space is over, thank God I'm soo blessed.
Just wanted to say thanks to Darmonique for the excellent customer service and very clean storage area
the public storage provided excellent customer service. I highly recommend this property for your storage needs.
Tim and lisa was amazing they were friendly and courteous it was great working with them
Tim provided great customer service and was awesome to deal with. He made the process simple and easy - it was great doing business with him.
Tim and Damaure were great, they were very helpful and gave me a great deal!
The service I received was excellent! Tim and Creshona are always laughing and smiling and making a tough time a better for me every time I'm at the facility. Moving and storing is stressful within itself but they make it a lot easier for me. I would recommend this Location just because of those two guys in the office. They are awesome but overworked and under paid!!!
This Place is great its very clean and well-kept and Tim the manager is awesome he is very respectful! and funny as well
Great customer service Tim helped out a lot great accessibility clean units
Excellent service! I stopped in earlier today to ask some questions and Tim was very professional and polite he took the time to show me a few spaces that he thinks would work best but I wouldn't know if I need storage until July but if I do I'm definitely coming back
Went to buy some boxes and didnt realized that I needed more but didnt bring enough if it wasnt for Tim. Tim gave me all the information I needed to pack but also gave me options for storing as well, since I really didnt know where to store my stuff in between my moves. I will be coming more to buy what I need from Tim little by little then my husband and I will rent a space to finally have a resting place for our stuff in peace. Mucho Gracias Tim.
Been renting at this location for over 1yr and Tim has have gave me great customer service thable tim
Had a great time buying boxes Tim was awesome and a great salesperson
I came to this location to rent a space and Tim was great!!
This is a great place to rent Tim is wonderful great customer service thanks tim
This is a great location. I have stored at this location for nearly a year finally moving out on yesterday. The facility is always clean and the staff friendly and accommodating. Thanks Tim and Kathy for everything.
I love this public storage everyone I come here Tim is awesome he help me and answer all my questions great service
This public storage is great Tim was wonderful and Kathy too thank you guys for all your help!!!
I came in to do a rental and Tim was great very professional thanks !!!
I have a storage here and it's very clean, very secure, and the staff is beyond helpful. Hours to access your unit could be longer but it's definitely not a deal breaker.
Excellent service, very helpful
Not the cleanest place and very poor managed facilities around.
Tim & Creshona were very nice and helpful. They helped me become knowledgeable with all of my storage needs. I'm going to recommend this location to my aunt and uncle who are planning on moving and need to store their belongings. I'm absolutely satisfied with the excellent service!😃
This is the second time that I've stored my personal property at this location. The staff is still great. I received a phone call from Tim about 30 minutes after I made my reservations online and he was extremely helpful as I had reserved the wrong space. I got a chance to meet Tim in person when I got to the storage facility. Still a great attitude, and very helpful in every way. This facility is in a very central location in the city that you can easily get to. I would recommend this facility to anyone.
Tim is awesome has excellent customer service he needs a promotion
Kathy was AMAZING in assisting us with our moving out. She was very helpful and informative.!
Tim was excellent! A very nice and respectful young man :)
Tim n Latia were fantastic! They were extremely helpful, I definitely would do business with them again.
Tim was the representative assisting me today and I would like to give him great kudos...he represented the company very well and was extremely helpful, friendly and very nice while keeping it professional! Awesome
Tim was a big help! And hes a really nice guy
Aaron helped me find the space I neede for the items I needed to store & he was very helpful...
I just did a rental with Kathy this young lady is amazing very nice and smiling thanks Kathy your the best!!!
I would love to give a great appreciations to Ariel and Kathy for my wonderful experience they were very helpful and concerning I enjoyed every minute thank you guys expecially. It's very warming to come to this location! 23602
Came in to do a rental the lady name sharonda was very nice and professional had a great experience thank you!
I went in to ask questions about boxes because I'm going to be moving soon and Kathy was very informative and helpful to me. When I move I will be returning to this place.
Elaine, Raphael and Kathy are very helpful, friendly, and professional. They made me feel that my needs matter. The facility is clean and well maintained. I was disappointed to learn that Hector is no longer at the facility. Hector was professional and took his job and responsibilities personally. He was an asset to the company by being customer service focused.
Kendra was very patient with helping me get the right storage space. The customer service was great.
My experience at this location was outstanding. Kendra was absolutely wonderful.
Affordable. Friendly. Easy access with the code numbers provides And cover all you storage necessities ..
Rafael and Kathy was very friendly and helpful. They both have awesome customer service. Keep up the Great Work!!! 😊😇
Very detailed and excellent customer service. Rafael and Kathy were great help.
Kathy and Rafael had great service today!
Kathy and Rafael was great! Very informative, quick and polite service...
Greetings: I would like to give much appreciation to Kathy and Rafael at Public Storage on 3726 S Ashland. These employees were so very professional and polite. They made my rental of my space a very smooth process. As busy and hectic this place can be with all the customers; Kathy and Rafael were patient, polite and knowledgeable of all things. I really give an A+ to these employees for wonderful customer service. They are definitely an asset to the Public Storage team...
Kathy and Rafael were really accommodating! Great service
Rafael and Kathy are a great team, service was excellent, straight to the point. The speed of service was also excellent! Thanks guys!!
Rafael and Kathy provided spectacular customer service!
Rafael had great customer service! Very knowledgeable
i have to say this is the best place to store your personal items customer sevice is excellent if you need answer Cathy can help you she is a customer rep Cathy is the greatest and polite she knows everything she will work with you keep up the great work Cathy and Thank You So very much.
great customer service by agent Rafael
Great service and suggestions for my storage needs... TY Rafeal
The employees are fantastic. Great experience while setting up an account. Very knowledgeable not just about their site. Thanks!
Rafael was amazing and very helpful, I am a return customer and plan to come to this location for all of my storage needs!
Kathy & Rafael had excellent customer service! They were very helpful & nice!
Thank u to Rafael and Kathy for excellent service...
Rafael provided great customer service he has a wonderful personality very pleasant to speak to polity very motivated staff that was very knowledgeable and friendly answered all my questions on point I would most Definitely recommend people to this location the staff here are very friendly!
Good customer service
Rafael was great. Excellent service.!!!
Rafeal was great
Rafael and Lawana provided great customer service, Polite motivated staff that was very knowledgable and friendly! I would recommend people to this location in particular! The staff are very professional! 5 stars!
Friendly face very helpful and very polite thanks Rafael
Horrible!!!!!!!!!!!!!!! PUBLIC STORAGE!!!! How do this company raised their Rates and you don't even do a full year I am pissed! The sad part you can't move because it takes time so you are held hostage. They do not deserve a star period, when I talk to the representatives, just the arragant attitudes they have being like what you going to do not professional at all. Very sad company!!!!!!
Rafael and Lawana were a great help. The best customer service I've received in along time.
Christie was really great... a big lifesaver
Rafael was great very informative!
Rafael was awesome!!! So helpful.
Rafael was excellent, great location
Rafael the manager of the facility was both professional and patient. He answered all of my questions thoroughly and made certain I understood the process, rules and regulations. I felt very confident in the agreement I made and will recommend others to this facility
Rafael and Evelia was great. The process was fast and simple
Rafael and Lawana do such a great job at customer service. The transaction was smooth and everything was problem free! Highly recommend if you need storage. Keep up the good work!!
Rafael was knowledgeable and extremely helpful! I was in and out quickly with no hassle. I highly recommend this location.
Rafael was great. He showed me the storage place and we signed the paper. He had me in and out. Kathy has a bubbly attitude. There awesome
THIS GUY IS GREAT , GREAT SERVICE , HIS NAME RAFAEL , THANKS BUDY
Fafael was very very professional and straight to the point and very helpful and we greatly appreciate it we will refer other people
Friendly and also great customer service
Rafael and Evelia are very professional and nice People. Good location.
Rafael and Evelia are great employee's
Rafael and Evelia customer service was great! Im glad I will be renting at their location.
Excellent customer service Rafael and Kathy
Rafael was helpful and personable.
Raphael has great customer service you handle business like a true gentleman and he knew everything what he was talking about
Rafael and kathy were great, clean location. I recommend this place
Great experience rented a space it waz rapheal & kathy
Catherine & Raphael did a great job, quick, and professional & made sure I understood everything.
Rafael and Kathy are some very courteous professional patient and very precise employees that I would hold on to for life.They are winning team☺
Kathy and evelia were very helpful and funny
Consumer service of rafael was excellent.
This place was great! Rafael, Kathy, and Evelia were such a great help. I definitely suggest this place to anyone needing storage. It's indoors so your stuff is safe.
Great customer service! Rafael and Kathy was very helpful and patient! The staff is great!
Kathy was excellent in serving me. She explained everything to me and was very friendly. Rafael was also a plus. He was nice and made sure everything was good with my transaction. Bonuses all around!!!
Rafael and Kathy were great. Thanks.
Great customer service.. Very friendly. The process was a lot faster than other locations! Need great service contact Rafael and Evelia!
Rafael and Kathy were good help and gave us some good service on our visit.
KATHY IS PRETTY AND HELPFUL. RAFAEL IS DAMN COOL! OFFICE IS NICE AND CLEAN. NO WAY TO COMPLAIN. 中国人应该光顾
Rafael and Marshawna was. Excellent customer service
Rafael has great customer service. The process was fast. Thanks!
Rafael and Kathy were amazing and professional. Great ppl.
Rafael has excellent customer service 5 stars
Today i came inside public storage to do a rental with kathy omg! She is wonderful and very professional she answer all my questions i was very pleased. There was another young lady name elevia that was great also! Thanks ladies!
Rafael Has get customer service
I stopped in get a storage unit last minute due to an upcoming deployment. Kathy did my intake process and gave me a tour. She was also VERY helpful in giving tips to protect my belongings. Rafael was also helpful...cheerful...and polite...Outstanding customer service from the both of them!!!!! Smart hires for Public Storage
Kathy & Rafael have wonderful customer service. Great job guys!!!
Rafael was very humorous and he has great customer service
Rafael, Hector and Evelia were great. They are very thorough and have great customer service. Thanks
Great Customer Service experience! Representative Rafael was courteous, provided a comprehensive breakdown of all features and expectations. Th process was quick and convenient.
Rafael was very helpful with all questions and very polite
Great customer service from. Rafael and Evelia. Very professional thanks guys.
Rafael was nice and very helpful
@ Rafeal Wonderful experience ,This Gentlmen Took His Time To explain Step by step & the eviorment is Clean & well organized
Rafael Lawanda Hector... Best people ever! Thanks
rafael .best service ever have.never have it before. enjoy to sign up here
This was a clean, organized and brightly lite facility. Rafael and Hector were professional, very helpful and knowledgeable about the various units. They were patient when my wife and I changed our mind about the size of the unit we needed. Rafael showed us each space and explained how the door and lock function. Hector answered any question we had and was great when we came back with our stuff, showing us where to get the dollies, etc. The unit was clean and suited our situation. We recommend this facility, and you have two great employees.
Rafael and Hector were very helpful and they even stayed late to help me. Thanks guys
My experience here was beautiful Rafael and Hector is the best nothing was stolen, or my things did not get wet. It was just lovely.
Rafael was very knowledgeable and helpful. I recommend this location and service.
Great CS, never tried to push anything, very knowledgeable and courteous, seems like a cool dude. Would recommend.
Rafael and Hector were great!!! They were very thorough and speedy! I will definitely recommend them!
Rafael has great customer service
I am very happy with the customer service that I received on Sunday. My mother and I were struggling to fit a queen sized mattress and box spring into a small van. Hector was very courteous and helped us to get the task accomplished. We were so frustrated and he made our day smoother!
Came into public storage today looking for a big unit. Jasmine gave me a very warm welcome and smile she was very profrofessional. I would recommend anyone to use public storage service.
Hector Lira has the best customer service ever. I would recommend anyone that is looking for storage. This is the place to go
Jasmine gave me an amazing experience in her assistance in finding me the correct storage for my clothes. I will definitely be coming back. She was very nice and friendly
The costumer service was great, rafael was very friendly and helpful.
Rafael and kathy where great the customer service was excellent they even have great curteousy calls to remind you for appts and payments
Came in for a rental and they were very nice and very helpful! Kathy and Rafael were friendly and made the whole process smooth and quick. Thanks again guys!
I'm still a customer here - not sure why. They lock up the carts and dollies after office hours, which is very inconvenient, it's when most people are off from work and need to go to their storage space. They say it's because they get stolen. That doesn't make me very comfortable about keeping my stuff safe.
Stop by the location to grab some things out of my unit and forgot my access code and TOMMY was so kind and helpful
Guys are awesome here, Hector and Raphael are always very helpful. Couldn't recommend them more highly
Rafael customer service was outstanding
Awesome work Hector and Rafael
Rafael and Lawana are very kind, professional, and courteous. Very informative and straight to the point. Location is clean and well kept.
I went in to this location to rent a space today & my experience with Raphael and Lawana was great I'd recommend this place to my friends definitely
I really appreciate the service I have received while being a customer here. Rafael and Lawana are compassionate and take care of their employees. I had an intricate dilemma and Rafael was able to solve it and save me money. I highly recommend this location to anyone who wants to be treated well!
We had a little bit of a bumpy start with the corporate team making a unit reservation, but once we got to the location, Hector went out of his way to make our experience as painless as possible. He even stayed after hours to let us finish up our move! Even though this is a chain company, the customer service at the local branches is outstanding!!
Great Place great help Ask for Kathy service with a smile.
Great service. Go Kathy! Nice lady!!
The team (Ralphael, Tia, & Brianne) at this location are awesome. They went above and beyond to assist me. Thank you guys! :-)
Latia and Maurice were very l helpful in making my movein nice and easy and they answered all of my questions
Rafael and Hector are always taking care of me. Whenever you need storage come and see them they will take care of you.
Great costumer service! Great attendance and great spaces. Great price too!
Never ever at time Hector always treat me real good every time I come in need storages see Hector
Came to pick up boxes and supplies for my upcoming move and was very happy with the customer service. I was helped by Kathy who helped make me pick out the appropriate supplies to protect my belongings and simplify my packing needs. Thanks Kathy and team for your help. Greatly appreciated.
I loved my experience with lawana at this location she was awesome, friendly, inviting and very professional she made sure she knew all the right answers before answering any of my questions blessings to u hun
Rafael has fantastic costumer service ,he even recognize the customer's by face. I would recommend any who needs public storage to go too this location and i will most definitely come back
Hector is always making me smile. He always makes me feel comfortable and is funny. He brings me outstanding customer service and I would recommend this place to anyone who needs. Ask for Hector, he's the best.
Pina was extremely nice and helpful; she really knew what she was doing and made moving in a breeze! Thank you for your friendly and efficient service!
I came in to pay my bill today and the customer service i received from Pina was excellent. I recommend this facility to anyone who needs to store their things.
Always a pleasure coming hector does a great job . Will recommend this place
Pina and elaine were very professional, and concern they both took the time n explain to me in detail about everything,how to use my code, my keys , times i can come to the storage, even explain the purpose of mattress. Covers which i wouldnt of purchase with. Out knowing there purpose.Now i ask alot of questions. And they were patience.i thank them for being so professional and caring
Quien was very professional and friendly
Very nice person will use again because of this Person. PINA THANK YOU.
I have been using the Public Storage at 3659 S. Ashland for the last 3.5 years. Everyone there is SO helpful and friendly! Today I would like to recognize Elaine for her cheerful, positive, supportive attitude. She is very welcoming and always has time to answer questions. She makes me feel like I am more than a valued customer. She treats people like individuals, and makes me feel like I matter as a person. I am always happy to see Elaine when I come in. Her kind, friendly greeting and the time she takes to make sure that my experience is a positive one, to ask how I am, if I have everything that I need, really make my day. Thanks, Elaine for being the person that you are and for making my visits fun! I really appreciate you! ---Teri Owens
I've been storing my stuff there for a couple of years. They're always friendly and professional, two positive things that are rarely found together if at all. Elaine is especially great and personable. So is Hector. Thanks, Tim Wilkerson
I went in to Public Storage to pay my storage bill and Tia was so helpful to me. I store at another location and I was having a problem with getting in contact with the District Manager over there about some issues I am having with my storage space and she was kind enough to give me a customer service number to try and get my problem solved.
Quien provided me with excellent service fast and friendly.
I am the owner of Trade Movers - I know what professionalism and courtesy is all about especially when it comes to customer service and what customers expect. Quien and Pina were two of the most marvelous people at this Public Storage keeping a smile on my face during the entire process by answering all of my questions and providing me with the services I need. I suggest this location to everyone who finds it just as ideal as I have experienced. Thank you Quien and Pina!! Your both amazing and thank you for your hard work.
Had a great experience with this Public Storage!! Hector was GREAT and SO helpful! I would recommend this storage facility to everyone! This place was is so much better than my previous experiences with other storage places! The price was affordable and I never had an issue!
The customer service at this particular Public storage is outstanding I was treated very well. Quien and Pina are great at what they're trained to do.
Just rented out space at this location, was help by an outstanding employee, Quien, she was knowledgable, informative & very kind! Her service overall was excellent! 5 Stars!
Quien was an excellent help
Great by Quien
Piña help me today and she was SUPER AWESOME!!! She definitely deserves a promotion and/or recognition for her outstanding customer service.
Pina & Rafael gave excellent customer service experience, was very helpful and I truly recommend anyone to use this storage facility, amazing💖💝
Hector and Rafael man these guys are amazing nothing but good vibes I definitely feel safe leaving my stuff here
Hector and rafeal are great people they help me out and know me personally
Just as the other reviews. Friendly employees, good service, easy explanations, and affordable price. Hector and Pina were both super friendly.
Rafael was awesome. Very helpful and clear about the process. Will come here again.
Rafael and Hector good customer service very recommended
Pina and Rafael are the best. They are very helpful. Love the place .
Rafael and Pina gave great customer service! They should be the face of public storage! Great experience!
Love this place every single time i stop by Hector is always a joy. He is always helpful going above and beyond with his customer sevice. Thank you Public storage and Hector of course.
Friendly employees that answer and help you with everything you will need for your move. The prices are good and everything is in stock need bubble wrap they have it all. Need boxes they have plenty. The storage facility is always clean when you move in as well as the halls and elevators. Would recommend to everyone and if needed I will use again.
Rafael and Hector where very polite and took care of us the environment was very clean as well as my storage unit... Call me monthly to remind me of my payment so I won't be late which is very helpful would recommend them to friends and family.. Thank you guys
Customer service is a very important thing to me. The experience that I receive at this Public Storage was above and beyond my expectations. I have had storage before and they were nothing compared to what Rafael and his staff provided for my family . The building and the unit was clean and well maintained I would recommend this Public Storage to anyone!!!!!❤️❤️❤️❤️
Great service. It was a very easy and smooth experience.
Elaine & Hector was very outstanding with helping me and giving me help with the unit and the operation!!!!!!! KEEP UP THE GOOD WORK!!!!!!!
I like this place especially Rafael and Elaine. Both were very helpful and polite. Rafael explained to me in great detail as to what I was signing, the price and what was expected of me. I can's say enough about the superb customer service!
Rafael & Hector gave great customer service at this location and I highly recommend this location.
Rafael was very helpful and sweet, I also appreciate the fact that he took the time to explain everything thoroughly to me since I've never rented storage before. I would definitely refer people to their location. Thanks Rafael & Hector :-)
Maurice and Jesse They have been Great with verbal and Hospitality... Was very Great to help serve and make sure that I was satisfied.. And I highly command that They be promoted to a next level in this business. Thank you very much.Ms chatman.
Updating my review as I think all customers should realize that no business is perfect, but where there are improvements, reviews should reflect that. When I FIRST rented it was awesome so I initially had it at "Loved it". But then once an elevator issue kept me from being able to access my things so I down graded my review. But lately the elevators (from what I've noticed) have been working fine. So I'm upgrading from "its OK" to "Liked it". Will upgrade the review again to "Loved it" once I feel like the elevators are in absolute tip top working order because that is the only way in and out for getting my stuff out.
Hector nd Rafael are great guy...u should really use this storage unit...
Elaine, Hector & Rafael are the best. Every time I stop at this facility everyone is so nice and helpful. Thanks you guys keep up the good customer service.
I love the customer service the hospitality the patience and the sympathy when I ran into some problems. Rafael is the best manager for public storage he's really really helpful he shows that he will go above and beyond to satisfy the customers. Rafael is an terrific employee of the year
Elaine and Hector were very helpful! They made the experience very easy and explained everything thoroughly... Great service!
I came in and Rafael and Hector took care of me right away! They were knowledgeable and fun...moving is not a fun process so it was nice to get good customer service.
Rafael and Anthony were very helpful to my daughter and I, especially when the key was lost for the lock. The unit was just the right size for all my daughter's things. We were able to get additional boxes we needed right there. I would definitely use this location again.
Hector and Rafael give me a very good service i will recomend this store
Wasn't that big of a fan of the actual unit, but I just have high expectations. The staff was friendly and helpful! The unit was definitely large enough to fit our items and nothing happened to them during the 2-3 weeks we left them in storage.
stop in looking for storage the manager jesse and was very helpful today i did not rent the storage because i need longer gate hour
Jessie and vanessa
When I first came it was jan. 1st 2014. As soon as I came in it smelled like roach spray. So I asked the black guy do you have roaches and he said no. Soon as we get to the basement I see about 3 or 4 dead ones, where there's one there has to be more...
Great customer service! Very friendly guys especially Rafael and Hector. First time experience using public storage and they made the experience very welcoming...thumbs up! 👍👍
Decent prices, Radael is super helpful.
Hector and Tina were very helpful in helping find a unit to suit my needs. Also they were helpful and polite while explaining my lease and the entry process. The store was very tidy. I would recommend this location to anyone looking for a storage space.
Excellent customer service. Both Hector and Rafael went out of their way to make the experience as seamless as possible!
Rafael & Hector are the best. Keep up the good work guys. : )
Good service from Rafael and Hector
Rafael the front desk sales associate was a great help, he made sure to inform me with everything I needed.
Hector and Rafael were a greater help. They are very polite and helpful. They did their job wonderful. They make the customers happy and professionally jobs to us. Reason was we had to move since the cost is getting higher and our organization can not afford it. Thank you Public Storage.
When renting my unit I spoke with Hector over the phone, but when I arrived he was unavailable. Tina worked with me through the rental process. She was very pleasant and professional. She was also extremely as I was unsure of the size or number of units I needed. Tina painstakingly took me through the facility showing me the available units. She exhibited excellent customer service.
Arriving at the facility, I was taken care of by Hector and Tony. They are very friendly, approachable, and helpful. They made sure we got everything we needed and were very informative.
Maurice and Rafael are great! Clean place and friendly service.
Rafael and Anthony were great excellent customer service skills very helpful
The guys here, especially the owner are beyond helpful. Awesome service.
I love this place Hector and Rafael help me and my girl find the best storage for our things. They are always willing to help when you do go to this location make sure to ask for Hector or Rafael they always are willing to help you find the best unit for your things.
Maurice and Rafael were awesome. I was a bit nervous about putting my things in storage but they made me feel at home! I could not have asked for a better experience.
Hectoring and Adriana are nice does great with your customers
The service has always been excellent with the staff from the time that I first arrived from the time I am continually coming in. Rafael & Hector are great staff member to this company and they have always treated my mother and I with great customer service and the storage place is always clean and neat.
The facility is always clean and the daily access hours from 6:00am to 9:00pm is convenient.
Maurice and Rafael provides excellent customer service here at this location
Public Storage was not my first choice because there was another facility that was closer to me but when I got there I could not find anyone. I went online and found this PS right in my neighborhood. I made my no obligation reservation online and received a discount. I also made an appointment to see the facility and chose a unit on the 3rd floor. It was clean but I still brought a broom to sweep out my unit because I did not know what it would look like. Where the customer service of this particular facility shines is in their response time. There was an issue with the elevator and Rafael was on it like Spiderman. There was an issue with my movers, I asked for help and Hector suggested a savior! If you can't make it to this Public Service I hope you have one that employs people like Hector and Rafael.
Great help and quick service. Rafael and hector were very nice
My customer service treatment from Rafael was top notch. His demeanor was professional, extremely knowledgeable and handled things smoothly. He should be promoted!
Maurice and Rafael are awesome employees they do great work
Maurice and Rafael have outstanding customer service and leaderdhip
I was very satisfied with the service I received at Ashland location Rafael and Maurice very helpful and professional
Maurice and Rafael has great customer service
The customer service at this public storage is great. The manager Rafael and Maurice is great. Rafael still remember me from 2011 and that's Great to come back to a place where the manager remember me. Keep up the great work.
Maurice and Rafael were very polite and helpful
Amazing customer service. Very helpful and friendly. Thanks for everything! Rafael & Adriana were very professional and made the process extremely easy. Definitely recommend this location to any and everyone
Hector was very polite and thorough. Got me checked in, went over all the paperwork, showed me all the amenities. The place is nice and clean. Excellent temporary home for all of our stuff while we are moving.
Great service, no problems, very helpful workers are great Maurice.
Rafael & Maurice was nice and helpful
I just want to thank, the two guys that work there, Rafael and Hector, I've been at this location for about 6 years now. These guys are very friendly and courteous, every time I am there. I feel that they are my friends. Thanks again
Maurice and Rafael are an asset to your business. They were quite helpful, courteous, and professional.
Maurice and Rachael very good
Great customer service!! This guy Rafael was very helpful and gave me all the information I needed. Thanks!
I would like to comment on the courtesy of rafeal & maurice. Both are very customer centric. Great job.
My husband and I had a great first time experience @ location 3659 S. Ashland with the help of Rafael. Rafael was patient, polite and professional. Rafael is very product savvy and not pushy as a salesman. Because of Rafael we will extend our time and cont. to do business here when needed.
Rafael has great customer service. Very clean facility.
Rafael & Hector are doing a great job. I highly recommend this facility.
Rafael and Hector are the epitome of customer service!! Keep up the good work you two. Ana
I was very pleased with my recent service at this Public Storage location. I enjoyed being able to work with the same person from the time I walked in to the moment I pulled away with an empty truck. Rafael was very helpful, friendly, and professional. It is obvious that customer service is a priority. They did not rush me through the process and answered all questions honestly. I felt safe at this location and will continue to do business with them while I am living in Chicago.
Great experience. The manager Rafael was very helpful, and perfessional. It didn't take long at all with paperwork, and I understood everything he explained to me. If your looking to rent a storage this is a great place to go
Good experience, Rafael was help full.
Hecter is very curdious and helpful. he's the only one there that treats everyone like a human being.he actually took the time to help me find a storage Room to suit my needs without me paying more then I should.
The service I received from Hector via telephone and Rafael (location manager) in-person was very professional. They were expecting the arrival of each person with a reservation for that particular location. The courtesy walk-through of the unit I was to rent, the well explained paperwork, and the answering of pertinent questions in detail was greatly appreciated. Also, the inside of the facility was physically and mechanically well maintained.
This was my first involvement with a storage facility and they really exceeded my expectations. Security was grade A. Cleanliness - A plus. When I collected my items, there were no dust nor pest concerns! Kudos to Rafael, his customer service and kindness were impeccable and made our entire event a pleasant experience.
My experience with this location is some what extensive I've been a customer for about a year n a half maybe two years .what I like about this location is its alway and i do mean ALWAY clean (cleanliness is a plus ), the staff I never had a problem with any of them there very helpful always smiling and most of all they appreciate my business I wanna point out one person thats always been such a big help to me in thats Mr.Rafael. . he's very good at what he do and thats ensuring great services for the public ..Thank you :-) for everything keep up the excellent job.
The Customer Service I received was great. Rafael helped me choose a smaller storage unit that fit my needs. I was ready to move into my new storage unit the same day. Rafael, also helped move my glass table to my new storage. Thanks:) Hector is the best going above and beyond. Always very nice and helpful.
Maurice, Stephanie and Hector were extremely nice and helpful.
I had an awesome experience, anytime I had any concerns or issues they were resolved to my satisfaction. Thank you Rafael.
Amazing! Wonderful, helpful, kind & courteous staff. I've used this facility several times over the years and it has been my best storage experience by far - fast, easy & hassle free. Raphael and his team are the best and always go above and beyond to accommodate. I've showed up crazed and in the middle of moving, in a time crunch, etc. and every team member has always done their best to assist no matter the situation. Five stars, highly recommended - and - great prices for the Chicagoland area!
My experience at public storage was great! The proerty Manage Rafael was amazing and hands on. He knew exactly how much space i needed based on the info i provided. He"s a great individual and very helpful in lots of situations. I look forward to a laugh from him when I go back to visit property. Thanks, Antwain McWillis
I spent two months trying to put my payment for my storages on autopay and it wasn't working Raphael and Hector from public storage we're very good and helped me to get to the customer service person at another phone number who was able to get this all set up for me I was unable to leave my house because of some surgery that I had let me tell you this was all successful and I do think those two gentlemen for everything they did for me
Rafael and Cherrie were THE BEST! They were helpful, patient, knowledgeable, and DELIGHTFUL!
Rafael and Cherrie were wonderful. Super friendly and helpful.
The staff at the Public Storage facility are professional, helpful and friendly. Cherie and Rafael helped me purchase items that made my move easy and organized. I would definately recommend this location for its service and their knowledgeable staff
I had a great experience at Public Storage Rafael was very helpful, generous and was very knowledgeable when it came down to the prices, units and products! I would definitely recommend this location to anyone, everytime I come visit my unit I Always walk out with a smile. Thanks Rafael for all your help!!!
Very thankful for the customer service I received at Public Storage from Cherrie and Raphael. Cherrie helped me choose a storage until that best fit my needs and also encouraged me to purchase additional products to cover my furniture. Cherrie and Rapheal put a big smile on my face during this stressful time! I loved my experience and would recommend my friends.
We've been renting a storage unit here for about 3-4 years now and have had no issues. The staff here is wonderful. Rafael once contacted us to let us know our unit wasn't properly locked so we could go over there & secure it, and Maurice has helped us out a few times as well. They have always been very friendly and helpful.
Rafael one of the managers at this facility is always very helpful doing all he can to make our experience more convenient.
These guys helped me out big time. Great customer service! Very helpful, friendly and quick. I arrived right before they closed on a Saturday, 11.23.13 and they served me with a smile even though that would mean they would be staying a little late. Thanks a bunch guys.
Solid facility, everything in good shape. The staff, including Maurice, Hector and Rafael are always there to help. Less expensive than other options I checked out, but offers great service, so it's a clear choice.
The courtesy and helpfulness of the staff at the S. Ashland Ave Public Storage facility are unparalleled! First of all, my experience setting up the space was fantastic. Hector and Maurice well extremely professional, helpful and customer focused. They made me feel right at home a quickly got me up to speed. The next day, I arrived just before the office closed with a car full of boxes that I needed to store so that they wouldn't be at risk, since I have to park my car on the street, Thair and Rafael were wonderful! They took out two carts and helped me unload my car and take the boxes up to the storage unit. It was way beyond the call of duty, and they won my permanent loyalty.
Workers at this location are incredibly honest and trustworthy. I didn't close my locker correctly and they called to tell me -- took me 3 days to hear the vm and go back to lock it down and I was really expecting to find my stuff gone. There were just two bikes in my locker and they were worth over 8k -- at least 3 of their staff were aware that you could just roll my door right open. They do regular checks of the locks and with such an honest staff, it means your stuff is secure. I know people who can't trust their corporate co-workers to not take their yogurt. Thanks very much to Hector and the other two workers who helped me out.
Rafael took me on a tour of the facility which was very clean. He was very professional. Good customer service is very hard to find these days, when I ask him about the upkeep of the premise, he stated that he took pride in keeping the facility clean. I found another Public Storage facility which was cheaper, he understood and politely sent my reservation to the facility to lock me into that rate. Somehow I felt like I deserted him because he made me feel very comfortable and my belonging was going to be OK. Sounds pathetic on my part, I know. I will recommend this facility to anyone who is looking for a storage place. Rafael you are the best.
Raphael was helping me with the sign-in and registration process and I must say that he is the reason I chose to keep renting my unit from Public Storage. He was very professional in performing his job even when another employee tried to hard-sell us a lock we did not want since we have purchased our own at Home Depot. Overall I am very satisfied with the quality of service I have been given at this location.
TOP KNOTCH!!! Planned to use the space for a few months and ended up there almost 5 years. Would definitely use again if needed. Staff there was incredible (Rafael & Hector were my favorites). I'm in customer service so I recognize good service immediately and I appreciate being on the receiving end of it. Thanks for all the help and making this a smooth transaction. Didn't forget you Rafael, Will drop by next Monday. Kenn Gulley
The employes were friendly, the place was clean, felt nice & warm. Hector was very friendly and made me feel welcomed.
Amazing service. Hector and Rafael did such a good job attending to my needs. My friend and I are going to recommend this location to our colleagues! Thanks Hector and Rafael!
Raphael & Hector are beyond congenial and both excel in customer service. I've been renting at the Ashland location for 2 years and am always greeted by name and asked how I can be helped. I appreciate Raphael's management style and the teamwork ethic he and Hector have built. I will continue to refer others to the Ashland location; especially since my experience has been so pleasant for the past couple years.
I was pleasantly pleased with the assistance I received at this storage facility. Maurice and Rafael was more than helpful. Their knowledge is priceless. I appreciate all their help and commend them on their professionalism! !!
I would like to take the time to give my review regarding the Public Storage on Ashland Ave. I primarily worked with Rafael, but found Hector and Maurice also very pleasant and helpful. Rafael went above and beyond my expectations and I would like to say thank you to him. When I arrived to start the rental process, the office was very busy. Rafael is quite the multitasker! He handled everything with a smile on his face. The people at this facility are kind and seem to appreciate your business. Rafael cut me a break today when it seemed no one else would. (my uhaul broke down and I couldn't catch a break at all! Thanks for letting me keep the truck there to wait for a tow!) I would definitely recommend this facility not only for the people but it's a nice secure location!
Never have I experienced such great customer service on this side of town. Both Maurice and Rafael we very knowledgeable, professional and friendly to me. I was taken on a grand tour along with a demonstration of how the storage unit would fit my needs. Thank you guys!
It was convenient and reasonably priced. My storage unit was a little ragged and awkwardly shaped, but I wasn't getting a storage unit to put my stuff in palace. The staff was very helpful and nice every time I went in. The building was also very secure with multiple levels of security. Overall, I was satisfied with this particular storage unit.
An avid foodie and frequent restaurant reviewer, tackling a review about a storage facility would seem like a simple task but one I really want to take seriously. So how to go about this? The facility is very well maintained! Security is above and beyond! The contract was very well explained and the corporate website has plenty of information and easy access to My Account stuff! So what separates this storage facility from the rest? Customer service and the relationship both Rafael and Maurice have with their customers!! Both these guys are awesome and without a doubt the best I have dealt with in my over 20 years of renting a storage space!! These guys have had my business for over a year and will continue to have my business as long as either one remains the manager!!