Public Storage Self-Storage Units at 1414 S Wabash Ave, Chicago, IL
1414 S Wabash Ave Chicago, IL 60605
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
6'x10'Online only price$ 148/moSmall 6'x10'
$ 148/mo $161Best Price Label2 unit left!
- Climate Controlled
8'x10'Online only price$ 172/moMedium 8'x10'
$ 172/mo $188Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 205/moMedium 10'x10'
$ 205/mo $269Best Price Label2 unit left!
- Climate Controlled
10'x20'Online only price$ 358/moLarge 10'x20'
$ 358/mo $390Best Price LabelHurry!
- Climate Controlled
10'x20'Online only price$ 379/moLarge 10'x20'
$ 379/mo $413Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
9'x25'Online only price$ 416/moLarge 9'x25'
$ 416/mo $454Best Price Label1 unit left!
- Climate Controlled
10'x15'Online only price$ 420/moLarge 10'x15'
$ 420/mo $ 420Best Price Label1 unit left!
- Climate Controlled
8'x30'Online only price$ 504/moLarge 8'x30'
$ 504/mo $629Best Price Label1 unit left!
- Climate Controlled
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
947 W Van Buren St
Chicago IL 60607
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362 W Chicago Ave
Chicago IL 60654
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1129 N Wells Street
Chicago IL 60610
Self Storage Near
3659 S Ashland Ave
Chicago IL 60609
Self-Storage Near Chicago
Resources from the Help Center
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See what fits in different storage unit sizes
South Loop Storage Units Near State Street
When searching for cheap self storage just south of downtown Chicago, this South Loop Public Storage provides the perfect answer.
On the west side of Wabash Avenue just south of 14th Street, easily accessible off of State Street, Michigan Avenue or Roosevelt Road, this location is also a short trip off of Lake Shore Drive or I-90.
Just minutes from some of the downtown area's most notable attractions, including Shedd Aquarium, Grant Park and The Field Museum, a 5x5 storage unit can be used to hold backpacks, walking shoes and jackets for days spent wandering around near the shores of Lake Michigan.
Roughly one mile from Soldier Field, home of the NFL's Chicago Bears, a 5x15 storage unit is a football fan's dream as the perfect place to hold tailgating goodies, including chairs, tables and grills for a stress-free game day experience.
Whether it's roommates in an apartment near Chinatown or a growing family in a house near East Pilsen, a 10x20 storage unit provides enough storage space to hold couches, tables, chairs, bedroom sets and so much more, to open things up around at home.
This multi-level storage facility offers a huge selection of indoor, climate controlled storage units, with sizes to match nearly any storage haul.
In an area overflowing with culture, entertainment, amazing restaurants and some great shopping choices, space can sometimes come at a premium. When that happens, head over to this South Loop Public Storage for an affordable storage solution, 7 days a week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 602)
Amanda is by far a Dedicated employee goes above and beyond.
Long time customer of this facility and the new rules about access hours are absurd and inconvenient. I will be moving my items out of this storage facility as soon as I get around to it.
Out of control weekend staff who's always out to lunch. This is the 3rd time on a Saturday or Sunday where he has these fictitious return times posted to the door. Today, there's a whole line of people waiting for service. Back on Monday 45 minutes before closing, same story.
Riche on wabash is very helpful and nice she deserves a raise
Richer is awesome. I could not have put the contract together without her. She was so helpful and had a great attitude.
Shaneka was awesome helped keep my stuff safe!
Was there today ,, Shane’s came through and helped us out ,, great customer service i n here … and that’s hard to find
Amanda did an amazing job helping me out!
courtesy & very helpful staff! Thank you Richere
Gasta and Amanda were fantastic!! While I am out of state and tying to help facility my college students' apartment move out, which came very last minute, Gasta was so helpful and accommodating. What a great way for a long distance parent to feel at ease and know there are truly kind people out there to help. Thank you SOOOO much for all of your help!!!
I have used this public storage for many many years, so much so that I probably could have repurchased everything that I store in the storage units over again at least 3 times by now. Though many of the staff members have been very nice over the years, I cannot say enough about the kindness and dedication of the current manager, Amanda. I swear that woman NEVER has a day off and is ALWAYS so incredibly kind, diligent, caring and professional. This facility is usually VERY clean, well lit and it's climate controlled all of which are of the utmost importance. Though my family has finally been able to downsize from having 3 large storage lockers simultaneously to having only 1( the monthly price increases have been a bit extreme), I will always choose this location over any other storage options because of Amanda. Thank You Amanda for ALL that you do !!!
I have a storage with them and i pay them on time. all of a sudden they increase my rent by more than 30%. When i asked why, their answers was they have the right to do so and there's nothing no one can do about it. They allegedly notified the people via a post card instead of a formal letter or email. That's outrageous
Amanda is awesome, went for moving equipment and became a customer, very friendly lady!
Lucrea and Amanda are a great team helped me out a lot thanks ladies
Amanda is so hepful
Amanda was very pleasant and informative 😊. The 1414 Wabash is very clean. I look forward to my experience at Public storage
Went there to arrange for a new unit closer to my home. Amanda is amazing. Helpful, patient and informative.
Laquitha was very helpful. Thanks!
Amanda was very helpful and attentive. Place was nice and clean!
Amanda was great helping me with my unit and some new boxes. She helped me out again. Always willing to help
The unit is very dirty and dusty, they lock the doors at 5/6 so you can’t access your things. Rent started at $60/mo and 12 mo later it’s $115/mo (same unit). Update: Following this review, customer service has been very kind and they have readjusted our monthly rate
Amanda is awesome facility very clean and her customer service is off the chart
Amanda is absoulutely amazing with great customer service skills. If I ever need storage needs in the future I would come back just because of my experience with her. When you go here definitely ask for her.
I have been pleased with service there, to date. However, today I went to visit our unit, needed a cart and could not find one. My husband and I happened to run into a Public Storage employee while looking for a cart - when we asked her to help us locate a cart, she said the carts were locked up, that the property was closed, there was no property manager onsite and that we'd need to come back another day. When we asked her when the property would reopen, she said she had no idea. Very disappointing.
Updated: Over the course of slightly two years, the monthly rate for my storage unit increased 54%. Updated: I need to deduct a star because their rates went up 20%. I needed a storage space while I renovate and sell my condo. Rakim was really helpful and informative. Will revisit this review after having used them for a few months, but so far so good!
This last time I was in and out no problems.
Working with Stephanie was absolutely amazing. She made my move super easy by providing clear communication and was available whenever I had questions or when i needed help with arranging a cross country move and was physically unable to be there. The storage facility itself was easy to navigate and clean. Highly recommend this location.
Latosha was a great help on the phone with helping me with finding the right unit for my stuff
Spoke with a Latasha amd she was extremely nice and provided me with some great information.
Latosha was so helpful and polite, very great customer service. Will definitely use you all again because of her. Thank you again Ms.
Great Place, very clean.
Great customer service by Rebecca and Latosh! Thank you ladies!
I would highly recommend Public Storage. The facilities are good and their staff is superb, as exemplified by Jasmin. On a very hectic moving day, Jasmin was extremely kind and competent, going out of her way to help us navigate difficulties unrelated to the facilities. I am so appreciative of Jasmin and the excellent customer service she and Public Storage provided.
I call an spoke to latosha today she was very helpful keep up the good work
David was very helpful and provided excellent customer service!!!
Jasmine was such a joy to work with! She was incredibly patient and helpful to guiding us when we were locked out of our storage unit for some time. She was thorough in verifying our IDs and even stayed past her shift to make sure we were able to be taken care of. Thank you so much Jasmine, couldn’t have asked for a a better experience thanks to you!
My experience with Public Storage was wonderful! The facility was clean, the access rules during COVID were clear, and the staff was always pleasant and helpful.
Clean facilty and accessible parking.
Used their services in the past, and will use them in the future
I am incredibly impressed with Amanda, who has been handling a problem I had at PS on 1414 S Wabash. These days you don't expect a lot of follow through when things go wrong, but I have to say that Amanda's attention to the issue and the attention to details is like a breath of fresh air. Very happy with the service, highly I recommend this location and doing business with Amanda. If she says something, she follows through, and it happens.
This is a clean, safe and well maintained location. Mary and her staff do an excellent job assisting customers to get the space they need and insuring they have a worry free experience. I highly recommend this location.
First time getting to my unit from an online rental and was greeted with very very professional and very warming personality! She answered all my questions and was very detailed on where i would find things. Thanks!
Polite & helpful service. Well secured with camera coverage on every corner of facilities.
Amanda is an outstanding person does the great job customer service
Ricardo was awesome. Helped me a lot
They gave me a comprehensive overview of the facility and the procedures and policies.
Brittany. H; She was very helpful, and helped me get an ideal size space for me.
This is a great storage facility. Everyone I spoke with here was very friendly and available to answer any questions I had, especially Amanda. I felt like she went above and beyond to make sure I had all my questions answered. I recommend this specific facility to anyone in the process of moving and need a place to store their stuff for a reasonable price. They understand storing belongings can be a tough and are just as helpful during the move out process as well. This location is friendly and accommodating to everything I needed. Thank you!
Beware people are living in these storage and smoking cigarette, I moved units because someone was living next to my unit smoking cigs, they move me to another unit and I find out someone else is living next to my new unit as well. They over charge me double price for the same exact size unit and has yet credited me.
Brittany H. provided excellent service. She took the time to show me multiple units to make sure I had the right size. She was polite, funny, knowledgeable and professional.
They put me on the come in the building at 9am then come back in 5:30 pm. Plus I'm going to school coming up. Plus i.m in a Hospitals
Lauren was extremely friendly and made sure to take the time to help us get the perfect unit. Fantastic experience overall!
Not the best place for storage they never clean the floors. You need to bring your own T.P. when you go to the restroom it is not cleaned every day and if something like the door not opening after you put in your code it takes them FOREVER to get it fixed.
Super nice and the whole process was so easy!!! All the staff members nice and helpful! Amanda and Gabriel especially!!!
Cherneal was so amazing and very helpful with my first move in!!!
Rakim and Gabby give the most excellent customer service a person can ask for. Best storage house in Chicago. Will use them for years to come.
Rakim and Lauren have been have extremely helpful with my move in and move out. They were very friendly and accommodating with my requests. Would highly recommend and use their services again.
Rakim was very helpful getting me all setup. Facilities look clean and looking forward to the good service I have been provided so far.
Great Place. Clean, efficient. Rakim helped me out, he was personable and made renting a breeze. Even helped me find a better unit on the fly. Highly recommend!
Cherneal was very helpful and thoughtful with suggestions
Rakim was wonderful! Patient and knowledgeable- I wasn’t sure what size space I needed and he was very thoughtful in helping me map out the space and confirm the appropriate size. I wouldn’t hesitate to recommend this location. Thanks Rakim!
Rakim was very professional and helpful. Great experience
Lauren was very helpful on New Years Eve when my other storage facility closed.
Lauren and Rakim were both very helpful and made my move easy! Would recommend ! Thanks!
Great people to work with! Help us with everything we needed.
Cherneal was great with helping me through the process and explaining the ins and outside to make it a great experience
Cherneal is incredibly helpful! Great customer service and a nice clean location!
Rakim and Cherneal hooked it up! 5 stars!
Gabriel was very helpful and her service was above and beyond. I will recommend this public storage to everyone I know.
Amanda was extremely friendly and helpful!
Cherneal was so helpful with my move out. I will definitely come back and recommend this service to anyone who needs this service
Made it there on Sunday evening. The young man was very helpful.
Taking was very helpful and has great customer service! 😁 Definitely would recommend.
Rahikim and Lauren are besties, most memorable. and passionate staff personal I every had the chance to encounter. Rahikim has a kin sense of humour. As well as Ms. Lauren who has outstanding way to tell a customer just what they need. Come get your public storage need satisfied on 1414 S. Wabash Ave.😁😁😁😁😁
Lauren was very pleasant to work with. She helped me make a Public Storage reservation in a timely manner. Thanks Lauren!:)
brittany. h was courteous, professional, and personable!
The staff was very friendly and most helpful, two things much appreciated in today's climate
Rakim was nice and hopeful to us today give. Us carts and selling storage space to me and my partners
My 1st interaction was great( which is why I gave it a 2 star and not a one) after that it was down hill.Hard to contact over the phone,associates in the facilities giving different prices.The lights goes off while you are in the storage this should be a top notch facility for the $$$ that are charging
My experience at Public Storage with Rakim was excellent!!!!🤗 I would recommend Rakim to everyone.
Rakim and Brittany H. We're very helpful, this is my first time using self storage and they made it quick and easy. Rakim even helped me carry boxes to my Uber because they were to heavy for me. Both are great at their jobs!
Rakim gave excellent service by showing all available units and explaining the storage process. Thanks again Rakim.
Rakim at the Public Storage was beyond helpful. His expertise allowed for a smooth transition from my unit in the south loop area to their unit beyond the orange doors lol. Thanks Rakim for your flexibility and great customer service!
This public storage is very efficient and fast. I love how they got me in and out. Rakim knew his information about the storage and handled everything professionally. He even offered complimentary peanuts. Thank you for going over and beyond for me! Thank you!
Yesterday I went into Public Storage on Wabash in search of a storage container to help a homeless man who needed a box to store his belongings. Rakim was working and not only did he help me pick out the appropriate box, he also helped me assemble it so I could immediately give it to the man in need. This was exceptional customer service and then some! A million thanks to Rakim for helping me make someone else's journey a bit easier. Thank you! Highly recommend this location and staff!
Rakim was very nice and helpful when I came an brought boxes , he even took the time to show me how to put the wardrobe box together, great customer service I will recommend anybody to come here and see him for your storage needs
Brittany was very helpful!
Brittany H is awesome and very helpful with our service. Great customer service and friendly. Thank you Brittany.
Brittany H is an excellent customer service rep. She's very professional and polite. Always there for our storage needs and great suggestions.
Rakim and Lauren were fire AF 😎.
Rakim and Lauren were absolutely fantastic! They were knowledgeable and went above and beyond to help. So much so I plan on recommending these two at this specific facility to other friends who are in the process of moving and need a place to store their stuff for a reasonable price. They understand storing belongings can be a tough and stressful day and they did everything they could to make this transition smooth! Thank you to you both!
Best storage place in all of Illinois. Rakim and Lauren really pulled through for me and helped me make everything as smooth as possible. Highly recommend this place for your storage needs!
I rented a space here today and everything was very easy and well-explained. Rakim was awesome, very much appreciated his help and expertise!
Rakim helped me out and did a great job. Thank you!
Rakim was very helpful with my moving process! He provide me with carts when needed, informed me of policies when I forgot & stated a little longer when I needed help. Thank you!
Super helpful and efficient! Loved the experience!!! Brittany H was awesome!!!
Rakim was such a nice young man I will be coming back
Tiffany was extremely helpful and super nice! Love the positive attitude!
Rakim great customer service
Great service Rakim was really helpful and profesional great location on 1414 s wabash
Thank you so much for Tiffany for helping me figure everything out and being so kind!!
Rakim customer service was excellent!
Rakim was really knowledgeable about units!! Help me get into the right space for me!!
I was at Public Storage an the service was terrific on Wabash and 14th .Ms.Tiffany sevice was great am glad she very helpful an I appreciate.Thank You Public Storage have a great day.
Great interaction with staff, understood everything, have a great feeling about this place.
Brittany H - was fabulous to work with. Took care of me!
Rakim was an excellent help.Give him a raise
A very welcoming and friendly service. Also very helpful and informative.
Brittany H was amazing, she even stayed late to help out. Very helpful and clean property
Excellent service I’ll give Rakim a 10 perfect score
Ms. Michael was a tremendous help I could not have done it without her. I would definitely recommend public storage to my friends and family just because of Michael.
Kiara was very helpful in my time of need, I'll definitely recommend her services again!!
Great on boarding process!
Rakim was amazing, super easy to work with and clear! Best experience I’ve ever had!
Brittany.H. is an amazing asset to this company and work ethics Her employer is very lucky to have her She is wonderful with customer service and makes it a pleasant and pleasure to do business with Brittany is THE BEST!!!!
I had to make a last minute run to grab boxes and packing materials for a big move. As you could understand, I was stressed and a little unsure of what to purchase. Once inside, I was greeted by the friendly and helpful Rakim who asked some questions about the move and what I was most concerned about. He helped me create a good bundle of boxes and packing materials based on my feedback and even helped me bring everything to my car. Thanks Rakim for the help and Public Storage for reasonable prices!
Michael and Brittany always give me Great customers service and always there when i need help
Every time I come to pay my bill Michael and rakim Alway help me and give me 5 star customer service
Michael and Rakim are amazing & make the storage process so easy. Love working with them! Everyone should check this place out.
I came to pay my bill and Michael and Rakim was a Great help
Michael and Rakim has been exceptionally professional and kind during my stay. They have both worked with me to house and secure my articals. I havs been a client of this facilty on 1400 Wabash for over a year and because of the professional service offered by the caretakers of this location I was comfortable and knew my aeticals were safe.Good work folks.
Michael and Rakim were helpful and very patient with me/customers, especially withit being the end of the work day for some. Keep up the great work!
Brittany and rakhim and Michael were very helpful with helping me out. This facility is top notch!! Recommend it to everyone.
Rakim and kiara were very helpful and provided great customer service. They were very knowledgeable about every aspect and answered all of my questions! Thank you!
I was drawn to this particular facility because of its easily accessible parking lot. Upon going in and talking to manager LaZenobia I was all the more impressed, and confident that this was the place that I wanted to store my items. LaZenobia was friendly, very professional, and she answered all of my questions. She also gave the clear impression of being eager for my business. Signing up was very easy online. Manager Rakim was there when I checked in a few days later. He too was friendly, professional, and extremely efficient. He provided a very informative and to the point rundown of the facility and what it had to offer. It was very clean and clearly well maintained; Rakim's pride in it was quite evident. The facility also appeared quite secure and safe. In no time I was checked in, assigned my storage compartment, and was good to go. I was extremely impressed, and I would readily recommend this location to anyone asking me about a good place to store items!
Brittany H. and Lazenobia were amazing and accommodating. They were helpful and very informative. I appreciate the service
Brittany.h was super help and friendly!!
Very clean with friendly staff. Rhakim is always ready to help a customer. Easy access with room to park. Two elevators that always seem to be on my floor. Safe downtown location.
I came to Public Storage to see what the price was for a 10x15 unit because I am looking to move from Florida in a month. Michael and Rakim gave me all the knowledge I needed! They was so nice, kind and patient with me! Thanks for the all the help!!
Great service by Rakim always!!
Maurice provided stellar & hassle free customer service. He had my husband and I in, out, and informed in record time! Thanks! Connie
Michael and Maurice were great!
Maurice was extremely helpful and even helped me find a bigger unit that was cheaper. How’s that for customer service.
Michael was very very helpful and nice Thank you
Rakim made the process of getting a storage unit a smooth efficient process. He was courteous and informative going thru the process and wanted to make sure I was happy with my unit. I appreciated his great service.
Rakim was amazing. Great customer service!
Great service. Clarifications provides when needed. Setup for a space was easy. Maurice and Michael were great.
Rakim was very helpful the facility is clean and customer service is great
Maurice and my girl Michael were very helpful!
I visited the location in Chicago south loop on 14th and Wabash and Rakim was very professional and fast. He got me in and out!!!! Thank you!
Michael and Maurice were helpful and professionam. They were empathetic to all the issues we had with moving and were extremely caring and when I came back, remembered and checked up on me. I felt very cared for as a human being and a customer. Thank you to them.
Super nice staff. Maurice, Rakim and Michael all cool. Thank you!
Great job Maurice and michael. Thank you for all the attention!!
Maurice and Micheal were awesome and very helpful!!
Great rainy Saturday service from Maurice and Michael 🎄
Rakim was extremely helpful and very thoughtful. Explained everything very clearly and made me confident with my decision to choose Public Storage. Maurice was also fantastic. Super friendly!
Maurice did a great job getting me set up w a great storage locker.
Brittany .H Great service! Thank you!! Stayed late.
Brittany H and lazebobia was very helpful. They made sure I protected all my belongings and provided me with 5star customer service . Great and clean location.
LaZenobia is the best customer service lady. Periof. She goes above and beyond her job in order to help her customers. She rocks. Simon
Maurice good dude showed love
Maurice and Michael are amazing!!! You all assisted me with all the materials that I needed to pack my son’s belongings as well as helping me lease a unit that fits my budget. I give you both 5 stars for your impeccable service., kindness and professionalism. Thank you so much, Kimberly
Brittany. H shining review 5 stars more if I could 🌟
I had a very pleasant experience with Rakim and Brittany H. I came in and they made sure u was taken care of immediately. Great customer service
Maurice and the whole staff has been incredible to work with. I highly recommend this space! (Special props to Lazenobia, who is a blast and keeps the whole place spotless!)
I'm was searching for storage solution and Maurice helped me figure out what I needed. The site's central location is a major perk.
Rakim's provided excellent customer service. I feel very knowledgeable about my unit.
Maurice i have rented a storage unit here since 2004. The facility is always clean and fresh smelling. Maurice is friendly and courteous, and he always strives to assist the customers.
The storage is very clean and price is reasonable. The location is premium and easy access. Maurice is a very nice Manager and he is very helpful.
Maurice runs this storage facility well
Mauric is super helpful, great costumer service!
Maurice is very helpful and professional , love to store my items in here
Maurice is the greatest guy! Always keeps me informed with whats going on here, always so friendly and accommodating for our needs! Definitely reccomend!
The building is very clean. Unlike the last storage I rented from there's plenty of room and good staff. Maurice is the man; He's super nice and always making sure my storage needs are met!
Our storage unit was broken into and half of our storage stolen, including unique Marshall Fields unique furniture. We were never notified and when we found out, the clerk on duty kept touching and rubbing on all the door despite of our request to stop as we had called the police. This storage location was not helpful with the investigation and did not provide video surveillance.
Property seems clean Hard to find a cart or staff
Maurice was spectacular. Great customer service.
Maurice was such a pleasure to work with! Made selecting a unit hassle free! Thank you!!
Thanks, Maurice for the great customer service. Will definitely use this spot for my next storage adventure.
Maurice was excellent. He took care of all of my needs and answered all of my questions .
Great service here! Maurice and Lazenobia have been a huge help.
Maurice demonstrated excellent customer service today while inquiring about storage will be recommended others to store at this facility and will store my items here as well
Lazenobia Wilson is the best. Her patience was more than you can ever imagine. If anytime you need info about storage, see my girl she will be ready for any challenge you may have.
Maurice and Lazenobia were very helpful!
Maurice, I had a wonderful experience renting the storage place on Wabash Ave. You were very patient, courteous and knowledgeable. You answered all my questions with a smile. Thanks for your time and patience.
Very good customer service from maurice today.
Maurice runs a tight ship here! He's tough but a really nice guy. Im currently storing here now and I'm the future I'd be happy to store here again!
Recently purchased a unit, and I am very happy with the experience. Maurice and Cassie provided exemplary service. I will recommend this location to others. A+
Maurice was superb!! Fast, efficient, and got me exactly what I needed.
Excellent service with Maurice!!!
VERY DISSATISFIED - i wish I could post this with NO STAR highlighted or 1/2 STAR highlighted. Reason being, we feel lied to - bullied and altogether robbed. After paying (on 8/24/2018) the lien and two months back rent approximately 4 days before the auction date (on 8/28/2018), I was asked for an additional fee for a "lock change" which was not included in the final bill. I called the customer service # who advised me this should not have been done. Since that time, Andres has been harassed about payment - after the payment had been made (we have the phone records) and I, Percy, have been given a district manager's name, whom I learned (three days later) is no longer in that position. After receiving no response from the DM, I was given the regional manager's name, Meghan Arquette, who hasn't returned any of my calls. It appears that she has numerous encounters with other clients who described her performance, for lack of better words, as extremely less than stellar. I was advised of the "lock change fee" after the bill was paid and as of now, I have gate access, but no access to my belongings and no response from the District or Regional Manager and avoidance from the Property Manager, Maurice. Not only had the Public Storage customer service representative via telephone advise me that the direction and approach of the property manager was "outside of the scope" of Public Storage business practice, but some of the discussions which took place were inappropriate as they were unprofessional. A followup letter with dates, occurrences/violations and inappropriate conduct will be sent to the various regulatory and compliance agencies, as well as counsel at the corporate office of Public Storage. My concern is that my belongings/some of my belongings were sold before the time and either they are 1) hoping this will roll into another month, or 2) trying to regroup my belongings before their lock is removed. This behavior is beyond disrespectful and demonstrates gross breach. Signed, Percy Davis/Andres Pena
Maurice and staff always nice and friendly!!!!
The reason I came to public storage is because of Maurice and Amanda I read the reviews online I came in and they were really great with me you guys rock 8/20/2018 I love this location I went into my storage today and I really needed help with something and Brittany H was nice enough to help me Brittany H I appreciate you so much for what you did for me today thx you so much
Maurice is professional and very kind!
Maurice was great assisting
Great clean facilities, helpful staff. Maurice was helpful in getting me all moved out successfully!
Maurice was very professional and went out of his way to make sure that all my needs for storage was met... definitely a great experience.... You don’t find such outstanding customer service these days as the kind that was given today..... GIVE THAT MAN A RAISE!!!!!
Maurice is dope and professional!
Maurice, Manager was very helpful & professional. He was pleasant & polite. My experience was wonderful. I was able to relax & remain calm about my transition. Public Storage experience was Great.
Maurice and the staff were very professional and courteous. Would recommend friends and family members to this facility
Good experience! Thank you Maurice for excellent assistance!
It is a good storage co.
Maurice is a great store manager and takes care of customers and the site very well.
Great people, excellent service, clean facility WHAT MORE CAN YOU ASK FOR??? Thanks Maurice!!!!!!
Maurice and Charles provided excellent service they are very efficient and very professional. The facility very clean and we'll kept
Maurice, very nice guy, very helpful. My best recommendation.
Morice, the manager of the place, is so friendly and helpful. Keep up with great work !
Rakim and Spencer .. thanks
Rakim and Spencer were awesome! Really great customer service and the manager Maurice is great too!
Maurice was very helpful.
Great storage facility! Rakim was extremely helpful and friendly! Highly recommend. I'll go back just for Rakim's customer service!
Rakim and Spencer did a great job helping me today!
Maurice was great. Come here often.
Space is well managed, secure, and easy to get to. Maurice, property manager, is always around and quick to help if you need help. Highly recommend for short or long-term storage needs.
Maurice provided outstanding customer service and did not hesitate to offer assistance. He was friendly, and the facility was well-kept and clean.
Maurice was excellent on my move in setting up the unit and ensuring I had everything I needed for move. Both my parents and I have units here and would recommend.
While the space is very good, the staff was not very helpful. Rakim was very rude and made the process more difficult and tiring than moving an a tire house.
Maurice has excellent salesmanship skills and is very professional. Most appreciated.
Just Had an awesome experience with a newer employee named Charles.he was very helpful and detailed with the rentals process. The location was very clean and neat. I highly recommend this location. Maurice and Charles were a great help.
Maurice was fab.... He was accommodating to all my needs Very professional... Easy From kentucky
Maurice was extremely nice and answered all my questions that I had.
Maurice has been helpful with my spot here over the past year. Clean and accesible. Would recommend.
The facility is clean and staff was very helpful. Rakim provided outstanding customer service providing me assisting on what Public Storage unit location would meet my needs. Thank you Rakim!
I was not having a good day so I went to this place and was on the end of my rope. Rakim and Maurice were very polite and helpful. They put a smile on my face. Thank You!
Maurice was excellent, highly recommend this public storage!
Maurice great place and great staff
Maurice is very helpful and nice！
Maurice was very nice and helpful
Mauricio very professional manager and appreciate his awesome customer service
Rakim and the staff at this location are great. They explained everything well and made a stressful day much less stressful.
Quick and friendly service
Markim and Kendra was of great service to me very prompt and curtious I appreciate there services !!!!
Rikim is amazing! Great service
Great customer service! Maurice helped us get the best storage for us and guided us through the whole process so it was really easy to understand everything. I will definitely come back here when I need a storage again.
Amanda was a ton of help and made the moving process easy and smooth! Thanks!
maurice was great always there when we needed him
A very clean storage rental. Brittany H walked me through everything I needed to know on renting a unit. Was very patient with all my questions.
Maurice and Manny were extremely friendly and informative!
Maurice was very thorough and helpful.
maurice was very very helpful with me today.
Thank to Maurice for a smooth move in.
Maurice and Manny were so courteous and professional.
Maurice was great! Very helpful and wonderful service!
Great service! Maurice and Manny were awesome 😍
Maurice provided with me excellent customer service and answered all of my questions regarding storage excellent manager
Maurice’s level of customer service was top-notch.
Maurice was very helpful and he make sure that he did everything to help me. We need more helpful people like Maurice. Thank you.
Just moved storage units and experience so far been excellent so far!
Maurice provided excellent service while renting a space today Amanda was helpful as well
Maurice and Britanny
Don't trust this place or any Public Storage....the employees are allowed to steal your belongings.
Maurice is very professional and courteous i appreciate his great service
Maurice (property manager) was great! Very nice and went above and beyond. Facilities are clean and the items in our storage unit were very well kept. Would definitely use again.
Good service, very clear instructions. Rakrn is very helpful!
The staff is very friendly ! Maurice and Rakin went out of their way to make out experience seem less! I recommend !
Maurice has been a great help!
Maurice provides great customer service and is very professional
Maurice & Amanda were great in helping me acquire storage. Everything was smooth after both staff adjusted my purchase to the required needed for the contents stored. The building & parking are always spotless.
Maurice provided excellent customer service and is always a true professional. He has very clean facility and a excellent staff
Rakim was very helpful helping me choose the right storage unit he is very funny and kind I recommend if you need a storage unit come to Wabash an see Rakim he is the best
Rakim offer excellent customer service!!
Maurice and the staff provided extraordinary customer service and are very professional managers
MAURICE IS A EXCELLENT MANAGER AND RUNS A VERY CLEANED FACILITY .I WILL RECOMMEND ALL MY FRIENDS HERE.THAMKS MAURICE FOR YOUR EXCELLENT CUSTOMER SERVICE
This Public Storage location is one of the best I've ever used in city, friendly staff, clean facility, and Maurice is always willing to go the extra mile to help customers out. Highly recommend!
Maurice was incredible today!! Extremely helpful!! 5 stars!
Rakim was very helpful! Thanks!
Great service by Rakim. This is my second time using this company.
I’ve rented a unit at his facility for close to 10 years. Always clean and reliable. Maurice is as helpful and friendly as they come...always A+ customer service. Would recommend the facility to anyone and tell them to ask for Maurice if they are interested in looking at units or have a problem.
Rakim was really helpful and friendly.. Good job!!
Maurice and Rakim were very professional answering questions and showing me storage space. This was the first storage place I stopped and will not visit anymore. My friend rented her space today based on the awesome service.
Maurice was very helpful.
Rakim has been helpful during the check in!
Maurice and team were great. It was a convenient location and easy to move in and out.
Maurice gave us great customer service!
Maurice provides great customer service. Have been renting here for 5 years.
Maurice was extremely helpful and accommodating! Very good service!
Maurice does a great job very polite and professional
Lisa real helpful
Maurice was very outstanding service today while renting a storage space
Very clean storage place. Rakim and Maurice was very nice and helpful. Great service
Rakim & Lisa they are great fenomenal people and Rakim is funny af and they helped us out get the best price!
Great customer service. Maurice and Rakim were great help.
Rakim and Maurice very nice and made me not mind spending my money!!!
Rakim and Maurice where great I had to move in q hurry both gentlemen helped me find the best storage to fit my needs I feel so relieved seeing that moving can be very trying I will recommend this storage facility in particular to all my friend and family the customer service was excellent.. Thanks again guys..😀
Rakim and Lisa was fantastic. They were knowledgeable, honest and great customer service.
Rikim helped us with our move out. Very helpful.
Maurice - outstanding customer service!!!
rakim an Maurice very excellent serive in a timly manner keep up the good work...!!!!
Maurice and Rakim Where very Good & Helpful !! They Rock!
As a first Time a mover I cannot day how much more grateful I am for this experience. Raging and Maurice were highly professional efficient and took their time with my process. I had to come back and transfer my unit to a larger size and Lisa took out the time to make the experience as pain free as possible. I would recommend this place to anyone seeking to have a nice clean environment to store their belongings and and a wonder staff to help with the process.
Maurice was efficent very helpful and made sure I was happy from move in to move out.
Maurice and Rakim provides excellent customer and does a wobderful job managing the property
Rakim and Maurice did an excellent job in showing several units until we were able to find the right one. Thank you!!
Maurice was wonderful! He gave us grade A customer service & made sure we were all taken care of! Definitely recommend this location.
Hi my name is latrina I stop in at this location where rakim helped me out with my storage great employee.
MAURICE PROVIDES EXCELLENT CUSTOMER SERVICE AND GOES BEYOND THE CALL OF DUTY
Maurice is very helpful.
Maurice was great! Easy to work with! Very understanding!
Maurice I enjoyed my stay very clean And the staff was very professional.
Im really pleased with this location. I work a lot with the manager Maurice and he's been very helpful. Also its a busy location and Ive never had an issue with parking. Dollies available upon request.
Do you have climate controlled units? Meaning heat and air conditioning?
Maurice provided excellent service for me today and he was very courteous
Maurice did a great job showing me around. Great customer service.
Maurice Was very helpful at the time of need. He made may daughters situation a lot better. Very please with the service that was given today.
Maurice provided excellent customer service, and I'd recommend this location to anyone in need!
MAURICE WAS VERY PROFESSIONAL AND HE ANSWERED ALL OF MY QUESTIONS DURING MOVEIN PROCESS
Maurice was AWESOME!!
Maurice and Lisa were extremely helpful and friendly. The location was clean.
MAURICE PROVIDES EXCELLENT CUSTOMER SERVICE
Maurice was awesome!
.Maurice has really nice employees.
Maurice was very helpful. We both joked that my dad's name Cousins names is maurice.!. He deserves a pay raise
MAurice is cool as hell !!
Maurice and Shonnile gave me great service!
Maurice and Terrance gives awesome customer service
Maurice, Terrance , Shonillle were very sweet and accommodating to all my needs for storage space. xx
Maurice and Terrence I had a nice experience visting the store really the store and storage units they have
Much thanks to Maurice and John for all their help! Made everything super easy and enjoyable! Wonderful facility!
Maurice and Terrance were very timely, informative and polite. Great workers who made the check in process a fast one.
Maurice I have a good time using this storage. Clean and organized.
Maurice was so helpful and thorough during my meeting. I was late but he was more than happy to accommodate me. he even found a unit for me that I was happy with! I recommend this facility to anyone looking to store their items!
Maurice and Margaret very good. Service all the time
Maurice thanks for your help with my locker. Under pressure you took charge of the situation insured my items were safe. Thanks more for your professionalism.
Margaret is literally the best!!!! Helped us with paperwork and made our transition to the storage unit with our furniture so much smoother! Maurice made sure the moving company moved the furniture in the storage in one piece! Amassing staff all around and extremely helpful in the process! Shoutout to Margaret and Maurice for the being the BEST ever!!!
Is this storage facility flooded by hurricane harvey
Great experience with Maurice!
Margaret and Maurice very good customer service and always service with smile great clean customer service !!
Maurice great person . Helped me in the storage process . I would recommend this public storage location to anyone that needs storage .
Staff, especially Maurice, is always very helpful and efficient
Maurice was extremely helpful, great service!
Maurice and Lisa provided me with great customer service!!
Maurice runs a great operation with great customer service.
Maurice EXCELLENT service
Maurice is cool and helped me moving out
The site manager Maurice was extremely helpful and friendly. One of the best storage experiences I've had. Super easy and quick. Best in the city.
Maurice was prompt! Service was fast no fuss great attitude!!
Maurice gave me excellent customer service today
Didn't have one issue while storing my belongings there. Great place. Maurice and Margret were excellent!!
This place raised the price of the monthly rent by $20 without notice. I saw no provisions for this within the contract that I signed but it was basically a "deal with it" type of situation. At least that's how management made me feel about it. The cost of renting a truck & finding a new location left me in a "deal with it" space. BE CAREFUL!
Friendly staff, Maurice was very attentive and there was always a cart for me to use to move stuff. Not sure what it would be like at busier times as I made a point of going in the middle of the day on weekdays but I had a good experience here.
I chose Public Storage because of its national reputation, but meeting Maurice and Margaret at South Wabash yesterday, and knowing that they will be the people who will keep my belongings safe, was a real bonus. They gave me all the information I needed and they answered all my questions - all with patience and courtesy. I have complete confidence in them and in the facility they manage.
Maurice the manager with excellent customer service and is a true professional
Maurice and Margaret provided me with excellent customer service today
Maurice and Ashley were very friendly and great to work with!
MAURICE AND MARGARET VERY PROFESSIONAL AND COURTEOUS
Maurice Britney DM Great Service
Beware of basement- water damage- Oh Yes
Maurice was wonderful to work with and so helpful to us in a time of need. We love this storage facility and would recommend it and the staff to anyone!
Maurice was super helpful during my move and made the process fast and efficient !
I needed help in the number of boxes I would need for my move from a 4 story townhome. Maurice was the most helpful and offer much insight to what I would require and suggestions on what else would be needed. I returned two more times and never felt pressure to buy more than I needed. I will recommend this Public Storage site to all!
Maurice is very professional and provide excellent customer service. He also maintain a very clean property
Maurice and Darmonique demonstrated excellent customer service today
Maurice and Lisa are awesome. Great location
Maurice and Amanda are very friendly and helpful, they made it easy and professional.
Darmonique and Maurice very professional always willing to help with whatever I may need.... will be moving from IL to GA at the end of month and they have made my experience very pleasurable and when I need public storage again I definitely will be back to 14th & Wabash to do business with this location. Thanks so much in advance and you guys continue to represent the company well.
Maurice and Dara are both very attentive and helpful. Very thorough in the all the information. Wonderful service!
Maurice is a man of integrity, he is always ready to answer questions and provide support. Will never forget his words of encouragement to me in regard to a Business Trip I was heading to for a weekend in April. Or his advice in other cases in regard to maximizing the use of my Public Storage Unit. Maurice has been a valuable person since he shook my hand and introduced himself to me, and that's incredibly respectable. Want this review to encourage anyone looking for a Unit at Public Storage to seek out Maurice, he'll take good care of you!
Maurice and Lisa very professional. Extremely efffecient and just an overall pleasure to work with
Maurice has great customer service! I will be recommending this location to family, and friends.
Would definitely recommend it! Customer service was pretty efficient and the property manager Maurice did a wonderful job showing us the space and getting everything done for me and my roommate at a great convenience !
Maurice the property Manager provided the best service anyone looking to move can provide. I was face with having to relocate at the last minute a d needed a place to store my personal belongings. I would recommend if your in the need of a storage unit, Maurice and this location is where you want to go!
MAURICE AND DARMONIQUE VERY PROFESSIONAL AND KEEP A VERY CLEANED PROPERTY
Equarrious and Maurice were very professional and quite the gentlemen. They were very helpful with my transferring storage unit over.
Amanda and Maurice have great customer service skills. They are very good with customers.
Maurice and Lisa are friendly and very helpful. The facility is clean and quiet. I would use them again if I ever return to the neighborhood.
Maurice was very helpful and very professional.
Darmonique and Maurice. This location was every efficient and streamlined for maximum performance
Maurice and Darmonique The facility is clean and the service is excellent.
Maurice and Darmonique give excellent customer service with a smile. Very friendly people.
Maurice is a excellent manager keeps the facility clean and very professional at his job .I love storing my items here at the facility
Maurice and Darmonique were helpful with my needs
Maurice and Darmonique great costumer service and clean facilities. Very helpful and understanding.
Maurice did a great job renting me a storage space today. He was ver pleasant, courteous and through.
Maurice is very helpful!
Maurice was a wonderful help in getting us started with public storage. Great customer service made me feel good about using this facility.. Thanks again
Maurice is very professional and friendly! He was very informative and offered us things we didn't know we needed! This space is very clean as well!
Maurice and Lisa were amazing and so nice and professional. Love this place!!
The Property Manager Maurice was an amazing help! Professional and Excellence!
Maurice and Darmonique provides excellent customer service and are true professional at the craft always providing carts and very knowledegeable
Maurice and Darmonique have very good customer service was very helpful in getting the job done.
Maurice and Darmonique were very great! Darmonique was very proficient and informative!
LISA AND MAURICE WERE very helpful on this Saturday morning. Their patience was exceptional, and the knowledge of the process was very good. I look forward to doing business with this location on my very next need. Tony B. Satisfied client.
Maurice. and Darmonique are very professional manager and run a very clean facility
Maurice is a great manager and the facility is clean and reliable.
Darmonique and Maurice were extremely helpful in getting me set up with my storage unit. Good customer service goes a long way and I appreciate their efforts.
Maurice was so professional & helpful. Excellent Customer Service!
Friendly, flexible, professional. A great customer service experience during a no-fun chore (moving, storing)!
MAURICE AND DARMONIQUE were very helpful and pleasant in all my interactions with them over the last 2 years. The storage facility is very clean, well kept and secure. Great value!
Maurice and Creshona I love this location they have nice friendly service and try their best to help you the best way they can
Great customer service... Maurice is definitely made the move smooth and fast.
Maurice and Darmonique provided me with excellent customer service and helped me save money on my storage today
Clean and professional
Nice and clean - no dust after 2 years of storage. Maurice and staff are always very helpful and friendly. Highly recommended.
Maurice and Darmonique were amazing! They made a stressful move extremely smooth. The customer service and accommodations were above expectation. Maurice went out of his way to make sure everything I needed was taken care of. If you are looking for a storage facility in the South Loop, I would highly recommend this location.
The staff is great. Very helpful. Stayed for about a year. Everything as expected. Safe. Access was good.
Maurice and the staff always and polite and treat me with ultimate respect love making my payments at this location
Maurice and Creshona have excellent customer service love storing my belongings at this location
Maurice and Darmonique very professional and courteous answered all of my questions
Maurice he's a very professional and he answered all of my questions
Maurice and Creshona were two very professonal service managers. Very thorough and patience. I was greeted with a smile which os very good customer service.
Maurice and Creshona were pleasant and beyond helpful! They packed up my items and we're happy to help!
Maurice and Creshonda ... like these guys. Maurice knowledgable and gave a good tour
Maurice and Creshona were great and convinced me to stay. Loved the experience
Maurice is a great guy and he saved me a ton of cash with his expertise!
Maurice was very helpful and kind. The place is clean and has easy access. I would definitely recommend.
Creshona and Sharonda were a great help to me today, I truly appreciated their service.
Sharonda was very patient with me. I liked that she was knowledgeable about her job.
Great service from Sharonda and Maurice. Definitely would recommend them
Maurice was super helpful and the property was well kept. I would recommend Maurice and public storage to anyone.
Sharonda was amazing! She really helped me through the storage process. Sharonda explained everything to me and helped me remember to buy boxes, bubble wrap, and other packing stuff. Moving can be tough and she really made it easy for me. Maurice always greets me with a smile and talks to me in the office. His customer service is great and he is very attentive to customer needs.
Maurice and Darmonique exzellent Service
Maurice and Creshona they provide excellent customer service every time u come here!!
Maurice and Creshonda were very friendly, patient, and helpful. I would recommend this location for your storage needs!
Maurice provided great customer service and very helpful
Maurice runs a very clean facility and very professional manager love storing at this location
The customer service team and property manager (Maurice) were very friendly and quick to get me checked in/checked out. I would recommend Public Storage to friends looking for a clean/easy to access storage unit. First time "storers" - Be aware of/inquire with company on rate increase after first 6 months.
Extremely professional and personable service from Kendra. Very efficient problem solving by Maurice.
Extraordinary service from Maurice!
Kendra was excellent got me in and out with great customer service.
Terri ... Thanks for your Helpful customer service
Maurice was awesome. Immediate, professional service. He took me step by step through the process, offered packing supplies but wasn't pushy and was gracious to my family that showed up to help unload our stuff. Good man with a good team.
I happened to be a frequent shopper at this location and it undoubtedly one of the cleanest stores I have gone to the staff are very attentive unlike the competition across the street.I was greeted by the manager Maurice who always very helpful as well the other staff members.
Came into facility inquiring about storage Manager Maurice very informative and professional and he answered all of my questions.
Maurice and the staff has been a great experience and enjoyed my stay here
Maurice does a great job. It looks clean. Very kind person.
Thank you Ted for helping me with my move
Good customer service
Maurice and Kendra were extremely helpful and will definitely be back of needed
Maurice and Kendra performs awesome customer service
Maurice was very helpful, and the staff see was friendly.
Great service, wide selection of boxes and was perfect for some pictures I needed to box up. The manager Maurice was helpful and a former Marine, thanks for your service in the Corps!
Maurice great manager very detail and oriented employee I thank you for hiring him here at public storage on some. Wabash
Maurice was fast, efficient and very helpful. Building is a little worn, but does the job.
Marcus was awesome, he help me and I definitely appreciate his great hospitality and service...
Maurice is great at customer service, willing to help with all questions, very friendly and knowledgeable.
Maurice and Brittany gave me exceptional service. It was a pleasure.
Maurice is very thorough, and detailed as far as your needs.
Great experience with Maurice today! He was patient and professional. Went beyond the call of duty. Thanks Maurice! :)
Maurice is very helpful! Explains the process and assistant with find your locker. Awesome customer service!
Maurice was crazy helpful - definitely reccommend!
Maurice & Sharonda are great! Always address you upon entry. Very helpful with all your pre-moving needs...storage sizes. Highly recommend them & they loved my dog Valentino!!
Maurice and Sharonda are da bomb!!! They will give you the cheapest price, the biggest unit and take good care of you!!
Maurice does outstanding customer service and very professional
Maurice showed tremendous customer service. smooth move in.
Maurice and Sharonda were very helpful
Amazing experience, will recommend. Maurice and Dominique were amazing
Maurice and Dominique are wonderful. They have been so helpful throughout my move. I greatly appreciate everything they have done for me and me family.
Maurice help us and he was great. Very professional. Great experience.
Maurice was extremely helpful! We needed the storage and he helped us to decide the right size for our needs.
Maurice is amazing! Very easy transaction and a pleasure to work with.
Maurice did a great job. Excellent service.
My experience with this Public Storage has been great. The manager, Maurice, was extremely helpful both times that I visited the office.
jasmine and maurice were great!
Maurice was fantastic, did a thorough job!!
Maurice and Kendra I love the service from these guys, Awesome Employees
My experience was great! Ariel was great and she help me find the right unit to accommodate my stay. The process was quick, easy, and informative. I would definitely recommend this location.
MAURICE AND KENDRA ARE Fantastic employees appreciate there efforts
100% all the way round! Staff, service, facility. Easy to sigh up, easy in and out to store. Clean faculty. Maurice is ALL OVER IT!
Maurice has great service and he's very polite and courteous
Maurice was great, very helpful!
Maurice and Kendra go above and beyond what is expected of them and provide exceptional customer service on a daily basis. I recommend anyone in the Chicago land area to not only utilize the affordable storage space, but also the outstanding service provided by Maurice and Kendra!
Maurice and Kendra were both exceptional today! I always appreciate good customer service. Ask for either of them, and you'll be in good hands.
Maurice was very profesional and thorough. He answered all of my many questions with much patience.
Maurice and Dominique helped me out, quick and simple! Around my home with easy access.
Maurice was very professional throughout my experience. He was very helpful in answering all of my questions. Great experience and I highly recommend him and Public Storage.
Maurice was super helpful!
Maurice is very professional and respectful came into facility about merchandise answered me and my wife questions very knowledgeable
We had a great experience with this location. Very clean and accessible and safe. Maurice and Kathy were especially helpful with the move out. Thanks!
Maurice and Christie are awesome. Very friendly and helpful.
Maurice & Joe are great they they keep the property nice and clean all the time!
Kathy and Maurice very courteous and professional answered all my questions
I have had excellent service at this location. Maurice was a big help when I had to close one unit. I have also had outstanding service from Debra and Joe at this location. The employees at this location are helpful and go the extra mile to solve any problem you are having.
Mauricio and Dominique are very Professional
Maurice and Dominique were very friendly as well as helpful! Thanks guys
Maurice is great. Easiest part of my move and in and out quick!
Jasmine was a huge help to find the right size unit and answered all of my questions. Great customer service!
Manager Ted and the facility are A+.
I am very pleased to write this review on the extraordinarily good customer service experience I had with the manager, Ted, at this Public Storage location: When the automated system would not accept the the 50% discount rental rate reflected online & quoted by the PS corporate office, Ted took the extra time and effort to make multiple calls to his chain of superiors to ensure I received the discounted rate on the locker I had reserved. During the entire process Ted was professional, courteous and focused on making good on corporate's written commitment. This is notable because it would have been easy to "attempt" to blow me off by telling me the automated system did not recognize the discount (and thereby loose me as a customer)--rather than make the extra effort to satisfy the customer... . Congratulations Public Storage, you have an extraordinary excellent employee in Ted!
I have one word for this facility.. that word is TED. I stored my belongings with Public Storage for almost 7 months while searching for an apartment. Ted helped me from start to finish. He is professional, quick, friendly, and helpful. Every time I walked into the office and saw Ted I felt like I was doing business with a friend. By month 2 Ted knew me by name and never forgot it. The location is convenient. I chose a unit with AC (Which I would recommend) and I trust the security of the building. My only complaint is on a cold winter day the storage unit closed early for safety reasons and failed to notify anybody. When I showed up with the van I rented I was disappointed and called the number for management. They have yet to call me back. Management call me back, I still have the receipts from the Van. Other than that, great experience and ask for Ted.
Jasmine was very professional and efficient. I got the storage space I needed and also some moving boxes in a package deal.
I really love that public storage because its so convenient. I have used it 3 times. Iawana is always polite and helpful. Never had a problem
Came into the location today to pay my bill and lawana and marshawana was so inviting, professional, and friendly. I enjoy being a customer at this ps location because these ladies are great. Thanks ladies for the professionalisim.
Ted and Alvina are very helpful! And the locks are very secure!
Ted and alvina best duo here they out here doing there thing. Great service awesome people. Love their personalities STOP BY and see them for all your storage needs
Marshawna and Kathy are two amazing women they help me with my moving supplies and they were right everything I brought I used. Thanks ladies again you guys are a life savor anybody need help ask for them they are perfect and very knowledgeable about any and everything. Thanks again ladies!!
Marshawna is amazing I love her energy and good spirits thanks again for help with my move going. I'm going to miss her since I moved out today but thanks marshawna you rock😍😍😍😍
Came here to buy moving supplies and this young lady name Marshawna greeted us by standing and saying welcome to public storage and asked can she help. She was so nice took her time by letting me name what each box would hold and even gave me an estimate with her box calculator she was so nice and friendly. I recommend her to whom ever come to this facility come see her. He even let me know what ever I don't use I can bring back for a full refund. She was so amazing and made my experience here amazing especially cause I wasn't even in the mood for nothing but she changed my attitude about everything. Thanks again Marshawna you rock!!!
Ted is a worker at 1400s.wabash and he is very professional! The public storage organization is very professional and #1! I am always going to be a fan of them and everyone in Chicago,I recommend that you put your money into their company cause, It is a great place and very friendly. I recommend public storage to anyone who is looking for storage for their personal needs. I AM TONY JACKSON AND I HAVE A STORAGE WITH PUBLIC STORAGE CAUSE THEY ARE THE BEST IN THE WORLD.
Marshawna is amazing thanks for your help with my rental process quick and easy. She is knowledgeable of property.
Public Storage has been super easy and convenient. I worked with Ted both times I have been in and he is very helpful and friendly. It was not a big deal to change the size of my unit either. Everything was explained and easy to follow. If you're looking for a spot to store your belongings Public Storage is great place!
Marshawna is amazing love coming to this location to make my payment. Love seeing her smile she is amazing. Thanks again.
Made an appointment to come in to view and reserve a unit. I didn't have to wait Vernetta and Lawanda were prompt and professional! Team work! These young women represent Public Storage well!
Not a pleasure to deal with and lack customer service and any business etiquette. Both the location manager, gentleman with long hair, and the district manager, Megan, represent this company in the worst way possible! I am not sure if Public Storage just doesn't care about customer service, but I would definitely get rid of these two individuals since they are very incompetent at dealing with customers. Megan failed to return numerous phone calls after weeks that the incident occurred. I was finally able to get a hold of her and she had a very rude tone of voice, lacked all conversation etiquette and was simply incompetent in resolving the issue. Her response as to why the phone call was not returned was "Well there was nothing I could have done anyways.." Quite the professional approach taken from a regional manager.
Venetta was very helpful and professional!
Marshawna is amazing her customer service is perfect. I drove all the way from Minnesota to rent and she was so nice caring and patient thanks again Marshawna you rock.
I came to buy boxes at public storage on wabash and was greeted by a very nice and professional lady name kathy, i was very surprise how helpful she was in choosing the things i needed for my move.i just wanted to take the time to say thanks a million kathy for all your help! My move was a big success!
Maurice is great with phenomenal customer service!
Rented a storage space today with Vernette who was very pleasant and professional. I can't speak for the other reviews on this place but my initial impression was a good one.
Maurice and Ted were so helpful and friendly Thanks!!
Maurice and Kathy provided excellent customer service very fast service and efficient
Marshawna was great! She clearly explained everything, answered all my questions and made sure I was set to go. Facility is clean is well lit.
Marshawna is perfect she helped me with my move quick and easy process with her come check her out
Very helpful and polite. Looked up dimensions of my jeep top I wanted to store without me even asking. Vernetta showed me the place and was very knowledgeable
Throughout the years in my life, I have been in several storage facilities around the country. I consider 1414 S. Wabash as one of the best in the country, and Ted is a very helpful and responsible supervisor. He has helped me since day one by answering all my questions and providing for me helpful insights. I strongly recommend him for more responsible positions in this company and elsewhere because of his helpful manner, and constructive attitude. I wish him well in his successful career.
Quietn was very nice and knew and answer all my question on a professional level explain everything in detail very good
Such a great & a beautiful person she's excellent at her job Mrs. Marshawna thanks again
Very friendly and fast comfortable process.. All of my questions where answer Ted even help me out to carry my boxes to the car. Very satisfied with the whole store and environment
Kathy is one of the better workers I no there. She goes beyond her job for everyone. Very very helpful we're glad to have here!! Thank u kathy
Setina showed me excellent customer even went as far as to make sure my mattress was covered to keep it protected . the property was clean and all the woman in the office made it so I left with a smile on my face looking for a storage place go here!!!!
Kathy is AWESOME! She is "Good People" and most importantly, she really paid attention to my specific business needs. Every possible avenue was presented to me that would be at my disposal. From a business stand-point, this means serious $avings in logistics that I know I can count on! Once again, Thank You Kathy!!!!!!
Ted was amazing great that he took my payment her saved me a trip. Thank you once again
AMAZING job great attitude and what I like the most he greeted me as soon I step in the door. TED keep up the good work love how pleasant it was...
Thank you Ted for helping making my whole rental experience fast and easy....ill pass the word around so people come by to see you
Came in to buy some boxes for my move and kathy help me get a 30% discount by buying 50 boxes!!!! wow!!! thanks a million kathy your the best
We had a great experience working with Kathy!! She was super friendly and very thorough with all her answers. She was also very patient with us as we were not sure of which space to rent. Great location!!
Renting the unit was painless; mainly because of Marshawna. She knows her job and follows the procedures exactly, instilling confidence in the client. It was very helpful for her to take time showing me the various units enabling me to make the best decision. This has started out as a great relationship with Public Storage and I hope that it continues.
Marshawna is amazingly fabulous even through I only come in to this facility to speak she always greet me with a smile and eagered to help me. She always make my day her knowledge and resourceful of this property is amazing. She only been here for a couple of months. Whomever needs help please ask for her she is the best beautiful spirit young lady.
Amazing place great service, i came here by mistake i had a reservatiom somehwere else and Ted made me feel very welcome. I totally forgot about the reservation and just rented here. Great customer service and great sense of humor. Would recommend to anyone to stop by here and talk to Ted his the man here.
Ted help me out very much in buying boxes in his store. He ask me questions that made me think of the stuff i had at home. He gave me options on the stuff i needed to wrap so i buy the plastic wrap, paper and boxes thank you Ted
I came into the facility to purchase packing supplies. Ted was warm, pleasant and extremely helpful. The process was a breeze. Good service is rare these days. I will send everyone here!
I met with Ms. Kathy to rent my unit today and I am so pleased with the superior customer service. Renting at storage facilities is not my favorite thing to do but, I found myself laughing the entire time. All of my questions were answered and I feel secure with my rental process. Thanks!
I am moving an the staff members, (Kathy and Ted) were great. They gave me great advice on what were the best products to buy that saved me hundreds of dollars that would have been charged by the moving company. I am extremely happy with the service. Thanks.
Came in to inquire about storage and Alyssa was very helpful she explain everything in great detail and i was greeted by Bianca. Had a wonderful experience
I was happy with the service in this location came in a Lil later than expected but Ted and Kathy where very helpful and happy to assist me thank you guys
Spectacular location! I have been a tenant for over 3 years and have had no complaints with the facility or the staff. The staff are always courteous and very helpful. Kathy has a winning personality and will go the extra mile to assist in your needs and Ted is a true professional. I recommend this location and hold high regards for their staff. -Tem H.
Hi I rented a storage unit on 10/27/14 Bianca.was my customer service person she was very polite very courteous she spoke very clear and professional. I enjoyed the experience with her. I will use public storage in the future .
I came in today to rent a unit. The lady kathy was very helpful and she answered all my questions and concerns. She was wonderful. High five to kathy! Thank u kathy
Every time I've come into this location Bianca has always been pleasant and very helpful and willing to get things done around the facility.
This is a great storage facility! My mother and I needed a reasonable storage rate on a short notice and found this public Storage. Martin helped us from the moment we walked in the store. He helped us pick out a great size unit, took us to the storage unit and had us checked out all in under twenty minutes. He provided great customer service as well. I would definitely recommend this location as a result!
I love this place. Kathy is very profrssional. and i love her hair and smile. because of her shes the reason why im renting. and TIA was nice too. shes funny.
Bianca was very helpful and friendly
I came in to do a transfer and received exceptional service from Kathy and Tia. They were very professional and courteous.
Tia helped me out and it was a great experience.
Came in to boxes because I'm moving out the state I have never seen such great customer service Kathy was great in helping me. Thumbs up to public storage for such great workers.
The sales associates, Tia & Ted, were really helpful and had a good sense of humor to boot. The area was well lit, clean, and the space was able to suit my needs. Overall, it was a great experience, and I'd recommend anyone who wants to rent out a space, to come to this location.
Amazing experience Ted and laquilla where amazing at helping me in my move. I have been coming here on and off buying merchandise for my move since am doing all this little by little. Always a pleasure to talk to ted and he always help me out in the past. Laquilla just as good as ted attentive and very knowledgeable on her job. Will return, since I am not done yet.
I had a great experience with public storage, I recently moved back to Chicago from being away at college and needed to rent storage space for my things, Ms Sawyer that works there helped made the transaction go smoothly, I would recommend this public storage location to anyone!
I love this Public Storage location...The manager Ted and his assistant are Amazing and they keep the facility in excellent condition..If you need a storage unit in the South Loop...this is the place for you!
Just rented a unit after a looong drive from Texas. Kathy and Kim were awesome!! Fast and friendly service, personable, and they really seemed to enjoy their jobs. They were a delight!!
Kennie an karen are very helpful I enjoy storing here.
Kathy and Tia were great. Tia insured me that I could come in at any time to fill out my registration forms. When I arrive till was hoping another customer so Kathy help me instead. Kathy show me where my unit was located and then gave me all the details on how the insurance worked and how much I would be paying month to month. Kathy also went through the rental agreement with me and made sure I understood it. All in all my experience at the self storage on Wabash was great. I recommend it
I always like to express credit when it is due. My experience at 1414 Wabash storage was helpful and stress free. The Manager Kathy,was helpful she explain how storing my property with Public Storage would be worry free. How she enjoyed helping customers. When I left the office had everything I needed to make my move with out worry. I would like to thank her for Professional attitude while assisting me at Public Storage.
I just rented a new storage unit at this location and was greeted by and served by a nice young lady named, Kathy, who helped me. She was friendly, enthusiastic and professional. She got all my information taken care of in good time and even did a good job selling me some packing items that I did not really need but I could not help but buy something from her. I had my dogs with me and the staff there greeted them and played with them while I completed my paperwork. The facility is clean and well-taken care of so I am confident that our items will be secure here.
I have a unit here that I use daily for work. They even receive packages for me and deliver them to my unit. The staff here is great. Kathy always keeps an eye out for me and greets me by name with a smile everyday. She and the rest of the team here make this a great neighborhood storage facility. I'm glad I chose public storage.
Kathy and Ted were so friendly helpful.I would highly recommend :)
I came to this location to ask question about the small unit that they had available. I was greeted by a very nice and professional young lady by the name of Kathy I must say I_wad very impress by her she was very patient and answer all my question. There was also a guy there name Ted who help me with the prices of the boxes these two are a perfect team. Want to say thanks!!!
Vanessa and Maurice provide great customer service; Vanessa was very thorough in helping me with my rental
Great place had a great experience customer service by Ted was better than other places Even jewel. He was so attentive to my needs and my budget. He sold me on the mattress bags and quick pack.
My experience at this Public Storage location is very pleasant due to the professional assistance provided by Kathy. She is very attentive and helpful and greets with a warm and cheerful smile everytime I see her. She is very knowledgable about the property and is very helpful in her assistace with each and every customer. For me, it is Kathy (and Ted) that make my Public Storage experience a pleasant one. I would refer a friend to use this Public Storage (1414 S. Wabash).
I want to note the caliber service I've always received when being assisted by Kathy, customer service associate... via coming into the office or talking on the telephone. She's very professional, knowledgable and has the customer's best interest in heart. She always has a very appealing and friendly attitude and if ever she has a "down" day, one would never know it. Thanks Public Storage for a job well done in hiring her to represent you. Good job....both to you and Kathy!
I was interested in getting a storage unit and i needed to ask some questions. Kathy was very nice and patient with me. She really knows her job. She answered all of my questions and even wrote them down for me. She asked me to write a review about her if she did a great job. She was amazing. Thank you so much Kathy. Job well done.
I CAME INTO THE STORE TO GET SOME PRICES SINCE I WILL BE MOVING SOON AND A YOUNG LADY BY THE NAME OF KATHY HELPED ME DECIDE ON WHICH STORAGE UNIT WOULD BEST FIT ME, SHE WAS VERY HELPFUL AND PLEASANT.
I came into the store asking about storage prices and the lady at the counter was very helpful, she was very upbeat and polite and very professional. she was very knowledgeable about the packages and prices. her name is Kathy
I was at this location looking for possible getting a storage container for my son who will be coming home from college next month. I had no idea what size I wanted that's when Kathy came in. This young lady was so helpful in showing me different sizes and options. After 10 minutes I left satisfied and very pleased. I'll be back to purchase my son locker as soon as he's home. Great smile an personality Kathy.
i really liked this place. Kathy was very helpful and professional to me. i went to buy boxes and tape and misc. ( preparing to move can be stressful) and she was very patient with me. i will recommend my friends and family to go here anytime thank you
CAME TO THIS LOCATION TO ACTUALLY FIND OUT SOME STORAGE PRICES AND TO CHECK OUT THE FACILITY, WHEN I CAME IN I WAS GREETED WITH A SMILE AND THE YOUNG LADY WAS VERY HELPFUL. SHE ASK IF I HAD THE TIME TO GO UPSTAIRS SO SHE CAN SHOW ME A UNIT THAT WAS OK FOR THE THINGS I WILL BE STORING.I MUST SAY I WAS VERY IMPRESSED BY THIS YOUNG LADY, SHE WAS VERY NICE AND FULL OF SMILES. SHE ASK ME TO GO ONLINE AND RIGHT THIS REVIEW ABOUT MY EXPERIENCE TODAY, WELL, HERE I AM. I WANT TO SAY JOB REAL DONE TO KATHY I WILL DEFINITELY BE COMMING BACK TO THIS LOCATION WHEN IM READY TO STORE MY THINGS.
I usually don't do reviews but I went to this location to buy boxes an padding and I was greeted by one of the most friendliness and chipper employer by the name of Kathy. this young lady was very helpful an knowledgeable in her job. she help me determine what size an how many I really needed. she also informed me about the different type of boxes that I was unaware of that totally fitted my needs. thank you so much Kathy and yes the dogs did great with the move;-). I'll be back for sure and going to recommend all my friends and family here as well. Great job
I went to this location to buy moving supplies for my move out of state. I never moved before so I had no idea of what I was going to need. From the moment I walked in the door Martin was there to walk me through all of the merchandise and what I would need. Ted was also very helpful making suggestions. If I need more I know exactly were to go these guys are highly recommended!!
This store.has a great custumer service tedd was really good on explaing .and aswering my questions.made me feel like home explaining all.the procedures of me having to.store my belongings in this storage I.had so many questions that were answer in a profesional manner will love to.have more people like him I will defenaly tell family and friends about this store
Teddy helped me and made the whole experience wonderful. I would definitely recommend to my friends.
I recently needed a storage space for the first time. I called a few different places - public storage's customer service (Martina) made my decision a no brainer. When I get there Martin helped me. The entire experience was pleasant, easy and informative. In this area there are numerous choices for storage facilities - I know I have no prior experience, though I do know great customer service - I highly recommend this public storage!
I came to this store Thursday Dec5. looking to buy some boxes, as soon as I walk in I was greeted by the employees there but there was a young lady there who was very helpful in helping me choose the right amount of boxes I needed. I must admit I did not expect to receive this type of service. I was very happy and satisfied, and by the way she help me to purchase a storage pack which was what I needed. she ask me to please help her out and right a review of her service today so I want to say thank you so much Kathy for all your help and understanding!!!!
THEY GETTING PEOPLE PROPERTY