Public Storage Self-Storage Units at 14249 New Halls Ferry Road, Florissant, MO

The property manager Ashley was very helpful and friendly.

The most unprofessional and unpleasant experience I've ever had. Do not rent here. I reserved a unit to be rented on May 2nd for $125. I go on the 2nd to pay for it and it's not available because they rented it already even though I had reserved it. Then they have another available for $50 more and I tell them don't worry about it. Then they call me and say they can rent it to me at the reserved price of $125. So I proceed to rent it and pay the admin fees. I'm waiting for the rate to be changed by the district manager for 2 weeks and all of a sudden they vacate my unit and rent it to someone else. No phone call no explanation. I have a whole room full of boxes needed to move in today and now I have no unit. If you value your things do not rent here.

People don't show up on time in the office

Came in at 5:30pm and Justine still got me together with a storage. Great customer service and very humorous. Very nice and friendly. Thank u Justine :)

Thank Justine for the help. I really appreciated it. 😁

I have had the most horrible service. They cut my lock off then asked me to purchase another lock and then they put one of their locks on and then not letting me access my belongs to get something out until I vacate the following day. I feel that is totally unacceptable they wanting me to purchase a lock for 1 day

The customer service at this location us top notch. Aaron was super helpful and went above and beyond with her customer service. I was traveling from out of state and needed to store items until my divorce was final. She helped me immensely. If you need an awesome temperature control facility which is clean and well organized. Give them a call.

When I stored at this location it was very clean and never had any issues.

I had assistance from the gentleman, BLEU.. quick and helpful. I had several questions that he was able to answer. I appreciated his GREAT customer service

Erin is the sweetest lady ever. She is always so patient with me and the office and property is clean.

Not at all a good experience. Rent elsewhere...further away in a better area. Bizaar billing increases, and basic equipment to easily available for use.

Erin was amazing great place too go ❣️

The manager was extremely helpful, friendly and efficient in setting up the rental.

I rented a unit here in October 2019. We lost our jobs in March 2020 due to COVID. Our benefits came after the 6th which is when the payment was due to avoid the late fee. The bill was always paid each mo th just after the 6th. I reached out to see if there was anything that be done to help. The office told me she tried but it wouldn’t let her. I spoke to the district manager who repeated the same. I inquired as to why the company wasn’t doing anything to help with the COVID situation. I even provided proof so they knew I wasn’t just making it up. He said the company absolutely did things to help and waived many late fees from March to August and stopped doing auctions and also gave their employees a $3 raise. My late fees from May to August we’re not waived. Didn’t address that at all. Nor did customer service. Really disappointed with the response. Just not a good look. Many other places available and I’ll take my business their in the future. Just to update - I’ve been posting my experience with Public Storage on various sites and posts and they’re going in and deleting them. I guess they don’t want people to know how they are being very selective with whom they choose to help. Hmm.

I don't like the fact I can't get into my unit ANY time I need to. I literally got locked in the gate after rushing to grab something I desperately needed. I was 1 minute past lock time trying to get out to go home but it told me there was no access and I had to call a 1800 number to have it opened. Other than that, its a good place so far!!

It was a very disappointing experience

Erin was very helpful and had great customer service

Megan was great. I was in and out and she was very helpful with knowledge on where my unit was located.

Preston was extremely helpful in helping us getting a second unit. Customer service was 5 star. He was very accommodating and polite. Facilities are clean. Will recommend.

Megan was super nice. Very helpful. This is my favorite one. Thank you all so much.

omg i was in need of a storage space a man by the name of Preston came to my aid and help me and fam out.

Preston u the man thanks for everything u done also for the mask i will highly recommend this location.

Employee Amanda was thoughtful enough to ask me about my experience with public storage while I was there to pay my bill. After I informed her that my unit had increased from 68.00 starting to currently 95.00 she made some calls and was able to get me a rent reduction. Thank you for taking the time to make a difference in someone’s life. A small act of kindness goes a long way.

Preston was awesome!!! Great fast and friendly service. I would highly recommend.

Preston was very helpful and professional as well as knowledgeable of every thing i needed to know. Because of him ill be recommending this storage to everyone i know.

My service guy, Preston was so helpful and very professional. He was able to answer all of my questions and was very patient. I highly recommend this place.

Preston was so helpful great place to store I highly recommend

Amanda did a great job with helping me choose the correct storage unit after I messed up online. She very precise with information and made sure I understood everything. She did a great job!!! Thank You Amanda

Y'all price or to high

Nick was very helpful, informative and made everything quick and easy, very good customer service, would recommend friends and family.

Amanda was very helpful and friendly very professional and nice attitude

Everything was explained to the letter. Nick was very good at telling us what we needed to do. Showed us the unit we rented and explained all the options. Nick definitely knew his business. Would recommend this storage place to friends. Thank you.

Nick was amazeballs!!!...He moved quickly and explained everything to me clearly.

Lowest prices for you to store your belonging Nick and Preston was very helpful

Very clean spot to store your stuff Preston & Nick really made things easy highly recommend

I really love this place. Very clean and neat and Nick is the best. If he took care of you, then you are straight... Thanks Nick for your awesome customer services!!!

Nick at Public Storage was extremely helpful today. He offered excellent customer service. Thanks again Nick

Natalie was very helpful! Thank you

Very nice staff. Never has had any problems with account of facility.

Awesome!

Great place to put you important things at highly recommend thanks to you guys

Very friendly property manager. Good service. All questions answered clearly.

Very nice service. Preston was very helpful

Gloria’s customers service skills are excellent!!! She made my experience fun and easy. She explained and answered all my questions. The facility is well kept and I would recommend this storage company to any and everyone!!!

Nick was amazing! Exceptional customer service and very friendly. You can tell he loves his job and desires to make the customer happy. Kudos to Nick! So glad I chose Public Storage.

Nick made my experience painless. Very knowledgeable and helpful. Thank you Nick!

Ashley was great she made sure everything went as smooth as possible I highly recommend this location.

Experienced a very nice young lady named Natalie. She was nothing but professional and friendly. I pay at several other locations and I’ll be coming back to this one to see her!

Ashley at this location is the best. Love the upbeat personality. Thank you for your during a difficult time.

Ashley was a great representative

Good customer service ! Thanks

This was my first experience with a storage facility. Ashley made this experience so smooth. Thank you.

Just so awesome! 😁 ❤️ Nick! Thank you Nick!

I came into this location to make a payment for my unit at another location. I encountered a young lady named Natalie and she is by far the nicest person I’ve encountered at public storage. Great conversation, professional, and caring. I highly recommend this location for friendliness alone!

Ashley H. services was outstanding.

Highly recommend public storage. Great customer service Ashley went out and beyond to show us what we needed for our move in

Ashley was so helpful and knowledgeable . she helped us select the right size unit and got us a great price. Thank you!

Ashley Holbrook

Highly recommended! Pubilc sorage provided the best customer service I have ever had, anywhere! Miss Ashley at the desk was great! Very attentive and so helpful! She made my day and so did pubilc storage! ;)

Gm!!! I want to Thank Ashley one of the greatest person Who is always there to help you If you need storage go see her she is one of the best.

Preston really help me get things in storage with ease i really appreciate his sevice

Nick the manager was very polite and knowledgeable about your services.

I reserved a storage unit and as soon as I got there preston helped me get everything set up really efficiently

I just got a real good deal at public storage thanks Preston I highly recommend u guys

Ashley was very helpful with getting me a new unit. I highly recommend using this public storage for all of your storing needs!

Nick was amazing! He's very helpful,kind an quick!

Nick the Property Manager was very helpful and quick to finish registering a unit

Preston did a nice job ，left my ID and He got it baack for me

We lost the key to our storage unit so we had to call a locksmith and get it taken off which is very difficult to get off but they were very sweet about coming to help us at the last minute but we get already pay the locksmith. Keisha is extremely sweet who works at this location she's the location manager and always a smile on her face. Her manager Samantha was going to stop she was doing to come and help us but we had already pay think locksmith but she was very willing to help

I love the customer service business they was more pleasant to helpful to better my service thank you guys

Met Keisha today and after 10 yrs of doing bussiness with public storage I can say this young lady is one of the nicest,knowledgeable, polite,caring property managers that I've come across

Had a good experience very nice very very helpful!!!!!

Preston was the greatest help I had today he was on top of things got me in and out in seconds I told everybody about this storage place keep it up👌🏾

Keisha is the property manager at this location!!! She is AMAZING... keeps the property VERY organized and she runs a tight ship there! Her customer service and focus is amazing... her assistance is greatly appreciated...AND I highly recommend this location!!

Ashley was awesome when helping me with my reservation. She searched the whole building to find me the right unit for my needs. I recommend this public storage!!

I wish I could give this location 10 stars, Kiesha was very polite, professional, and informative. I could honestly say I didn't believe the customer service she displayed still existed.

Shoutout to Kiesha!! She got me right, give her a raise 😉

Great customer service and friendly makes you feel at ease.

Keisha has been very nice and helpful every time i come in to make payment. I feel as much as she helps and hard as she works she deserves a raise. Thanks vernetta Sanders

Kiesha has great customer service and helped decide on the best unit needed for my storage.

hey Tara and Pacey gave me and wife great customer service and explained how the process of having a storage unit works. They even showed how the unit looks before we decided which one would fit our needs. Thanks for the great service .

Thanks for the awesome service Tara and Pacey

Pacey and Kiesh were extremely helpful in providing me with information on the storage units and which storage unit was best suited for the items that I had to store. I was extremely impress with their knowledge of the facility and how professional they presented themselves to me and other customers. I have had the opportunity to do business with other Public Storage facilities in the past, however, by far this location was able to assist me in the most proficient manner and by doing so, allowed me to accomplish the goals I has set for myself.

Glad that i chose this location. I had an issue with fraudulent activity involving my license that Keisha went above and beyond to resolve. I'm very happy with my decision and the service. Thanks Keisha!

Im not from st louis but coming here and meeting kiesha was very nice she showed me the entire property and made me feel safe and my belongings 5 stars kiesha amazing.

Keisha is "AWESOME" to say the least. She's very customer orientated, informative and extremely helpful. I've been a long time renter at another PS location. I have never been extended the customer service this young lady has offered. I rented two units and one was way to small. She was patient with us and helped us get into a larger unit. I had a issue with the dollies...she corrected it and made sure I was happy. After a very crazy day I drove away from PS with a smile because of her. We laughed and joked my issues away. This location is really large so you might get lost once or twice. Keisha keeps it clean and very well lit. Thank you for all your help and understanding.

Kiesha the property manager was very helpful and informative!!! Great experience and her knowledge of properties and regulations are outstanding!!! Happy new customer!!!

Customer service is excellent, Kisha, Sam, and Erin are the greatest. Understanding and meeting your customers needs are met everytime I come in. THANK YOU!!!

I have used this facility many times and have always had a good experience. My most recent experience was on April 24th 2018. Keisha waited on me and my son and was very professional and knew the answers to all of my questions. Thank you Keisha for being awesome.. I will recommend this public storage location as it is always clean.

Best experience I've had in customer care all around. Keisha was an incredible, helpful and a delight to work with. She made the process veey easy.

Customer service at this location is awesome!! They know their stuff! They are friendly! Working with Keisha is a pleasure. She's the best employee you got!!!! She deserves a raise. Pam Wright

Julie at the front desk was exceptional! Very helpful.

Jullie was such a good help. They knew the answer to all my questions and were very pleasant.

Kiesha was amazing.And very helpful always smiling and willing to help. will be returning

Markiesha did an awesome job. She was very friendly and knowledgeable.

Service was outstanding. Thanks for your time and patience Tara.

Excellent customer service from Tara.

Tara was fantastic!! Was very helpful will be recommending family and friends

Ms morris was very helpful and the facility's where clean and well maintained

Thanks for the great service Tara

Service was excellent here. I recommend this place to others. Thanks for the great service Tara.

Very outstanding very impressed how she helped me with my storage need explained every detailed in the the signing paper work very outstanding person. Thanks Tara

Great service, clean, and fast efficient service. Tara was very professional and nice.

Excellent service. i love the people at the front desk. Especially a woman named Tara. She answered all my questions and made me feel comfortable leaving my belongings in storage. I even recommended public storage to friends and family because of her great customer service.

The customer service was excellent. Pacey and Tara are very knowledgeable and polite. The place is very clean. We would recommend this to others.

I had an awesome experience renting my unit...Pacey is the best.

Quality Service, friendly!

LaKishea was wonderful with helping me get the storage space. Will definitely recommend them to family and friends

Pacey was awesome! Very friendly

Pacey was wonderful! I felt well informed and taken care of!!!! This young lady gave exceptional customer service from start to finish!!!!

Pacey was very helpful. Clean facility.

Lakeisha was very friendly and helpful in picking a storage unit.

Pacey and Kenyatta has amazing service. They are very knowledgeable and fun to visit. Thank you so much!

Thank you kenyatta for your great service

Been a customer for for years now. No complaints! Clean, not too much coming/going, excellent location. Had questions about my rate a couple of times, and on-site management was able to get me in touch with district leadership -- they were great in helping me with all my needs. Would highly recommend.

Kenyatta was very knowledgeable and courteous. I would recommend this place and person to anyone.

Kenyatta was a great help and got it all done in a timely fashion

Kenyatta is very good at her job she is very nice and she really help me after I was having a bad day. We need more people in world like her.

Sparkle and kenyatta helped me with planning my move. They were so knowledgeable and their job. Thank you so much ladies

Kenyatta is very helpful every time I come here to pay my bill she always has a smile and greets you in a pleasant way it makes the day much better much sucess.

Kenyatta was very professional. She had a very pleasant personality. She was friendly and I appreciated her kind smile.

Kenyatta has great customer service. She was able to get me the best rate in town!!! Thank you so much! You made my experience pleasant.

Kenyatta did a great job thank you for your service

Kenyatta and Natalie have really great personalities and very helpful. Thank you ladies

Kenyatta was very helpful and personable!

Kenyatta and Sparkle have awesome customer service Thank You

Awesome service here. I reserve my space online and With in 5 min Kenyatta was calling me to set up a time to come. I would recommend this location the management staff was very helpful.

Ms.Kenyatta was very helpful and nice, she gave me great customer

Ms. Kenyatta was very helpful and gave us great customer service.

Kenyatta was a great help will recommend some of my friends to public storage

Casandra was a great help awesome service thank you

Leon and casandra gave excite customer service. They were every knowledgeable of the services and products provided. 5 gold stars and a raise for the both of them.

Casandra was most helpful with the process of acquiring this stace

Jamaia service was very helpful and friendly service and will recommend this site to anyone else who might need a storage unit

Jamia was so wonderful and she really help me out.. She was so polite and patience with us.

Ayzha was awsome she was kind and extremely professional. I would recommend Public Storage based on my experience.

Pacey was great and the faculty was clean and friendly awesome service pacey

( Ayzha) lady at front counter was very nice and professional. Was in and out in less than 10 mins

Great customer service Pacey

The service i received today was excellent, Pacey was very polite and acknowledgeable about what is the proper space and needed. She explained my lease and went over what i didnt understand in detail. I will definitely recommend this Public Storage to friends and family...

I am prior military and have been to many storage facilities but i must say the customer service at this particular property is definitely a step about the rest. Pacey was very pleasant and patient with me considering i am not exactly the easiest person to work with. She made my transaction smooth and easy and ensured even through my frustrations from moving yet again, i was priority and would be taken care of as a customer.

Thanks for the great service Pacey

I really love an appreciate this location simply because Pacey went above an beyond to help me on Saturday right at the closing time. i greatly appreciate you for that.

Great customer service. I met with Pacey and she was very informative

I've used Public Storage before and have always had great experiences. This location is and excellent one. Pacey was very knowledgeable and understanding of my situation. The property is clean and well kept. I highly recommend this location.

The young lady Pacey was really helpful and attentive. Thank you so much!!!

Great customer service

Miyoshi has good customer service and great personality.

Bre'Von

Bre'van was a great help!

Pacey was wonderful!!!!!!

Nice clean unit. Secure location. Pleasant staff.

Pacey is the best ever!!!!!

Sparkle was a great help.

I love the professionalism provided by Sparkle, plus nice clean and convenient location. I would definitely recommend this location to family and friends!!!!

Pacey was a wonderful help!

Sparkle was very helpful in finding a box package to meet my needs!

Sparkle was very helpful

Went here for help from Christina. She was very polite, straightforward, and honest. She helped me choose the perfect storage unit size that I needed and even gave me tips and ideas of how to make more space to fit my furniture. She was very helpful and I am glad that I decided to rent here!

India helped me with the rental of my storage space. She was absolutely great. I would recommend this location to anyone.

I had a great experience at public storage. The young lady India was very helpful. Thanks India so much.

India was lovely to work with. Very. Professional and pleasant. Since we have to store our things I'm glad we stored here.

India helped me get a storage space. She was a huge help I would recommend this property to any one.

Everyone was so nice full of smile and absolutely friendly!!!

India and Amy helped me with my payment today and they made sure i was completely satisfied. I do recommend this location!!

great customer service from India!

I've had a wonderful and helpful experience with your company. India was very helpful caused we were downsizing from a house and had to get a larger unit. We ended up using two units but the transfer was easy because of the help from India. Thank you so much. The Shaws

India was very professional. She really know her job excellently. I would recommend public storage.

India was very kind and helpful with fining me the unit i needed it.

We've been with Public Storage for the past five years. Our property has been safe, dry and always accessible. The staff has always been professional and polite, the week of our final departure Ms. Casandra was especially helpful in every way. Thank you again Casandra for all your help, best of luck. Michael Hervey of the HerveyFoundation

Casandra welcomes everyone with a smile. She's very polite and her building is kept very clean

Casandra was a great help

Cassandra is always and willing to help customers she is so friendly and always smiling and very professional thank you

Cassandra the representative on duty was very professional and knowledgeable. She was able to extradite my transaction in a timely manner allowing me to be able to make other scheduled appointments. The facility is always clean and i have not had any unpleasant experiences since utilizing this location. Kudos to Cassandra for a job well done!

Convenient, clean facility. Good customer service. Casandra and Sparkle were very helpful and friendly.

Needless to say, I had a very positive experience with this Public Storage location. Casandra was very helpful and polite and made the entire process easy and seamless for me. If she isn't getting promoted soon, she definitely should. I left a very satisfied customer.

The young lady Cassandra was very knowledgeable and very customer oriented, She is truly a professional at her job. Her kind words made me feel comfortable about my situation thank you very much...

About a week and a half ago,I visited this location in search for a unit to store new furniture upon receiving because I am moving in a month. I came in to better speak with someone about sizes they thought I'd need to store a few bulky items like a fridge,couch,dresser. I spoke with a young lady,Pacey and she began explaining the different sized units and the renting policy because I was unaware that to rent,you'd have to at least rent for a full month minimum. After that brief chat, she asked did I want to see actual units to help better decide which sized unit to rent out. I thank her for demonstrating great patience and excellent customer service because I was bit of a handful with trying to decide and still did not quite decide on which size to go with, but she was very understanding and helpful. Through obtaining knowledge of the renter's policy,even promotions and discounts from things such as simply paying rent early and seeing the units in person, this has helped greatly. After deciding on what all I am purchasing, you'd better believe that I am renting a unit here. Plus,I love how the location is tucked away,concealed to an extent. Customer service was swift

Cassandra is the best

Karen D is an awesome csr. Quick, efficient, and gave service with a smile

This was the first time using a storage unit. This was a fantastic experience. Travis was very helpful and very professional. Answered all our questions and explained the process.We are very pleased with the unit Travis is an asset to your company.

Cassandra is absolutely awesome! Someone should give her a raise. Keep up the good work

Casandra was a big help she has awesome customer service

I am very pleased with the property and how clean everything was.

Came in to ask a few questions about my unit and billing option casandra answered every question i had thanks casandra

Great experience, clean facility, awesome customer service from onsite personnel..Chelsea!

Chelsea was a great helper she has the best customer services she us in the time of need.....Thank you Chelsea you're the best

My move in went great with Chelsea she was very nice and outgoing.

Chelsea had great customer service. She was nice and friendly. And attentive to any questions. She's a great person to work with.

work with cierra she was very knowledgeable.

Chelsea was a remarkable delight and a great help! We were able to secure great space which made our move a pleasant one. Thank you!

Chelsea gave great servive

Erin was awesome, the sign in easy, clean space and overall well kept place!

Love this location! Erin and Chelsea are great! I've never had a bad experience! Very clean and super affordable.

Tony and Stacy give great customer service throughout north county

I had a great experience storing at this location. Erin and Chelsea were very helpful

Excellent customer service! Jennifer was very helpful.

First time using a storage facility and it was a great experience. Casandra helped me with all aspects of the process and she also has great customer service skills which are a asset to any company. Look forward to using Public Storage for all of my future storage needs.

Wonderful pleasant and knowledgeable

I was referred by Courtney to try out this storage location, I liked the service I was well taken care off.

Very pleasant; I was pleased with my service. The agent was quite helpful!

While searching for a storage facility, I called and then visited this location. The person who helped me was Karen. She was very kind and helpful and accommodating. Her friendliness made the experience pleasant and she was easy to work with. Karen, Thanks for great customer service!

I actually had a pleasant experience. Karen at the front desk was very professional and got me in and out very quickly. Thanks Karen!!!!

The facility was clean and dry and Karen was a really big help. She was extremely courteous and helpful. However, the carts are a bit small to haul items in and out of the storage unit and the late fees are excessive. If you are going to rent, I advise that you pay your storage bill on time.

Stacey is amazing

Stacy was a wonderful property manager, new her stuff real well. We felt real comfortable with her.

My experience with Public Storage was quick and easy!! Karen was awesome and knowledgeable!!

Thank you Karen for your help today. And thank you for having a pleasurable attitude despite my indecisiveness. You gave great customer service and that is something that is truly a lost art nowadays. Thank you again!

Kelly was able to update my unit space and save me $. She was great.

Kelley was extremely helpful and friendly.

Kelly helped me she was truly amazing

Kelly is AWESOME ALWAYS FRIENDLY AND CUSTOMER FOCUSE!!!!

Kelley was a great help with my storage needs

Great service from Kelley and Shae. Thanks for everything

Shae did a great job helping me with my storage needs.

Kelley was fabulous. Her customer service skills just won me over. We decided to store with this facility.

I needed a storage unit for just a short time. Shae was very helpful and polite I would recommend this facility if you are in need. Thanks Shae

Kelly was wonderful

I was in need of boxes to mail two large oil paintings to NY. Although there wasn't a box the exact dimensions that I needed, Kelley helped me to find the next best thing (adjustable TV box). Worked perfectly! Thankful for the help and great service.

I had an awesome experience at this Public Storage location. I have visited over 5 different Public Storage locations, and this location is the best one yet. It is clean, and the worker who helped me Kelley was the most kindest person ever. I recommend this property to use if you reside in Florissant, MO. It is clean, and an inside unit. Much better than the other outside units.

Awesome service, Friendly, & Clean...I will return to this one next time I'm in need of storage!!

Kelley was extremely nice and helpful to my daughter and I. She made the process easy to understand and was very patient with me. I definitely recommend this location.

Kelley was very helpful in helping me choose a smaller storage and answering all my questions.

I love my experience the workers are great. Kelley was very helpful

Using my friends account but my name is Shekita Williams and my experience with public storage was very pleasant. Shawntae was very helpful and courteous. Her customer service was awesome as I was able to get all the information I needed, questions answered, and a unit with no problem. I would recommend Public Storage to all my friends after this experience with moving my items was a little bit easier!

I have worked with Bonnie and Stephanie who were excellent! Bonnie showed me around and gave great tips on storing my goods. She is very helpful. The place is very clean and seems very secure. The only bad part about it is that the keypads to access the gate are so close to the gates that you have to get out of your vehicle in order to access them to open the gates. Otherwise, I highly recommend this place. My storage unit is climate controlled also, which was a big plus for me.