Public Storage Self-Storage Units at 3611 W Washington Blvd, Los Angeles, CA
3611 W Washington Blvd Los Angeles, CA 90018
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 155/moSmall 5'x5'
$ 155/mo $194Best Price LabelHurry!
- Inside unit
- 1st Floor
10'x5'Online only price$ 198/moSmall 10'x5'
$ 198/mo $248Best Price LabelHurry!
10'x5'Online only price$ 214/moSmall 10'x5'
$ 214/mo $267Best Price Label2 unit left!
- Inside unit
- 1st Floor
13'x5'Online only price$ 219/moMedium 13'x5'
$ 219/mo $273Best Price Label2 unit left!
11'x5'Online only price$ 225/moSmall 11'x5'
$ 225/mo $281Best Price Label1 unit left!
13'x5'Online only price$ 239/moMedium 13'x5'
$ 239/mo $298Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x9'Online only price$ 328/moMedium 10'x9'
$ 328/mo $409Best Price Label1 unit left!
- Inside unit
- 1st Floor
14'x10'Online only price$ 340/moLarge 14'x10'
$ 340/mo $425Best Price LabelHurry!
23'x9'Online only price$ 497/moLarge 23'x9'
$ 497/mo $621Best Price Label1 unit left!
- Inside unit
- 1st Floor
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
4174 W Pico Blvd
Los Angeles CA 90019
Self Storage Near
3821 Jefferson Blvd
Los Angeles CA 90016
Self Storage Near
3770 Crenshaw Blvd
Los Angeles CA 90016
Self Storage Near
2703 Martin Luther King Blvd
Los Angeles CA 90008
Self-Storage Near Los Angeles
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Mid-City Los Angeles Storage Units Near I-10
Storage units in the Mid-City area of Los Angeles are conveniently located near I-10. With easy access from the Santa Monica Freeway, Venice Boulevard or Western Avenue, Public Storage in Mid-City offers indoor and outdoor storage in a variety of sizes.
Small Mid-City Los Angeles Storage Units
Playing regular gigs at famed nightclub The Mint? Why not keep all of the instruments and gear just a few minutes away in a cozy 5x10 storage unit. 5x10 storage units are also great for athletic and outdoor gear so you can take advantage of the year-round sun.
Large Mid-City Los Angeles Storage Units
When apartment living in the Jefferson and Lafayette Square neighborhoods gets tight, take advantage of a 10x10 storage unitst to get knick-knacks and clutter, and even extra furniture out of the way.
Families throughout the Mid-City and Culver City communities can grab one of the 10x20 storage units to comfortably keep all of their belongings during a move or remodel. With space for five rooms worth of stuff, 10x20 storage units are your secret weapon to completing those major projects on time.
This location is great for storing your stuff and still being right in the middle of it all. Once you've unloaded, it's easy to check out a show at LACMA or browse the famous Grove Farmers Market.
With both indoor storage units and outdoor storage units at this location, we've got all storage styles covered. For the most modern experience in self storage, use our eRental program to book a contactless move-in today and say hello to a more organized tomorrow.
For more storage options in Los Angeles, check out our storage facilities nearby on West Pico Blvd and Jefferson Blvd.
At this Los Angeles Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 472)
I love this place Jonathan is an awesome employee very polite and helpful 🥰🥰🥰🥰
Leaving a 5 star for Johnathan ! Rep at Public Storage . Our company has a long term lease with public storage and has received outstanding customer service . Easy but secure entry to our storage unit , clean spaces and Johnathan was very helpful with locating the storage. Would highly recommend .
Jonathan is always helpful and friendly. I enjoy coming to my space!
Jonathan is awesome , great service
Terrible service rude employees my storage unit was broken into and now they won’t let me take my belongings out after I filed a complaint against them
Jonathan is always helpful and kind when I visit my space. The property is always clean and well maintained.
Jonathan was super nice and friendly, he explained everything so well. It is a nice storage place.
Thanks to Jonathan, we got an excellent service today renting an storage
Jonathan a dado un excelente servicio buen trato lo recomiendo
Jonathan helped me get my storage situation squared away. He was a big help and kind!!
Johnathan saved me!! The best one.
Jonathan is very friendly super helpful, highly recommend to anyone looking for a storage unit!
Jonathan was a great help and helped me get my storage situation squared away. Thank you!! For the help!!
Moved out of my unit today and Johnathan was incredibly helpful closing out my account. Parking was very easy for my moving van and I appreciated the carts that they allow tenants to use to help move their items in/out. Had a great experience and will come back to this spot if I need storage services in the future.
The manager Jonathan was exceptional. He walked me through the whole process and made it easy. He even gave me tips on how to use the app and best way to use the storage. Definitely would have gone elsewhere if it wasn’t his expert and patient guidance. Made me feel at ease keeping my belongings stored here!
Jonathan was a great help and found my phone for me that I had misplaced!! Thank you!!
Jonathan was a great help. Great service and great storage.
Jonathan is such a great person he assist me so good. He is really good worker at public storage.
This place is excellent very convenient Jonathan was extra helpful with finding the supplies I needed to organize my things
It was really great! Jonathan was super helpful and considerate to let us stay a bit after closing since since we had so much stuff to get out.
I had excellent service with this public storage because of the employees especially Jonathon. He was friendly and organized he is very helpful and I feel safe with keeping my belonging there.
Jonathan is the best , great service, top of the line, definitely coming back only because this guy is really efficient!!
Jonathan was excellent showing me around to the storage area thanks again to him
Jonathan was great
Jonathan was knowledgeable
Jonathan muy excelente persona. Me ayudó muchísimo!!
Yonatan es muy buena jente ayudada mucho
Jonathan y Noemi great service
I stopped by Public Storage yesterday (3/22) and today (3/23) and both instances Johnathan was incredibly helpful and friendly. I appreciate his patience and willingness to help when needed. I would encourage anyone in need of storage in this area to consider this location. The facility and staff are fantastic.
Jonathan was very helpful and helped me transfer to a space that fit my needs better. Thank you!!10/10
Dazia has excellent service , never felt so welcomed at any establishment!
Thank you Dazia for all your help, give this nice young lady a raise
Dazia is the best and very helpful
Dazia is great
Thank you Dazia very professional
Dazia was super helpful. Thanks!
Dazia deserves a raise very patient
Will me ayudó con la aplicación y fue muy informativo gracias
Will was very helpful and friendly. Assisted me in downloading the app to improve my experience.
Hi I just met Will today. He is very outgoing and was helpful with a few questions I had about the boxes 📦 and tape!🙂.keep up the good work Will 👍🏽
Dazia is very good at her job and super professional thank you for your patience and niceness to me
Dazia is the best
Dazia is amazing 10/10 service she deserves a raise , thank you for everything very pretty lady :)
Dazia was amazing And super helpful thank you so much
I very satisfied with Emily and Scott, their attitude is amazing! They will go the extra mile to help you even with issues that are not related to their work . I take hat out to you guys!!
Barbara was such a great help with finding me the perfect unit. Not only was her customer service excellent but she was very informative. All the staff was very nice as well. Thank you.
Love coming here, service is great
Emily and Scott were amazing today. They answered every question I had and were so patient. They deserve a raise! Best experience I've ever had at Public Storage.
I have been dealing with a lot of security issues with a sudden tragic move. Scott the Manager at this location has been an absolute amazing help in helping me feel secure and assisting me with keeping my items safe. For the location itself I would not trust it without having Scott being there. Thank you so much Scott!!!
Scott was Great, very helpful and efficient.
I had a great experience here with Scott he had good customer service and got me the unit I was looking for!
Scott has been such an amazing help! I went through an emergency move out and he made sure to stay on the phone with me so that I all my belongings were safe in the unit. If you need any help reach out the Scott!! I am so so thankful for this help during a very difficult move
employee, helped me with everything and had extreme patience.thank you Scott
I've had nothing but pleasant experiences with the team at this Public Storage location. Each of the team members has been extremely helpful anytime I've needed something, especially Marcus.
Service was an A+ from Dazia By far a very friendly, professional and patience service by answering all my questions concerning. Thank you
Ms. Dazia is a Phenomenal worker!! She is always very helpful and super nice !!
Beware they WILL increase your rent in a matter of months. Haven't even been with the company for a year and they are already trying to increase my rent by $100. Also one of the elevators has been out of service for weeks.
Barbara was excellent.
Gracias Bárbara. You were very nice.
This place is clean and are well maintained and will was helpful answering my question thank you
Great place, safe, no issues in 4 months! Elevators are a little finnicky but they’re always available when I come during the week and occasional weekends.
Thank you Scott for your help, and extreme patience.
Thank you so much scott
Barbara was awesome. Clean place, easy access
Barbara is such a great manager. Thank you for all of your help.
Super nice and helpful employees
No me gusta 😕 no ay donde dejar lo que se saca y los carro estan en muy mal estado no sirven para llevar las cosas muy mL
Great Customer service
Love working with Scott here and my best experience while having storage. Although I chose this place because it’s close I’ll be staying even when I move!
Thank you Scott
Very Friendly and knowledgeable thank you
Barbara and Scott are AMAZING!!!!! Seriously, I had the toughest day trying to move and they made it so easy and somehow fun!! They made me laugh, walked me so thoroughly through every step and made sure I had a seamless move in. Please give them a raise!! And go in during the week- trust me, it’s better!!!
Toni is always being so nice
Scott and Isaac was great with the move in service will definitely recommend this storage facility.
Scott is detailed when you ask for information, very helpful
Service here is pretty fast here, good customer service
Johnny, he’s really friendly and helpful to set up my account and everything was very satisfied
Dealing with storage units can be exhausting, difficult and challenging. Especially when staff is unfriendly and not very helpful. However, When my wife and I meet Scott at public storage on Washington he was EXTREMELY HELPFUL and understanding of our time sensitive needs. Scott providing us with excellent customer service by making sure our drivers/movers had space, he checked on us through out the move in and even made sure we had the best deal walking us around the units making sure we felt comfortable with the unit we picked. Thank you Scott for going above and behind. It’s the small things that matter Especially during times like this.
The staff at 3611 W. Washington is friendly and helpful. They really care about their customers. Barbara always provides excellent customer service!
It’s very clean!
I am a fan of a service that provides with the customer service experience to match. So happy I was able to get myself a storage unit with ease after working with Scott. He took his time with me to find me the space I needed as well as provide me with some additional useful info. All in all a great experience 😃
Scott is a very good worker help me a lot
Wonderful service! Scott made sure my needs were taken care of and answered all of my questions!! Great customer service is hard to come by, but not here! Would recommend to any one in need of storage space!
Very helpful clean nice Amazon my customer service! They’re gonna get far.
They were doing construction at this location and my wife and I couldn't get asst. From staff to get into our unit we left a message four times on the phone in three days and no return our call plus our unit was paid up two months in advance and cooperate office are customers services was not helpful to us on getting into our unit finally after a week I ask construction wk to move to get into my unit and move items out there is never anyone after they open at 9:30am to asst you after staff sweep up they leave
Magnificent Service! Scott is doing an awesome job.
Scott is always amazing ! He goes above and beyond to satisfy his customers and he is a great example of what a A grade employee is! Priceless team member !
Scott is an amazing worker. I have no trouble when I come to public storage. Great customer service!
Thank you Angie
Excellent help from Angie Vega. Could not have been better. Thanks again. Hector Marmol.
Angie is the person who helped me open my account. She is very professional and patient. I needed to look at different sizes and she was extremely patient with me trying to make a decision. Also she is very friendly and pleasant.
First of all i want to thank the Gentlemen that help me with my Unit! Thank you ANTHONY!! I called in for a reservation , he showed me around and Boom i was in! No waiting or doubts of pricing. Straight forward. Love the customer services here , unlike other public storages,ignore my request and what i was looking for. Would highly recommend this place to everyone i the mid city/DT area!
I came in looking for a space and Anthony was so helpful! I’ve never had a storage unit before and he talked me through the whole process, made it super easy to understand and explained the rules to me too. Some places can make you feel like just another dollar sign, but not here. I would definitely recommend this location if anyone’s looking for a space! Also - 7/14/21 update: the new office is so nice!!! They remodeled the bathrooms too and really seems like both areas got serious makeovers. Update - 10/1/21: I ended up having to move out of my unit/leave this location, but it was so easy/quick. Anthony was super helpful and even gave me some tips on how to configure all the boxes in my car! He totally saved me a second trip. The customer service is top tier.
Thank you Anthony for all the help today! You were a big help to my family and made the move in super quick. Highly recommended ☺️
I walked in to the street on Washington Blvd and was greeted by the manager named Anthony and he was awesome I came with a friend to help him move his stuff into storage and his facility is well maintained.
Fast and efficient service and everyone was friendly.
Great service Anthony
Great customer service! Thank you Anthony for all the help! Excellent customer service
A month Ago My Wife and I decided to rent a unit at public storage at W Washington Blvd in L.A. we where not too sure how safe could our stuff be there, but after talking with Anthony the manager of the place we where convince. he was very professional and explain everything and how they keep the units clean and safe. he even told me don't worry that his always walking around and checking everywhere to make sure everything is ok. Believe me THATS 100% percent truth last time i for got something out side my unit and he call me right away to let me know thanks again Anthony for that. i definably recommend you guys this place
Anthony was a perfect Joy. he went above and beyond the Call of Duty I have nothing but pure accolades for the old boy as long as he's there I'm staying there thank you again David Peters
Steven has immaculate customer service was very knowledgeable and kind. Would recommend my friends and family to this Public Storage.
Had a rental earlier this month from Anthony. Excellent customer service continuously and definitely makes storing here a breeze. I love that he’s not just sitting in the office but often touches bases with his customers. 10/10
Nice security for storage facilities.
Anthony is absolutely amazing!!! He made this the easiest move I’ve ever had. Highly recommend :)
Absolutely recommend this place. Yesterday I walked in with no appointment or anything..just to ask for an average price and I ended up walking out of there with a new storage unit thanks to Anthony's great customer service. He was very efficient and fast in setting up my stuff. He also recommend me to use their app and helped me navigate through it and it really is a life saver. Thank you so much Anthony for making the process fast and easy!
Anthony and Karyna are Professionals. They saw that All answers were addressed and answered, for me, and all of the other tenants I saw them communicate with today, as well. Patience was at a high level, also, because I really talk a lot. I do appreciate that Anthony really took the time to work with me today, he's caring.... I liked that.
Great staff Anthony A was great staff highly recommend
Anthony was really nice and did a great job! Great customer service!
Anthony is best manager thank you👍
Anthony and Vance took good care of helping my grandmother get her storage unit! Great customer care!
Barbara has really good customer service & she was really nice helping walk through everything to get my unit. I highly recommend you to go to this location for a storage unit. They are really nice.
Stephany runs the place very professionally. Great asset.
Had a unit here for a long time, no problems whatsoever and when I had it emptied, everything went smoothly and the local representative Stephanie was a pleasure!
Stefany H made it so easy and clear when I signed up for my storage space. She’s professional and helpful. A great experience so far!
Service at 3611 W. Washington Blvd. Location, clean, well ventilated, and seems very secure. Ms. Stefany H., served as my intake manager. She was very professional, informative and welcoming. She allotted time to provide a tour of the site and provide various storage options. She was well versed in the companies policies and practices concerning COVID safety protocols.
The facility was nice and it is easy to find my storage unit. Also the manager Stephanie was very helpful and sweet.
Highly recommend this facility. The property is well kept and they provide excellent customer service; specifically, Barbara. She was very helpful and personable.
Stephanie and Barbra were very helpful and answered all my questions ! Great service best storage place !!
Thanks Stefany for all your help. You are a Rockstar! Very efficient service, and affectively fast. Very attentive to what your clients needs are.
Stephanie was a the best most professional employee at Public Storage. She was so so helpful to me and translated for my parents in Spanish for their unit too. She is the best!
Barbara is an amazing customer service representative! Very friendly and the facility was very clean.
Was looking for a storage unit and stefany really helped me find the right one I was looking for 👍🏽
Stefany gave good customer service!! 👌
Had a excellent experience with employees Barbara and Stefany. They are such great staff they helped me with such awesome customer service. The property is clean and I would definitely recommend to my friends and family. Thank you so much
One if the best experiences I've had at a facility like this. The attendant Barbara is very helpful, professional and knowledgeable of their services. Very clean units and passage ways.
Very friendly and kind staff! The place is clean and quiet.
I hate public storages it roaches infested the customers service sucks and they raise the rent every 6 months i would and shall file a class action law suit against them especially on washington /6th LA. CA
Great Storage Facility, Stefany really helped me find the right size storage space while adhering to COVID-19 safety guidelines. Really appreciate her attention to health and safety. Excellent customer service.
Stephanie, was a great help, called me to verify everything online instead of doing everything in office. Took 4-5 minutes great help! Thank you and the guy at pico who referred me to here shout out to him to.
Isaac is the best. I ended up moving some things in later than expected because my movers were late. He was super accommodating. Highly recommend Public Storage at this location!
Stefanie was so helpful and made my experience so easy!! I would highly recommend storing here!
Kool, so far no problem...
Stefany is a very dynamic,beautiful,helpful,courteous young lady that really made my day with her professional attitude
I’ve been renting from this place a few months now. The place is always clean. The staff is always nice. Stephanie is the sweetest of them all! Super friendly, helpful and accommodating every time I see her.
I Am So Pleased To Have Met Stefany! She Is Such A Sweet Heart. And A Pleasure To Do Business With. She Was Very Patient With Me And She Is A Very Thirl And To The Pont Individual.. I Believe That Your Property Is In Very Good Hands... Business First. Very Good Staff.
Stephany she is amazing, really helpful, amazing customer service.
I used this location December 2019, and Jeffrey was very helpful and courteous.
Isaac was very helpful and help me with lowering my rent very helpful.
Great customer service Steven helped me get everything ready to organize my items , boxes , tape , you name it. Love his energy and customer service. You won’t regret coming to this property 10/10 !!
Isaac was very helpful- he went above and beyond for us!
Isaac was very helpful with my rental today.
What a wonderful experience during an incredibly stressful time. Dorian is just divine and helped me immensely — folding boxes to help me conceptualize what could fit and how to fit and spent an insane amount of time with me working together until everything was just perfect. Thank you!!!
was expecting to be in the building for hours but thanks to the employee, Steven, I was able to get everything I needed to get done. Will definitely rent again. Thank you
Excelente lugar muy hablé el personal de oficina gracias
The staff is never in the office and when they are their very rude I wouldn’t rent a spot from here again
Great storage options. Jawan was awesome, he helped my family find an option that made sense. Was very professional. Thanks again!
The staff is very friendly and efficient. I was helped by Jawan and he was very kind, straight forward and helped me get the best storage unit for my needs. I would definitely recommend.
I had a excellent experience and all my needs were met. I was helped By Steven who took no time helping me out and was Very professional and informative. I am completely Recommending this place to everybody I know that’s needs a storage space. I really Appreciate the help for Steven. I was Very happy overall
Very safe for all your personal items that you can't store at home all the garage very good prices
24hr access is the best option this location offers by far. I've had no issues this far. Everyone made this process easy just wish I could afford the $240 each month.
Dominick was very helpful and pleasant.
Overall great experience, excellent customer service. Dominick the property manger wasted no time call me back after my redaction was made. Very professional and informative. Recommending to everybody I know for storage. Appreciate the help. Very happy overall
Came to Public Storage here at Washington Blvd . Excellent experience here knowing it was my first time , Mr. Dominick attended me showing me around taking my sweet time , asking questions and concerns was his top priority . I felt welcomed and feel safe knowing my valuables are gonna be ok at this place . I highly recommend anyone to visit and also get great storage .
Dominick helped us find our storage unit and was so friendly and helpful. He took us straight to the unit and explained clearly how to operate the elevators and everything else that needed explaining. Would be happy to store more storage at this location.
Thanks Dominick! Great service.
Dominick made the process quick and easy! Great customer service and knowledgeable
Very clean facility. Great customer service from Asia. She was super helpful and got in me in and out in no time.
Asia has great customer service
Dominic is a good guy
How much to store a 30 feet rv trailer per month?
Dominick was of great help.
Reneisha Service was professional and courteous.
Reneisha is Very nice. Always see her & she has good service
Signed up with Reneisha, was convenient and fast to finish our reservation so we could move in our storage just in time, thank you.
Renisha was a great and informative she explained everything and was veryhelpful
Good move in experience, Jeff was really helpful and clear during the process.
Reneisha I just wanted take a moment to commend PUBLIC STORAGE on the blessing of Reneisha and Jeffrey...btwn these two employees, stressful situation of moving was alleviated. Both professionals , and Reneisha was forthright enough to let me and my workers know that we aren't expected to just stand there. while she struggles with the door. One of the classiest and politesest schooling lve ever recieved...and very funny. Thanks guys James Nash
Promotion 을 이용하면 가격이 저렴하고 다양한 unit 이 있어서 선택의 폭이 넓으며 위치가 좋음.
Reneisha has been extremely professional and more than helpful. Personality 100%
Reneisha was so helpful each time I came to Public Storage. She made it super easy for me to move in and out. The space was managed very well and I felt that all my needs are met. I would definitely come back to this Public Storage location if I needed another unit.
Jeff was great! Thank you so much!
Reneisha very professional and kind. Pleasent personality. 5 starz
Jeff gave me great service Above and beyond his call of duty Y’all need more like him
Jeffery was very helpful. Highly recommended!
Reneisha was very helpful and provided a spacious unit for a great rate- much more affordable than the surrounding storage facilities.
Asia is the best!!! She made a very stressful move pleasant. Jeffrey and the staff is friendly and provide excellent customer service. Asia walked us through the rental process and made it so easy. The facility is neat, clean, and secure. Thank you all
Reneisha very wonderful quick and efficient. Great service overall
Reneisha the best thank You God for them helping me out today's
Reneisha was great here ! Professional and helpful and funny as well
So they sold my unit. However Reneisha was diligent and actually got me a bigger unit for the same price and promotion. Really helpful and very friendly, I highly recommend this place for your storage needs.
Reneisha has been such great help she’s the best at what she does. Very honest and attentive
Need a few more carts available for hauling boxes to the car.
April was very friendly and helpful, also Facility is very clean. And very professional. One of the best public storage Facilities around.
Reneisha when I came in my size wasn’t available I got worried but she made it so I was able to still get the unit a needed for the same price!!! Moving is such a stressful process I’m so glad a came to public storage where Reneisha made the process go by so smoothly thank you greatfull
Jeffery is AMAZING!!! I’ve rented many storage spaces but never had such a nice and super helpful guy. Most employees in the past have been kind of fed up, but Jeffry was a completely opposite. I will highly recommend this Storage solely based on the great customer service
I have been using public storage many times and I have to say most of the employees have been ok. However this time I meet Jeffry who has been the best ever. Very kind, well spoken and most helpful from all. He too time to show me around, answer all my questions, although I was very stressed and I had many complicated requests. I am very happy to recommend this place.
Jeffrey assisted my daughter and I, he was very professional and knew his products. He made my daughter's move easy on me, as her mom.
Reneisha was amazing and so patient! I was moving my stuff from another city and got caught in traffic so I tried to maintain communication with her on my ETA. She stayed late to make sure I was able to put my stuff in storage and was super hospitable. Thank you, Reneisha!
Reneisha was such a lovely host. She walked through what the space offered and the different insurance policies and moving items Public Storage has to offer. Great service. Would definitely recommend.
I have used pretty much every storage facility in SoCal at some point in time and I must say this Public Storage is one of the best. Its due to its staff, especially Reneisha. She really does care about her customers and you can tell she would go that extra mile for them. I went in expecting to get a big up-sell on a unit and wound up with a better deal so I'm very happy. I'd give it 10 stars if I could!
Great customer service provided by Reinisha. Definitely recommend.
Reneisha beyond exceptional!!! After a bad experience at one of your other sites, she’s the reason I came back. Her kindness and extreme importance to please her customers is truly something that should be shared with your other onsite property managers.
Renesha was very helpful . Shes concerned with her customers every time I come in and see her helping someone she goes beyond her duties to make sure everyone is helped . She is calm and makes it a breeze
Reneisha muy buen servicio
Reneisha was so sweet and kind. She helped me with the whole process and I’m so fortunate to have been able to do business with the company. 5 stars!!!
Reneisha thank you so much for everything! Very helpful and trendy! The place is ok. Thank you
Reneisha was wonderful , very pleasant and helpful answered all of my questions and concerns
Reneisha helps very good worker!! Thanks.
Great customer service Jeffery was awesome let us unload all our stuff 15 min after closing
I really appreciate the excellent customer service I was given by a young man named Scott. He went over and beyond to make sure we had the best storage space to accommodate our needs. I will use and refer public storage for my future needs.
Reneisha me gustó mucho el servicio la muchacha es muy atenta con nosotros me encanto el servicio ke medio RENEISHA grasias
Clean office and storage units. The manager Reneisha was very kind and professional
Nice convenient storage unit for college students to store their belongings during the summer.
Reneisha Lewis service was impeccable. I couldn’t retrieve google maps from my phone so I’m leaving her review on her phone. She and her district manager Kamisha made this a great experience. Thank you Public Storage. Best, AndyDrew2
Kamisha. Reneisha awsm srvsc.
A+ service made moving things into storage very simple and easy and Renisha was more than accommodating will definitely continue doing business here
Reneisha was very helpful, kind, and very informational.
Nice friendly staff.
I am very happy with my overall experience. I was greeted at the door with smiles and positive attitudes. Jasmine and Alexis are very knowledgeable of all the products and services offered at Public Storage. Keep up the good work ladies!
excellent customer service when i came , Reneisha was very helpful with everything i needed & super sweet as well .
Reneisha was excellent!! She was warm and very helpful. She was friendly, helpful, and patient with all of the customers that walked in. She was professional and she removed some of the stress and anxiety that comes with storing your beloved personal belongings in a public place. She was great at explaining the process and my various options. The location was great too. It was clean and my things were secured. It was easy to move my things in and out. You need an access code to enter so no one off the street can wander in. I highly recommend this location and Reneisha’s phenomenal customer service. Both will help your moving process to go smoother and put your mind at ease.
I just have a small storage locker there. It's upstairs..... Up a dark poorly lit stairwell, but there staff is friendly. The girls are anyway. I'm a guy. Get an online discount if you plan ahead. Got a restroom there also. Overall it ain't the Ritz but my belongings are safe and the price is manageable.
Alexis was very helpful
Excellent customer service from all of their employees. Karly made the move super easy and fast. Great location close to the freeway as well. Very clean facility.
Alexis is the most sweetest person ever.Thank you for all your help.Im so glad we decided to go to Public Storage .Thanks for helping us. Stay sweet always.
Diana & Reneisha great customer service. I came in just looking for a space and the help i received by them was so great. Made the process so fast and easy..!!! Top team!!.
Reneisha and Alexis were both a great help. Everything went smoothly.
Reneisha was fantastic! Patient and professional through my thousand questions. Highly recommend!
Reneisha was a wonderful. She really blessed my life and put my mind to ease on a really stressful day.
renesha was very helpful and nice . stopped cleaning to help me with my unit without me even asking her .
The process was fast and easy and everyone here has been incredibly nice! Today, Alexis helped me get another door code as I forgot mine and was helpful, efficient and very sweet. Thank you!
Great service great prices very good place to store I highly recommend this location Thank you Noemi y Reneisha great job public storage
I normally don’t write reviews but i had to write one on this one. I went to this storage on Washing Ave unfortunately thy had problem with the unit that I was going to rent. The manager of this branch, Reneisha has an outstanding, welcoming friendly personality. She was super friendly and professional. She took her time to help me find another storage with a best rate. I think public storage is very lucky to have her as an employee.
Alexis has been helpful since I've moved in• thank you :)
I’m a customer at public storage and just wanted to say thank you guys for all that you do each time I’m pleased in the midst of my problems ! Renesha topped it off today as I came into another location with a friend and she offered the same happy upbeat service and help . She treats us like one of her friends ! Thank you for that !
Reneisha was so nice to me , she was beyond helpful she helped me find something cheaper in my price range, closer to my actual location without me even asking ! I love public storage thanks to people like reneisha .
Reneisha & Raelyce are very friendly and helpfull really nice young girls greeting you with a smile
Reneisha had such a friendly smile and was very helpful answering my questions. Raelyce was very professional and knowledgable when showing me the space. Both of them made my experience very pleasant. Thank you public storage
Storage at good price
I often make my payments here, Raelyce is very pleasant and professional. She is always eager to help customers definitely a great asset to public storage.
No problems! Raelyce was wonderful helping me out!
My experience at this location was fantastic. Raelyce was very professional and made my check-in speedy and smooth... overall great experience
Raelyce had the best welcome as she stood smiled greeting me. Diana was so professional and knowledgeable in assisting me with my account. I was truly grateful and satisfied definitely will recommend this location. They're the best!
I’m so happy and satisfied with my unit. Raelyce welcome was very pleasant and her smile is so friendly, I felt she was very knowledgeable about the spaces. Thank you very much Raelyce
Always greater experience when Raelyce is there with her warm direct spirit!
Great Customer Service By Robert
Robert service was execellent here, even though my storage unit wasn’t at this location, he stopped at nothing to make sure most of not all my questions were answered.
Ms Raelyce is a very humble and courteous employees. I saw The was she help another customer which took time and patient. She help obtain my unit that I’ve been waiting for over a month and I’m very great full. She’s a great asset to your company. I really commend her for her assistance.
Had a great experience at Public Storage. Raelyce did a great job! Very happy with the customer service and how she had a friendly smile.
I came in and Raelyce was very helpful in getting me the stuff I needed to move. Thanks!
Had a great experience at this public storage. Raelyce was super helpful and made checking in such a smooth experience. Her customer service skills were superb and I’m so happy i chose this storage center !
I love my storage unit. Made my life so much easier. A life saver. All the clutter in my apt is gone. Vanessa, Raelyce and Reneisha at the office were really helpful and made the whole process simple and fun.
Vanessa and jasmine were great and very helpful with everything I needed . They knew what they were doing . I would highly recommend them to anybody who has questions regarding the storage .
Put items in my storage very happy with them
Vanessa and Raelyce are terrific! they show an urgency to help me with the issue I had with my container and keeps me updated on the status. They are friendly and very professional, thank you so much for all the help Vanessa and Raelyce. Great team work
Went to pay my bill and was totally satisfied with the customer service from the head of the property Vanessa she was very helpful
Vanessa was very helpful kinda and professional
Vanessa and Raelyce are very kind and helpful. I appreciate their professionalism and I will definitely refer friends and family to this location. Thank you!
There was a big mixup with my reservation which caused me quite a bit of inconvenience but my issue was handled quite smoothly. The customer service I received from Quirsten & Dorian was outstanding. Quirsten was very patient and understanding with me over the phone and got things handled pretty efficiently. When I came in to finish the paperwork portion, Dorian was able to get me in and out pretty quickly and was so friendly and helpful during the whole process. I am happy to know that there are companies out there that still care about their customers and make the effort to show it. Thanks guys!
Love this location Diana was excellent in her service she showed me everything much appreciated
Vanessa was amazing today. What I thought was a tedious task became effortless and I felt like a valued customer. It was my first time ever visiting a public storage building and Vanessa recommended the right room for the right purpose. I knew the moment she greeted me at the door I was talking to a knowledgeable team member. As clueless as I was she made picking out the proper tools and supplies for my commute back to my unit. I’m even considering renting a unit to park a car. I look forward to my next visit
I opened an account for my daughter and Vanessa the manager was very professional and informative. I highly recommend storage space at this particular facility it was very clean.
, very expensive storage goes up every 3 months
Clean and great customer service. I visited this location THREE times in the same day and Robert at the front desk was always smiling, patient, and very helpful. I didn't catch the names of the other employees, but they were also attentive and friendly. There's also several dollies and platform trucks on the large loading dock available for your quick and easy moving convenience.
Vanessa was very knowledgeable, super nice. She helped me set up auto pay. The facility was the cleanest I've seen and i have been to a lot of public storage places I would not revisit, but this is one of the was very presentable. I recommend this place if you need to store things.
My name is Joshua I move here from Arkansas 35 days and when I come to the building the building is clean neat and the young lady at the front desk name Vanessa is always helpful respect and full of joy it is a Anna to find a clean environment respectful people that work where I keep my valuable
Thank you Vanessa! For your help and your patience!!!
Susan me ayudó escoger el mejor espacio y el mejor precio. Muy satisfecha con su ayuda laboral.
Vanessa was amazing and so accommodating
Vanessa is the best!!
Rose has very nice costumer service and the building is always clean and I can tell she’s a very hard worker
Noemi great sevice great prices
Vanessa was very helpful with assisting me on my storage space. The property is very clean. Very nice facility,I would recommend this place to my family and friends.
Do Public Storage have 24 hour access
Vanessa was a great help. Pleasant perabo. To be around
I come here every month to make my aunts payment and Rose and Vanessa are always so pleasant.
The facility is always clean and Rose was super helpful!
Rose was great at her customer service.
Hi patty how are you doing
I've had many experiences with Public Storage, some good , some bad, some whatever... But thanks to Rose at this Location (on Washington Blvd) definitely a great experience! 🤗♥️♥️ She was super helpful with everything I needed, answered all my questions thoroughly. She even stayed a couple of minutes after close to make sure I was all done. Definitely recommend this location because of her!! ♥️
Rose was the best and great professionalism!! Very informative and quick!!
ANTIONETTE AND ROSE ARE THE BEST, VERY PATIENT, KIND, AND WILLING TO MAKE THERE CUSTOMERS SATISFIED. THANKS LADIES ON THE GREAT CUSTOMER SERVICES
Arturo and Raelyce were very helpful and had excellent customer service. Thank you!
Thank you Rose for your excellent service
Today I had a nice experience with Arturo he was very kind and he gave me a good service and he took care of me very well and explained everything about my contract and he was always very friendly always with a smile on his face thanks arturo for your good service.
No too good customer services
Arturo Gonzalez was so kind and so Friendly he help us a lot he has good customer services and he was polite and he answer all question and he help us in reading the company standards rules and regolation he has a good senses of humor toward the Clent thank. Arturo Gonzalez keep up your good senses of humar
Everytime i come in i get great service from the employee Arturo. He always has a big smile his friendly and is never in a bad mood. His very professional and bring a good vibe to work. I love the way they take care of me and help me with any problems. My business will always alwaya go to this location.
There is hey employee at the 3611 West Washington Blvd. location name Rosie she's always in a good mood every time I come by she's very helpful and just has an all around good attitude every time I come around which makes coming to my storage A lot easier to deal with when you're greeted with a good attitude when you're not in a good mood thank you Rosie
Rose was great.
Rose was great! Very helpful and courteous!! The place is clean and secure. Convenient too!
Muy bien la atencion
Great customer service, Rose very friendly...would recommends it..
When I first enquired about the monthly fees, I decided to leave because I thought they were too high for my budget. However an employee by the name of Noemi offered me a deal that worked perfectly for me. I really appreciate her professionalism. I am happy I stayed.
My experience here has been very good. Customer service is very helpful and friendly. There hasn't been any bugs or rodents. But the best thing is the friendly employees and their positive and friendly attitudes! Thank you very much Rose, Arturo and Dawn and all!!
What an Amazing experience at this location 3611 Washington. Arturo / and Rose , were very attentive the information that was given made me feel very comfortable, considering that I had been to four other storages before them. This summer special , was absolutely amazing which caused me to rent the storage at that very time of coming to the office for the first time.So look no further , this is ABSOLUTELY The Storage for your rental experience . 😁
Friendly Great Staff !!!!
Muy buen servicio gracias por todo Noemi me ayudo mucho amable
Noemi was very helpful. The service is good an rates are reasonable.
Great clean facility and Rose was so helpful. It’s nice to see people who take pride in their job. She rocks!
Great location I'm very happy with my storage great staff "Luz" helping and answer all my question thanks
I have been a customer here for a couple of months. Since meeting Luz i will be a customer for ever She is what your location needs the best type of customer service.
The staff there (especially Luz) is friendly and helpful. I was able to rent my space and move within minutes.
The young lady at the front desk, Luce was very helpful, we were very confused on a few things and she helped us get everything straight. We had even lost track of the time and she gave us a 45 minute heads up that they were closing! Very helpful!
Hi I rent a unit from this place today Luz was great good service very helpful I feel like she sheer me up whit my process Thanks Luz
Arturo was a pleasure to work with, made the transaction easy and pleasurable. Great customer service with a smile.
Excellent service..noemi was great
Great service great prices Thank you Noemi!
Very friendly girl named Desiree helped me out today. She answered my questions and concerns so I'll be moving in feeling comfortable to this location. She was very helpful and friendly which makes it so much better knowing ill be storing here.
Princess at the 3611 W Washington location was superb! Her customer service was not only exceptional, but she made me feel at ease during a difficult time. Moving is difficult in itself as it is. She made that experience enjoyable. Thank you for your service and time!
Me Mari cortez i highly recommend this storage , Desirée is not only a Nice person, but she is a hardware working Women i see her here alone bit she give every person great customer servise i 100% recommend this property , p.s this property is very clean
Desiree the property manager is a nice friendly person. She helps me with everything I needed and was here to help me incase I need help with my storage or any question. I recommend going to Desiree when you have any questions or help she will be a great friend and a great helper🤓 Thanks Desiree:)
Princess is amazing!! She helped me with any questions I had and offered great box packages for me when I told her I was still in the process of packing. Another thing is that she explained to me everything that I was signing before I signed. Something you rarely see these days!!!! Great customer service!!!!
Highly recommended this property Desiree has such a great personality, an property is always cleaned
Princess and desiree are two of the nicest mangers ive meet at public strorage places from here to long beach i i love how they dont mind helping and they always greet me in and say bye when i go hm i really do feel alittle bit better after a hard long day just by the little thing they make easier after a long harms day !!!! i think they might need a little extra on there pay checks
A big business MN
Desiree is a great person has great personality and very patient.
Efficient, very professional staff and convinient long hours of acess
I was very happy to be greeted by Pablo on the day I rented, even though it was close to closing time. He graciously and cheerfully showed me and another customer units that were available. He also showed us a size up from the one we were thinking about. I decided on the larger one and I am so glad. Every time I've been back, I've gotten the same great service. Today, Desiree saw me struggling to get a loveseat on a cart and came over to help me. She's also helped with choosing supplies and being willing to let me unload real close to closing time. I also like the facility, the little dock you can back up to and the spacious ancient elevators that still work well. I'd highly recommend this location and the cheerful, helpful people who work there.
So today I walked into this location Public Storage and I bought 3 medium boxes from Desiree and Pablo they were such huge help and provided me with great costumer service. I got a few questions answered that I had concerns about and by the time I left the office I was satisfied with them both. I would recommend anyone to come store their belongings at this location these two know how to take care of a costumer!
Friendly and helpful staff
This place is great! Desiree is very helpful and friendly. I was able to go in and out quickly. Desiree was available at all times and answered all my questions kindly. Great customer service!
I was in a bind and needed a storage unit last minute. Enter manager, Sylvia. Not only was she super helpful in processing my initial paperwork quickly she went the extra mile and offered to stay later than usual just so I could maximize my time and move in as much as possible. She was professional and courteous in ever way possible. It is honestly so refreshing to have an experience like this under what was a very stressful situation. Thank you Sylvia, I sincerely hope that your management recognizes what an asset you are to their team and reward you accordingly.
Great experience, very professional, and understanding. Thanks to Dawn who has an absolute patience and very generous. Nice making business with you.
I initially had a terrible experience with an employee at the Treat street location and then I spoke with Eddie. Not only did he turn my experience completely around- his level Of customer service kept me with the company. I was considering ending my lease until I met with him personally. I highly suggest that any customer needing expert advice ask for him personally and I hope the company gives Eddie the recognition he deserves..
I was very happy with service here. Since I walked in Sylvia was such a great help and always very attentive. Thank you Sylvia for your great customer service.
Dawn was so helpful I would recommend to any one who needs storage and rents here to come to her !!
I do not like it when people drone on and on about bad experiences in reviews so I just want to give you the straight forward information and you can decide for yourself. I have posted pictures for you to see as well. On January 9, 2017, I went to my storage unit for the first time since September 2016 and discovered that my unit and about 5 to 6 others were broken into by a person that was living in one of the units at this location. The wire mesh they use on the tops of the units had been ripped away allowing the person to climb in and take whatever he wanted. This was told to me by Dawn, the front desk clerk, and when I asked her why I was not notified, she said "we did not want to cause panic". Dawn is a nice girl and I am not writing to disparage her; however, them not notifying the tenants lead to me paying for a unit for 4 solid months that had been vandalized. I contacted the district manager, Andrew, asking for a refund from October through January, and he told me "you can't prove it happened in October". I was a bit stunned because even if it didn't happen in October when they admit many units were broken into, I would think they would have had some clue as to when it happened because they are supposed to perform security walks and check the tops of the units routinely (something else Dawn had said). He then said he would call me back, but did not. I then contacted the regional manager, Kathleen Jarnagin. I explained the situation to her, and told her that I wanted a refund from October through January, to which she gave me the run around citing contractual agreements that she believed took all responsibility off of Public Storage. The most they offered was to give me a refund for January in return for me signing a release not to take them to court. It was a terrible offer to which I declined. This whole situation occurred due to negligence allowing someone to live in a unit and be locked in at night with freedom to roam and break in to any unit they liked. Public Storage has cut feeds to most of the cameras with vantage points that view any of the units at this location, which you can see on a flat screen in the office, they have cut the security sensors on all the doors of the units, and do not fulfill any obligation to do minimal checks to be aware of break ins. Even after I became aware of the break in, it was 2 solid weeks and me having to reach the regional manager before they "repaired" the top of my unit even though Dawn said they would reach me to have it done when I asked on January 9th. They didn't secure the unit at all, and it was still pretty much open after they did their "work" on it. Like I said, I have told you the facts. This place doesn't want anyone to know that this happened for obvious reasons. I would have also reviewed it with about 4 stars had I not been aware of this secret they are keeping. I, unfortunately, had to move my things out quickly after 15 months of storage with Public Storage.
Kind of hard to find but glad I did. Super easy to do and they made it easy for my first time. Come check them out!!
Watch for rate hikes a few months into your rental--- I'm not even talking about when the promotional pricing runs out. They also paste their ridiculous stickers all over your personal lock, its a pain to remove and seems like a douchey thing to do.
Bad customer service Pablo Ramos always in a bad mood....
This public storage location is awesome. Erika and Dawn helped me right away, explained the whole process and fees clearly, and demonstrated impeccable customer service from beginning to end. I would highly recommend this public storage for your storage needs!
Erika is always so resourceful and helpful. She always carries a smile on her face and makes my experience at public storage a great one.
A little late but not forgetting Erika's great customer service. And her amazing smile through out the entire time I was there. Thanks alot Erika (:
Great customer service & security!!! There was a small issue where my unit is at & Erika called me to let me know my unit was open but I thought I locked it?!I am so thankful for having someone like her working and making sure the property is safe and secure.
This facility is the best that I've experienced when it comes to accomodations and especially customer service. Having to move is a dreadful situation but Dawn is professional and she will make you feel right at home. I highly recommended Dawn to help you with your storage needs. *****
I received Great services from Wendy & Dawn, I was well pleased! :-) :-) :-)
Great customer service with Wendy.Fast and easy process.
As a first time getting a storage space I must say it was really confusing especially trying to find a size I needed, Ruby was a really big help and I was able to rent for less than what I expected. I Wanna thank her very much for her help and if any one that comes and rents at this location, go to her... she will be the best help you ever had ! Thanks ruby
This experience has been extremely refreshing due to the customer service by Ruby Ramos!! Great smile and explained everything. I'd highly recommend this place.
Janay showed me the place and made time to explain everything to me while handling other customers questions and inquiry and very professional
Me gustó el servicio Y me dieron un buen precio en la unidad que agarré gracias a Ruby por ayudarme mucho y la recomendaría a todas que vallan con ella cuando necesites storage
Ruby has provided a great cuatomer service and i like that wjen i go to my unit she is friendly and always greets me. I would recomend for people to come to her when they need storage assistance.
I had a great experience at this public storage. Ruby had a great customer service she helped me out get a great size at a great deal. I recommend her because she has a nice attitude and really helps you out.
The customer service lady_Ruby was awesome. She helped me with everything that I needed such as boxes, tape, and a lock for my storage unit. I truly recommend people to go to The Public Storage @ 3611 w. Washington Blvd. O. Tell Ruby. I sent you.
Ruby was very pleasant and profesional. Tell her I said hello
A little late in writing this review but never to late to describe my awesome, great experience at this location. Moved back to LA from Vegas and arrived to Public Storage at 4:00 PM, this location closed its bay doors at 4:45pm. I was working alone to unload an entire one bedroom apartment from my Uhual in time. Magali was such an awesome, friendly, caring and interacting (non-robot) person. Although it took us time to print the contract and go over all the terms and conditions, I understood for her and my protection we needed to do so. She made this experience so great and less stressful than it would have normally been. 20 minutes to unload everything into the bay, she advised me that she would stay put until I got the last item into my unit. Being Valentines day, not knowing her plans, I quickly worked throwing everything into my storage. I would recommend this place every time. Magali made this such an awesome, unique and caring experience for me, it only leads me to believe she would do this to each and every one of her customers. YOU ROCK MAGALI!!
Ruby and Magali are great staff.They are the best....
Ms. Magali is off the chain!! For those who aren't current with the lingo, off the chain mean she is wonderful. She waited (literally) for me to get here. She provided me with the BEST CUSTOMER service. And was an excellent listener.
The customer service at this place is outstanding! Magali saved the day, literally! I hope her manager knows how fortunate they are to have someone so capable, considerate, intelligent and practical running the office. I can only say great things about my experience there.
Janai and Magali you're awesome and taking care of my needs and making sure everything was friendly and helpful
Janai :) Great place to store your personal items and love the customer service and lots of space in each storage! Price is not too high and very afforable and willing to work with you every step of the way. I surely recommend this place to all my family and friends and hope others let all their friends and family know!
Janai was above and beyond helpful, she exemplifies what an ideal employee should be. Top notch service with a smile.
Jana and magali, are so fantastic, they made my day, and very professional, I wish they worked for me.
Muy bien atendidos y muy seguro el lugar
The customer service was really good and Maggie went out of her way to make sure I was tooken care and helped me. Thank you so much
Great property. They have a huge loading dock, 2 elevators, push carts that you can use for free. They also have a 24 hours area so thats pretty awesome. The girls that work there are great as well. Wonderful customer service.
Magali was the lady who attended me and all i can say about her is that she gave excellent customer service, she made my moving experience a lot better and less stressful. She's very energetic and always has a positive attitude. Great location, with large loading dock, made moving in easier & their FREE pushcarts available for customers was the icing on the cake! Definitely recommend this place to anyone needing to use self storage!
Property has 24 hour access area behind the main building, easy access to and from the freeway, location is in between Arlington and Crenshaw , secure location, only 2 floors, large loading dick
Janai is such a nice person and always has a smile on her face. The property is great and will be returning here definitely.
great location and very happy with the service from the staff.
Janai is doing an excellant job. When i rent i rent with public storage. they are always positive amd have a great attitude. great experience always.
I had an amazing experience. The Young lady Sydney was so professional and knowledgeable about the products and services. I was impressed . I'm proud to support a business that hire's such wonderful young peeps in the neighborhood. Thanks
i totally appreciate that the staff that works with the customer. Janai is always a pleasure to work with. If i ever need another storage i won't hesitate to comw back to this public storage.
Bianca is a helpful person. Everything was great. This public storage always has helpful staff.
District manager Denise is awesome! Enjoy buying in this district
Tanks chisty for everything good service
Bianca, Reggie, and Felicia (hello Felicia) are sensational. My reservation and move in happened seamlessly. I got a little tour of the building (which is very clean and well illuminated) before finalizing the lease. This team has great customer sevice, timely follow ups, and an overall air of relaxed professionalism which has made my first experience with Public Storage an outstanding one. I would like to have the option to access the unit afterhours however.
I was pretty impressed with the service at this Public Storage facility particularly the help provided yesterday by the on-site staffer, JANAI. It's an older facility and you might initially think, "well, it's just storage in a building so who cares," but when you think about spending money on something (rent in this case), it's the people you have to deal with that really make the difference. Yes, the location is close to where I need it to be and yes there are a lot of options and the building is kinda retro cool when you look up at the old generation interior architecture, but again its positive interactions with people that count for me anyway. As I said, I was assisted by JANAI. She was friendly yet very professional and did a great job of explaining the options on size and costs. I got the impression that she was confident and really knew what she was talking about AND wanted to help me and not just "run me through" the process and move on. Getting the info I needed was quick but detailed enough. I appreciate Janai's assistance. We need more folks like her!
I wish I could give separate reviews for the person who helped me and the management of public storage. BIANCA was AWESOME and WONDERFULLY PATIENT!!! She answered all my questions and performed EXCELLENT CUSTOMER SERVICE! She deserves 10 STARS!!!! Even when I went on a rant about all the hide charges I was not aware of when I completed everything on-line. She kept her calm and explained everything and gave me the option. I was upset becasue my $23 move-in turned into $103. I was not aware of the insurance you have when using public storage, which is not something I am use to. Then you get hit with the whammy of having to pay next month's storage fees within 2 weeks (prorated of course...WTH!!!) from signing the agreement, if you don't pay it when you sign the contract. My pervious storage facility "Storage Solutions" is going out of business (the only reason I am moving) and they never did any of the hocus pocus, ninja, jedi mind crap that Public Storage pulled once I was at the counter. I am very sure my storage fees will be over $150 next year when they go up on the rates and I will have to find another Storage facility. What this has really made me do, is reassess my life and plan on getting rid of a lot of stuff. So, this year I will pear down and not need storage by this time next year. Good luck to everyone else.
I've been renting for almost a year now, and every time I walk into the office Rosa always greets me with a smile outstanding customer service. She makes me feel like im more than just a customer, thank you Rosa! See you next month!
Rosa was a great help, I definitely recommend this facility. Hours to your unit are same as the office Hours for more security. I think its great. Overall great customer service.
Thank you rosa for your great service. Its a pleasure to see your smile every month when I come in to make a payment.
I reserved a unit and then I came over and Reggie help me out he was pretty efficient and knowledgeable of what he was talking about and at the end I came with my uncle to drop that last of my things that I have even though it was 6:00 pm he let it us in to dropped my stuff in my storage. Thank u Reggie you were great help.
Reggie was the best customer service I had in a long time thanks
Reggie's helpful and nice!
I was amazed at how kind Reggie was at the front desk. Talk about someone who is a real delight! Glad he was the one to take our service.
Thanks Reggie! You made this place feel like home.
Reggie was outstanding with his customers service and helping us even after initially getting our storage...very good personality.
Reggie is very knowledgeable and polite.
This place is great! The staff is very helpful. Reggie helped me get signed up with a storage unit very quickly. He knew the info I needed and I feel like he really went the extra mile to ensure that I was properly taken care of.
I stopped by this Public Storage to make a payment for my aunt, and I think Reggie is doing an amazing job. When I was there it was very busy, but Reggie helped us all with a smile on his face.
Thank you Rosa for your great service.
ROSA & ARICELY ARE AMAZING. SUCH GREAT CUSTOMER SERVICE.
I would like to thank Rosa for her amazing help. She was the right person to seal the deal for Public Storage with me. I was a little scared but she answered all my questions and now I am a satisfied customer thanks to her. Keep up the good work Rosa!!!
I had such a great experience at this facility. Juliann was wonderful and a delight to be around through a very stressful move. The staff over there consisting of Juliann and Rosa are a true Dream Team. They were very helpful answering all my questions with a stellar five star service. These girls are awesome. We need more Juliann's and Rosa's in the world. They are committed to providing great customer service and it shows. Thanks ladies. :-)
Could not have had a more pleasant experience with the staff at this Public Storage facility! From the moment I walked in I was greeted with smiles from ear to ear by the manager Rosa, An extremely dedicated staff member who persistently asked me if I had everything that I needed & If there was anything else that she can do to make my transition easier! I highly recommend Rosa, And the rest of the staff at this Public Storage location!!
I would like to thank public storage for having great employees like Rosa, every time I go into pay for my unit Rosa receives me with a polite smile and is very helpful when one needs it. Keep up the good work and don't regret becoming a customer.
I had a really difficult move and I changed my arrival appointment several times, but Rosa was incredibly patient and welcoming in spite of it all. She made what was a really difficult couple days a little better with her cheerful, professional demeanor. In fact, all the staff I've encountered so far have been kind, friendly and extremely helpful.
Rosa was lovely. I came earlier in the week where she assisted me with all the sizes of the storage for what I needed and prices etc, gave me her number so when I was ready to go ahead I could call her, she got back to me promptly when I rang today. I went in where she again gave me a warm friendly greeting, rang through for me coz I couldn't book on line. Rosa is fabulous and I'm sure she'll look after me whilst all my stuff is in storage…Thank You Rosa!! Bek- The Aussie!
Friendly staff. Never had a problem here. Only wish they would stay open later
I'm not in the habit of writing reviews on the internet, but I am compelled to do one for Reggie at the Public Storage's Washington Ave location. If Reggie's supervisor is reading this, I feel you need to give him a raise, or if not, recognize what a great employee you have. Even though I didn't realize that I needed to be out of the facility by closing time (I thought it was a 24 hour access storage) and still had several boxes/stuff to move into my unit, Reggie never made me feel stupid for not knowing this and he even helped us move things in our unit! He even stuck around after closing time to make sure we were okay and was professional and courteous the whole time.
Why first of all they acusted us of tagging the bathroom and thats why I dont like public storeage ¿boooooooooo? Its better us storeage center... then public storeage .. public storeage sucks anyway .... suckas
Reggie was about to head to lunch as soon as I stepped in and still took the time to help me. Would recommend service here anytime thanks again Reggie
Reggie was very good with helping us today.
I have to stop and compliment Reggie on his outstanding and professional work ethic. I almost NEVER stop my day to write a review but, this time I am truly thankful. First off, this guy was handling 4 customers at the desk, showing lockers, making himself available to callers, selling supplies, taking like 3 walk in payments, and all with attention to everyone. No person felt left out, or ignored. We all got handled in a timely, courteous, respectful fashion, and with a smile and pleasant attitute. This is what's missing in service industries these days. I'm impressed, and hope that he is an example of how the others behave.
Mayra has always been very nice and professional. I was paying the bill when it was late and she was very helpful in applying the proper credit to my account.There was also a mistake made on my account and she found the problem and made sure the proper credit was given to me. She is also very knowledgeable with the space information needed and very pleasant every time i go into the office to pay my storage space. it is a pleasure to do business with Public Storage knowing that employees like Mayra work there. They make the atmosphere very relaxed and tranquil which make it easy to conduct business transactions.
I have a unit at this location and Mayra is great .she's very helpful and always have a smile on her face. The customer service is wonderful. They try and maintain this location as clean as possible. MAyra's customer service is beyond words she always make me feel welcome. I recommend this location to anyone. I give this location 5 star this is the best customer service I ever had.
Patty Patty Patty!!!! Patty has the biggest smile when you walk in the door. Patty answers all all my questions showed me different units when I thought that the one I made reservations for was too small. Patty made me feel comfortable and made me feel like she was a friend and not at all bothered with me. I had to purchase a $17(!) lock and lost the keys the next day. I purchased another one, and when I found the first one she told me not to worry I could return the second purchased bcuz I didnt use it. Patty Thank you girl for being professional, helpful, and cheerful. This was by far the easiest part of my move.
I was not the easiest customer, requesting many things and questions from customer service/sales person Patty. She was professional and understanding to answer all my questions, check out different rooms, change some paperwork. Very rare to have this great customer service from people these days. I would recommend this Public Storage, and talk to Patty. Good Job and thank you Patty. John March